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Business Profile

Mailing Equipment

Quadient, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quadient, Inc. has 87 locations, listed below.

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    Customer Review Ratings

    4.54

    Average of 699 Customer Reviews

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    Review Details

    • Donald C. Maar

      Date: 02/07/2024

      Donald C. Maar

      Date: 02/07/2024

      Emily was very helpful. She found the answer to my question. Very pleasant and willing to help.

      Quadient, Inc.

      Date: 02/14/2024

      Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Emily! I am happy to hear Emily was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. I will share this wonderful feedback with Emily's supervisor. – Kimberly A*** Customer Service Manager

    • Margaret M.

      Date: 02/07/2024

      Margaret M.

      Date: 02/07/2024

      She was vey helpful and pleasant. Very good customer service.

      Quadient, Inc.

      Date: 02/14/2024

      Hi ********* thank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Laura F.

      Date: 02/07/2024

      Laura F.

      Date: 02/07/2024

      I have been a customer for many years, and I continue to be impressed by how attentive and wonderful they are each time I call! I am a happy customer.

      Quadient, Inc.

      Date: 02/14/2024

      Hi ****** thank you for reaching out to share your experience with us! We value your business, and we thank you for being a loyal Quadient customer. Your feedback is very important to us, and we appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Thomas M

      Date: 02/06/2024

      Thomas M

      Date: 02/06/2024

      I am a long term customer of Neopost/Quadient (15+ years). In the end they are a highly unethical company. I paid 3+ years into my current maintenance agreement which, when my equipment finally needed service, they could not get the parts. Who knows how many years parts were not avaiable yet they continued to accept payments for a maintenance agreement they could not service. They have refused to make this right and proceeded business as usual. Its not the same company from the early 2000s. They have lost all of my future business.

      Quadient, Inc.

      Date: 02/07/2024

      Hello **** I am very sorry to hear the parts for your equipment could not be replaced. I was able to locate your account, and I do see that a credit will be issued for the maintenance paid in October and November. Replacement parts for the model in question have been unavailable since October of 2023. I sincerely apologize for any inconvenience this may have caused. We will reach out to you directly to ensure we address any additional concerns or questions you may have. – Kimberly A*** Customer Service Manager

    • Morris Hills Veterinary Clinic

      Date: 02/06/2024

      Morris Hills Veterinary Clinic

      Date: 02/06/2024

      Mike was very helpful and resolved my concern with knowledge and a willingness to process my ink replacement in a timely fashion

      Quadient, Inc.

      Date: 02/07/2024

      Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Mike! I am happy to hear we were able to help resolve everything for you quickly. We truly value your feedback and appreciate the time you took to leave us a review. I will share this wonderful feedback with Mike's supervisor. – Kimberly A*** Customer Service Manager

    • Jan G.

      Date: 02/06/2024

      Jan G.

      Date: 02/06/2024

      Chris was very accommodating and resolved my issue very promptly. She was delightful to deal with!

      Quadient, Inc.

      Date: 02/07/2024

      Hi ***, thank you for reaching out to share your experience with our Customer Service Representative Chris! I am happy to hear we were able to help resolve everything for you quickly. We truly value your feedback and appreciate the time you took to leave us a review. I will share this wonderful feedback with Chris's supervisor. – Kimberly A*** Customer Service Manager

    • Carmen J.

      Date: 02/05/2024

      Carmen J.

      Date: 02/05/2024

      My experience with Tara was excellent. My most recent visit (after Tara) was not so good.

      Quadient, Inc.

      Date: 02/07/2024

      Hi Carmen, your feedback is very important to us. I am happy to hear that Tara was able to provide a great experience. I am very sorry to hear that your most recent experience with a different representative did not provide the same level of service. We care about your business and we want you to feel valued during each interaction with us. If you still need assistance or if you would like to provide more information regarding your most recent experience, please feel free to contact me directly at ******************. – Kimberly A**

    • Rebecca B.

      Date: 02/02/2024

      Rebecca B.

      Date: 02/02/2024

      Tara was extremely helpful and super nice to work with. Worked with me to get the issue resolved and was so pleasant and knowledgable.

      Quadient, Inc.

      Date: 02/07/2024

      Hi *******, thank you for reaching out to share your experience with our Customer Service Representative Tara! I am happy to hear Tara was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. I will share this wonderful feedback with Tara's supervisor! – Kimberly A**, Customer Service Manager

    • Beverly M.

      Date: 02/02/2024

      Beverly M.

      Date: 02/02/2024

      The representative Teresa was very knowledgeable and helpful. Took the time to verify any information I needed in order to get the new postage machine up and running. Definitely
      an asset to your organization.

      Quadient, Inc.

      Date: 02/07/2024

      Hi *******, thank you for reaching out to share your experience with our Customer Service Representative Teresa! I am happy to hear we were able to help. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly ***, Customer Service Manager

    • Jill

      Date: 02/02/2024

      Jill

      Date: 02/02/2024

      I didn't speak with Josephene, so this review is for Mike the technician, trainer. He's AWESOME

      Quadient, Inc.

      Date: 02/07/2024

      Hi ***** thank you for reaching out to share your experience with us! Your feedback is very important to us, and we appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    Quadient, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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