Reviews

This profile includes reviews for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Charter Spectrum has 1121 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Charter Spectrum

  400 Atlantic St Fl 10 Stamford, CT 06901-3512

• 

  Charter Spectrum

  12405 Powerscourt Dr Saint Louis, MO 63131-3673

• 

  Charter Spectrum

  801 Charter Commons St # 941 Twn And Cntry, MO 63017-0608

• 

  Charter Spectrum

  647 Clinic Rd Hannibal, MO 63401-3607

• 

  Charter Spectrum

  103 Market Place Dr N Wilkesboro, NC 28659-3152

Review Details

• Review fromSr R

  Date: 09/13/2022

  1 star
  I was promised they’re promotional bundle for home and WiFi at $70. I have yet to pay that amount. I was charged twice in June and now in September they’re saying the payment for may was not received and will cut off my service and have to pay reconnect fees for a astronomical amount that I never agreed to pay. I have had to re tell the story from agent to agent different departments. It’s just unbelievable they are able to operate this way

• Review fromLatasha B

  Date: 09/13/2022

  1 star
  I waited for a repairman today Sept 13, 2022. No one rang my doorbell at my condo nor called my Spectrum land land number. I waited a week to get this appointment. I called from 9:30am to 10:01 am. I am furious with the service from today. I have a child in school online and my favorite shows have been missed or delayed. Because of the poor service. I have paid my bill in advance and I want them to come back sooner. They have lied and now told me they coming Thursday. This company has given me a credit of $7 today. However the service supposedly want be back running correctly, until Sept 15,2022. Please help me.

• Review fromKeith T

  Date: 09/12/2022

  1 star
  Buyers be aware:
  At my direction I had Spectrum terminate my TV, Internet and Phone services on the 28th of the month. It so happened that the 28th was two days into a new billing month that began on the 26th of the month - two days prior to termination date. Spectrum has a policy that you pay for services upfront (before services are rendered-TV, Internet, Phone) and once a new billing cycle begins (for me on the 26th of each month) you are charged for the entire month of services, although termination occurred two days into the new monthly billing cycle. So in my instance the service was cancelled on the 28th of the month and the new billing cycle began two days prior on the 26th. Spectrum charged me for 28 days of services that are not being rendered. I asked the billing representative why don't they prorate the billing amount based on days of service provided. His response, NOPE we don't do it that way, although you were only provided two days of service prior to termination we charge for the whole month ($241), with a follow-up remark "well at least that will be your last bill." Now what kind of a business integrity is that! ALL OTHER COMPANIES THAT OFFER SERVICE LIKE THIS PRORATE THEIR TERMINATION OF SERVICES!!!
  This almost seems like fraud!! However, the billing representative pointed out I should carefully read my Spectrum contract that states (somewhere) billing is charged-out on a per monthly basis regardless of when the service is terminated. I guess this is just the way it is when you have municipalities negotiating contracts with the cable companies at their benefit and to heck with the consumer. I personally view this as a business integrity issue. The billing representative proposed that the service could be reactivated throughout the new billing cycle if I want. Bear in mind I have moved to a new resident and returned the Spectrum equipment from the previous vacated residence.
  In truth Spectrum cares little about their customers!

• Review fromKreg P

  Date: 09/12/2022

  1 star
  Took the offer of $100 and trade in value of my iPhone 11 pro and I had already purchased an cellular ***** watch 7 from them, the offer was an upgrade or adding an additional line. I didn't need an additional line because I already had two and was paying for two lines monthly and set up the new iPhone 13 as installments, needless to say the third line was added and I was being charged for three lines, when I called to have the third line disconnected that voided my installment plan Spectrum mobile demanded the device was paid in full. After contacting customer service over 30 times 2 to 3 times a week for 12 weeks they said they would have to re-build the installment plan and when I called Sept 12, 2022 to get the past due amount of the device back to installments to keep my service, they said they couldn't do that after saying numerous times they could and not one customer service agent I was re-directed to along with leadership offered to upgrade my 2nd line to fulfill the offer they pledged and I agreed to. Spectrum mobile is a scam, now I am being charged triple a month for service even after my device is paid off. Don't believe the hype that they will save you money. I am reporting them to any and all agencies.

• Review fromJeff S

  Date: 09/11/2022

  1 star
  Spectrum keeps sending me bill for 71.44 so we call twice and told we owe nothing all equipment was return 08/4/22 then on 09/11/22 we get another bill for 71.44 so we called again some guy name Dave was very rude if I have to take this to court I will.

• Review fromBarbara P

  Date: 09/10/2022

  1 star
  Charter spectrum is THE WORST!!!!
  Run run run away from them! We are in process of filing complaint against charter for harassment !
  Also in process of signing with a different provider…AND signing with an atty against charter spectrum.
  Do not use charter!

• Review fromKurt S

  Date: 09/10/2022

  1 star
  I suggest that the BBB quantify this issue and follow up with Attorney General if multiple reviews / complaints are confirmed. I have all the records if you would like me to send them. Spectrum knowingly double billed me for the incorrect service, for the same billing period, when it was set up on 6/26 and was told I would get an email reciept. I check my ****** Card (****) activity on 6/28 and found the issue. I went back to our local store. Joe fixed the issue with the incorrect plan but could not issue the credit. We called their billing department and spoke to LaJoycia. I ask her to open a ticket. I was told the credit would appear in 3-5 business days. I checked on 7/7, still no credt. Called billing, Heather said that level 3 has to approve it and has no idea when it would happen AND no way to contact them. I opened a dispute with **** against Spectrum. It took e more calls to spectrum to get the reciept needed to get dispute approved at ****. NOTE: I was told by the **** Rep, Cathrine, that this is an on-going issue with Spectrum Mobile. I ask if their fraud department had looked into it. She said she did not know. I check my **** statement again today, 9/10, and there is still not credit from Spectrum Mobile. So in summary, they put us on wrong plan initially, that was fixed in a couple of days. They billed for the first months service up front, and then charged us on the first month's bill for the SAME BILLING PERIOD. A credt from Spectrum Mobile NEVER WAS ISSUED from the first time they were contacted on 6/28 to date, there was no way to contact their LEVEL 3 to get an update or resolution. Their billing department front end personnel confrimed the double billing for the same period, notified thier Level 3 billing, and no credit was ever issued!

• Review fromValerie B

  Date: 09/09/2022

  1 star
  After a Spectrum agent got me to buy into their new mobile and promised to give me a credit on my old phone it never happened and because he didn’t document it no one else is able to do it without me starting the whole process over again

• Review fromLaurie J

  Date: 09/09/2022

  1 star
  If I could rate the Medford Spectrum store customer service lower than 1 star, I would.
  On 9/7/22 we had a technician out to our home to replace outdated equipment that was no longer working. This technician, Casey, went above and beyond in updating old wiring and replacing equipment. He also found we were being charged for equipment we didn’t have. He suggested I visit the local office and get this resolved.
  On 9/8/22, I visited the Medford Spectrum office on Center Drive and spoke with an employee named Lisa. From the beginning of the conversation, Lisa was very defensive, rude, and condescending. She suggested our family had the missing equipment, and we would be charged $100 plus dollars for it if not returned. She also said only the current month’s charge for this phantom equipment could be reversed per company policy. She said in no uncertain terms that it was my responsibility as a customer to know if there was an error in the billing. Since I hadn’t brought the overcharge to anyones attention, the overcharge (added to my bill for years) was my problem. She spoke down to me in front of an office full of customers listening to the discussion. This encounter was embarrassing and demeaning. As a customer who has paid my bill on time and in full for 30 years, I didn’t deserve this treatment—no one does.
  Do better for your customers, Spectrum.

• Review fromJennifer N.

  Date: 09/09/2022

  1 star
  My Spectrum internet performance was very poor. I pay for 1G speed but there were always intermittent outages or my internet would freeze. I work from home all day and am on Zoom calls. The calls would freeze. It was very disruptive and impacted my productivity. I decided to cancel and go with another service. I called to cancel and the rep kept trying to convince me not to cancel. When I explained that I was pressed for time and there was nothing he could do to get me to stay and that I just wanted to do this as quick as possible, he told me "well, this will take at least 12-14 minutes, do you have the time?" I asked why it takes 12-14 minutes to disconnect a service. He said that there was a process they had to follow. Well, they need a new process. Doing this online was not an option either. He then persisted to continue to convince me not cancel and I said "this is why it takes 12-14 minutes, I am telling you I want to cancel please, let's just please get this cancelled quickly". He just ignored my request and continued to deliver his written playbook. I really felt like Spectrum was simply not going to let me cancel this service even though it is my right to. I asked to speak to a supervisor and he said "you sure you want to do that? it will take longer than 12-14 minutes". I really feel like he was taunting me. I decided to wait for a supervisor which took about 10 minutes and she cancelled quickly. Why did I have to go through that? I really want to warn others about using Spectrum - very very bad internet service and customer service. All this gentleman did was to convince me to never use Spectrum again and tell everyone I know about my horrible experience.