Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 695 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBrad S
Date: 06/06/2023
1 starBrad S
Date: 06/06/2023
Horrible customer service and horrible rates. They are the worst company to deal with.
Quadient, Inc.
Date: 06/09/2023
Hello ***** *our feedback is very important to us. I am sorry to hear of your experience. I will review your account and reach out to you directly to provide further assistance. – Kimberly AliReview fromJesse H
Date: 04/21/2023
1 starJesse H
Date: 04/21/2023
It looks like I am also going to get "screwed" by Quadient. After signing the contract, the sales rep has been nonresponsive to emails and phone messages. The service representatives keep asking me for postage numbers that are different from my account number, but they can't look it up and my staff can't get the machine to print it out; so it seems to be at an impasse. I'd love to just send the damn thing back and use stamps, but of course you can't get hold of anyone to argue. If you're reading this, remember that everything they promise you is going to be BS.Quadient, Inc.
Date: 05/04/2023
Hi ****** your feedback is very important to us. I am sorry to hear of your recent experience. I will review your account and reach out to you directly to provide further assistance. We value your business and want to ensure all interactions with our Customer Service and Sales teams resolve your concerns and meet or exceed your expectations. Please feel free to contact me directly at ****************** – Kimberly AliReview fromCRYSTAL S
Date: 04/20/2023
1 starCRYSTAL S
Date: 04/20/2023
I canceled my service in September 2022. I started to receive bills for postage in the amount of $500.00 which we haven't used in the four years total we were with this company. They stated someone downloaded it on the meter in October 2022. It's been a nightmare every since. I producted my confirmation of cancellation in September by a supervisor (our rep) and they keep tacking on 18% APR fees for postage we did not ever download to begin with. NOW THE BILL IS 889.00 and the postage is still 490.00 on the account. DO NOT WORK THIS COMPANY IT'S BEEN UNBELIEVABLE TO TRY TO GET THIS STOPPED--YES EVEN WITH DOCUMENTATION FROM THEIR MANAGEMENT!!Quadient, Inc.
Date: 05/03/2023
Hi ******** your feedback is very important to us. The meter shows the $500.00 postage download occurred on October 13, 2022 at 10:43:16 a.m. ET. After the postage was downloaded to the meter, $10.32 in postage was ran through the machine. I am sorry to hear of your experience while trying to resolve this matter. I will reach out to you directly to provide further assistance. – KimberlyReview fromScott
Date: 04/20/2023
5 starsScott
Date: 04/20/2023
Time is money. My Quadient postage meter saves me time going to the ***** *** *** ***** *facilities to drop off the letters and packages I need to send for business.Quadient, Inc.
Date: 04/21/2023
Hi ****** thank you for reaching out to share your experience! – Kimberly AliReview frommario t
Date: 04/03/2023
1 starmario t
Date: 04/03/2023
Do not deal with this company. Poor customer service.
In this day of age most small businesses don't need their service and leasing costs are very high.
If equipment doesn't work they still want to enforce their lease agreement on non-working equipment.Quadient, Inc.
Date: 04/06/2023
Hello ****** your feedback is very important to us. Our goal is to provide an exceptional experience for each customer. I will reach out to you to offer further assistance. You can also contact me directly at ****************** * ******** ***Review fromBecky S
Date: 04/03/2023
1 starBecky S
Date: 04/03/2023
Worst postage company I've found....would not recommend them, would not EVER use them again......I've spent literally 4 months trying to get billing corrected as they didn't apply a payment I made in October.....so done with all of them! Have spoken to at least 6 different people....no one helps!! HORRIBLE COMPANY!Quadient, Inc.
Date: 04/06/2023
Hi ****** *our feedback is very important to us. I am very sorry to hear of your experience while trying to resolve a billing issue. I will review your account and reach out to you to provide further assistance. You can also contact me directly at ****************** * ******** ***Review fromBrenda M
Date: 03/31/2023
1 starBrenda M
Date: 03/31/2023
I guess I should have read the reviews. I would leave zero stars if possible. QUADIENT CONTACTED US to say we needed to do a new lease for a new postage meter as the one we have will not meet the new USPS IMI regulations. Quadient has been extremely pushy about getting this done immediately. I have received 17 emails in the last couple of weeks from Quadient about upgrading and pushing me to sign the new lease for new equipment. I was told I should do it now as there will not be inventory of the new machines if we wait. The new machine quoted is $152 more than our current contract and I was told that is the smallest / least expensive machine you have. We were told our current contract price wouldn’t be honored and we would have to pay the higher price. Because of this we wanted to cancel our contract and get a machine from a different company. When I tried to cancel I got a "cancellation quote" that I have to pay out the rest of the lease (another year) on a piece of equipment that doesn’t meet the new regulations. That is ridiculous. I want someone to explain to me why I have to pay out this lease when Quadient is pushing me to get a new machine! Their business practices are terrible.Quadient, Inc.
Date: 04/06/2023
Hi ******* I am very sorry to hear of your experience. I will review your account and reach out to you to provide further assistance. You can also contact me directly at ****************** * ******** ***Review fromLewis
Date: 03/15/2023
1 starLewis
Date: 03/15/2023
I ordered a metering machine and 3 weeks later am still waiting on the product to be shipped.Quadient, Inc.
Date: 03/27/2023
Hi ****** I am sorry to hear of the delay. I will reach out to you directly to provide further assistance and ensure you are taken care of. You can also contact me directly at ****************** * ******** ***Review fromNatalie S
Date: 03/06/2023
1 starNatalie S
Date: 03/06/2023
This company is fraudulent I was mailed a meter attempted to return the meter upon doing so the representative became hostile started sending intimidating emails and voicemails now I'm charged 286.00 upon to receive the return label with fine print they could change payment for cancellation to something diverse than 286.00Quadient, Inc.
Date: 03/09/2023
Hi ******** your feedback is very important to us. We want to ensure all interactions with our Customer Service team resolve your concerns and exceed your expectations. I will reach out to you to provide further assistance. You can also contact me directly at [email protected] – Kimberly AliReview fromFelix Y
Date: 03/02/2023
1 starFelix Y
Date: 03/02/2023
I just tried to contact Quadient about some billing issues and would have to agree that their customer service is terrible. Waited on line for 20 min and customer service agent basically just hung up on me. Tried calling again, waited another 20 min on hold with no connection. So, tried to send ticket on their website instead. I have been mailing my payments in 7-8 days ahead of due date for years but the last two payments have been logged in as "late" and they charged me $39 late fee. First one was waived as customer service agent said it was delayed in transit by USPS. Now a second one was logged and it is pretty clear that the delay in processing the payment is NOT with USPS, but with Quadient...likely a new and aggessive application of the late charge fees! If you cannot rely upon them to honestly and fairly process your payments, your are dealing with dishonest company. Unfortunately, I am in contract like others who have commented here. While there are only a few postage meter companies around and their is no guaranty that another would be any different, I would not recommend this company.Quadient, Inc.
Date: 03/09/2023
Hi ****** I am sorry to hear of your experience. We value your business and want to ensure all interactions with our Customer Service team resolve your concerns and meet or exceed your expectations. I will review your account and reach out to you to provide further assistance. You can also contact me directly at ****************** – Kimberly Ali
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.