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Business Profile

Retail Florist

From You Flowers, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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From You Flowers, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 745 total complaints in the last 3 years.
    • 205 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for a flower delivery to be delivered to recipient on 5/8. As of 5/10 it has still not been delivered and the company issued a 30% refund. A full refund should be issued as they did not provide the product that was paid for on the day it was supposed to be delivered. At this point, the flowers are likely dead and should not be delivered. I would like a full refund.

      Business Response

      Date: 05/13/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers

    • Initial Complaint

      Date:05/12/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on May 1st for flowers for Mother’s Day. I chose to have them delivered early and sent to my brother in law’s house. They were supposed to arrive by now. I have spoken with my brother in law and he has not received the flowers. I spoke with customer support for the company and received multiple answers from the same person. First it was they will be delivered today. Not 2 minutes later it was that they had been delivered. And then suddenly they would arriving at a different date due to bad weather in the recipients area. The weather is not bad where they were supposed to be delivered. Bright and sunny. These flowers were expensive and need to be refunded. Will never do business with this company again.

      Business Response

      Date: 05/13/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers

    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company falsely advertised the product and sent a far inferior product that didn’t include the items paid for.

      Business Response

      Date: 05/13/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers

    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 8, 2025, I placed an online order for a flower arrangement as a gift for my mother for Mother’s Day. Unfortunately, on May 9, 2025, the flowers arrived in unacceptable condition: they were wilted, damaged, and the color of the roses was completely different from what I originally selected.

      I contacted your customer service department and spoke with a supervisor named Jed. He assured me that I would receive a full refund for the order. However, I have only received a partial refund of $11.13 out of the $83.42 I paid.

      I respectfully request that you issue the remaining balance of the refund as originally promised. I am not interested in a replacement delivery.

      Business Response

      Date: 05/13/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers 

    • Initial Complaint

      Date:05/12/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 arrangements of flowers on Monday 5/5/25 and they were to be delivered 5/6/25. Two came on 5/7/25 and one was wrong. When I called for the lateness I was told three different times they would be delivered. They were all inaccurate. When I said the one order was wrong I was told each order was subject to substitutions and offered a 20%discount on the one order. The last one never came as of 5/9/25 and I called in again. I was on the phone for over an hour while they haggled prices. First they said I could have another 20% discount for these ones and i didnt even receive them! Then they said 24.99, 19.99 and then 68 when I asked for 50 (the total of the one I ordered and never got) and 25 (half of the one i ordered and got the wrong thing.) ($75 total.) I asked to speak to a supervisor and was never given one. I dont have an order number but i have a bank statement where I paid $150 meaning each arrangement was $50. I want my $75 refunded and I want people to be warned about this business.

      Customer Answer

      Date: 05/13/2025

      They keep emailing me different amounts of refunds they'll give me that don't make up for their mistakes. They're not willing to fix the mistakes and the customer has to suffer. 

      Business Response

      Date: 05/13/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. In addition we have offered a complimentary arrangement which can be used at their discretion. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers

      Customer Answer

      Date: 05/14/2025



      Complaint: ********



      I am rejecting this response because:

      It wasn’t the full refund I requested. I didn’t even receive the flowers and the ones I did get were wrong 

      Sincerely,



      ****** *****

      Business Response

      Date: 05/16/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. In addition we have offered a complimentary arrangement which can be used at their discretion. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers

      Customer Answer

      Date: 05/19/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Flower for Mothers day and they arrived dead along with rotten and melted strawberries. I was told they will refund 30% and was sent $15.22 which is roughly an 8% refund from the total $128.09. Completely unacceptable and seems like this is a scam.

      Business Response

      Date: 05/12/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers

    • Initial Complaint

      Date:05/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 11, 2024 I received an email from this company saying that if I place a floral order through the provided link I would receive free delivery for life. I placed an order that very day. Since then I have placed two more orders with the company and each time was charged for delivery. My attempts to contact the company to remedy this situation were ignored. I am seeking a refund of my original order cost ($58.61) given that the company has failed to provide the service that they promised.

      Business Response

      Date: 05/05/2025

      A supervisor has contacted the customer, and the issue has been resolved. We explained to customer that we unable to process any monetary compensation as our system only enables refund for orders that are placed not exceeding 6 months. We provide our promotional code for free shipping to customer. Please let us know if there is anything further we can assist with.


      Sincerely, From You Flowers


    • Initial Complaint

      Date:05/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have place order on Tuesday ,April 29 2025 for delivery flowers to Funeral Home on May 1st, 2025. When i contact family of reception they said flowers never been deliver. Fromyouflower company no one contact me about not deliver flowers. I'm very disappoint with this company, this is not a first time my order not deliver and no one contacting about the any issue. When I'm not contact family of reception i will not have any idea flowers not deliver, they will just take my money and never deliver the product

      Business Response

      Date: 05/05/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers

    • Initial Complaint

      Date:05/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not sent within the time frame promised

      Business Response

      Date: 05/02/2025

      A supervisor has contacted the customer, and the issue has been resolved. A 50 percent refund has been processed; typically, it will be posted in 1-3 business days, depending on the credit card provider. We offer a redelivery which can be used at their discretion. Please let us know if there is anything further we can assist with.


      Sincerely,
      From You Flowers

    • Initial Complaint

      Date:04/30/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 4/23. Flowers were supposed to be delivered 4/29 did not receive them. Only after I called company I received a confirmation email showing they had been delivered to the recipient. I live with the recipient and no flowers were delivered to this address. The only resolution offered was 5 dollars back.

      Business Response

      Date: 05/02/2025

      A supervisor has contacted the customer, leaving voicemails and sending emails. Delivery confirmation indicated that the flowers were delivered on the intended date. Please let us know if there is anything further we can assist with.


      Sincerely,
      From You Flowers

    From You Flowers, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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