Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 699 Customer Reviews
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Review fromAnthony
Date: 02/12/2024
5 starsAnthony
Date: 02/12/2024
service was call was excellent professional well done had a terrific experience and the equipment works better than before
Quadient, Inc.
Date: 02/14/2024
Hi ******** thank you for reaching out to share your experience with us! I am very happy to hear we were able to help. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromMel L.
Date: 02/10/2024
5 starsMel L.
Date: 02/10/2024
The service team is great. Always professional. Supplies are expensive, but overall they are greatQuadient, Inc.
Date: 02/14/2024
Hi **** thank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview fromChanice S.
Date: 02/09/2024
5 starsChanice S.
Date: 02/09/2024
Chris was very helpful and provided high quality assistance. She was also very pleasant.Quadient, Inc.
Date: 02/14/2024
Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Chris! I am happy to hear Chris was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. I will share this wonderful feedback with Chris's supervisor. – Kimberly A**, Customer Service ManagerReview fromGeorgie S.
Date: 02/09/2024
5 starsGeorgie S.
Date: 02/09/2024
I just upgraded and was really worried I wouldn't be able to return supplies for the old machine and would have to eat the costs but I was pleasantly surprised when I called them. They took the supplies for the old equipment back no questions asked and gave me my money back. They also helped me out with a discount, added bonus!Quadient, Inc.
Date: 02/14/2024
Hi ******** thank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromCora J.
Date: 02/09/2024
5 starsCora J.
Date: 02/09/2024
I just renewed with Quadient. They are always so pleasant to work with, very personable. They always make me feel like my business matters to them.Quadient, Inc.
Date: 02/14/2024
Hi ***** thank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. Thank you for renewing with Quadient! – Kimberly A**, Customer Service ManagerReview fromBrent A.
Date: 02/09/2024
5 starsBrent A.
Date: 02/09/2024
Seems like most of the negative reviews are from people who are breaking contracts. I have never had any issues, but I know what to expect when you sign a contract. Quadient's products have done great at streamlining things for my company. Simple advice don't sign a 5 year contract to get the lowest price if you can't commit to that length of time. I only sign for 12 or 24 months at a time.Quadient, Inc.
Date: 02/14/2024
Hi *****, thank you for reaching out to share your experience with us! We value your business, and your feedback is important to us. We appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromBecky W.
Date: 02/08/2024
4 starsBecky W.
Date: 02/08/2024
The CSR was able to quickly address my question and reset my password.Quadient, Inc.
Date: 02/14/2024
Hi *****, thank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromGlenda B.
Date: 02/08/2024
5 starsGlenda B.
Date: 02/08/2024
The customer service representative, Sterling, was extremely helpful and courteous. I wish all customer service representatives were more like him!Quadient, Inc.
Date: 02/14/2024
Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Sterling! We truly value your feedback and appreciate the time you took to leave us a review. I will share this wonderful feedback with Sterling's supervisor. – Kimberly A*** Customer Service ManagerReview fromManuel G.
Date: 02/08/2024
5 starsManuel G.
Date: 02/08/2024
Great products, great customer service, great company. No complaints here.Quadient, Inc.
Date: 02/14/2024
Hi ******* thank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromDavid K.
Date: 02/07/2024
1 starDavid K.
Date: 02/07/2024
I have been calling to resolve an invoice issues since December, I estimate I have spent 3-4 hours on hold, in phone calls and emailing Quadient to resolve the issue. Each time I call, I've been told the invoice is not accurate and we don't owe $500 noted on the invoice for returned machine. Every 3-4 weeks, I receive another invoice indicating I owe this money and the contact has escalated in intensity. I've now have an internal case open to see if the money is owed. We returned the machine at the beginning of September and did not receive contact of any issue with our return until late November. An incredibly frustrating experience and I don't have any confidence Quadient will respect my time and energy related to the issue.Quadient, Inc.
Date: 02/14/2024
Hello ****** *our feedback is very important to us. I am sorry to hear of your recent experience. I will review your account and reach out to you to provide further assistance. Please feel free to contact me directly at ****************** – Kimberly A*** Customer Service Manager
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