Complaints

This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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From You Flowers, LLC has 8 locations, listed below.

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• 

  From You Flowers, LLC

  143 Mill Rock Rd E Old Saybrook, CT 06475-4217

  
• 

  FROMYOUFLOWERS.COM

  720 Locust Ln Louisville, KY 40217-2997

• 

  From You Flowers, LLC

  455 Boston Post Rd Ste 205 Old Saybrook, CT 06475

  
• 

  From You Flowers, LLC

  455 Boston Post Rd STE 6 Old Saybrook, CT 06475-1554

  
• 

  From You Flowers, LLC

  284 S Main St Salt Lake City, UT 84102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec I placed my xmas orders using the ** partner site to fromyouflowers.com to earn flight miles with ******** ********* ************************************
  I placed over 10 orders with this site & have yet to receive the mileage to my ** acct. When I contacted ** they told me that fromyouflowers has not approved the miles. I ordered SPECIFICALLY with thiscompany to get these miles, so why aren’t they approving these mileage points? I have all the receipts and screen shots per order.
  
  The order #s are the following:
  FromYouFlowers.com orders # *********, # *********, # *********, # *********, # *********, # *********, # *********, # *********, # ********* and # *********
  FromYouFlowers.com orders # ********* and # 423382569
  FromYouFlowers.com order # *********, #*********
  
  ** told me that this company advised them that I had some of these orders changed or refunded… which I did not. This is an outright lie on this companies behalf. I only got a refund for 1 of these orders. I’m OWED around 800-1000 miles PER ORDER. Please contact ** to have my miles added to my ** miles acct: *******

  

  Business Response

  Date: 02/07/2023

  A supervisor has reached out to the customer and discussed the ******** ******* mileage rewards. The mileage points program and directly through ******** ******** which has their own terms and conditions regarding the eligibility of the order that is placed through the site. We have provided and email advising on this as well as all the invoices for their order to be provided to ******** ********* If there is anything further we can assist with please let us know.

   

  Sincerely, 

  From You Flowers

  
  

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a basket to be delivered to a family member after a loss of a loved one. After being told it was delivered when it wasn't, I called. I was told they'd re-deliver it within a day or two. It was never delivered. My card was charged. They told me they cannot refund my card and they'd give me a gift certificate. Not wanting to use them again as it was such a messy situation I asked for a check to be mailed. Twice now I have been told it's in the mail and to wait 10 days. There is no check, there is no answer. I am owed $92.41. I have email exchanges should they be needed. This company is extremely unprofessional and had I never questioned it not being delivered, they wouldn't have told me, as they said it was in fact delivered.

  

  Business Response

  Date: 02/08/2023

  A supervisor has contacted the customer, left voicemails and sent emails. The customer was advised that her refund had been declined by her credit card company. We did send a refund check to the customer through the regular mail on 1/13/23, but she has not received that yet. We advised her when the new refund check is cut it will be sent to her via *** and we will email her the tracking number. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 02/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  All day long these people call my phone saying the same things. Mind you, I'm at work. I cannot answer and it's quite annoying to have my phone ringing constantly. They call and if I don't pick up they keep calling from different numbers eventually leaving a message. At least three times a day this happens. Then, they email and say we're so glad you have a tracking number, please allow ten days for payment. Enough is enough. They're angered I've contacted you but still don't show any signs of sending a check. I work in business, specifically accounts payable. If someone is owed and you promise a UPS, you do it that day. There is no wait time, there is no need for multiple calls and emails saying wait 10 days. 

  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 02/08/2023

  We have emailed the customer advising that the new check payment has been processed today January 8,2023. We have had the check shipped via *** Ground tracking number ******************. Please let us know if there is anything further we can assist with. Sincerely, From You Flowers

  Customer Answer

  Date: 02/10/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received my payment. Thank you SO much for your help with this! 
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two red sprays for my mother in laws funeral. Online had a picture I ordered from and I input the date and time and choice of flowers I wanted. I paid the price and even paid expedited price so the flowers would be there before the family went to view the body the day prior to the funeral. The flowers were not expedited and when called to check the status, we were asked can they bring them to our house the next day instead of the Mortuary. We said no they should be delivered that day. They eventually delivered that day. When we arrived to the funeral the next day, whatca surprise to see the Charlie brown Christmas tree of sprays. The two sprays had about a fourth of the flowers they should have. I complained to the company and asked that they make it right but all they were willing to do was 25% refund. I contacted them again and requested they do a little better for the disappointment and embarrassment I endured for the little frail flowers. I have yet to hear anything back so I'm contacting bbb as I told them I would if they didn't make it right. I have attached the picture of what I ordered and what I received. You be the judge.

  

  Business Response

  Date: 02/08/2023

  A supervisor has contacted the customer. We did explain the arrangements were filled to value, flower wise, but the florist did not use a lot of greens and they were spread out. We did refund the expedited fee and 50% off of the product cost of both arrangements. The customer knows this can take up to 3 business days to show on their original method of payment. They thanked us and are all set. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 02/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested a delivery to a friend for a birthday today, Feb 2. The company said it was delivered but it was not. Tried calling and they could not confirm any details about what happened to the flower. Requested a redelivery but unsure it will arrive. Will be thouroughly investigating and reporting this business online.

  

  Business Response

  Date: 02/03/2023

  A supervisor has contacted the customer and sent emails as well as voicemails. The customer has been fully refunded and knows it can take up to 3 business days to show on their original method of payment. Additionally we have sent her order to a new florist for delivery today. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:02/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like so many complaints I've seen but wish I saw sooner....
  So I ordered.flowers.for my best friends wake and funeral days before. Well his brother called me to notify me that no flowers arrived. I called the 800 number and got a customer service representative, who proceeded to tell ke that the order was canceled due to short staff. Wtf? Seriously? No phone call or anything from them. Disgusted, disappointed and just so much disbelief.

  

  Business Response

  Date: 02/03/2023

  A supervisor has contacted the customer. **** has been fully refunded and was told the refund can take up to 3 business days to show on their original method of payment. We have also place a complimentary florist designed arrangement valued at $75 to be delivered to her home on Tuesday 2/7/23. The customer know this will be arriving  by ***. Please let us know if there is anything further we can do to assist. Sincerely, From You Flowers.

• Initial Complaint

  Date:02/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26 I placed two orders with From You Flowers for bouquets to be delivered on January 31. They were supposed to be delivered on the anniversary of a loved one's death.
  I paid a total of $100.98. The flowers were never delivered.
  I have contacted the company to complain. I asked them to cancel the orders and refund my money.
  This is the second time I've placed an order with this company and had them not deliver the flowers. I've seen reviews from others reporting the same. I feel that their company is dishonest and should be shut down.
  
  Order numbers: ********* and *********

  

  Business Response

  Date: 02/02/2023

  A supervisor has reached out to the customer and left voicemails, as well as sending emails. The customer was fully refunded and was notified it can take up to 3 business days to appear on their original method of payment. The customer did respond, thanking us for the responses and getting the orders delivered. They were happy, although they were delivered late. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 02/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:02/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for Gladiolus flowers for my sister on 1/27 and paid expedited shipping which guaranteed delivery within 4 hours. First, the flowers I had chosen were changed. Then, they were never delivered that day even though I paid extra for that. I called customer service and they refunded the expedited fee and assured they would be delivered no later than the next day. Not until 2 days later do I receive an email saying they were delivered the previous day. My sister said she didn’t receive anything- she even checked in the package room and asked property management if they have seen it. When I called customer service, all they told me was that it was “handed directly to the recipient” which obviously isn’t the case. When I asked them if they had asked the recipient for confirmation of her name, they hung up on me. I called back and spoke with someone else who told me they had to investigate it and would get back to me in 24-48 hours but did not ask for a call back number. I would like a full refund for these flowers that were never delivered, and it seems I will not be able to ask the company themselves.

  

  Business Response

  Date: 02/01/2023

  A supervisor has contacted the customer and apologized for non delivery of her order. We processed a full refund for this customer and let her know that this can take up to 3 business days to show in her account. The customer is fine and thanked us. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:02/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from the company to have flowers delivered for a birthday. I paid an extra fee to have the flowers and chocolate delivered on a specific day. The day came and went, with no notice, and the items where not delivered.
  
  When I contacted the company the day they were supposed to be delivered. I was informed that they would fully refund, but that they would still deliver the order next day.
  
  The January 31 came. The order again was not delivered. The company gave me the same run around I received on the first day (January 30).

  

  Business Response

  Date: 02/02/2023

  A supervisor has reached out to the customer. We have left voicemails and sent emails. The customer has been fully refunded and was notified that it can take up to 3 business days to show on her original method of payment. We placed an $85 complimentary order for the customer and confirmed delivery yesterday, 2/1/23, with the florist, at 5:03 pm to the front door. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 02/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  After the first attempt to "rectify" the situation, the business promised that the item would still be redelivered the next day (1/31/2023). I had to call again and the business indicated it would not be delivered (again) as promised. They then indicated it would be delivered 2/1. While it was delivered yesterday, the business attempted to claim that the item was delivered, when in fact it was not. Reporting at approximately 4pm that the item was "delivered", when in fact it was not delivered until approx. 5pm.

   

  By large, this company should in no way be allowed to exchange currency with consumers in the exchange for services and goods. They lack follow through and trust to the consumer.

  
  
  Sincerely,
  
  
  
  ******* ***********

  

  Business Response

  Date: 02/02/2023

  A supervisor has reached out to the customer, left a voicemail, and sent an email. We did explain to the customer that the time we gave of 4:15 pm was based on the time that the florist put in the delivery confirmation they had been sent to us. We did correct the time of delivery to  5:03 pm, as was noted in our original response, after we were able to speak to the florist this morning. We have noted the customers account with another $75 complimentary florist designed arrangement for her future use, for the confusion and inconvenience this has caused. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased flowers from "For you flowers" on 1.31.23 for a birthday. I paid for the premium bouquet and same day delivery. The flowers that arrived were no where near what was advertised. it was a small bouquet, so small it looked awkward in the vase. The flowers were browning and in terrible shape, that bouquet looked to be $10 max, not $60. I placed a complaint to let them know that I did not receive the product that I paid for and they were only willing to refund 30% which would have been $21.30 but then received an email that they were only refunding $15.67, so they even lied about the amount that was being refunded. This company is running a huge scam and preying on people who are just trying to do something for their loved ones.

  

  Business Response

  Date: 02/02/2023

  A supervisor has reached out to the customer, left voicemails and sent emails. The customer was refunded in full and was told it can take up to 3 business days to show on their original method of payment. We also sent a $75 complimentary order out and confirmed it was delivered on 2/1/23 at 11:21 am. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order for a deluxe arrangement last Friday with extra cost weekend delivery to a family member who’s presently hospitalized. They received a completely different item of poor quality. Nothing like From You Flowers advertised description. This is unacceptable. I attempted to contact the local florist shop directly however my calls are routed to a foreign answering service in another country?

  

  Business Response

  Date: 02/01/2023

  A supervisor has contacted the customer and has apologized for the discrepancies with her order. We have fully refunded the customer, who was told it can take up to 3 business days to show in their account. The customer is appreciative of the refund and is all set. Please let us know if we can assist further. Sincerely, From You Flowers.