Complaints
This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 746 total complaints in the last 3 years.
- 205 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Mother’s Day flowers with a delivery Scheduled (and paid extra for) to be delivered Friday 5/9. Never arrived. Called today and couldn’t understand much of what was said (very heavy accent). Guy just said not to worry he’ll call me back today. Never got a call. Need full refund and I would never buy from them again.
Business Response
Date: 05/13/2025
A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersCustomer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased flowers for my wife for mother's day on 5/7/25 for delivery on 5/9/25 to her place of employment which is a hospital. I recieve an email at 2:30pm stating that there was nobody there and the flowers were not delivered. My first call is at 3:15pm and they ensured the delivery would be there by 4:30. My wife shows up home at 5:30pm flowerless. I called for a second time and they change the delivery address to my home address and ensure delivery by 6pm. Well.. 6:30 comes and no flowers. I called for a third time and endnup speaking to a supervisor and says the delivery will be to my home address either 5/10 or 5/11 depending on the florist. My wife recieves a call at 5:43 the delivery driver is at the hospital delivering the flowers. I tell them I spoke to a supervisor on 5/9 and he said he changed the delivery address to my home. Which sounds like lack of communication between them and the florist. I call again for a 4th time and they stated they will have the flowers delivered ASAP to my home address. Here i am at 6:30pm flowerless, 4 calls with nothing to show. This business needs help and needs to learn how to communicate, I will not longer order ANYTHING thru them and will make sure others know their lack of customer service, communication.Customer Answer
Date: 05/12/2025
The flowers were never delivered as of Sunday 11th, I did recieve an call yesterday at 4:40pm of a possible delivery for today.Business Response
Date: 05/16/2025
A supervisor has contacted the customer, and the issue has been resolved. A full refund has been processed, which typically will be posted in 1-3 business days, depending on your credit card provider. Additionally, the complimentary arrangement is scheduled for delivery today.
Please let us know if there is anything further we can assist with.
Sincerely,
From You FlowersCustomer Answer
Date: 05/23/2025
Yes the issue has finally been resolved. I called about 8 times and it kept getting "we are trying to locate a florist that can deliver". Thank you. I just recieved this email today, otherwise I would have submitted a response back sooner. Thank you again
Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with you flowers on Friday May 9th, money was taken immediately from my bank account. I received an email this morning informing me my floral arrangement had been delivered but I hadn't heard from the receiver so I call my mother and she informed me she never received a floral arrangement. I called You Flowers who offered me no recourse. He couldn't tell me what florist delivered the bouquet, no notes of who accepted it or if a human even accepted it, he offered me a 20 percent discount on another order. I filed a dispute with my bank and im filing a BBB complaint because this is absolutely insane to me that they don't have to offer some sort of info on who they delivered the flowers to. Flowers weren't ever delivered, not to who they were intended for and I know that much.Business Response
Date: 05/13/2025
A supervisor has contacted the customer, leaving voicemails and sending emails. A 50 percent refund has been processed and will typically be posted within 1-3 business days, depending on the credit card provider. Additionally, we offered a redelivery on her discretion. Please let us know if there is anything further we can assist with.
Sincerely,
From You FlowersCustomer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered flowers to be delivered to my 91 yr old mom in a nursing home for Mother’s Day. I ordered 5 days prior in order to assure delivery by Mother’s Day. Delivery was guaranteed may 9th.
Flowers were not delivered. I called and was assured they would be delivered may 10 and would be upgraded for my inconvenience. May 10th arrived and no flowers. I called asking for ETA for delivery. Placed on hold for an hour and never got back to me. I contacted by chat and again received no resolution.
(Chat message attached). No my mother will have no flowers for Mother’s Day bc it is impossible to get another company to deliver by tomorrow. This company is the worst I have ever encountered and shame on me for not reading all the horrific reviews from previous customers.Customer Answer
Date: 05/13/2025
***** ****** ***** ***********************
***** ******* *** *** **** **** **
*** ********** ***********************
******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********I received an apology from “from you flowers LLC”. They said they will refund the total cost of the flowers and are sending a $75 complimentary floral arrangement to my mother in the rehab hospital. I am satisfied with that resolution and just hope they actually follow through as that was the problem in first place.
Thank you for your assistance in this matter.
****** *****
Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So, me, my sister and my brothers all chipped in to buy flowers for our mother. We made the arrangements a whole week prior to Mother's day and the flowers were to deliver the day before so there wouldn't be issues.
My sister ******** ***** ordered the flowers through this company. And we didn't think much there would be issues if we made the arrangements deliver the day prior to Mother's day. Then the day came yesterday and dead flowers were delivered to my mother. So, they made pathetic excuses that they have no control of the delivery or who provides the flowers and only gave us back $13.90. They haven't even tried to just send us new flowers.
Who sends dead flowers in the first place? I am completely infuriated by their practices. They better see this complaint and send my sister the WHOLE REFUND.
I am a new mom who just lost her job this month and I don't have the expendable money for DEAD FLOWERS. I just wanted to give my mother flowers with my siblings.Business Response
Date: 05/13/2025
A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersInitial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered flowers to be delivered, paid extra for expedited delivery. As of 5/10/2025 the company says they were delivered. The recipient informs me after a thorough search, they are not able to locate the flowers. They were a mothers day gift. Upon contacting the company through an online chat, they were unwilling to contact the shipper to discover who signed for the delivery, and refused to reorder the flowers to meet the deadline. They offered a 50% refund for a week late delivery, i explained this was unacceptable. I expect a full refund for product not received according to the contractBusiness Response
Date: 05/13/2025
A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersCustomer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered $300.00 worth of floral arrangements for Mother’s Day what she received was about $30.00 worth of flowers. I called and reps basically said they couldn’t help that the flowers I ordered had been delivered. I never said they weren’t what I was asking was for the correct flowers to be sent out for the money I gave them. I realize at this point it’s a scam company and I would like to file a complain against them as I realize I’m one of more than millions of customers who fall to their scam.Business Response
Date: 05/13/2025
A supervisor has contacted the customer, leaving voicemails and sending emails. A 50 percent refund has been processed and will typically be posted within 1-3 business days, depending on the credit card provider. Additionally, the redelivery was made on the 12th of May. Please let us know if there is anything further we can assist with.
Sincerely,
From You FlowersInitial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order to sent my mom a bouquet of flowers on behalf of her children, grandsons, great grandsons. And her God children. I had received an email stating that it was delivered on Friday. I read it on Saturday. I called the hospital and was told that there was no delivery for my mom. I called the company and I was told that there are glitches and the email might have been sent ahead of time by it would be delivered by 2 pm. I told him it's 1:34 pm so it should be there in half an hour. The agent said, "yes". I called the hospital at 4 pm no flowers.! I did the chat. That agent told me I would receive a call back from the place that "prepared" the bouquet. We got disconnected. Did the chat again and was told the same thing some one will call me and when I asked what number, the agent throughout some numbers I corrected the agent and the response was they will get an email. I wanted to create a lasting smile and remind her of how much we love and appreciate her... 5 am this morning my sister called to inform me that Mommy passed away in her sleep. This company stole that moment from my mom. They stole her opportunity of finding joy, love, and peace, during her time of pain. The flowers would have brought a peaceful smile, but your company destroyed. I chat again and I demanded for a full refund after sharing my experience. I was told it would take 1-3 days for a full refund. The agent apologized and for my lost and for the actions made by the company.Business Response
Date: 05/14/2025
A supervisor has contacted the customer, and the issue has been resolved. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersInitial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed 2 separate floral orders in April 30th 2025. The first order was to a friend i *** ***** for her upcoming birthday. The second order was for my sister in ** for her upcoming birthday. My *** ***** order arrived 6 days in May 1st. The 2nd order NEVER arrived to **. Two phone calls and 2 online chats later and still NO delivery. FromYouFlowers claimed in my chat to have contacted the floral vendore and confirmed the delivery was made on 7May at 4.p.m. EDT. That.never happened.Business Response
Date: 05/15/2025
A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersCustomer Answer
Date: 05/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** **********Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email that flowers were delivered. They were not. I called 3 times to continue to hear the flowers were delivered when they were not. Flowers delivered while I was on the phone to explain situation and flowers were delivered. Lied to in an email and by 3 separate customer agents.Business Response
Date: 05/13/2025
A supervisor has contacted the customer, and left voicemails and sent emails. A 50 percent refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersCustomer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******
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