Reviews
This profile includes reviews for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,103 Customer Reviews
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Review fromAmanda P
Date: 01/11/2025
1 starAmanda P
Date: 01/11/2025
I have similar delivery story as others. We bought a dining room set, a bed, a couch, and a chair. After the holidays, the dining room set and chair were delivered fine with no issues. The bed was broken during transport, but it wasn't an issue since we had a second delivery coming for a couch. The day of the couch and bed arrival, it was snowing. We were notified that the delivery would arrive in 42 minutes. We broke down our old couch and my daughter's bed in anticipation. As the delivery drivers arrived, my husband was shoveling the snow off the path and shoveling in the street to assist the drivers. They made no mention that the walkways were not sufficiently cleared for them to deliver. My husband said we were ready for delivery and came inside. The drivers sat in their truck and then left with no mention of why. With the system that Bob's is using to call customers, my phone will not accept their calls as it flagged it as junk, and the drivers did not bother to knock on the door to explain the situation. Only after we called customer service, did we find out that the walkways were not sufficiently cleared and that the drivers filed a report. I requested they come back, and we could take the furniture inside if the drivers felt the walkways were treacherous. All I received were apologies with no action from Bob's nor any offers to discount anything for the hassle. I do not want to risk injury to the drivers but there was zero communication regarding the issues. Now, my daughter has no bed and we have no couch to sit on and will be in this situation for days until the next available delivery. While we enjoyed our in-store experience with Bob's, we are beyond disappointed with the delivery service and experience after leaving the store.
Bob's Discount Furniture LLC
Date: 01/15/2025
Hello ******* Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that we have rescheduled the delivery for 1/16/2025 and refunded the delivery fee in the amount of $299.99 as a symbol of our apology for their experience. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.Review fromMaria T
Date: 01/09/2025
1 starMaria T
Date: 01/09/2025
After 4 attempts (and havingto take 4 days off of work), they were unable to deliver a simple full size storage bed. 1) got a broken bed
2) got a bed with the wrong drawers
3) wong drawers brought, again
4) the expectation was a NEW bed with all the pieces but nope....no new bed, just more pieces
I spoke with a support "manager" & his condescending responses to THEIR issues was roo much to take. I'm having the come pick everything up & getting a refund (assumingthey don't screw that up too). It was a nightmare!!Bob's Discount Furniture LLC
Date: 01/15/2025
Hello ****** Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that we have a pick up for a refund scheduled for 1/18/2025. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing these concerns to our attention.Review fromJurgita T
Date: 01/08/2025
1 starJurgita T
Date: 01/08/2025
Bob’s furniture doesn’t hold up. If you want a piece of furniture for a year you are good to go. Manufacture warranty is good for one year for a reason. I was a great Bob’s furniture customer for few years now. Furnished my first home, also couple of rental properties. As a business they should love me. After roughly 3-5 years since I am buying their stuff over 70 % of pieces are in the garbage. Couches, chairs, beds, tables, daybeds….are junk. They break, loose shape, stop functioning, screws get loose…. If you want a piece of furniture for one year it’s great. But consider buying something new after a year and pay someone to get rid of Bob’s Junk!!!!!
Bob’s Good Proof insurance is a joke. They talk you into buying insurance but after something happened to my couch like recliner stoped working- not covered. Breakage in the frame - not covered, rip - not covered. The insurance I paid extra is worth nothing but headache. After many claims and calls my couch is still broken and not reclining. How come when I bought insurance the sales person in the store promised if ANYthing happens to the couch it’s covered with Goof Proof. It’s a LIE. Nothing is covered. I went to the store I bought the couch from - no help. Their defense was the sales person who sold the couch is not working there anymore. The sales person was saying exactly what he was told. The store doesn’t stand behind their own policy. The manager suggested to forget about it. I called the store headquarters about employee misrepresenting insurance on the couch. Nothing. They pointing fingers to insurance company who doesn’t cover anything.
Many hours spent on just trying for them to come fix the problems of my couch I bought insurance on nothing is fixed. Too many aggravating hours on the phone.
Please don’t buy Bob’s Furniture.
Don’t buy their insurance.
It’s my first negative review I have ever written. But people have to be warned. I wish someone told me earlier to save me lots of money and time.Bob's Discount Furniture LLC
Date: 01/15/2025
Hello ******** We are very sorry to hear of the concerns that you are having with your merchandise. The merchandise purchased from us here at Bob’s holds a one year warranty against manufacturing defects.
The Goof Proof protection is a plan through a third party company, Guardian. Guardian covers the merchandise damage resulting from a single accident. Accidental damage must be reported within thirty days of occurrence and they must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise.
Guardian has the right to deny claims for coverage under their own guidelines. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet their expectations. Thank you for understanding.Review fromShawn P
Date: 01/05/2025
1 starShawn P
Date: 01/05/2025
Bought a couch and chair for $2300 cash on Saturday 12/28 and scheduled a delivery date for 1/3. They communicated all day letting us know how many stops out they are and a time frame of 4-7pm. Wife getting excited sending me txts throughout the day while I was at work how many stops they are. 530pm came I just got home from work 5 mins before , they show up walked to my door and told me they can’t deliver cause I have snow/little ice on my steps. Now I got 3 steps that are concrete slabs 3’x3’ not regular steps that are like 10-12” wide and or/a dozen them. Told them to just leave on sidewalk or street and I’ll carry in my furniture then walked into my house saying this is f-ing unbelievable. Deliver guy walks back to his truck makes a call to his supervisor I’m assuming and then pack up,close his door and left!!!! My wife is upset and in tears now. She then gets a call from them saying they have to reschedule our delivery for wed1/8 now 5 days later. I called the store and spoke to rich- manager, told him of incident and he said he’ll look into it. So then I go on website and post a review of my experience so far. Go into store next morning to cancel order after not hearing back from him. Got up to desk and told rich to cancel my order please. THEN his true colors and integrity came out and STARTED an argument with me saying of I read ur review and didn’t appreciate it. I found out what happened last night and I’m glad ur canceling cause I don’t want to do business with people like me!!! I’m thinking people like me??? Hmm? He states his guys fell/slipped on my steps and I was verbally abusive to his guys!! I said excuse me , he fell and I was abusive language TOWARDS him. Little does RICH knew , I have a RING doorbell recording whole thing!!! And my brother next door has security camera showing of such incident. Rich is unethical anda liar for made up story and insulted my integrity. Please don’t do business at store at least while rich is manager!Bob's Discount Furniture LLC
Date: 01/15/2025
Hello ****** thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.Review fromJoAnn C
Date: 01/05/2025
5 starsJoAnn C
Date: 01/05/2025
I just two white leather couches and a fireplace TV stand. The drivers that delivered my furniture were kind professional and explained everything to me thoroughly. Thank you very much. ***** *********Bob's Discount Furniture LLC
Date: 01/09/2025
Hello ****** we are so happy to hear you had a great experience with us, we aim for customer satisfaction!Review fromAmelia G
Date: 12/31/2024
1 starAmelia G
Date: 12/31/2024
If I could leave no stars I would. I order a trundle bed for my boys. It was suppose to be delivered today and I paid additional for the delivery
Men to built the trundle today 01/31/2024. I had my father, 72 years old male, at the house with my 6 year old and 4 year old boys. I explained in the details when placing the order that our house is a duplex and our side is the right side of the house. Not the red door. It also indicates the address on where the furniture is meant to be delivered. And the number of the house is indicated on both sides. My dad saw them and called out to them telling them they were at the wrong side of the house. As they were walking over he said to the guys they should move their truck up so they have better access to the house.
My dad let one of the men in and showed him on the 3rd floor where the bed needs to be taken to. He said ok, walk down the stairs and got in the truck and him and his partner left. When I called to find out what happened the customer service rep with said the delivery men stated that there was an altercation and they felt that their lives were threatened and would not be returning today. When I asked for more details as to how they felt threatened, the retention specialist, Selena, said she did not have those details and she does not have the ability to get anymore details. When I asked her if they felt threatened why did one of them come into the house. She was not willing to actually find out what happened but just offer and alternate date for me to get my product. She sucks.zero empathy.The company that delivers the furniture are not bob discount employees they are a 3rd party company. So basically this says to me that this 3rd party company does not care in making sure the customers are satisfied and instead of finding a solution so I can get my product today and not getting a clear idea of what happened directly from the driver, this company decided to penalize their customer instead.Bob's Discount Furniture LLC
Date: 01/09/2025
Hello ******, Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that your merchandise was able to be delivered on 1/8/2025 and we processed a $40.00 accommodation as a token of apology. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.Review fromTyrone R
Date: 12/30/2024
1 starTyrone R
Date: 12/30/2024
Zero Stars – Bob’s Furniture: The Sofa Saga Nobody Asked For
Well, folks, let me tell you a story—a story filled with hope, disappointment, and a sectional sofa that never quite made it home. If this were a movie, it’d be a comedy—except no one’s laughing.
It all started with excitement. I ordered a sectional sofa, imagining family gatherings, movie nights, and maybe even a little holiday cheer. Two weeks later, the delivery truck rolled up, and I thought, This is it! But instead of the sectional I ordered, they brought me the wrong piece.
Okay, mistakes happen. I get it. We’re all human. But the salesman who placed the order? Let’s just say “attention to detail” wasn’t his strong suit. So, I reordered and waited another week.
This time, the sofa showed up—but it was missing its legs. And here’s the kicker—they actually asked if I’d take it without the legs. I mean, come on! A sofa with no legs? That’s not a sofa—it’s just a cushion in distress. Naturally, I said no. They apologized, and promised to deliver the right sofa the following week.
Then—wait for it—they called the day before delivery to say it would be delayed another week. By this point, I felt like a character in Cast Away, stranded on an island with no seating and no hope of rescue.
Christmas Eve came and went without my sectional. So did New Year’s Eve. My family had to huddle together on mismatched chairs while the living room stood half-empty, a sad reminder of what could have been.
Now, here I am, over a month later, still without the furniture I paid for. And honestly? I wouldn’t recommend Bob’s Furniture to anyone unless you’re looking for a lesson in patience or maybe an excuse to practice yoga—because you’ll be spending a lot of time sitting on the floor.
In the end, all I wanted was a sofa. What I got was a cautionary tale. Buyers beware.Bob's Discount Furniture LLC
Date: 01/09/2025
Hello ******* Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that the last piece of your sectional is scheduled for delivery on 1/14/2025 and we did refund $100.00 as a symbol of our apology. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.Review fromSherri S
Date: 12/30/2024
1 starSherri S
Date: 12/30/2024
Goof Proof Warranty is a SCAM! I bought a sectional for close to $4000.00 I have had issue after issue and now the couch is sinking the Frame is JUNK. They said I was 1 month over my Year warranty. The Goof Proof wont do anything. I basically bought junk. The customer service was not helpful at all. At one point I was told I could pick out another Couch and then I was told opps no sorry we cant help you. Worst experience ever. Waste of Money. I am out a sofa. I would not recommend this company to ANYONE !!!!Bob's Discount Furniture LLC
Date: 01/09/2025
Hello ******* We are very sorry to hear that you are having concerns with the claim you have filed through guardian. Ticket number ******* *s currently pending with guardian directly. You can check the status of your claim at *************************** Thank you for bringing these concerns to our attention.Review fromMohammad Nabeel M
Date: 12/28/2024
1 starMohammad Nabeel M
Date: 12/28/2024
The quality of furniture is very low and the goof proof protection is a total scam. No matter what happens to the low quality furniture, they will always find an excuse to reject your claim.Bob's Discount Furniture LLC
Date: 01/09/2025
Hello ********* The Goof Proof protection is a plan through a third party company, Guardian. Guardian covers the merchandise damage resulting from a single accident. Accidental damage must be reported within thirty days of occurrence and you must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise.
Guardian has the right to deny claims for coverage under their own guidelines. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet their expectations. Thank you for understanding.Review fromLisa R
Date: 12/28/2024
1 starLisa R
Date: 12/28/2024
Ordered a whole bedroom set and I ended up having to reschedule it due to errors on the delivery company with messaging. Received a message a day before my scheduled delivery that order would arrive at noon. On the morning of my delivery, I receive a notification 4 hours earlier than the time frame given the night before to say it was on the way and arrive shortly. I asked the company to give me about 20 or so minutes to get everything ready and was told they can not wait even though they arrived early. The delivery company left. I spoke to 5 representatives, one stated I made the mistake and was not ready, another to say that it is policy to only give 15 minute waiting period and could be rescheduled for 1 week later, another offered to reschedule 3 days later, and finally to be told that 1week and 1 day later was the next available. Bob’s needs a new delivery service or they will lose customers. The lack of consistent communication and professionalism of the drivers and team is outrageous. Basically you, the customer, can be inconvenienced but they can not be inconvenienced an extra 5-10 minutes. So beware that even though you are given a time frame, that may not be honored and they can come any day on the scheduled delivery date and if you are not ready when they arrive even before the window given, you only have 15 minutes from when they arrive or you have to reschedule and it won’t be in a reasonable time frame. I’m so disappointed and angry and Bob’s furniture may have lost a customer and future referrals from me.Bob's Discount Furniture LLC
Date: 01/09/2025
Hello ***** Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that your order was fully cancelled. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.
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