Reviews

This profile includes reviews for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Charter Spectrum

  400 Atlantic St Fl 10 Stamford, CT 06901-3512

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  Charter Spectrum

  12405 Powerscourt Dr Saint Louis, MO 63131-3673

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  Charter Spectrum

  801 Charter Commons St # 941 Twn And Cntry, MO 63017-0608

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  Charter Spectrum

  647 Clinic Rd Hannibal, MO 63401-3607

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  Spectrum

  1005 N 16th Ave Yakima, WA 98902-1351

Review Details

• Review fromMary

  Date: 08/29/2022

  1 star
  I cancelled my service with them on August 24, 2022 and returned their equipment the same day. I have received a bill of $264 for the billing cycle of August 23 to Sept 22. I called them and was told I owe because it’s a monthly cycle and I cancelled on the 24th and therefore owe the entire month as they do not prorate. When I returned the equipment, the guy told me I would receive a bill for the couple days still of service. I told this to the gal I spoke with it and she just said you owe it and good luck with that. Every month my bill increased and that’s why I decided to cancel. The customer service stinks. They are not helpful and just plan rude.

• Review fromStacey T

  Date: 08/28/2022

  1 star
  If I could leave negative stars, I would. I have lived in three different locations thus far within 18 years and at each place I have lived in florida, I have had connectivity issues to which I have never been compensated. I work from home 7 days a week and its pertinent that I need to always be connected online. I was working today when I lost connection and when I contacted them, it was said that there was an issue in the area. A submission was placed for compensation and it was said that only if I have lost connection for 4hrs would I be compensated. So you mean to tell me that I have to lose 4 hours of work in order for it to be considered a problem and be compensated? That is unacceptable.

• Review fromJoe M

  Date: 08/28/2022

  1 star
  I requested a new cable line drop last week from Spectrum. First contractor shows up and says I can’t do that and I am not qualified. He calls Spetrum Dispatch and explains circumstances. Dispatch rescheduled for two days later with promise of qualified technicians. New cable technician shows up for appointment and quickly says I can’t do that. I don’t have the tools or skill. After he has a discussion with Spectrum Dispatch I am assured that on Sunday morning at 9:00am the job will start ! Well Sunday morning technician shows up and says I need to go to the shop for tools to phish the wire. 30 minutes later technician returns and asked to reschedule. I personally spoke with Spectrum’s Dispatch and Technicians Supervisor we will try again on Tuesday afternoon. The SAD Part about this is I am nearing 70. Twenty years agoI woul have done it all buy myself. GOD HELP US ALL!

• Review fromCARL K

  Date: 08/26/2022

  1 star
  Spectrum has been making spoofed phone calls constantly. Our number is on the National No Call Registry, and Spectrum has been told this. Yet they continue to harass with their spoofed sales calls. I have filed a complaint with the States Attorney General and want others having similar experience to do the same.

• Review fromJames T

  Date: 08/26/2022

  1 star
  spectrum is stealing from customers. They keep changing the rates without informing customers. The service is horrible and is always down. Wish I could rate it 0 stars. They don’t deserve even one.

• Review fromJenn R

  Date: 08/25/2022

  1 star
  For many years now, Charter has been unreliable. Every time a technician comes out, I am told they need to access a box at the top of a pole in our backyard. There is a no climb warning on the pole, so they continue to tell me they will get the pole and the box replaced. Every technician tells me they will put in a service ticket for it. Every time, nothing is done but adding notes to the account.
  Chatting on the Spectrum website just now with a technical person, I was told the following which I copied directly from the chat:
  There is a note on the previous appointment itself saying "SENT INFO TO LEADERSHIP ABOUT BAD POLE IN BACKYARD TO ENGAGE CONSTRUCTION ROUTER SWAP/BOX ON POLE WOULD HAVE TO BE REPLACED SPECIAL REQUEST WOULD HAVE TO PUT IN" but no maintenance work order.
  The tech person mentioned they needed to get a technician to come back out to place the work order. Why has this not been done every other time they come out here then? And why can Charter not use those notes to schedule the replacement? You would think if it was noted several times now that they would follow through and put in the maintenance work order. Yet somehow I pay sky-high prices for unreliable internet without any offered discounts for my time and lack of service.
  I received notice a couple of weeks ago that Charter was increasing our internet speeds for free to 300 Mbps, yet since then, it seems we are slower than ever.
  I will be following my neighbors with their decisions to switch internet providers as Charter is not following through with what they promised so many times now.

• Review fromMuhammad J

  Date: 08/25/2022

  1 star
  Called to cancel their internet service. The lady on the other side took 1+ hour, constantly tried to either (a) mock me for leaving Spectrum, (b) tried to upsell me their internet service, (c) tried to cross-sell me their mobile or tv service, (d) put me on hold for long stretches of time, (e) tried to convince me that they also provided me an ***** TV device which needs to be adjusted, which they actually had never given... After being very polite with her for 40 mins, I finally lost my patience and told her to stop up-selling or cross-selling me stuff, and just cancel the internet service. Ultimately she did. Very frustrating experience. Will never want to do business with them again.

• Review fromSandy A

  Date: 08/25/2022

  1 star
  Terrible customer service. Had spectrum for 5 years while my daughter and son in law lived with us. When they moved out I got Spectrum in my name. Was very clear with representative that we were elderly customers on a fixed income and needed to watch out monthly payment. Everything sounded great New equipment was shipped in to coordinated with end of my son in laws account so we would not lose service. Even transferred phone service. Set up all new equipment. Everything worked except my husbands lap top could not see the new internet service. Keep in mind five minutes before changing router he was on line with Spectrum. When calling customer service they tried several things. I told the women that he can log in into to other peoples internet just not ours. She said he had to call the manufacturing of the computer. Did not make sense to me. I was very angry. Four days later I called their corporate customer service. I was told his computer is old I need to update it or buy a new computer. I said can I not get a router like we had before it worked five minutes before I connected the new one she said no. They don’t make it anymore. I should understand that all devices need to be update. I said you should tell people a head of time that this could happen. My husband is 82 and very upsets and does not understand. So I now need to see if my computer can me updated or buy a new computer Really!!! Shame on me for being a senior citizen and not keeping up with technology. I would not recommend Spectrum to anyone. Never did anyone even apologize that this happened
  Sandy Aumack

• Review fromDanielle R

  Date: 08/25/2022

  1 star
  Waiting 2 months on a credit to be reimbursed back to my card, because of upgrading a couple of phones Spectrum decided to open them as new phone lines. Therefore unknowingly we were paying on two current lines and our old lines. I have had the constant run around now with promised call backs and repeatedly told our old lines were being closed and we will get credited back. Poor service. Zero stars if available. Never have I ever had been dealt this type of service from a company before. Would recommend to steer clear of any service from Spectrum. At the point of hiring an attorney and suing. This is beyond ridiculous, I’m starting to fall further an further into this rabbit hole. Probably have spoke to a good 20-30 representatives trying to resolve this matter even to the point of them shutting my phone off for 2 days for whatever reason. It’s been nothing but a circus freak show.

• Review fromTJ D

  Date: 08/25/2022

  1 star
  Everyone I spoke to was nice, but very unhelpful. I got passed around from Spectrum Mobile to ******** numerous times. What it came down to is we were quoted one price for a trade in and once they inspected the device, they offered us a significant lower price (hundreds $$). There were two reasons for the lower price. I understand the one physical damage part, but the other reason was wrong make/model which is an incorrect statement. I verified the slip that was submitted and mailed in with the trade in. ******** as well as Spectrum Mobile were not willing to negotiate the offered trade in value even though their information was wrong. Would not suggest trading your phone in.