Reviews

This profile includes reviews for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Charter Spectrum

  400 Atlantic St Fl 10 Stamford, CT 06901-3512

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  Charter Spectrum

  12405 Powerscourt Dr Saint Louis, MO 63131-3673

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  Charter Spectrum

  801 Charter Commons St # 941 Twn And Cntry, MO 63017-0608

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  Charter Spectrum

  647 Clinic Rd Hannibal, MO 63401-3607

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  Charter Communications

  101 6th St NE Buffalo, MN 55313-2070

Review Details

• Review fromSteve M

  Date: 03/22/2025

  1 star
  I would give them 0 stars if that was an option. My wife and I are moving and need to cancel our subscription. I was told that they do not prorate their service costs. What that means is that we would have to cancel our service on the 23rd of the month and we are moving into our new home on April 3rd. So, if we cancel at the end of our pay period we would not have TV or internet service for 10 days. Not an option as my wife needs internet for her job. Therefore we would have to pay for the entire month. What that means is that we would be paying about $255 dollars for 10 days of service!! How is that okay? What a terrible company! Calling them is a complete waste of time with menu options that are ridiculous. I actually went to the store to try and get some clarification, and was simply told that it was policy. Then, the kicker was that when I got home I received all these messages of a change in my subscription which I obviously did not make. After another hour of phone conversation, I was told they made a mistake and would correct the error. This is a company that needs regulation, and competition. I will NOT miss dealing with their horrible customer service and outrageous prices. They are cheating people and that needs consequences!!

• Review fromRobin A

  Date: 03/22/2025

  1 star
  Spectrum is trash. Had so many little issues with them. When trying to cancel my internet service...she sat and ARGUED with me for 30 mins about how I can't and shouldn't cancel. She kept talking in circles. I even told her that I respect her hustle,obviously she is great at selling things, but not to me and just disconnect it. She refused. It took me repeating myself constantly that I don't even care if they offer me free service for the next 3 months, I just want to cancel. I can't believe they can't just do what the customer asks. I get trying to make a sale or offer a deal, but once someone says no, just take no for an answer. It was such a bizarre interaction.

• Review fromRodric W

  Date: 03/22/2025

  1 star
  They are very unprofessional they can't even follow their own policies. Tried their anytime upgrade after having my Moto device replaced by the manufacturer they failed to up the new IMEI which I gave them several times before. Now their 3rd party insurance company Assurant is claiming I owe 233.00 for a device I have been trying to return but was told not by Spectrum because Assurant has the incorrect IMEI number. Have spoken with many supervisors whom all know noting about updating a simple IMEI number in their system. I have had much better service from **** with all ****** employees in a 3rd world country than Spectrum with their US employees I think will be going back with ****.

• Review fromAmie F

  Date: 03/22/2025

  1 star
  When we pay for services we pay for full time services. Spectrum is out bunches and charges the full amount. Isn't this ripping people off by not giving them the full service what we pay for. Businesses can't run and you put people in a hard spot when your service can't keep up. The services go down the price goes up. Most of us have no choice on service because where we live and you take advantage of that. You offer new customers deals and you do nothing for your existing customers. I will keep checking until there is something my area so I can finally cut ties with you.

• Review fromMaxwell S

  Date: 03/22/2025

  1 star
  I woke up to an unexpected $500 charge from Spectrum. After a long wait, a rep told me it was “unusual” and couldn’t explain it, so he refunded me. Later in the same call, he said it was from international data roaming during a recent trip to ***** ******** My wife and I used Wi-Fi the whole time and forgot data roaming was even on.
  Spectrum claimed they warned me via email, but I receive dozens of promo/spam emails from them monthly. Their email didn’t clearly state I’d be auto-charged $500 once a certain threshold was reached, which feels deceptive.
  Since the rep already refunded it, he said I’d be recharged next month. I called again to dispute it and spoke to a rep who laughed when I asked for a supervisor. A manager told me I’d also be charged $585 unless I upgraded to an unlimited plan — so I paid $40 just to avoid that. Still, I was told the $500 charge would remain.
  On a third call, another rep told me I wouldn’t be charged the $500 at all, but instead, $50. By now, I had received three completely different answers. The inconsistency is unacceptable.
  While checking my account, I saw I’d been charged for premium TV services I don’t use and a **** device I already own — something that has happened multiple times in the past. Then I checked my Internet speed. I’ve been paying for Ultra Internet (advertised at 700+ Mbps) but only got around 120 Mbps. Even after downgrading to a 500 Mbps plan, I still get the same speed. On top of that, the Ultra plan price jumped from $60 to $130/month over time, without any clear explanation.

• Review fromdee S

  Date: 03/21/2025

  1 star
  I'd like to start off by saying someone need to get after spectrum. They are very very terrible. Spectrum is only taking the consumers money and not providing any resolution. the cable keeps freezing up, internet keeps going down. Spectrum is way too high, and they keep going up and for what. The way that the economy is now people don't have that kind of money to be paying for terrible service, and when you call and ask for a resolution team, the rep will tell you that there is no such team. That they are all one. Some on the reps are not friendly. I was told today that if i cancel my service on Monday, the price would still be the same that spectrum does not prorate the service. That is awful. No wonder a lot of people is going back to the antennas. Spectrum also charges you for fees that the reps will not tell you what those fees are. They (spectrum are really getting over). On December i went into one of the spectrum locations and spoke to a rep who gave me a great discount and that was in December 2023 and in January 2024, Spectrum went up on price again, the discount i was given did not matter. I believe spectrum is engaging in unlawful practice

• Review fromGregory W

  Date: 03/21/2025

  1 star
  Bait and switch. I have a pic of their add for 1 gig download speeds starting at 30 dollars a month. When you call however, they insist it does not say that. Pic available.

• Review fromTheresa S

  Date: 03/20/2025

  1 star
  Not sending bill in the mail, enen though I never signed up for paperless billing. They send me a bill on email which I don't check daily. That's why I didn't sign up for paperless.

• Review fromEbony H

  Date: 03/20/2025

  1 star
  I ordered two phones which I received and decided 3 days later, I did not need those phones or new service. With spectrums policy I returned those phones via fed ex well within the 14 days return policy. Yea the phones were open which I understand the restocking fee HOWEVER I was told when the phones were returned one was damaged and the other was not. I know that to be just false! There is no way within the short time of having the phones and literally picking the phone up to put it back to only return it, I know there was no damage. The most aggravating thing is that spectrum received the phones and my bill on my mobile app is still reflecting 885.38 dollars that I owe and the credit that’s due to me have not been completed. I call and speak with customer service, leadership team, escalations and have been tossed around which is now giving me anxiety. All I want is for my acvou To be credited and my bill to reflect correctly and I pay monthly like I have Ben doing for years ! I’m a loyal customer ( check my account) with my internet and cell phones., I’ve purchased over 3 new phones in the past and have paid off some (check my account) I’m appalled at how a loyal customer can be treated without any sense of urgency. I need this resolved asap

• Review fromBrett M

  Date: 03/20/2025

  1 star
  We disputed charges on a business account for internet services that should have been terminated. We requested the closure of the account on 6/30/2022, but we have continued to a monthly automatic payment for these services that we are no longer using. The details of our dispute are as follows:
  1. We contacted the customer service department on 6/30/2022 to cancel the internet service and returned the equipment.
  2. We were assured that the account would be closed, and no further charges would be applied.
  3. Despite this, we have received bills which have been automatically deducted from our account for $129.98 for the months of 7/2022 through 10/2024 for a total of $3,509.46.
  4. When we called on 10/8/2024 to talk to them about the charges we were told they would have to look and see if the equipment had been returned. They found the equipment in their stock but could not tell how long it had been there due to their internal recordkeeping.
  5. We were finally able to hear back on 12/4/24 that the internal recordkeeping of the equipment returned 6/30/22 was resolved and our account could be closed, but we would only receive a refund of 2 months due to their internal record keeping. We did our part to return the equipment and initiate closing the account and had to pay for internet services beyond that for equipment we did not have and an address of a building that we did not even occupy at that point.