Reviews

This profile includes reviews for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bob's Discount Furniture LLC has 219 locations, listed below.

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  Bob's Discount Furniture LLC

  428 Tolland Tpke Manchester, CT 06042-1765

  
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  Bob's Discount Furniture, LLC

  350 Providence Hwy Dedham Mall Dedham, MA 02026-1875

  
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  Bob's Discount Furniture

  3050 Middle Country Rd Nesconset, NY 11767-1072

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  Bob's Discount Furniture, LLC

  1500 Bald Hill Rd Warwick, RI 02886-4267

  
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  Bob's Discount Furniture LLC

  72-25 Woodhaven Blvd Glendale, NY 11385-7957

  

Review Details

• Review fromRichard C

  Date: 04/19/2025

  2 stars

  Richard C

  Date: 04/19/2025

  Although their furniture is of good quality, I would not recommend having it delivered. Customer service sucks and none of them are on the same page. Although the delivery drivers did a wonderful job, it was like pulling teeth to get it here. Customer service screwed up our street name and when I alerted the driver of our correct street name, they immediately cancelled our delivery. I had to contact the store and tell them to either turn the truck around or cancel the order. What was supposed to be a very happy day turned into a nightmare.
  

  Bob's Discount Furniture LLC

  Date: 04/22/2025

  Hello ******** Thank you for taking the time to share your feedback with us in regards to your delivery experience. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that the concerns have been resolved with our customer service department. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.

• Review fromLarry C

  Date: 04/19/2025

  1 star

  Larry C

  Date: 04/19/2025

  First issue we had was the incorrect item supplied during delivery. That added a week to the shipment. once we got the correct items and got them set up, the motor on the chase lounge recliner didn’t work. We waited a week for a repairman to come out only to tell us the motor was bad (yeah I told you that) and that they (the repairmen) don't actually carry parts and it would need to be ordered. he got on the phone to order the part and I was advised it would be a month and a half before they could get the part. The part was Scheduled for April 15th delivery, then, once I got the part, I would need to schedule another repair visit.
  On April 19th I called to check the status and was advised that the part wouldn’t be in until November. I’ve already owned a $4000 couch that hasn’t worked since the day it was delivered, now I have to wait 7 more months?????
  They then gave me the option to just replace the entire chase lounger section, and when I agreed, I learned that it was going to be 4-6 weeks for that to arrive! Are you serious????
  At this point we will be 3 months into owning a chase lounge/sectional that doesn’t, and has never worked!
  On the plus side, the refunded a whopping $200 for my trouble.
  DO NOT RECOMMEND BUYING ANYHING FROM THIS COMPANY
  

  Bob's Discount Furniture LLC

  Date: 04/22/2025

  Hello ****** Thank you for taking the time to share your feedback with us. We are sorry about the issues you have been having with your furniture. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that the concerns have been addressed with our customer service department. Our furniture is built to our specifications and comes directly from the manufacturer. We understand that this delay may cause frustration and we assure you we are doing everything we can to get your merchandise delivered as soon as possible. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.

• Review fromPatrick D

  Date: 04/14/2025

  1 star

  Patrick D

  Date: 04/14/2025

  I made a delivery purchase and the next day, I decided to hold off and requested a refund. Would you believe that my “REFUND” was cancelled two days later. I had inquired to find out what happened. The excuse that was offered was that it was a computer glitch. That’s BS. An employee made the cancellation request. I will never shop a Bob’s furniture again! Some mistakes are unforgivable.
  

  Bob's Discount Furniture LLC

  Date: 04/17/2025

  Hello ******** *hank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that the concerns have been resolved with our customer service department. We do apologize for the delay in your refund, we see that the order for the refund was created on 04/12 to be applied your method of payment. You should expect to receive your refund within 8 days of that date. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.

• Review fromLarry J

  Date: 04/11/2025

  1 star

  Larry J

  Date: 04/11/2025

  purchased a coil spring twin mattress from Bob's Furniture Outlet in ************* ***  I was told I had a 90 day return policy, so took it home and "slept" on it that night. Due to poor support, I purchased a sheet of plywood to put under the mattress. The result was the same. When I returned the mattress in 48 hours, they flatly refused to accept the return
  

  Bob's Discount Furniture LLC

  Date: 04/12/2025

  Good Morning ****** 
  We are very sorry that you are unhappy with the purchase that was made.  This merchandise was purchased from our Outlet area in the store and was sold “as is, no warranty”.  This merchandise is clearly marked in the store and kept in a separate area to avoid any confusion. The sales order that was signed is noted in two separate areas with this policy. In the notes the sales person added it is marked under Special Instructions “ No Service, Warranties or Returns” and in the last page of the sales order, reviewed and signed at time of purchase, the policy reads: "Merchandise purchased from my Bob's Outlet that is not brand-new or factory-fresh is sold “as-is,” and is excluded from this limited warranty and service policy. There is no exchange, warranty (express or implied), refund, return or service for such items. You assume all risks as to the quality and performance of such items."
  Thanks,

• Review fromLinda H

  Date: 04/10/2025

  1 star

  Linda H

  Date: 04/10/2025

  I was in Bob’s furniture in January and found a sofa I liked. At the end of March I was ready to order. I couldn’t find the same one on line so I called, thinking I was calling the store to make sure it was available to purchase. He said it was still available and he would send me an email showing the sofa I wanted. When I went into the store the next day, I found out he would get credit for the sale, not the sales person that waited on me. He does not work at the store. They have people that take calls for them and he probably was answering the call from his house! I placed the order but was very unhappy knowing this person would get credit when he didn’t work in the store. The next day, my sons offered to pick up the furniture for me to avoid the $230 delivery fee. My troubles were just starting. I was told not to call the number on their business card and to use the text message number instead. When I wanted to pickup the sofa myself I went from a 3 day delivery to a 3 week delivery. When I asked what about the sofa that was ready for delivery in 3 days. They told me it would be coming from a different location. The chair I ordered was already 10 weeks out so who knows how long that would take. I canceled the whole order and was told it can take up to 8 days. We are on day 10 and nothing. They took my payment right away when I purchased the furniture but I don’t understand why it takes so long to get my money back. I have kept all the text messages if this becomes a legal matter. I can’t go elsewhere to get furniture until Bob’s gets my refund back on my account.
  

  Bob's Discount Furniture LLC

  Date: 04/12/2025

  Hello ****** 
  Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.
  We reviewed your account and have applied the funds back to your method of payment. You will receive funds within 8 days. A separate email has been sent showing proof refund has been applied. Please contact us if you have not received it in that time frame.
  Thanks,

• Review fromStephany P

  Date: 04/08/2025

  1 star

  Stephany P

  Date: 04/08/2025

  Only giving a 1 star because 0 is not an option. We purchased the ****** power recliner and the Goof Proof coverage. Do not waist your monies on the coverage they never cover. Also, don't be blinded by good reviews. They most likely have paid personal to leave those. Needless to say to be employed at this company the 1st question they must ask is how well you are at scamming people? Anyways the recliner, left side no longer reclines unless you wiggle the electric cord. This is a common failure in this product as I've seen! Also when the left side stopped reclining the light came on all by itself and will not turn off. And I was shocked from the right side when trying to recline. We filed a claim in January of this year. It is now April and we are getting nowhere. We've called, they just say they will get this resolved, then nothing. The then emailed us with what we need to do. We emailed back. We just noticed today that our statements within their ***************** communicator just dissapears leaving no record and a reason for them to say denied. We also visited the store to complain. We were handed off from a manager to another manager. Like how many managers do you need in one store. The lady manager called the "liason". She pounded away on her keyboard "recording" her conversation. The best part is that there was nothing on her screen. At the end of the her conversation she says oh, I thought I was typing our conversation. I don't know what happened. I said we'll you were looking at your screen the whole time. How could you not know you weren't typing. Ugh this place is horrible! RUN!!!! If you need something now, Box Drop may be your better choice. Or save up to get something at a more reputable place. Do your research! Bob's is not reputable!
  

  Bob's Discount Furniture LLC

  Date: 04/12/2025

  Hello ********* *t seems as though you are not satisfied with your experience and have concerns. We want our customers to be happy and would really appreciate the opportunity to see if there is anything we can do to make this right. Please send us an email at [email protected] with your account information and complaint details and we will be happy to look into this for you. Thank you!

• Review fromTu X

  Date: 04/07/2025

  1 star

  Tu X

  Date: 04/07/2025

  Bought a couch from here and had it for less than 2 months. The stitching is coming apart, I reached out to customer service, was advised that this wasn’t a manufactured defect because of external forces. No solution was provided. Basically taking a loss with this couch. Horrible service and low quality furniture.
  

  Bob's Discount Furniture LLC

  Date: 04/12/2025

  Hello **,
  Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that the concerns have been resolved with our customer service department with a part order. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.

• Review fromBrian T

  Date: 04/03/2025

  1 star

  Brian T

  Date: 04/03/2025

  I would not buy from Bob's again. They broke two things in my home and the delivery guys covered it up and never said anything to us. I had to fix it before I put a claim in because it was a safety issue on my steps. Now they want pictures to see the damage. They also told us they would replace the damaged item but the customer service representative never put the paperwork in.
  

  Bob's Discount Furniture LLC

  Date: 04/09/2025

  Hello ****** We are very sorry to hear of the concerns you are having with getting your property claim resolved. We have reviewed your account and we do see your claim is being processed by the depot directly. In order to process the claim properly they may request additional information. We are truly sorry for the delay and encourage you to provide whatever information they request so your claim can be processed in a timely manner. We hope to get this taken care of as soon as possible.

• Review fromCassandra C

  Date: 04/02/2025

  1 star

  Cassandra C

  Date: 04/02/2025

  Cheap Furniture and Worthless Goof Proof Protection Plan-GO ELSEWHERE! If I could give zero stars I would. I purchased a dinette set, 2 of the chairs are loose. I called Guardian to file a claim. Instead of sending someone out they issued a re-selection voucher instead of a replacement, which the plan document clearly states is an option. I contacted again and advised that I just want the chairs replaced and was advised on 4/2/2025 that they never replace, they just send voucher. That would be fine if I wouldn't have to come out of pocket with almost $300.00 for the same chairs. I originally paid $90.00 per chair before tax and now they are $130.00 per chair before tax. The plan is misleading and false. This is not my first purchase from Bob's and I should have learned my lesson from the other 2 purchases, but this is the first time having this issue with repair. Yes my 2 living room sets failed and needed repair as well. I will never purchase from Bob's Furniture ever again.
  

  Bob's Discount Furniture LLC

  Date: 04/05/2025

  Hello ********** Thank you for taking the time to share your feedback with us in regards to your concerns with the goof proof voucher. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that the concerns with the price of the chairs have been adjusted and resolved with our Bob's Squad sale department. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.

• Review fromDonna M

  Date: 04/02/2025

  1 star

  Donna M

  Date: 04/02/2025

  I still don't have the parts to my bed. How do I get them?
  

  Bob's Discount Furniture LLC

  Date: 04/05/2025

  Hello ****** Parts are ordered directly from the vendor, they are not something we keep in stock. As we do not manufacture merchandise ourselves, we are forced to rely on our vendors to ship parts when necessary. We have been able to access your account and we do see the parts are on the way to you. Once received please give us a call, so we can schedule your installation.