Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 698 Customer Reviews
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Review fromDede H.
Date: 01/25/2024
5 starsDede H.
Date: 01/25/2024
Shannan was great with a very positive attitude. She walked us through several steps and emailed me a process to try to fix it. We ended up needing to go a different route, but in the end we figured it out. Thank you!
Quadient, Inc.
Date: 01/26/2024
H* **** * thank you for reaching out to share your experience with our Customer Service Representative Shannan! I am happy to hear Shannan provided a positive experience, and I'm glad everything was resolved. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Al** Customer Service ManagerReview fromT.S.
Date: 01/25/2024
5 starsT.S.
Date: 01/25/2024
My customer service rep, Chris, was amazing! She went out of her way to resolve all the issues we had after our new rental agreements were set up incorrectly.Quadient, Inc.
Date: 01/26/2024
Hello, thank you for reaching out to share your experience with our Customer Service Representative Chris! I am sorry to hear you experienced an issue with the initial contract setup. I am very happy to hear our Customer Service team was able to help resolve everything for you. We value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromjean
Date: 01/25/2024
5 starsjean
Date: 01/25/2024
Person helping me was very very helpful & wonderful. walked me thru everything I need to get my request doneQuadient, Inc.
Date: 01/26/2024
Hi ****, thank you for reaching out to share your experience with us! I am happy to hear we were able to help. We value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromJack S.
Date: 01/24/2024
5 starsJack S.
Date: 01/24/2024
I have been a Neopost/Quadient customer now for many years. They have always been good about standing behind their products and they have a good customer service team located here in the U.S.A. I see some negative reviews on here about the contracts and cancelling, but it sounds like those people didn't read the agreement they signed. I highly recommend reading and choosing a duration that you can commit to, just like a loan or other service you sign a contract with.Quadient, Inc.
Date: 01/26/2024
Hi ***** thank you for reaching out to share your experience with us! We value your business and appreciate the time you took to leave us a review. Thank you for being a loyal Quadient customer! – Kimberly A**, Customer Service ManagerReview fromChristy A.
Date: 01/24/2024
5 starsChristy A.
Date: 01/24/2024
Tara was very knowledgeable and very helpful. She knew what needed to be done to take care of my problems and did so in a timely manner.Quadient, Inc.
Date: 01/26/2024
Hi *******, thank you for reaching out to share your experience with our Customer Service Representative Tara! I am happy to hear Tara was able to resolve everything for you timely. We truly value your feedback and appreciate the time you took to leave us a review. I will share this wonderful feedback with Tara's supervisor. – Kimberly A*** Customer Service ManagerReview fromBrenda S.
Date: 01/24/2024
5 starsBrenda S.
Date: 01/24/2024
Lasandra was very helpful the other day in helping increase our credit limit.
Thank you for asking, ******Quadient, Inc.
Date: 01/26/2024
Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Lisandra! I am very happy to hear Lisandra was able to help resolve everything for you. Your feedback is very important to us. We appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromChristine B
Date: 01/22/2024
1 starChristine B
Date: 01/22/2024
Was very happy with Quadient for for past 10 years. I am closing my business and in order to return my postage meter I need to pay 2+ years of my lease and an additional 15%. I think that is absolutely not right. We have never been late on a payment and have been very good customers. I am opening a new business and will never use them and will will never recommend them to anyone. I completely understand "buying out of a lease", but to have to pay more than the total lease seems completely ridiculous!!!Quadient, Inc.
Date: 01/26/2024
Hi ********** I am very sorry to hear of your experience while cancelling your contract with us. I will review your account and reach out to you to provide further assistance. Please feel free to contact me directly at [email protected] – Kimberly A**, Customer Service ManagerReview fromJoann R.
Date: 01/22/2024
5 starsJoann R.
Date: 01/22/2024
Great customer service experience. Janet was able to find the product I was looking for.Quadient, Inc.
Date: 01/26/2024
Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Janet! I am happy to hear we were able to help. We value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromKathy S.
Date: 01/22/2024
5 starsKathy S.
Date: 01/22/2024
Josephine was very knowledgeable and helpful in assisting me with our issue.Quadient, Inc.
Date: 01/26/2024
Hi ****** *hank you for reaching out to share your experience with our Customer Service Representative Josephine! We truly value your feedback and appreciate the time you took to leave us a review. I will share this wonderful feedback with Josephine's supervisor. – Kimberly A*** Customer Service ManagerReview fromJ. Mickens
Date: 01/22/2024
5 starsJ. Mickens
Date: 01/22/2024
I had an excellent experience. The customer service representative was not only knowledgeable, but went the extra mile to help me and did so in a very pleasant and supportive manner.Quadient, Inc.
Date: 01/26/2024
Hi *****, thank you for reaching out to share your experience with us! I am happy to hear our Customer Service team was able to help resolve everything for you and provided a great experience. We value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager
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