Complaints

This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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From You Flowers, LLC has 8 locations, listed below.

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  From You Flowers, LLC

  143 Mill Rock Rd E Old Saybrook, CT 06475-4217

  
• 

  From You Flowers, LLC

  284 S Main St Salt Lake City, UT 84102

• 

  From You Flowers, LLC

  455 Boston Post Rd Ste 205 Old Saybrook, CT 06475

  
• 

  From You Flowers, LLC

  455 Boston Post Rd STE 6 Old Saybrook, CT 06475-1554

  
• 

  FROMYOUFLOWERS.COM

  720 Locust Ln Louisville, KY 40217-2997

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order two weeks ago for flowers to be delivered yesterday, 11/30/22. The order total was $48.65. My order was never delivered, and I have yet to receive any sort of delivery confirmation. I have talked to multiple customer service agents who have given me the same response, "We want to assure you that your order has been sent for delivery"... but it still has yet to be delivered. I have also requested that I receive a full refund in the case that my order has not been delivered, and this has yet to be confirmed in writing for me, all they can say is "We will be happy to work with you on whatever resolution you prefer." This has been an extreme inconvenience to both me and the recipient, and overall an extremely outrageous and disappointing experience. As of now, I would never recommend anyone use this floral delivery service for any special occasion.

  

  Business Response

  Date: 12/01/2022

  A supervisor has responded to the customer's email to us and this has been resolved. At this time we have issued a full refund to their account. We have also extended apology a complimentary arrangement was offered and the customer has accepted. Please let us know if there is anything further we can assist with. 

  Sincerely, 

  From You Flowers

  Customer Answer

  Date: 12/01/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ****** *******

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sameday funeral spray of flowers on 11/25/2022 to be delivered to my aunts funeral today before 10am. The flowers were never delivered. It's false advertising to be sameday and it's devastating my flowers didn't arrive because my aunt meant so much to me. I am grieving and screwed out of $130. I want a refund and never want to deal with this business again.

  

  Business Response

  Date: 11/30/2022

  A supervisor has reached out several times to the customer. We have left voicemails and sent emails. The customer was fully refunded, which can take up to 3 business days to appear on their account, depending on the credit card processor. Being as this was paid with ******* the funds normally show in their account within a few hours. We also sent out a $75 complimentary order and have confirmed delivery was completed yesterday, 11/29/2022, at 3 pm and left with the receptionist at the office. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 11/30/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/16, I ordered (order *********) largest same day delivery Birthday bouquet complete with roses and birthday placard for my 86yo mother along with a birthday card costing $88! What was delivered was a sparse small bouquet with cheap filler flowers and a card that had a cross on it with an illegible cut out of the message from the receipt pasted inside the card! So embarrassing, on 11/17 sent them an email complete with photos and online chat but no response.

  

  Business Response

  Date: 11/30/2022

  A supervisor has reached out to the customer and resolved this. The customer was given a full refund and a $75 complimentary order which was confirmed delivered on 11/29/2022. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 11/30/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for Thanksgiving. They arrived wilted and crushed. Upon reaching out the company I was told they would refund 30% then when I pushed for more they said 20% more (50% total). Much to my dismay, I was given a refund of $16 which is a little less than 25% of my original price. These flowers were not useable nor did I have time to replace them. I was given the run around...

  

  Business Response

  Date: 11/29/2022

  A supervisor has contacted the customer. They were given a full refund which can take up to 3 business days to appear on their account, depending on the credit card processor. The customer was also given a $75 complimentary florist designed arrangement to use at their discretion. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 11/29/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online flower purchase on 23Nov2022 in the amount of $63.11 for a friend who lost her father. What is depicted on the website and purchased, does not even resemble what was received. This is simply fraudulent and complete deception. I’ve contacted them and they offered 15% discount, which doesn’t even cover delivery. I wanted the flowers I purchased to be delivered as depicted online. I have not received what I purchased, with no response from a manager to discuss, I have requested they pick up their product, and provide my full refund. I’ve asked to talk to a manger, and told I would get a call, I’ve yet to hear from anyone. I later received an email response stated they will provide 50% discount. This is not acceptable. The strange received from my friend, isn’t even close to 50% if the arrangement I purchased. I am requesting, they get their product and refund in full. Please see attached. The arrangement sent us majority carnations which are the cheapest flowers, and 2 roses. I paid for an upgrade to premium and what was delivered, colored cheap carnations in the same color as what I purchased with 2 roses. Complete deception/misleading and fraudulent. Please reference the attached photos.

  

  Business Response

  Date: 11/30/2022

  A supervisor has tried to contact the customer. We have left messages and sent emails. The customer was fully refunded, which can take up to 3 business days to appear on their account, depending on the credit card processor. We have also confirmed the delivery of the customer's complimentary florist designed arrangement on 11/28/2022 at 1:35 pm. Please let us know if we can assist further. Sincerely, Send Flowers.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the flowers for a birthday..... The pictures on the site was full and beautiful. I paid 60 dollars for what was supposed to be a full beautiful pink and white vase of Lilly's. What was received was something I could have gone out in my yard and picked. 5 stems all cut the same length... basically a grocery store bouquet that is worth maybe 9.99. I contacted from you flowers they sent a 9 dollar refund.... Still this is not worth 50 so I contacted the chat. They offered 20.00. Even still I just do not feel. Satisfied. I offered to send pictures of what I received and what I was supposed to receive they were not interested. This is crazy.

  

  Business Response

  Date: 11/30/2022

  Supervisors have tried to contact the customer but the mailbox is full, we were unable to leave messages. We did send emails, explaining why the arrangement was in bud form and how to care for it. We did refund the customer in full, which can take up to 3 business days to show on their account, depending on the credit card processor. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:11/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/11/22 I ordered flowers (*********) for my mother's birthday to be delivered 11/17/22. They were not delivered. I called customer service on 11/18/22 and was given a 10% discount and the flowers would be delivered that day. The flowers were never delivered. On 11/21/22 I called customer service again and was offered a 20% discount and the flowers would be delivered that day. I insisted on a full refund. I am waiting to see if that occurs. This was a special birthday and the lack of follow through on their part belies all their advertising. I will NEVER use their services again.

  

  Business Response

  Date: 11/25/2022

  A supervisor has reached out to the customer apologizing for the non-delivery. We could not reach the customer at the time and left a voicemail and sent an email confirming a full refund has been processed and a $75.00 complimentary arrangement has been noted and can be used at their discretion. The customer has contacted us back and the complementary arrangement was delivered on November 23rd. Please let us know if there is anything further we can assist with. 

  Sincerely, 

  From You Flowers

• Initial Complaint

  Date:11/21/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 17, I ordered online (order no. *********) "Same-Day" sympathy flowers for my dearest friends whose young daughter died of cancer. I paid $88.83 online with my **** credit card. I received confirmation of the order, and of a same day delivery. I followed up with their customer service (first chatbot, then real person somewhere on the planet, then numerous e-mails and phone conversations). First they could not confirm the order status and said they would e-mail the status to me. I called them again, and I was told they were still checking into it. I explained why it 'Must Be Delivered The Same Day" as I was just informed by my friends, the parents, of the death of their daughter! So now, numerous emails and phone calls later, they informed me on the phone "They didn't have an affiliate in that zip code". Why did their website accept my order for same day delivery? Now they offered to have the order delivered on Monday, November 21 (5 days after the order and my conversation with my friends). I angrily cancelled the order.
  
  This business model is absolutely unacceptable! A Same Day delivery order costs more and should mean "SAME DAY" delivery. This is fraud and must be stopped. Oh, and they sent me an email that was actually for a different customer (Amit Mi****), apologizing for any inconvenience of their order not being delivered as ordered. Today (11/19/2022) I placed a Same Day order with Pro-Flowers. I then called them and they confirmed it will absolutely be delivered today. The new order cost me $137.61 for a lesser arrangement. That is $48.78 more than the original order with From You Flowers, which they should have to pay to me as a penalty/remediation fee, along with an apology card in the mail, not their boilerplate "sorry for the inconvenience" email!
  
  Ps. I can provide copies of the emails upon request.

  

  Business Response

  Date: 11/23/2022

  A supervisor has contacted the customer, left voicemails and sent emails. The customer was fully refunded for his order and a $75 complimentary order was delivered on 11/22/2022 at 6:41 pm. Please let us know if we can assist further. Sincerely, From you Flowers.

  Customer Answer

  Date: 11/23/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********.  The resolution is satisfactory but the company should make reasonable modifications to its business model, and website order section so this doesn't happen to other customers.  I will never use them again, ever!  Furthermore, they must stop calling me, and e-mailing me.  I have absolutely no interest in hearing anything they have to say; I don't want any additional discounts for future orders; and I don't want my friends whose daughter died (the recipient) to be bothered by them, they are in serious mourning and must be left alone!  Finally, if any charges appear on my credit card statement over any of this, I reserve the right to pursue all other legal and equitable remedies.
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed for delivery, payment taken in full thru website. No delivery was made and no refund issued.

  

  Business Response

  Date: 11/18/2022

  A supervisor has reached out to the customer on several occasions. We could not leave voicemails as the mailbox is full. We did send emails. The customer was fully refunded, which can take up to 3 business days to appear on their account depending on the credit card processor, and we did confirm with the florist the item was delivered the following day.  Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:11/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my nieces funeral 3 days before the service with it being dated to arrive the day before on nov 10 th , the flowers never got delivered the funeral was on the 11th at 1 pm still no flowers, very unprofessional, refuse to guarantee after they missed the first date to deliver could not guarantee they would arrive before the funeral, after taking 164$ from me

  

  Business Response

  Date: 11/14/2022

  A supervisor has reached out to the customer, left voicemails and sent emails. The customer was fully refunded, which can take up to 3 business days to appear on their account, depending on the credit card processor. We have also provided the customer with a $100 complimentary order to be delivered on 11/14. Please let us know if we can assist further. Sincerely, From You Flowers.