Complaints

This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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From You Flowers, LLC has 8 locations, listed below.

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• 

  From You Flowers, LLC

  143 Mill Rock Rd E Old Saybrook, CT 06475-4217

  
• 

  FROMYOUFLOWERS.COM

  720 Locust Ln Louisville, KY 40217-2997

• 

  From You Flowers, LLC

  455 Boston Post Rd. Suite 6 Po Box 805 Old Saybrook, CT 06475

  
• 

  From You Flowers, LLC

  142 Ferry Rd. Suite #6 Old Saybrook, CT 06475

  
• 

  From You Flowers, LLC

  483 West 37th Street New York, NY 10018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a plant for the widow of the decease@**** *********** **** *********.order number ********* . Upon providing place of deliveryfor whom . Delivery was promised on Wednesday 02,2022 .Call ******** ******* ******* ******* ***** ******** **** ** ********** ** .director response ..NEVER RECEIVED any deliveries on Nob 3 2022 .. DECEASED ****** ****** ..The arrangement never arrived ..CALLED 2nd attempt Send Flowers ..Changed address with them funeral over was the 2nd of Nov. supposed go to the home . The funeral home called and me and refused the delivery today because it’s over , Mind you this was deliverey was updated by me today new address . And as of today the widow still haven’t received anything by the end of day . . Claim to deliver item tomorrow ************ ********** ( ****** ) he did not call back to confirm delivery or attempt to delivery . I had to call him to find that it didn’t make it after reordering . Grieving should not suffer at the hands of retailer . Refund and send the widow flowers is desired . Or a FULL CREDIT..

  

  Business Response

  Date: 11/07/2022

  A supervisor has reached out to the customer, left voicemails and sent emails. the customer was refunded 50% off the product which can take up to 3 business days to appear on their account depending on the credit card processor. We did confirm delivery of the item for the customer as well on 11/4/2022 at 1 pm. The customer was emailed this information as well as having been left a voicemail. Please let us know if we can assist further. Sincerely, From You Flowers

• Initial Complaint

  Date:11/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Awful experience, I rely on them for a very special occasion, took all the possible care to ensure that the flowers get delivered in time, and by the time they offer an appetize. Not only they didn’t deliver the arrangement, but also, they keep me waiting for over 27 hours. Making me hostage of the situation. We exchange 40 emails, and 10 phone calls.
  They didn’t deliver on the chosen date, they didn’t want to refund the money. And they NEVER offer any sort of compensation ( a courtesy arrangement, a flower additional, nothing) for the TERRIBLE experience they put me through
  
  Date 11/1/2022

  

  Business Response

  Date: 11/04/2022

  A supervisor has reached out to the customer. We were unable to leave voicemails as their mailbox is not set up yet. We have emailed the customer that he was refunded in full, which can take up to 3 business days to appear on their account. We have also noted their account with a $100 complimentary florist designed arrangement, for use at their discretion. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 11/04/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The promoted and hired service was neglected, and I was held hostage of a situation that didn’t allowed me to take different a choice and by that. The damage caused because you did not cancel nor advice me that you will not fulfill the service is irreversible. 
  I do not seek for financial compensation, I do not seek for financial compensation, but indo care about another person getting scammed or tricked by companies like yours. 
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 24 dozen roses premium with candy to be delivered 10/28/22. No confirmation or email. Was charged $95.27 which was correct and included delivery. Product was delivered on time. No candy, and only 5 roses, 6 carnations and a field of fake green fillers that covered the vase. Missing 19 roses and the product delivered looks nothing like the picture. Was offered 30% refund which doesn't even cover the cost of what i lost. I feel this company is a scam and from many other reviews I can see that this happens often. The card also looks like a 5 year old wrote it

  

  Business Response

  Date: 10/31/2022

  A supervisor has contacted the customer. He was given a full refund, which can take up to 3 business days to appear on his account depending on the credit card processor. He was also given a $20 gift card to use on a future purchase if he so chooses. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its dificult to trust a business's credibility when everyone you are in contact with is nowhere local or speaks very good english. Everyone is impossible to understand yet still profesional which i do have to give credit. I inquired about which floristry they were planning on using in my area. Theu could not give out that information due to it violating the company policy. I think they sgouod most certainly be able to give out that information due to the lack of validity of a completly obscure, online business. Seems too shady and really hard to trust a non brick and mortar business when nobody speaks english or is even local to the continent.

  

  Business Response

  Date: 10/25/2022

  We have checked our system using the customer's name, email, and phone number and we have found no orders for him going back for 60 days. If the customer can provide the order number about which he is speaking we would be happy to help him. We do not give out our florist information due to the contracts we hold with them. This is only done if the florist gives us permission, such as if the customer wants to pick up his arrangement. We would not know what florist the order would be going to, since it is done automatically by the computer based on the zip code of the recipient.  We have removed the customers email that was provided, from any email list we have that he may be on, per his request, which can take a few days to clear. Please let us know if we assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:10/24/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ID: *********
  *** Tracking Number: ******************
  Type: Package
  Status: Exception
  Shipped To: *********** **, US
  Shipped/Billed On: 10/20/2022
  Service: *** Ground
  Weight: 5.00 LBS
  Package Progress
  Location Date Local Time Description
  *********** **, US 10/21/2022 8:57 AM The package has been damaged. All merchandise has been discarded and the sender will be notified.
  *** ****** *** ** 10/21/2022 8:51 AM Out For Delivery Today
  10/21/2022 5:51 AM Processing at *** Facility
  10/21/2022 1:25 AM Arrived at Facility
  ******** *** US 10/20/2022 11:32 PM Departed from Facility
  10/20/2022 5:27 PM Origin Scan
  US 10/20/2022 3:32 PM Shipper created a label, *** has not received the package yet.
  
  We ordered flowers for my sisters 50th birthday. 98.66 was the cost. The above is the tracking I had to look up after work at 5:30pm. I called the company talked to someone named anthony who you could barely hear due to the LOUD and obnoxious background noise. He was extremely unhelpful didn’t seem to care at all asked what I wanted him to do. Um refund my money? He proceeded to say I would be refunded 30%. What?!!! No I want all my money back how is this my fault? If I don’t see all my money back in three business days I will escalate this. That will teach me not to read reviews.

  

  Business Response

  Date: 10/25/2022

  A supervisor had previously resolved as BBB REVIEW # ******. The customer was fully refunded when she requested it. The customer was told it can take up to 3 business days for her refund to appear on her account depending on the credit card processor. We also noted her account with a $75 complimentary order for the future if she chooses to use it. Please let us know if we can assist further. From You Flowers.

  Customer Answer

  Date: 10/25/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my grandmothers funeral and they were to arrive Friday the 21st of October 2022, I purchased the flowers through their online website, it had said thank you for ordering and gave me an order number… I tried to look it up the following morning just to check on the status of my order and they had acted like i had never ordered anything even though they definitely took my money, after being hung up on two or three times I finally got ahold of an actual person who said he’d refund my money within 1-3 days but I feel like that’s not going to happen either, needless to say I had to order through an entirely different place and I called to make sure this place had gotten my order and told them about my experience and the guy laughed and said they call them **** *** flowers.. I’m guessing this is a scam company but that’s why I contacted you

  

  Business Response

  Date: 10/24/2022

  A supervisor has reached out to the customer. We have left voicemails and sent emails. The customer was refunded in full and delivery was done for her on 10/21 at 6:20 pm. The refund can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:10/20/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12 I ordered a funeral spray for my father’s funeral to be delivered on October 16 before 3:00 p.m. On October 16 at 9:32 a.m. I received an email stating that a similar floral display was substituted due to time constraints. At 11:57 a.m. on October 16, just 3 hours before the scheduled delivery for his funeral, I got a call from From You Flowers stating that there was no florist who could complete my order. With 4 days of advance notice, calling 3 hours before a funeral to cancel a delivery is simply unacceptable. I received a refund but based on the company’s handling of this order, it is clear that they do not understand the emotional and financial impact of failing to deliver a floral arrangement to a funeral. I was unable to get a local florist because of the late notice and had to spend more than the cost of the ordered item to create a last minute arrangement myself with a house full of people just hours before the funeral.

  

  Business Response

  Date: 10/24/2022

  A supervisor has reached out to the customer. We left voicemails and sent emails. The customer was provided a full refund which can take up to 3 business days to appear on their account, depending on the credit card processor. We have also noted the customers order with a $125 complimentary florist designed arrangement to be used at her discretion. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 10/24/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/10/22 I placed an order #********* for 3 dozen long stem premium red roses, i paid $203.04 . The recipient received totally different low quality flower arrangement orange, yellow and red and not even 3 dozen it was 2 dozen. I tried having this issue fixed and the the only thing they provided me with was a 20% discount , which i wanted them to fix this and deliver what i actually ordered or refund my money. They refused and said that it states on their site if the flowers are not available they will do their best to deliver something similar . To me they didn't even try. They didn't even deliver the correct amount and very low quality flowers horrible. I feel like i just got robbed , paid all that money and got something that was worth not even a quarter of what i paid. Included are pictures of what I ordered and what was delivered.

  

  Business Response

  Date: 10/19/2022

  A supervisor has tried to contact the customer. Their voicemail is full, and we have sent emails as well. The customer was refunded a total of 50% off the product as well as the expedite fee. This refund can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further. Sincerely, From You Flowers. 

• Initial Complaint

  Date:10/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for flowers and candy to be delivered to my daughter after surgery ($101.00). Flowers were delivered but no candy. I called and was told they could not/ would not deliver the candy. When I insisted it was satisfaction guaranteed they said they would give me $10. When I said no they kept increasing the refund and stopped at $25. I am not satisfied and wanted the candy delivered. I feel I should have satisfaction on an order of $100!

  

  Business Response

  Date: 10/18/2022

  A supervisor has contacted the customer. We have processed a full refund and have confirmed the item was delivered on 10/16/22. The refund can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:10/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company took money n did not follow through with delivery

  

  Business Response

  Date: 10/11/2022

  A supervisor has contacted the customer. He was fully refunded as requested. His $120.00 complimentary order was confirmed delivered by the customer on 10/10. The customer still has a $75 complimentary order to use at his discretion. Please let us know if we can be of further assistance. Sincerely, From You Flowers.