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Legal Document Help

Rapid Address Change

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 356 total complaints in the last 3 years.
  • 102 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to change address with USPS for my daughter and this site popped up! Website is mimicking the government site and then you pay believing it will be the $1 and you get charged $68!

  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to change my mailing address. I googled USPs change of address and clicked on the first link that seemed to be a USPS link. I put in all my information on the website and went through the steps. I put my card information in and hit confirm and was instantly charged for the service without even being given a price or a confirmation email being sent. I later searched for the USPS website and changed my address on there at a way lesser fee and a more legitimate process. I also searched if this happened to other people and found out that this has happened to many people

  • Initial Complaint

    Date:01/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 15, 2024 I put an address change with the US post Office only to find out on that this Address change was impersonating the US post office and charged me $68. I have attempted to contact them regarding a refund and no one from their office has returned my calls or emails.

  • Initial Complaint

    Date:01/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam, when you try to change your address this is the first sight that pops up, but upon further investigation we realized it was a scam.

  • Initial Complaint

    Date:01/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to do a change of address and clicked on the first website that popped up on Google. A couple steps later I realized I was charged $68 for this "Rapid Address Change." I would like a refund figuring it's from a .org website it looked 100% legit. I would like my money back and this company shut down entirely.

  • Initial Complaint

    Date:01/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I clicked on the website to change my address I typed in United States Postal Service this website pops up. I enter all my ass to change my address and then at the it it asked me to enter my credit card information to confirm my identity and address and then they charge me $68 to change my address, it’s a scam they pop up at the top I typed in United States Postal Service and that’s not what I got. This company is a scam and they’re stealing money from people because people are trusting what they’re typing in. It’s ridiculous. Every complaint on here is the same thing because the company is ripping people off they need to be put out of business!!!!

  • Initial Complaint

    Date:01/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 2nd I went to change my address as I was moving soon and I Googled address change and clicked on the link provided which took me to a page that looked very similar to the USPS page for changing your address. I filled in all the information and went to the next page where it said it needed my card information to verify my identity which is also asked by the USPS page so I didn't think anything was wrong. It then charged my card $68 but no where was I told or made aware that they would charge me that much. I immediately emailed and told them I didn't know that was going to happen to which they responded that they would refund me the money but it could take 10-15 days. After 2 weeks I hadn't received a refund so I emailed them again to which they said that I will receive it in 48-72 hours. I have still not received that refund and they never even provided the service that they said they provide so I had to go and change my address a different way anyway.

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was told i was being charged 1 dollar and was charged 68.00. I am not paying this. It is fraud.

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed to change my address and Rapid Address Change was one of the results. I went through all the steps, which all appeared to be normal, then they charged me 68$ without even telling me how much they were going to charge in the 1st place. After doing a little more research I seen this is a scam company.

  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to change my address on Jan 4. I did not agree for $74 to be paid. It came out of my account. And my address has not been changed.

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