Complaints

This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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From You Flowers, LLC has 8 locations, listed below.

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  From You Flowers, LLC

  143 Mill Rock Rd E Old Saybrook, CT 06475-4217

  
• 

  From You Flowers, LLC

  284 S Main St Salt Lake City, UT 84102

• 

  From You Flowers, LLC

  455 Boston Post Rd Ste 205 Old Saybrook, CT 06475

  
• 

  From You Flowers, LLC

  455 Boston Post Rd STE 6 Old Saybrook, CT 06475-1554

  
• 

  FROMYOUFLOWERS.COM

  720 Locust Ln Louisville, KY 40217-2997

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a large bouquet of flowers, a birthday card, and a birthday balloon to be delivered on Saturday dec.17 for my mother's birthday. I placed the order on Friday dec.16. At 9pm on dec.17 the flowers had not been delivered and I called customer service. I was given a 20% refund of 11$ and was assured the flowers would be delivered on dec.18. Today is dec.19 and nothing had been delivered. My mom's bday was 2 days and I no longer want the flowers as I have no faith that this company will ever deliver anything. I would like a full refund. My order number is *********.

  

  Business Response

  Date: 12/21/2022

  A supervisor has contacted the customer. She was fully refunded which can take up to 3 business days to show on her account. The customer was also given a $75 complimentary order to use at her discretion. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers from You Flowers on December 15th. I paid extra to get a larger bouquet. The flowers delivered were awful, and there were only 5 roses. I contacted the company on 3 consecutive days by calling ###-###-#### and shared my dissatisfaction. They assured me each time that they would have a different florist fulfill another order, and they would be delivered the next day. No replacement flowers have been delivered. I want my money back, but it is difficult to communicate with the customer service rep and I'm frustrated. I will never use this company again and I caution anyone considering them to move on. Any assistance from the BBB is appreciated. MY ORDER #***-***-**** Thank you.

  

  Business Response

  Date: 12/20/2022

  A supervisor has contacted the customer. She was refunded in full which can take up to 3 business days to show on their account. A $75 complimentary order was delivered to the recipient 12/19/2022. The customer thanked us for taking care of this for her. Please let us know if we can be of further assistance. Sincerely, From You Flowers.

  Customer Answer

  Date: 12/20/2022

  ***** ***** ****** ***********************
  ***** ******** ******** *** **** ***** **
  *** ********** ***********************
  ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
  
  

   

  My complaint #******** has been resolved.  After 3 phone calls and unfulfilled promises of a new delivery of flowers to my sister who recently had surgery, a person with Hay Flowers (*******) issued a refund and had a new florist prepare and deliver (via ****) a very nice bouquet of flowers to my sister.  She also had me refunded in full.  I am very satisfied with the way this was handled, but am still weary of ordering from this company again because the customer service rep I spoke to failed to follow through with 3 different promises of having this situation corrected, until ******* took the reins and went above and beyond to make it right.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a floral arrangement to be delivered same day 12./15/22. On 12/16/22 I got an email stating it was going out a day late. At 7pm 12/16/22 this arrangement failed to appear at my delivery address. I spoke with this company to only be told the flowers are to be delivered 12/17/22! A full 2 days late. No calls no apology no email. I want a full refund and I’d like to speak to this company. It’s a scam.

  

  Business Response

  Date: 12/21/2022

  A supervisor has contacted the customer and resolved this with a full refund. The customer also received the explanation of limited shops in the area that we contract with. Customer is fine and and thanked us for the call. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my wife flowers on 12/13/22. I paid $66.31 for dead flowers. When they arrived, the flowers didn't look anything like the picture. The roses were dead and had holes in the petals. The rest of the flowers were wilting along with several roses in the bouquet. The vase was also dirty. It had some sticky substance all over it. I contacted someone from this company and was offered a 20% refund which is unacceptable. I was then offered a 30% refund which isn't any better. I did not pay $66.31 to receive dead flowers! Not to mention, I ordered from this company several months ago and majority of the flowers were also dead. I figured it was a one time incident so I let it slide but TWO TIMES?! That's unacceptable!!!! The order number is *********

  

  Business Response

  Date: 12/19/2022

  A supervisor has reached out to the customer several times. We have left voicemails and sent emails. The customer had been fully refunded previously which can take up to 3 business days to appear on their account, depending on the credit card processor. We have also offered the customer a $75 complimentary arrangement to use at his discretion. Please let us know if we can assist further. Sincerely, From You Flowers.

  

  Business Response

  Date: 12/19/2022

  A supervisor has reached out to the customer several times. We have left voicemails and sent emails. The customer had been fully refunded previously which can take up to 3 business days to appear on their account, depending on the credit card processor. We have also offered the customer a $75 complimentary arrangement to use at his discretion. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a deluxe flower bouquet and received a much smaller bouquets. I paid $59.10 for the purchase. A regular bouquet cost $22.80. I called the company and spoke to a representative with a significant language barrier. She offered me 30% refund which was $11.29 after 45 minutes this refund and a 20% gift card was offered. I explained to her that I did not want the gift card because I would not be doing business with them in the future. I would like a 50% refund off my total purchase price since the bouquet received was less than a regular size bouquet.

  

  Business Response

  Date: 12/14/2022

  A supervisor has contacted the customer. They have been fully refunded which can take up to 3 business days to appear on their account, depending on the credit card processor. Please let us know if we can be of further assistance. Sincerely, From You Flowers.

  

  Business Response

  Date: 12/14/2022

  A supervisor has contacted the customer. They have been fully refunded which can take up to 3 business days to appear on their account, depending on the credit card processor. Please let us know if we can be of further assistance. Sincerely, From You Flowers.

  Customer Answer

  Date: 12/14/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ******

  Customer Answer

  Date: 12/14/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:12/13/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $88 dollars on a same day delivery of a fruit basket to a family who just lost their loved one. From you Flowers said it was delivered to the funeral home but it was per a conversation with the family. They said they would then deliver to the home and the family said it wasn’t. From you argued with me saying it was and we called the grieving family and they said it was not and that they were home the time it was allegedly delivered on the front porch. We gave them one more chance and today they said it was delivered but when I asked for confirmation they said they could deliver it tomorrow. I asked for a full refund and all they said was you will get one but could not give me a confirmation number. They said an email will be sent but I did not get it. The order number was *********
  Thank you for your assistance! This is so embarrassing to have to call a family to confirm we sent them something especially when they just lost a loved one.

  

  Business Response

  Date: 12/13/2022

  A supervisor has contacted the customer. She was fully refunded and an email was sent. The refund can take up to 3 business days to appear on the original method of payment. The customer was also offered a complimentary arrangement for the future, which she declined. She was offered further help and she said she is good. Please let us know if we can assist further. Sincerely From You Flowers.

  Customer Answer

  Date: 12/15/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister sent me a Christmas arrangement on December 8th (after my surgery on the 7th) and she selected an arrangement that was that was $50. So here is the problem after her contacting your company many times the $15 arrangement was delivered to me from a grocery store florist that is 30 miles away. I was disappointed that I didn't get it until today and the arrangement was not what she ordered. I as a consumer I would never use your service and will let me family and friends to NEVER use it either. Totally disappointed and disgusted. I will attached what I received and what she ordered.

  

  Business Response

  Date: 12/15/2022

  A supervisor has reached out to the reviewer. We did explain that the picture she sent of what was received was the correct item and size ordered by the customer. We also explained that any refunds or compensation that may occur will be taken up with the customer. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:12/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've ordered from this company twice. Last Christmas and this Christmas I ordered arrangements for an invalid relative and paid extra for delivery on a specific day, when her sister would visit from out of state. Both years this company failed to provide delivery on the day scheduled. This year they informed me, on the day delivery was scheduled, again, that they can't deliver for THREE days later. Her sister will be gone. Same exact thing they did last year. They gave a little 10% refund for the "inconvenience". The refund is no good if my aunt and her sister can't share the arrangement together. And 10% doesn't begin to matter after the time I spent on their site making the decision on arrangement and filling out the information.This is a terrible company and the only reason I ordered from them again was because they gave me a credit last year after I complained about this same problem! However, when the website used my credit, they took away the free delivery fee which was being promoted on their website! I've never had this problem using FTD or Teleflora. I will never order from them again. No customer service in consideration for me was provided. They could not pay me to do business with them again.

  

  Business Response

  Date: 12/14/2022

  A supervisor has reached out to customer several times. We have left voicemails and sent emails. The customer received a full refund and a $75 complimentary order, The refund can take up to 3 business days to show on their account. The complimentary order was delivered to the receptionist, ****, on 12/13/2022 at 7 pm. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:12/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back story: My wife’s 90 year old grandmother suddenly became very ill and there’s concern it is the end times for her so my wife flew to be with her family out of state. Current story: I made a flower purchase at 2:35pm PST. I made the order from MST and I have proof of that time. According to the companies website they guarantee same day delivery as long as the purchase is made prior to 3:00pm in the delivery time zone, which it was. I received no communication from the company except a receipt. The following day I was informed I would be refunded $2.99 but was not informed on a new delivery date. It is not Sunday December 11th and I have received zero communication from them about an updated delivery date so I contacted the company from a phone number on their website. The person I spoke to refused to speak to me unless I provided verification answers. I provided enough information I felt comfortable with but the representative refused to provide me details about the delivery. When I asked to speak with a supervisor the representative informed me she was the supervisor. I told her I wanted to speak to her boss and I was placed on hold for over 5 minutes. After the hold the same representative was on the line asking me verification questions. She told me I couldn’t have a refund or information until I provided sensitive information. I told her I would answer other questions and she refused. This company is committing fraud and illegal business practices by not providing customers information about an order. They stole my money and refused to give it back to me.

  

  Business Response

  Date: 12/14/2022

  A supervisor has reached out to the customer several times, left voicemails and sent emails. The customer was full refunded which can take up to 3 business days to appear on their account, depending on the credit card processor. We did confirm delivery with our florist, the complimentary arrangement that was provided to the customer, was delivered yesterday, 12/13/2022. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 12/14/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the supervisor did not leave any voice messages. I will take them to court with my phone records to prove I never recovered a message. The emails, those are garbage because the supervisor did not make any attempt to delivery the flowers in a timely manner. I asked the supervisor multiple times which I can provide proof of to send the flowers on the 12th and the response generated said the 13th. The supervisor never answered any of my questions posed in the emails either. I do not accept this resolution from the company and I told them I’m email the 13th was unacceptable. I emailed them at 9am and asked for the 12th and I didn’t get a response until 4pm that evening. Not satisfactory resolution to this case. They continue to ignore my requests and have now lied to the BBB about their “attempts” to contact me. 
  
  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 12/15/2022

  A supervisor has reached out to the customer on multiple occasions. We were directed to his voicemail, and messages were left. We have also emailed the customer. He was fully refunded on 12/12/2002, which can take up to 3 business days to appear on his account, depending on the credit card processor. He was also given a $75.00 complimentary arrangement that we did confirm was delivered on 12/13/2002. We did let him know we were unable to locate a local florist in our network to deliver this on Monday for him. We also let him know that if it was past the florists cut off time or they had already gone that way that day, we send the item for the next day. We did this and confirmed it delivered. Please let us know if we can assist further.  Sincerely, From You Flowers.

  Customer Answer

  Date: 12/15/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They seem to forget that this complaint is more about them refusing to provide information about my order and the treatment I received. I will never consider this matter closed because other consumers need to know the risk they’re taking doing business with this company. 
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:12/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/27/22 I ordered a bouquet to be delivered on 12/2/22 for my grandmother’s 92nd birthday that’s today, 12/3/22. She still hasn’t received it. I was charged $51.92 and my order number is *********. I can’t get a hold of anyone from the company to resolve this issue.

  

  Business Response

  Date: 12/05/2022

  A supervisor has contacted the customer. The customer was refunded in full, which can take up to 3 business days to show on their account, depending on the credit card processor. The customer was also offered a $75 complimentary florist designed arrangement for their future use.  Please let us know if we can assist further. Sincerely, From You Flowers.