Reviews
This profile includes reviews for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,101 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromrichard s
Date: 12/27/2024
1 starrichard s
Date: 12/27/2024
Purchased furniture from Bob's Discount Furniture on 10/04/2024 and picked up on 10/09/2024. On 11/18/2024 we called and told them that we think a spring on the left side back of love seat came loose. They sent a repair person out on 11/23/2024 and he said he repair it. On 12/23/2024 we called them again and told them that springs on both backs of the love seat came loose. On 12/27/2024 they sent a repair person out again. After looking at it he said it was not repairable, and it would have to be replaced. After talking to Bob's, they said the furniture was not available anymore and they would give us a credit for the 3-piece set. I told them that i wanted a refund and not a credit after seeing all the bad reviews and wanting to buy furniture someplace else They refused and that is where we are at this point.
Bob's Discount Furniture LLC
Date: 01/09/2025
Hello P*** It seems as though you are not satisfied with your experience and have concerns. We want our customers to be happy and would really appreciate the opportunity to see what we can do to make this right. Please send us an email at ***************** with your account information and complaint details and we will be happy to look into this for you. Thank you!Review fromChristine M
Date: 12/26/2024
1 starChristine M
Date: 12/26/2024
Ordered a chair on December 1st, 2024. Chair never arrived. Watched the delivery date change daily. Contacted customer service via chat at least 4 times all 4 times they indicated that ***** picked up the chair. I asked for a tracking number and they indicated that I had to get the tracking number from *****. That’s wrong. Sellers always get the tracking number. My husband called Bobs and the CSR indicated over and over again that it was their wand the chair was not with FedEx. They promised the chair would be delivered on 12/23 in time for Christmas. The chair never came. Very poor logistics system. Don’t buy from here.Bob's Discount Furniture LLC
Date: 01/03/2025
Hello ********** We understand your frustration about the delay in receiving your items. Our furniture is built to our specifications and comes directly from the manufacturer. We have been able to access your account and we do see that your order has been fully cancelled and refunded. We are very sorry we were unable to meet your expectations on this purchase. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.Review fromKaren P
Date: 12/21/2024
5 starsKaren P
Date: 12/21/2024
The delivery was seamless and they arrived at a reasonable time, and had my bed put together in no time. The delivery gentleman were very respectful not to mention fast and efficient. Thanks!Bob's Discount Furniture LLC
Date: 01/03/2025
Hello ****** we are so happy to hear you had a great experience with us, we aim for customer satisfaction!Review fromClark W
Date: 12/20/2024
1 starClark W
Date: 12/20/2024
Bought two chairs in **** *** ****** Bob’s discount furniture salesman was misleading about where they were manufactured also took them home and turned out to be most uncomfortable their stuff is low quality I would recommend never ever buying anything from Bob’s discount furnitureBob's Discount Furniture LLC
Date: 01/03/2025
Hello ****** It seems as though you are not satisfied with your experience and have concerns. We want our customers to be happy and would really appreciate the opportunity to see what we can do to make this right. Please send us an email at ***************** with your account information and complaint details and we will be happy to look into this for you. Thank you!Review fromAlyssa W
Date: 12/18/2024
1 starAlyssa W
Date: 12/18/2024
Came with my own truck to pick up a mattress. Company said two weeks before I could pick-up, but could deliver next day. Charged $100.
Then I sent a cashier's check to the store by accident. It should have went to credit card address. After multiple texts, and 8 days later the manager stated he placed my cashier's check in a mailbox, but it never found. Now I have to pay to cancel cashier's check, reissue another one and mailed timely as it is due tomorrow.Bob's Discount Furniture LLC
Date: 01/03/2025
Hello ******* thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.Review fromJacob W
Date: 12/18/2024
1 starJacob W
Date: 12/18/2024
Worst customer service. Delivered broken ottoman. Ordered new ottoman in oct. Here I am in Dec and no ottoman no call no nothing. Everytime I call its always on order and wont be in for 30 days. They dont care about customer satisfaction as long as they get their money. You can even see in other complaints on this site the generic answers they give. Stay away from Bobs and I hope they go out of buisness.Bob's Discount Furniture LLC
Date: 01/03/2025
Hello ****** we are very sorry to hear of the concerns that you have been having with receiving your ottoman and we can certainly understand your frustration. We have been able to access your account and we do see that the store did send you an email on 12/31/2024 to schedule a pick up date that works best for you as your merchandise is now available. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.Review fromDeanna G
Date: 12/18/2024
1 starDeanna G
Date: 12/18/2024
Bobs has to get a better delievery system i am waiting for a dresser i order they send you and email the day prior which i had a delivery time between 10:15-1:15 which the day of i receive a text messege at 7:45am stating the time was now 8:45-11:45 which they arrive at 9:10 unfortunately i had to put in a request with my building for use of the service entrance and service elevator, which no one was here at that time because my schedule time was originally different I was told by Bob’s if the delivery team was moving earlier than they’re allowed to change the time And move faster throughout their delivery now i have to Reschedule and take another day off because they won’t bring it back today So if you having something delivered and you need a specific time frame make sure your sale person put on your notes that your building has a building restriction so they can follow the schedule as followed and customer service just say there nothing that they can do what kind of customer service is that lesson learnBob's Discount Furniture LLC
Date: 01/03/2025
Hello ******* thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and see this order was successfully delivered on 12/26/2024. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.Review fromDanielle C
Date: 12/17/2024
1 starIf you're thinking about purchasing furniture from Bob's, Don't. Do. It. Bob's Discount Furniture Bob's Discount Furniture
We bought a couch and got the goof proof protection in mid 2023. We've had two different claims denied because it's normal wear and tear. Our couch is literally splitting at the seams because my husband sits there a couple times a week and they're denying the claim because it's normal wear and tear. The worst part is, my portion of the couch is dented. It's been dented for about 8 months, but I was lazy and didn't feel like filing a claim. Well, too bad, it's normal wear and tear now.
We called Bob's and they said it's only covered for factory defects for one year. The couch is 18 months old. So now, after spending $1200 on the couch, we have to go out and buy a new couch.
Of course, we could fight them or, as I said to the rep, I could stab the couch and they'd cover it, but I don't want it anymore. I'm done with Bob's and their crappy customer service, crappy product quality, and crappy warranty.
We've had so many problems with the two living/dining furniture pieces we've bought. Not worth the paper the receipt is printed on.Review fromKenneth S
Date: 12/14/2024
1 starbought 3 chairs and the third on bought a more expensive chair and all 3 chairs have broke. they can not hold a person of almost 300 pounds.Review fromDavid S
Date: 12/12/2024
1 starI purchased a recliner in 2020, at Bob’s discount furniture in ******** *** At the time of purchase I paid for a five year warranty. A so called "Goof Proof" Warranty. I recently scratched the side of the recliner and called the warranty company .
The receipt lists the warranty company as "Guardian." I came to learn that the company that services the warranty is called ******* Insurance Technology and Warrant Services located in ************ *******. I had a difficult time contacting them. Their website didn't work, and getting them on the phone took several attempts.
After wasting most of the morning I finally got a representative on the phone.
They refused to honor the warranty because it lists my deceased father as the warranty owner.
I explained to the rep that I still have the receipt that indicates the recliner was sold to me, but delivered to my father. The rep said they won't honor the warranty, despite the fact I paid for the recliner and the receipt lists me as the person it was "Sold to."
I explained several times that I owned the recliner and had it delivered to my father who was home during the day to accept delivery. The receipt lists him in the area of the receipt that indicates "Ship to." I'm listed in the area that says "sold to."
Bottom line I went back and forth with the warranty rep and was told they would not honor the warranty. I have made other purchases at Bob's and also purchased this goof proof warranty on other items. So the first time I need it, it turns out to be worthless. I'd recommend anyone not waste their money. Needless to say I feel ripped off. Hope this review helps someone else from making the same mistake!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.