Reviews

This profile includes reviews for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bob's Discount Furniture LLC has 219 locations, listed below.

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  Bob's Discount Furniture LLC

  428 Tolland Tpke Manchester, CT 06042-1765

  
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  Bob's Discount Furniture, LLC

  350 Providence Hwy Dedham Mall Dedham, MA 02026-1875

  
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  Bob's Discount Furniture

  3050 Middle Country Rd Nesconset, NY 11767-1072

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  Bob's Discount Furniture, LLC

  1500 Bald Hill Rd Warwick, RI 02886-4267

  
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  Bob's Discount Furniture LLC

  72-25 Woodhaven Blvd Glendale, NY 11385-7957

  

Review Details

• Review fromPaige F

  Date: 05/13/2025

  1 star

  Paige F

  Date: 05/13/2025

  Terrible, I would not recommend Bob's to anyone. I purchased a couch, dining room table and a full bed set. The bed set came damaged. The headboard had barn doors on it. there is no way the delivery drivers could of missed this. They still installed it and we were in the middle of moving that day so I did not see it prior to them leaving, a family member pointed it out to me later that day. I tried to get a hold of them and only could via a text chat and they basically told me they were looking into it and never responded to me. I then tried again on that Monday (2 days later) and they were able to schedule a replacement later that week. When the replacement headboard came it was also damaged. The delivery drivers this time pointed it out prior to installing it. They got a hold of customer service and then they called me. They offered another replacement but the only Saturday they had was a month later which was this week. AGAIN the headboard was damaged. At this point it is the 3rd headboard that has come damage and all the customer service wants to do is keep replacing it only for it to keep coming damaged. I asked for a supervisor and finally got a hold of one and she was one of the rudest people I have come across. As someone who spent multiple thousands of dollars there I don't expect my furniture to come damaged and if it does I expect help with solving the issue. I told this supervisor I didn't want a replacement again rather a refund and she asked me if I wanted to just return the bed and I said no take the whole bed set back because what am I going to do with a matching dresser and side table that won't match a new bed. I would of been okay keeping the original damaged headboard if they would of just provided me a refund for the headboard but now I have to return it next month because again the supervisor was rude and didn't want to help in anyway. She just scheduled the date and didn't provide me any information on when I can expect the refund.
  

  Bob's Discount Furniture LLC

  Date: 05/21/2025

  Hello *****, we are very sorry to hear of the concerns that you have had with your recent order from us here at Bob’s discount furniture, we do take these complaints very seriously and will be sure to have the details in this complaint addressed internally with our teams. We have been able to access your account and we do see that your return for refund is scheduled for 6/7/2025, once the merchandise is picked up and scanned back into our warehouse your refund will process. It typically takes 3-5 days after pick up to be received depending on your bank. Thank you for bringing this to our attention.

• Review fromRachael Z

  Date: 05/08/2025

  5 stars

  Rachael Z

  Date: 05/08/2025

  We bought a beautiful kitchen table from Bob's about a month ago. I am delayed in leaving a review but I was astonished to see any bad reviews. Our experience with Bob's was phenomenal. The salesman that assisted us was not pushy. He was friendly and subtle. He let us make our own decision and was very helpful with financing. The delivery men were courteous, kind, considerate and handled everything with great care. The product is beautiful and looks far more expensive than it actually was. We will certainly be repeat customers and highly recommend them to anyone. The care, quality and genuine authenticity of this place far surpasses any experience we've had with the larger chains. Much appreciation to Bob's Furniture and the team we dealt with!!!
  

  Bob's Discount Furniture LLC

  Date: 05/13/2025

  Hello ******** we are so happy to hear that you had a wonderful experience with us from the time of purchase till delivery! We aim for customer satisfaction! We do hope you enjoy your new furniture.

• Review fromBella M

  Date: 05/08/2025

  1 star

  Bella M

  Date: 05/08/2025

  Worst experience at a furniture store. We shopped in store, found a couch we loved, and bought it to be delivered to our new apartment the next month. We also bought the goof-proof plan because they convinced us with having a puppy and toddler it would be worth it because they claimed that basically anything that happens will end in a replacement couch. We received a call about less than a week before our delivery was to be set and were told the couch we wanted was suddenly sold out and we would have had to wait a week or two before having a couch in our new apartment. We ultimately decided to come in store to pick a new couch that would be available in time for our move-in. We found an okay couch, didn’t love it as much as the original one. This process in store took about 3 hours because of some issues they had on their end (They had just opened up the Polaris location so we tried to be understanding.) But we did have a crabby toddler with us so it wasn’t the most convenient. Later on, we have the okay couch delivered and all is well. Our puppy ends up pooping/peeing on our couch so we washed the covers. The zipper broke on one of the bigger covers in the wash. We tried to file a claim and it didn’t get accepted because they can’t do anything about broken zippers apparently??? So we tried to just accept the couch and overtime this led to our puppy being able to destroy the inside cushion and making a huge mess in our new place. Then, our puppy went potty on it again and at this point it was not able to be cleaned. This couch was disgusting, our puppy was creating a mess on it, and we couldn’t get any type of help or replacement from our goof proof plan so we just tossed it out and got a new sofa from Bobs. Now, we are stuck paying for the old couch we do not have because we couldn’t get any type of help with this. We did not expect the plan to just be someone coming out to clean it.. we can do that ourself and wouldn’t have purchased the plan. Avoid Bobs.
  

  Bob's Discount Furniture LLC

  Date: 05/13/2025

  Hello ****** we are very sorry to hear of the concerns that you are having with your merchandise. The merchandise purchased from us here at Bob’s holds a one year warranty against manufacturing defects.
  The Goof Proof protection is a plan through a third party company, Guardian.  Guardian covers the merchandise damage resulting from a single accident.  Accidental damage must be reported within thirty days of occurrence and they must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise. Guardian has the right to deny claims for coverage under their own guidelines. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet your expectations. Thank you for understanding.

• Review fromAmanda R

  Date: 05/04/2025

  1 star

  Amanda R

  Date: 05/04/2025

  The white glove service and delivery fees are a scam. They send guys that don't know how to put the furniture together properly. Which is the whole point of the extra fees paid to have "professionals" put it together. Then when they do it wrong you the paying customer have to now file a claim to get it fixed. It's a scam. Over 200 dollars added to an already expensive purchase for guys who barely speak English who do not know how to put the furniture together who get angry and throw things and knock your belongings off of a shelf now I am expected to file a claim etc. When I reached out to management they sent me probably an AI generated response apologizing and telling us the hope we come back blah blah blah I should be refunded white glove fees
  

  Bob's Discount Furniture LLC

  Date: 05/13/2025

  Hello ******, thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and our records indicate that the playday sectional that you purchased was delivered and installed successfully. If this is incorrect and you need additional assistance please send us an email at ***************** with your complaint details and we would be happy to look into this for you. Thank you for bringing this to our attention.

• Review fromAmy N

  Date: 05/03/2025

  1 star

  Amy N

  Date: 05/03/2025

  Its only been 2 years and quality of the couch that we have is just horrible. Wish I could show pictures but my couch in the seams have worn all the way down where it split open in 2 areas and the threads on couch also was pulling away when we first got it, but I figured I have the goof proof and spent alot of money on that they won't cover because it wasn't accidental. Are you serious why have the insurance. Then our lift coffee table is very wobbly where it lifts and we have repaired it ourselves because the screws or whatever you wanna call keeps coming apart. Huh Then they did say they would fix the coffee table but why when it'll keep happening and also when I go somewhere else like *** it probably wouldn't match my new set. I had furniture from *** for at almost 10 years and it WAS NEVER this bad and for me to leave a review I'm extremely upset. We work hard for what we have and to have something like this in our home is embarrassing. Bobs furniture is horrible quality and doesn't pay to have the goof proof of furniture cause it won't cover something that should be covered all around i will never buy from them again.
  

  Bob's Discount Furniture LLC

  Date: 05/06/2025

  Hello ***. It seems as though you are not satisfied with your experience and have concerns. We want our customers to be happy and would really appreciate the opportunity to see what we can do to make this right. Please send us an email at ***************** with your account information, complaint details, and photos if available. We will be happy to look into this for you. Thank you!

• Review fromAmanda s.

  Date: 05/02/2025

  1 star

  Amanda s.

  Date: 05/02/2025

  let me just say the customer service is a joke very rude and i was hung up on. I had ordered 2 things from bobs on Sunday April 27 , a recliner sectional and a marble top kitchen table and chairs. Now lets start with the table so the table and chairs my husband got in his name but with the same address .these ppl put his moms address that's on his license as his address which in store we had made it very clear that was not the delivery address that is his mailing address. Then they tell me i cant have it delivered until Thursday ,may 8th now i have already taken today off to sit and wait all day for these people. I then spoke to Cindy M****** over in the ***** ********* location she is store manger and let me say she was very rude , cutting me off, wouldn't let me speak and she hung up on me. I then told my husband to go and cancel everything we got because i did not want to do business with bobs after i am a new customer and they treated me so badly.
  

  Bob's Discount Furniture LLC

  Date: 05/06/2025

  Hello ******* thank you for taking the time to share your feedback with us. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. We do take these complaints very seriously and will make sure this is addressed with our teams., Thank you for bringing this to our attention, and again we are very sorry that we have been unable to meet your expectations on this purchase.

• Review fromMargaret N

  Date: 04/28/2025

  1 star

  Margaret N

  Date: 04/28/2025

  Absolutely worst business and service ever. Multiple broken pieces waited moth to actually get bed
  

  Bob's Discount Furniture LLC

  Date: 05/01/2025

  Hello ********* Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that the concerns have been resolved with our customer service department. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.

• Review fromAnteisha W

  Date: 04/25/2025

  1 star

  Anteisha W

  Date: 04/25/2025

  They have the worse quality of furniture. I received two sets of couches the first set I had for three months and broke just from sitting on them. The second set of couches I received the recliner wouldn’t go back in after only 30 days not to mention I had to wait over 30 days for the new delivery. They produce terrible quality furniture. I’m getting a full refund now and will never shop there again. Thankfully after this second order they are refunding me all of my money.
  

  Bob's Discount Furniture LLC

  Date: 04/26/2025

  Hello ********* 
  Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.

• Review fromTim I

  Date: 04/22/2025

  1 star

  Tim I

  Date: 04/22/2025

  Salesman lied saying no store pick up and that on the delivery they would work with my schedule. When you pay cash they won’t refund with cash. Very unprofessional customer service.
  

  Bob's Discount Furniture LLC

  Date: 04/23/2025

  Hello ***,Thank you for taking the time to share your feedback with us. We are very sorry about your experience with our salesman. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that the concerns have been discussed with our customer service department and that they explained how the refund process works. Your refund is currently pending. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.

• Review fromJoseph M

  Date: 04/22/2025

  1 star

  Joseph M

  Date: 04/22/2025

  Wasn't sure what to expect but with the warranty. I thought we made a good choice on purchasing our couch and loveseat. After a 2 years they haven't held up. We still owe interest that we was told on the incorrect day to make sure it was paid by. We even bought a mattress that we can't use that has been uncomfortable. For us we would never buy from bobs furniture again. I just want our money back for original purchase price for mattress and couch set. We can't use any of our stuff we bought. Everything is uncomfortable and u fall through the sleeper bed. Wake up and u hurt everywhere.
  

  Bob's Discount Furniture LLC

  Date: 04/23/2025

  Hello ******* We are very sorry to hear of the concerns that you are having with your merchandise. The merchandise purchased from us here at Bob’s holds a one year warranty against manufacturing defects. This warranty for the Sleeper bed expired in November of 2023.
  We have been able to access your account and we do see that the concerns have been addressed with our customer service department. They have set you up with a courtesy non billable service for a tech to perform a best effort service.
  Please keep in mind, Guardian has the right to deny claims for coverage under their own guidelines. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet their expectations. Thank you for understanding.