Complaints

This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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From You Flowers, LLC has 8 locations, listed below.

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• 

  From You Flowers, LLC

  143 Mill Rock Rd E Old Saybrook, CT 06475-4217

  
• 

  From You Flowers, LLC

  284 S Main St Salt Lake City, UT 84102

• 

  FROMYOUFLOWERS.COM

  720 Locust Ln Louisville, KY 40217-2997

• 

  From You Flowers, LLC

  455 Boston Post Rd Ste 205 Old Saybrook, CT 06475

  
• 

  From You Flowers, LLC

  455 Boston Post Rd STE 6 Old Saybrook, CT 06475-1554

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company because they advertise same day delivery. Their potties were also lower than some other businesses. I paid extra to make sure it was delivered same day. The order was placed early morning. Late in the afternoon I began getting emails from them saying the address could not be found and the telephone number I gave for the recipient was not working. I checked to make sure I didn't type any of it incorrectly, but NO I typed it all accurately. That address can be very easily found in any map!!!!!!!! It's a super easy place to find. I had already both received and placed calls with the number I gave them with no issues at all. The emails they sent me didn't give a phone number. I had to go to the ensure to even get a number. They told me they had all the correct information and the product would be delivered that day. At this point it was 4:00 in the afternoon and they would only be open for one more hour. They said they were still looking for a florist in the area to provide the delivery. There are dozens in dozens of florists in ******** **.
  The product was NOT delivered as promised!!!!!! It's still not delivered.
  I believe this company is a scammer and my money is lost forever! They should be put it off business. Fraudulent information about same day deliveries. Lies saying there is no problem with the order and it would be delivered on time. People need to be aware of this scam company.

  

  Business Response

  Date: 10/06/2022

  A supervisor has contacted the customer and this was resolved. The customer was given a full refund and a $75 complimentary order which we did confirm was  delivered on 10/5 at 3:34 pm. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 10/06/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:09/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers on September 16, 2022 to be delivered to a church and they were never delivered. I want a full refund.

  

  Business Response

  Date: 09/30/2022

  A supervisor has contacted this customer. We have resolved this with a full refund and had a complimentary order that was delivered for her this morning to her recipient. The customer has been notified of the delivery as well as her refund possibly taking up to 3 business days to appear on her account. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:09/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed an order two weeks before i needed to have it delivered for my wife’s big 40th birthday on 22nd. On the 22nd i worked from home so i can make sure i received those flowers and give it to her that night. That afternoon nothing. i reached out to foryouflowers via online chat and they apologized saying they can’t make it with the flowers, and they said sorry etc and that they will upgrade the flowers n guarantee it will get to me the next day. I was not happy but will be busy taking my wife to dinner etc so if it gets here the next day will still be fine… on the 23rd again i try to work from home just in case they try to deliver and by 1:00 pm nothing (deadline is 6:00 pm set by the company) at this point i reached out to their online chat and again they said it will be delivered today because now it is out for delivery. by 5:30 i once again reached out to their chat and this again told me it is out for delivery. I asked them 1) i was told yesterday this will be priority for delivery today way is it so late… (no answer) 2) i asked them deadline for delivery is set by your company at 6:00 pm and now it is 5:40 what guarantees do i have it will be here in the next 20 mins? at first no answer so i pushed again n now the agent said I have seen delivery arrived 7-730. to me that is no guarantee at this time n just empty promises. Yes i did wait till 8pm and nothing… at the time i’m filing this report next day on the 24th at 10:10 am still NO FLOWERS.

  

  Business Response

  Date: 09/28/2022

  A supervisor has reached out to the customer, left voicemails and sent emails. The customer was fully refunded which can take up to 3 business days to show on their account. We have also noted his order with  $75 complimentary florist designed arrangement for use at their discretion. Sincerely,

  From You Flowers.

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am following up on a dispute. I was charged $54.98 on Friday, September 16th. I never placed an order with you all. I had an item (sympathy flower arrangement) in my shopping cart while browsing your website on 9/16/22.
  
  My information and credit card method which was ****** was charged to my credit card on 9/16/22 for an order that was never completed nor authorized on my behalf.
  
  When I spoke with a live customer service rep. They informed me no order under my email address or name/ phone number ever existed yet I was charged.
  
  I have contacted ****** and my bank and was informed you all need to refund me since this is an incomplete order.
  
  I have attached proof showing an email regarding my shopping cart and to finish completing the order which I NEVER completed and authorized.
  
  This is poor customer service and lack of professionalism. As of 9/19/2022 I have not received a follow up like I was told on 9/16/22 from their customer service team.
  
  Attached you will see the email saying to come back to complete the order which I never completed yet was charged

  

  Business Response

  Date: 09/20/2022

  A supervisor has contacted this customer. We have gone into our system and searched for her information. We have nothing in our system or in our ****** system for her. We cannot refund something we do not have. We also cannot process anything from ****** as we do not have access to the customers information, the customer has to complete ****** purchases themselves on line. The customer will go to her bank to continue with this. None of these attached pictures show an actual purchase. They same come back to complete your purchase, come back for free shipping, and we see you took a break while browsing our site. An actual purchase would have her order number on it. Please let us know if we can assist further.  Sincerely, From You Flowers.

• Initial Complaint

  Date:09/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m a first time customer and placed an order (*********, *********) on September 13, 2020 for two set of flowers to be delivered on September 15, 2022. However, later in the evening I was told by the person I sent the order to, that there were no flowers sent to her. I contacted customer service via chat, spoke to someone and was told that they will give me 20 precent of my money back and that this issue will be escalated. 20 percent back of my money for an order that was not fulfilled correctly? I’m a bit baffled. I don’t want a redelivery nor do I want 20 precent back. I want a full refund for this order, which is $153.39. Thank you, kindly

  

  Business Response

  Date: 09/16/2022

  A supervisor has contacted the customer. The customer requested and was given a full refund. The customer was told it can take up to 3 business days to appear on her original method of payment. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 09/16/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:09/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flower arrangement on 9/8/2022 to be delivered the morning of 9/14/2022. It was my best friends 50th birthday. The flowers were never delivered. I want a FULL refund, not just for the flowers but for the (hahahaha) "service/handling" fee of $15.00, along with the tax so full as in the full $63.94. TOTAL.
  
  Order Number: *********
  
  They credited me the expedited fee $5.32 and also $21.32 which they said is half of the purchase amount.

  

  Business Response

  Date: 09/15/2022

  A Supervisor has reached out to the customer, and this has been resolved. At this time, we have issued a full refund which will process back to the customer’s account in 1-3 business days based on their credit card provider. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Ordered flowers on September 6 for wife's birthday. Flowers arrived on time, and in good order.
  2. Receive e-mail from "From You Flowers" on September 7, announcing a $12.19 credit that could be used if another order placed within two weeks.
  3. On September 7, tried placing another order for the exact same flowers (same price) to be sent to a relative, but the advertised "credit" was not being applied.
  4. Contacted customer rep (toll free number), who pointed out that the website had applied the credit. But, this was untrue. Price was the same as the initial order (same flowers, same price).
  5. Completed placement of the 2nd order, and received another e-mail on September announcing another $12.19 credit.
  6. A third e-mail announcing a $13.07 credit was received yesterday. ($37.45 in all)

  

  Business Response

  Date: 09/13/2022

  A supervisor has contacted the customer. He was given the explanation of the discount system and how it works. He was also given a $15 gift certificate for the inconvenience and refunded the total of his $12.19 discount on his order *********. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:09/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a $54.99 premium dish garden from "fromyouflowers.com " September 2, 2022 to be delivered to Briscoe-Tonic Funeral Home, 64 Industrial Park Drive, Waldorf, MD 20602. It was scheduled to be delivered Wednesday, 9/7/2020. I received an email notifying me that it had been delivered. Upon checking with the Funeral Home it had not been delivered. During the phone conversations and emails with the flower company, they've insisted that the delivery was made. I made a follow-up call to the Funeral Home Friday, 9/9/2020 and they had not received the dish garden.

  

  Business Response

  Date: 09/13/2022

  A supervisor has contacted the customer and resolved this. The customer was given a full refund which can take up to 3 business days to appear on their original method of payment. The customer also received a $20 gift certificate to use in the future. Addendum: The customer just called to say the item had been located and thanked us for a beautiful plant, it was delivered to the church by the florist, instead of the Funeral Home as was requested.  Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 09/17/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:09/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased flowers for my sisters birthday...we live in ****. I purchased the premium flowers and that is not what she received. There were 3 sizes to choose from and I wanted the larger arrangement. When my sister sent the picture after receiving them, I immediately called From you Flowers...I was heart sick. It wasn't what I ordered and paid over $80.00 for. When I spoke to someone there they apologized and gave me $12.00 and a $10.00 credit..like I want to buy something again from them. It is terrible when you see an image that they display and don't get what you payed for.

  Customer Answer

  Date: 09/12/2022

  ***** ****** ******** **************************
  ***** ******* ********* *** **** **** **
  *** ********** ***********************
  ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
  
   

  Hello

   

  Thank you for your quick response! I received an email yesterday from the company stating that they were issuing a full refund.

   

  Thank you again for your help

   

  ****** ****

• Initial Complaint

  Date:09/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flower arrangement for ma daughter’s birthday. I placed the order on 9/4/22. For delivery on 9/6/22. I was charged on my card on 9/5/22. I can’t locate the order number. But I did give them all of the other information. They won’t answer any of my questions. Have ignored me completely. All wanted was an update.

  

  Business Response

  Date: 09/09/2022

  A supervisor has reached out to the customer, left voicemails and sent emails. The customer has been refunded in full which can take up to 3 business days to show on their original method of payment. Please let us know if we can assist further. Sincerely, From You Flowers.