Reviews
This profile includes reviews for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,101 Customer Reviews
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Review fromRichard T.
Date: 10/02/2022
1 starRichard T.
Date: 10/02/2022
My saga with bobs started in 2020. We purchased a couch. It took 7 or so months to arrive. It broke after 2 months. They gave us a store credit to make a new selection. In that time prices on all furniture skyrocketed. Our credit did not come nearly close enough to pick out something remotely comparable. I had to fight like hell with their incompetent disjointed customer service, repeating my story at least 10 times with them for over a month just to be told there was nothing more they were willing to do. Finally my case was escalated to some higher authority once they got the vibe I was not gonna roll over and just take it. They credited an additional amount and that covered the cost of a new couch finally. It took another 8 months to arrive. Only this time they messed up and charged me a delivery fee again of $120 again when they said they wouldn’t. So they said sorry and that delivery fee would be applied as a credit on any future purchase. Now today in 2022 we go to buy a bookshelf with our remaining credit and they tell us we only have a credit of $1.02 lol. After fighting with them again in store and getting customer service on speaker phone explaining my whole saga they traced back the paper work and somehow found the money.
In summation: Do not deal with these people. They are too big and disjointed/incompetent of a corporate entity. They keep bad records and it will screw you over if they make a mistake. At least I finally got the record straight and was properly compensated but this was after wayyyyy to much frustration. Buy from some place else.
Bob's Discount Furniture LLC
Date: 10/07/2022
Hello ******** We are very sorry to hear about the experience that you’ve had with us here at Bob’s Discount Furniture. We appreciate your honest feed back and we are glad the correct compensation was figured out, however we do understand that it does not make up for the inconveniences that were caused. Thank you for bringing this to our attention.Review fromLissette R
Date: 10/02/2022
1 starLissette R
Date: 10/02/2022
DO NOT BUY FROM BOB’S!! They lure you in with reasonable prices but make their money back by cutting corners and charging you for all the extras that should be included. They work with a third party delivering company that always delays orders. And not by hours or days, but weeks!!! They have terrible customer service and offer no incentives to make their customer happy when they mess up major!!! No excuses, this is a con and it needs to go out of business or they need to have more integrity as a business. If you say your going to provide a service, follow it through! The customer ultimately pays for Bob's mistakes from cutting corners and their furniture is sub-par. BUY ELSEWHERE!!! You'll be happier.Bob's Discount Furniture LLC
Date: 10/07/2022
Hello ********* Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.Review fromChristina B
Date: 09/27/2022
5 starsChristina B
Date: 09/27/2022
Very nice and gave us time to look around. Forst was very niceBob's Discount Furniture LLC
Date: 09/28/2022
Hello ********** we are so happy to hear that you had a great experience with us, we aim for customer satisfaction!Review fromAmanda D.
Date: 09/26/2022
5 starsAmanda D.
Date: 09/26/2022
Love Bobs discount furniture we have purchased a living room furniture set. Bedroom set and had no problem.Bob's Discount Furniture LLC
Date: 09/28/2022
Hello ******* we are so happy to hear that you had a great experience with us, we aim for customer satisfaction!Review fromJordan R
Date: 09/26/2022
5 starsJordan R
Date: 09/26/2022
Saw a couch online and went to go sit on it we were met by Jill. She knew exactly what set we were talking about without looking it up. She gave us time to talk and look around and make sure that was what we wanted. The whole process was super easy and Jill was honestly fantastic!Bob's Discount Furniture LLC
Date: 09/28/2022
Hello ****** , we are so happy to hear that you had a great experience with us, we aim for customer satisfaction!Review fromSteve J
Date: 09/25/2022
5 starsSteve J
Date: 09/25/2022
Good selection. No high pressure sales. Customer rep was knowledgeable. Overall very good experience.Bob's Discount Furniture LLC
Date: 09/28/2022
Hello ****** we are so happy to hear you had a great experience with us and enjoyed our merchandise selection.Review fromNoell S
Date: 09/25/2022
1 starNoell S
Date: 09/25/2022
I ordered with Bobs in July, and have been calling they multiple times a month since. I cancelled part of my order the same day I placed it. They have held a $1200 pending charge on my credit since. I have called them and the card company they use for financing and received no help or resolutions. This has been the most frustrating and useless interactions ever. They are affecting my credit by reporting a much higher balance than I actually owe and also effecting my daily life having to chase them for a resolutionBob's Discount Furniture LLC
Date: 09/28/2022
Hello ****** We are very sorry to hear of the concerns that you have had with receiving a refund for the merchandise that was cancelled. When an order is cancelled with a finance account it can take up to three billing cycles for it to post to the card. We are very sorry for any inconvenience this may cause.Review fromPatrick k
Date: 09/24/2022
1 starPatrick k
Date: 09/24/2022
BEWARE! Bobs ****** is abysmal. Shopped and bought furniture there. paid with a check and handed it to the clerk to enter. It them twenty minutes. After the delivery we notify that the check was invalid due to misinformation or miskeyed. Lost control acted as if we entered the check wrong. And when we called them they said " I'm in the middle of something " great customer service. Still being treated as if we made the mistake. Then calling the Manager at ****** store at first she accused us at yelling at the clerk to hurry up. Didn't happen. Then its was because No-one ever writes a check and that's problematic. Then it was because the clerk was part time. No Accountability. I'd ask for info on the I valid check and was told I could have that information. I then went to reach out to corporate and was told someone would get in touch with me within24/48. Five days and still waiting. Then I when to another sight and contacted them. No customer satisfaction. treated poorly. Yelled at by Bobs Bangor store manager. Again the accountability rest solely on them. No ownership for originally miskeying of the check!Bob's Discount Furniture LLC
Date: 09/28/2022
Hello ******* . Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.Review fromCynthia M
Date: 09/21/2022
1 starCynthia M
Date: 09/21/2022
They do not honor there warrant. The customer service is rude.They was not helpful at all when I called them or went up there. My stuff was broken and they would not replace it.The leather is already ripping up. The products are cheaply made, they dont even last 6 months.Bob's Discount Furniture LLC
Date: 09/28/2022
Hello ******** Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.Review fromTyla C
Date: 09/20/2022
1 starTyla C
Date: 09/20/2022
Bought a sectional couch from them last month. When I received it 3/4 of the sectional pieces came with manufacturer defects. The pillows have sections where the stuffing was falling apart. I contacted customer service and they refused to connect me with anyone in management or help in any wayBob's Discount Furniture LLC
Date: 09/28/2022
Hello ***** It seems as though you are not satisfied with your experience and have concerns. We want our customers to be happy and would really appreciate the opportunity to see what we can do to make this right. If you could please send us an email at [email protected] we would be happy to look into your complaint.
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