Reviews

This profile includes reviews for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Charter Spectrum has 1142 locations, listed below.

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  Charter Spectrum

  400 Atlantic St Fl 10 Stamford, CT 06901-3512

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  Charter Spectrum

  140 Willow St Winsted, CT 06098-2092

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  Charter Spectrum

  1903 N Morley St Moberly, MO 65270-3643

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  Spectrum

  1005 N 16th Ave Yakima, WA 98902-1351

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  Charter Spectrum

  103 Market Place Dr N Wilkesboro, NC 28659-3152

Review Details

• Review fromGuy C

  Date: 05/15/2025

  1 star
  I was looking to switch my cell service from T-Mobile to Spectrum using the device buyout program. When you go to the website it states “ Phone Balance Reimbursement Eligibility and Redemption Terms: Requires purchase and activation of a minimum of three Spectrum Mobile lines with at least one port-in line ("Qualifying Lines"). Must activate all lines within 30 days of order. Payout eligible only for remaining device balance of port-in lines, excluding interest or any other fees. Buyout does not include tablets or wearable mobile devices. Credit eligibility requirements apply. Each ported line provides up to a $500 credit to be applied to total device balance for all ported lines, with a max of five ported lines or $2,500 per account. One offer per account. Must submit application form, and proof of device balance within 30 days of activation. Port-in lines must be active with previous carrier for past 90 days, must submit billing statements showing proof of payment for past 3 months per device, and account must be in good standing. Paid via prepaid card (no cash access and expires in 12 months). No money will be paid by you for the card. Buyout offer may not be combinable with some offers or discounts. Failure to maintain service on all Qualifying Lines for 12 months will result in forfeiture and recovery of entire buyout amounts. Services subject to all applicable service terms and conditions, subject to change. Not available in all areas. Per line activation fee, Spectrum Internet and Auto Pay required. Limited time offer; restrictions apply.” There is no mention of devices have to be paid off for activation. So it is definitely some bait and switch and I am not happy about it already

• Review fromDeborah K

  Date: 05/15/2025

  1 star
  They are the absolute worst. Been trying to set up home internet service for a month. First appointment they came and marked out for new service line and we were told we needed digging crew. Then they had to postpone that for two weeks so they could repair the hub in our area. Okay, we had an appointment finally and that day they didn’t show. No call, nothing. We call that evening and they say they actually have 7-10 days from our appointment to show up. What? And no apology, no reason given for the no show. Call again because that’s ridiculous and can’t be true. The next person says they will expedite and have appointment the next day. Next day they send technician, who can do nothing because we need digging crew, even though I explained on the phone multiple times that the appointment needed to be digging crew. Call again and they say someone will call, they have appointment in two weeks. Nobody calls, we talk to at least 5 different people who all say they can’t do anything, it’s not their area, but we can’t seem to be transferred to the right person. Call again and customer service person promised to expedite. Their idea of expedite is two days before the appointment they gave us in two weeks. So now it’s been a month with no internet and they think an appointment in another two weeks is satisfactory. And I’m supposed to believe they will even show up. Worst customer service, nobody knows what they’re talking about, and they just don’t care. Almost every time they said someone would call us back they didn’t. We are cancelling the order and I’ll go without before I ever call them again. I don’t know how they have any customers at all. I wish I could give negative stars.

• Review fromJennifer C

  Date: 05/15/2025

  1 star
  I recently did an Anytime upgrade with spectrum mobile. I had their in-home Internet and I just recently switched to their cell phone service a couple months ago. During the Anytime upgrade I was under the impression it wasn’t gonna cost me anything more a month to swap for a newer phone And there would be no fees. No one ever informed me to be looking for a deadline in an email for the old phone to be returned by because of nobody communicating that with me my phone I guess was returned late my old phone and they’re trying to only give me $182 credit because of that versus 400 so ultimately, they’re trying to charge me $300 for the upgrade after it’s already taken in place. During this upgrade, no one ever mentioned to me anything about a deadline. This is ultimately the sales representative in the company’s fault they should’ve communicated this with their customers. My other phone was only two months old by the way, so it was pretty much brand new that they’re only trying to credit me $180 because it was returned late. I had no idea that there was a date that it had to be returned by because they didn’t tell me that I’ve told multiple people at spectrum mobile this story I have reached out multiple times and I’m getting nowhere this is not right and if anybody calls in to do an upgrade with them, they should disclose all of this important information because it might’ve been like commission for her, but to me it’s almost tried to cost me $400 because of something I was completely unaware of due to lack of communication with the sales representative I’m at the point of disconnecting all of their services and going back to who I had

• Review fromRobert S

  Date: 05/14/2025

  1 star
  on april 10 we had a service call because we had no internet or tv. the serviceman found the fiber optic wire broken again(the 2nd time) and replaced the modem at our request . he reported to spectrum that he found nothing wrong. if nothing was wrong why did he spend 1 hr here. we were never notified that there was a service charge nor did we think there would be one. the service charge was 49.99 which we feel we should not have to pay since it was there equipment that failed/. thank you

• Review fromLauren R

  Date: 05/14/2025

  1 star
  Spectrum's service is comparable to ********* where I live in ***** However, they do not offer mobile service to anyone who doesn't have their internet service. Unfortunately they do not offer internet in ***** My parents live elsewhere and have had good success with Spectrum. The rep I spoke to told me I could basically do a workaround where I join my parents' plan and then fill out a form to be taken off of it and put on a net new account. I went through that entire process at which point a manager finally told me it was impossible. They will say whatever they can to get new customers. I spent so much time on this process for nothing. Very deceptive practice. Sadly I will probably stay instead of trying to get back on ******* at this point. At least at Spectrum you can get in touch with a manager to complain to! Such a disappointing experience after all the good things I've heard.

• Review fromStephanie P

  Date: 05/13/2025

  1 star
  This company allowed me to cancel my service however refused to credit me for the unused portion of services that had already been paid in full. I reached out to them to let them know there was a mistake and they informed me that they do not provide prorations. Keeping money for services not provided is unacceptable and even more so when your own customer service rep confirms a refund will be issued for unused portion of services upon cancellation.

• Review fromVe L

  Date: 05/13/2025

  1 star
  Worst customer service with the most unreliable internet Connection. Would not recommend

• Review fromNancy H

  Date: 05/13/2025

  1 star
  SPECTRUM IS GARBAGE!!! I knew when I took their special rate for a year that the service would go up, but it went up again after a few months, then on my last bill it jumped 15 dollars. Also I have had to replace lousy equipment I started out with. This last equipment lost internet power at least once a week and you have to reboot the equipment. I had enough and canceled the service. I didn't realize that I would have to pay the whole month, even though one customer service representative told me it was taken care of. I called again and was told that I still owed the entire bill and they didn't pro-rate . I think the whole company is a bunch of thieves and lairs. Please stay far away from this company!

• Review fromBRIAN G

  Date: 05/12/2025

  1 star
  I turned in my equipment and paid the last bill upon drop off in February 6 of 2025. In May I got a notice saying I owed $55 for 1/28 thru 2/6 after I had my account closed on the 28th and dropped off the 6th of February. Spoke with Darren in Ohio who said I didn’t have a charge and that it was said to be mistake. He spoke with Eric who is a “lead” who said they’d take $20 if I paid the $55 for February. I spoke with David, a supervisor who said I had to pay the full month since it the equipment wasn’t turned in even though the account was shut off the 28th. Is there a class action suit against spectrum that anyone knows of? If not how do I start one?

• Review fromShannon D

  Date: 05/11/2025

  1 star
  We switched cell phone carriers from Cellcom and Verizon to spectrum. We were told that would pay off our current contracts. There policies make it so difficult to get the rebate. We are out about 2500. Because of this. We are terrible disappointed! I’m going to hire an attorney and go back to Cellcom.