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Legal Document Help

Rapid Address Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Complaints

Customer Complaints Summary

  • 356 total complaints in the last 3 years.
  • 101 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in for address change with usps. Unknowingly this company pops up looking legit and making no claims to not be usps. They take all pertinent info, and when I entered card info for purchase it charged me 68 dollars which I know is wrong. Upon looking into it. I realize it isn't even usps and they've done nothing... I did the address change myself.on the actual usps site.... they are fraudulently acquiring people's money by tricking u.

  • Initial Complaint

    Date:10/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I googled change of address USPS and this website was the first to pop up. I plugged in all of my information and then it asked for a card to “verify my information”. The website never stated it would charge me. Immediately after I got a notification from my bank that a $68 charge is pending. Total scam. Happened so fast I didn’t even get to confirm my information.

  • Initial Complaint

    Date:09/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction is September 30, 2023 for $68. This website did not advertise the amount it was charging me. They asked for my card info to verify my address, NOT to charge me the undisclosed fee. They are deceiving and make you believe you are on the usps website.

  • Initial Complaint

    Date:09/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is using the likes of USPS to try to do address change. They have the similar set up as USPS for changing address. I paid $68 for address change but that was only after it says confirm address change the set up was exactly as USPS for inputting information and clicking confirm. Upon googling usps postal address change they also pop up fas top. I immediately tried to cancel transaction, message them, called them and have received no response. They also say order completed but I contacted them immediately following inputting address and ‘confirming’. They are using the likes of USPS to scam people and not following through with communication.

    Business Response

    Date: 10/03/2023

    I filed a complaint regarding Rapid Address Change. They have issued me a refund following reaching out multiple times and following filing the complaint.

  • Initial Complaint

    Date:09/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I find the practices of this company too predatory. The website does not give the customer a chance to review the payment amount before placing an order. The service the company provides is incredibly expensive and the cost is only listed in fine print at the very bottom of the website’s landing page. The website seems purposely designed to hide the high cost from the customer until after the order has been placed. The company is very difficult to get ahold of, the phone number they provide is only for an answering service and it is impossible to speak directly with anyone in customer service

  • Initial Complaint

    Date:09/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got online to make an address change and I thought that this was the actual US PS website come to find out it is not and they just scammed me for $68 I want my money back. This just happened today on September 29th at 7:30 in the morning I didn't know that I was being scammed but now I want my money back That's not fair. Also I sent three screenshots and never gave me a amount until I put my card in.

  • Initial Complaint

    Date:09/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Googled USPS address change. Clicked on USPS website, filled out information and put in my debit card information and was charged 68.00 instead of $1.10. When I looked at my bank account, it said Rapid Address Change. When you call the number provided, they never have anyone available. This feels fraudulent. This happened today September 28, 2023. I just want my money back.

  • Initial Complaint

    Date:09/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged 68 dollars for an address change from a scam company. Wanted a fast and easy way to do so and website was very close to USPS. No charge amount was shown at all up until you put in your card and then it is already gone. I just want my move out to be easy and this company completely screwed me. Please help, Nick

  • Initial Complaint

    Date:09/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is a charge on my business credit card from this company for $68. I did not make this charge. I have been contacting the company for 30 days now and they have not responded. I have done a charge back with my bank and am waiting for a refund. I have lived at my address for over 8 yrs. I have NO need for this service. I need help getting my refund for this fraud charge.

  • Initial Complaint

    Date:09/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was helping my elderly mother change her address after selling her house of 50+ years and moving into an assisted living. Rapid address change mimics a usps site walking you through the process. After putting in all the information the site requests a credit card as soon as you put the card it Rapid Address immediately charges $68 with absolutely no warning or ability to approve or deny the charge. After going through all that the site doesn't even do anything. You're out the money and you still have to go through the process of changing your address. Can't get a refund Can't get in touch with anyone....TOTAL SCAM

Rapid Address Change is NOT a BBB Accredited Business.

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