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Legal Document Help

Rapid Address Change

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 356 total complaints in the last 3 years.
  • 102 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rapid address change posed as the USPS change of address service and charged me $68 that I want back. The USPS website charge a minimal fee for change of address and in the stress of moving (which rapid address change took advantage of) I entered my card info in assuming it was for that minimal fee. Instead it was for $68. When you ask for a refund they say it has been refunded. But after more than 15 business days this money has not been refunded. They prey on stressed out individuals, which is horrible. They are hoping those people will be so bogged down with the details of moving they will forget. I did not forget. I want my money back.

  • Initial Complaint

    Date:04/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 4/16/2024 I attempted to change my address for an upcoming move. Somehow, USPS got replaced with this service and I got charged $68 for nothing. I am not a business nor have any affiliation with Canada. The post office charges $1 for this.

  • Initial Complaint

    Date:04/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mistakenly went into thr Rapid Address Change to change my mailing address, input all my information & thought I was only being charged $1.10 for the service. When I scrolled down in the app there was a statement the fee was $68. Subsequently I requested a refund & was emailed back that they would do so. Then received an email saying my request had not been processed because of lack of payment. So I replied that I had requested a refund & was told they were doing so. Now I see on my online bank statement they have taken another $68 from my account. They have not reimbursed the original $68 yet. Please investigate this matter for me. I cannot afford to be scammed for this amount of money if that is the case.

  • Initial Complaint

    Date:04/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On march 12th i engaged rapid address to change my address. The websife presented as being an official usps site to do it making no mention or indication it was a 3rd party service. I was charged 68 dollars for this. Since then ive found my address has not been changed or any of the services promised done.

  • Initial Complaint

    Date:04/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business’s website is misleading and in particular, charged me $68 for a service the USPS only charges $1. The payment is also a bait and switch, in that it does not explain the full payment amount.

  • Initial Complaint

    Date:03/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged me 68 dollars to change my address while pretending to be USPS.

  • Initial Complaint

    Date:03/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got scammed by rapid address change as they posed as the usps address change of address form. I want my 68.00 back.

  • Initial Complaint

    Date:03/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just a few minutes ago, on March 22, 2024, I googled "USPS temporary change of address" on my phone so that I could get mail forwarded from one address to another. I selected the top result assuming it would be the post office website. Because I was on mobile, the form I was filling out took up the entire screen, so I did not notice any peculiarities or "red flags" with regard to the website's design. Only upon submitting the form did it become clear that this was an address change "service" (scam). In addition to charging me $68 for a "service" for which the Post Office charges under $2, this website says it will notify "up to 200 organizations on [my] behalf" to give them my address information—which I obviously would not have provided to them if I had known, inter alia, that my private information would be distributed at their discretion. I'm attaching two screenshots: The first screenshot "IMG_1014" shows (1) the aforementioned notice that my private information will be distributed to 200 businesses and (2) my invoice number; the second screenshot "IMG_1015" shows (1) the invoice/charge and (2) The list of included "services." Since it's a scam, it's unclear whether or not they seriously intend to submit a change of address to the USPS, distribute my information to businesses, etc. but I do not want any of it. I don't want them doing anything with my information except deleting it. I will go fill out a form in person at the post office. I just want the transaction cancelled and my money back. Thank you and be well.

  • Initial Complaint

    Date:03/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 19 2024 I went to legally chance my address online I was on a website that was said it was a rapid address change it was not clearly listed that the cost of the product is 68 dollars I have made a complaint to that company I have not gotten a response although it happened late tonight so there business hours are closed it read into it afterwards it states all the way at the bottom the cost of it it also states that they do not accept refunds after the submission I got a email with the receipt it was very confusing saying they have a 45 day refund policy but it also said they don’t accept refunds and they instead allow free resubmission

  • Initial Complaint

    Date:03/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the site money only to find out it was a scam and it was only supposed to be a 1.10 but they charger nearly 70 dollars

Rapid Address Change is NOT a BBB Accredited Business.

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