Complaints

This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  From You Flowers, LLC

  143 Mill Rock Rd E Old Saybrook, CT 06475-4217

  
• 

  From You Flowers, LLC

  455 Boston Post Rd Ste 205 Old Saybrook, CT 06475

  
• 

  From You Flowers, LLC

  455 Boston Post Rd STE 6 Old Saybrook, CT 06475-1554

  
• 

  FROMYOUFLOWERS.COM

  720 Locust Ln Louisville, KY 40217-2997

• 

  From You Flowers, LLC

  455 Boston Post Rd. Suite 6 Po Box 805 Old Saybrook, CT 06475

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers from ((fromyouflowers.com) for the death of my aunt **** *******
  I told them they had to deliver the flowers by 4 pm on 1/20/2023. My sister went to the viewing and the flowers were not there. She left the viewing when it was closing. I called them and asked what happened to the flowers. First time they messed up. So they said they will make sure it get there before 9 am Saturday 1/21/23. The burial is today 1/21/2023 at 9:10 am. I told them to send them before. They said they would make sure it got there. The flowers are not still at the funeral home and the body is leaving. I asked for a refund they said they would give me store credit. I am so angry on top of the emotions of the death of my aunt. These people messed up 2x and with a delicate situation as a death. How is that possible? Order was placed Jan 16 2023
  The order number was ********* under ****** ******** Was suppose to be delivered to
  ****** ******* **** ** *** **** *** ****** ***** * ** ***** 
  phone *** *** **** 
  It was the Open Heart Standing Spray
  Total was 152.40 and I used my visa
  I want a full refund and apology. This acceptable behavior. They did it not 1x but 2x.
  Please but this company on your bad list. Also make sure their reviews are bad because they messed up 2x not once within 2days.

  

  Business Response

  Date: 01/24/2023

  A supervisor has contacted the customer. She was given a full refund which can take up to 3 business days to show on their account. The were also offered a $75 complimentary arrangement that was declined at this time. She thanked us for both. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers from them 12/30/2022 thinking it was a different florist. Nonetheless, I paid extra to have flowers delivered same day which has never been an issue with the local florist I thought I was using. Unfortunately this order was delayed by several days. When I realized the flowers would not arrive same day (and were actually not going to get to her for another three days) I called to cancel leading to a 30 minute argument with a rep who tried to talk me into allowing the delivery to go thru. The flowers were for a friend who's daughter passed away several months ago and she was struggling as it was the daughters birthday that day, hence the reason for my request for same day delivery and my desired to cancel when I realized they could not honor this request. But the rep did not want to cancel the order and refund me. I insisted and was told it would be canceled and I would get a full refund. The flowers were never delivered and I am still waiting on a refund which I've now had to contact my bank to fight for despite receiving a confirmation email from them of the cancellation and full refund.

  

  Business Response

  Date: 01/20/2023

  A supervisor has contacted the customer and has been resolved. We had called the customer and confirmed that both refunds were processed. The first refund was processed on December 22, 2022, at 7:44 pm for $3.21, the second refund was processed on December 30, 2022, for $63.25 at 10:16 pm. We did advise the customer to contact their bank with the processor authorization codes. If there is anything further we can assist you with, please contact us back. Sincerely, From You Flowers

• Initial Complaint

  Date:01/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this flower company to deliver same day service for a death in the family. They NEVER DELIVERED the flowers and took my money.

  

  Business Response

  Date: 01/20/2023

  THE SUPERVISOR CONTACTED THE CUSTOMER AS SHE WAS REFUNDED ALREADY. WE ALSO GAVE HER A $75  COMPLIMENTARY ORDER TO USE AT HER DISCRETION. PLEASE LET US KNOW IF WE CAN ASSIST FURTHER. SINCERELY,  FROM YOU FLOWERS.

• Initial Complaint

  Date:01/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flowers 1/17/23 to be delivered 1/19/23 before 12:00pm pst. Paid an extra fee for a total of $80.
  Flowers were never delivered despite multiple calls to supervisors. They kept going around the issue.

  

  Business Response

  Date: 01/23/2023

  A supervisor contacted the customer and resolved the issue. We have issued a full refund that will process back to their account in 1-3 business days. As an extended apology, we have provided a $75.00 complimentary arrangement which was delivered on January 20, 2023. Please let us know if there is anything further we can assist with. 
  
  Sincerely,  
  
  From You Flowers 

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid almost $100 for an arrangement for my sons birthday. They told me it was delivered. My son never received it. Horrible complaint Dept horrible customer service. Ruined a wonderful surprise that was never delivered.

  

  Business Response

  Date: 01/18/2023

  A supervisor has contacted the customer. She was fully refunded which can take up to 3 business days to appear on her account. We also provided the customer a complimentary order which was delivered on 1/16/23, which the customer confirmed. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/13/23 I purchase the "You're In My Heart" premium arrangement. I ordered before 3pm, as listed on their website for a same day delivery. My order was not delivered and I was not contacted. I reached out to them after 6pm asking about my delivery. I was told that it would be delivered the next day by noon. The flowers were delivered around 3pm. The person that I sent the flowers to sent a picture of the delivery and thanked me. I was so embarrassed, because the flowers looked to be of low quality. The arrangement that I chose and paid almost 100 dollars for - were not the same as in the picture, not even close. It literally looks like I purchased them from ***** **** for 19.99 and placed them in a vase. The practices of this business is deceptive. Pulling a bait and switch is not acceptable. When I emailed to complain, they wanted to send a 10 dollar gift certificate to use with them in the future. No thank you Sir/Mam - I have NO intention of ever doing business with them again. I work hard for my money. When I am willing to pay almost 100 dollars for Get Well Flowers - do not sent me a bouquet that does not match the photo listed. If that is your PREMIUM bouquet, I would hate to see what regular looks like.

  

  Business Response

  Date: 01/18/2023

  A supervisor has contacted the customer. She was refunded in full as she requested. This can take up to 3 business days to show on her account. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 01/24/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********* was $50+ and never received. I got an email at 1:52pm saying the flowers were delivered when they weren't. I emailed customer service and they did an "investigation" and sent new flowers that were supposedly delivered to my mother's work address at 6:15pm. The website says deliveries to businesses will be delivered by 5pm local time. I called this morning and was offered a lousy 20% discount which is unacceptable, and another "investigation". Next time I am going to use insta cart and have flowers delivered from the grocery store. It would be a lot cheaper and delivered within a couple of hours, and I wouldn't have to deal with customer service. The customer service associates were professional but it's difficult when there is a language barrier. I asked the first associate if I could email her the address because I was concerned about the language barrier. She told me I could call back in and speak to someone else! I called back the next day since the flowers weren't delivered and the call could have been half as long if there wasn't a language barrier. I don't have time to call and ask them to repeat everything 2 times.
  
  I also ordered flowers last week which didn't look anything like the flowers I ordered. I was annoyed but didn't feel like it was worth contacting customer service about. Now that I have had this experience, I don't think asking for a refund of my most recent order and a delivery of the flowers unrealistic. This company needs to make things right and stop charging am astronomical amount of money for poor service.

  

  Business Response

  Date: 01/15/2023

  A supervisor has reached out to the customer and this has been resolved. At this time a full refund was processed back to their account. This refund will post in 1-3 business days based on their credit card provider. In addition we had sent the arrangement out as an extended apology from our company and has been confirmed as delivered. If there is anything further we can assist with please feel free to contact us. Sincerely, From You Flowers. 

  Customer Answer

  Date: 01/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:01/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 31, 2022 I ordered the floral arrangement Sweet Devotion to be delivered SAME DAY. The cost of the arrangement was $74.99 + $14.99(service/handling)+ $2.99(same day service fee)+ tax($5.46). Today is January 5, 2023, SIX DAYS LATER, and the arrangement has yet to be delivered. I contacted For You Flowers via email every day and have been promised a delivery EVERY DAY from Jan 1 until this evening.
  
  On January 3, I received an email reply to my order inquiry stating the recipient was not available(since when is a delivery not delivered because the recipient isn’t available?).
  
  On January 4, I advised them to leave the arrangement with the front desk of the building. I really wanted this arrangement to be delivered, but the sentiment high is blown. At this point, will the flowers even be fresh? I’m not even sure any arrangement was ever made or delivered because I never received a call stating there was an issue delivering (as places I’ve ordered from before have done). This has been highly disappointing.
  
  Order #*********

  

  Business Response

  Date: 01/06/2023

  A supervisor has contacted the customer. The customer was fully refunded, which can take up to 3 business days to show on her account. She was also offered a $75 complimentary arrangement for a future date. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flower arrangement for my friend whose dad passed away at Christmas. I received an email yesterday that it was delivered. We went all over the funeral home thinking someone took it. Today I got an email that it was never delivered. HOW HORRIBLE.

  

  Business Response

  Date: 01/05/2023

  A supervisor has contacted customer and resolved this. The customer was fully refunded which can take up to 3 business days to show on her account. We did verify the recipient received the flowers but not on the correct date or at the funeral home. The customer was given a $75 complimentary arrangement to use, and is set up for delivery tomorrow.  Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 01/13/2023

  Hello,

   

  My name is ***** *****. I am the person who filed the original complaint. I see from my latest correspondence from you I failed to respond to the most recent request. I am in great error for neglecting this, somehow I missed it or responded in error. I would like to change this issue to resolved and satisfied. It was a horrible experience, but I do feel the flower company did the best it possibly could to make things right. My grieving friend was very thankful for the extra flowers they sent to her.

   

  I apologize for any and all inconveniences I have caused by this failure on my part. I hope it is not too late to change the status of the complaint to show resolved.

   

  Thank you for all of your wonderful help and kind consideration. I do not know what I would do without you.

   

  Kind Regards,

   

  ***** *****

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 11th, 2022, I ordered an ****** to be delivered on Dec 13th for my daughter's birthday. The charge for 79 dollars went through immediately after I ordered. The ****** never was delivered . The status by email was "preparing to deliver" for days and days. They kept putting off the delivery information saying it was on it's way several times but it was never delivered. I contacted customer service multiple times. They NEVER delivered the ****** AND they never reimbursed me for the charges after contacting them multiple times. Zero excuse for taking my money and delivering nothing in return
  Order number *********
  Dec 11th 2022

  

  Business Response

  Date: 01/05/2023

  A supervisor has reached out to the customer, left voicemails and sent emails. The customer was fully refunded for this order which can take up to 3 business days to appear on her account. We also sent out a complimentary order of the same item for the customer. This was delivered 1/4/2023. The customer has been notified of the delivery. Please let us know if we can assist further. Sincerely, From You Flowers.