Complaints

This profile includes complaints for Spimba Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spimba Inc.

  108 Patriot Dr Ste A Middletown, DE 19709-8803

• 

  Spimba Inc.

  2055 Limestone Rd STE 200C Wilmington, DE 19808

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a playground set from Spimbey on June 6th, 2022 for $1232 via monthly payments of $119.16 through Affirm. I was given a confirmation screen after the payment went through that the playground would be shipped the week of July 4th. The week of July 4th came and went and I had still not heard from the company. I emailed the company on July 15th (no phone number to call) staying that I was within the 45 day return policy and that I wanted to cancel the order. They sent me an email on July 16th stating that I would have to pay a $300 cancellation fee because it was a semi-custom product and it was after the two week period that I could cancel without paying the fee. I emailed them back on July 16th stating that I wanted the order cancelled and that I was not paying the $300 fee because it was fraudulent on their part to have a shipping date past the two week period and then not provide any updates as to when it would be shipped out. I have found that this exact situation has happened to most others that have bought from the company that their order was never shipped and the company kept collecting payments. I received an email back on July 17th from the company saying that they would be cancelling my order and that I needed to look for a cancellation link from WISE in order to cancel and get a refund. Three weeks passed and they still had not sent me the link. I emailed them again on August 4th asking about the link and was told that I needed to be patient and that they were requesting again to management that my order be cancelled and that I be sent the link. I have not received a playground set or a cancellation email. I would like the order cancelled as I refuse to make anymore payments to this fraudulent company.

• Initial Complaint

  Date:08/05/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a child's outdoor playset/swingset for $2279 on May 29 with a delivery date of the beginning of July, roughly July 5-8 it said. After hearing nothing from them in regards to shipping/tracking, I contacted the company on their website on June 28 and was told that the product would be shipping on the July 22nd. I again have heard nothing from them and contacted them again on July 21 to see where the product was. They then told me they were having warehouse delays but they signed a contract with a new warehouse and that "once the updates will arrive, you'll get an email from our automated system, which will include dates of shipping and the tracking number". Then again on July 26th I reached out after seeing numerous complaints about them online with similiar experiences to mine. They stated on July 27th "your order has been added to the truck loading list". I have yet to see any tracking information and at this point I do not believe this company. I want a refund. Also, I am not paying the $300 cancellation fee that was added to their company policy AFTER placing my order in May. I can assure you this company will not be keeping any of my hard earned money. If they are so backed up on orders, they should shut their site down until they can get their production in place. See attached conversations both from Instagram and their website. Also attached is receipt of payment.

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16, 2022, I placed an order on Spimbey.com for a playset. My total was $848.00 which I paid through Affirm. I am still making payments. The business committed to provide me with a stylish, safe, customizable, unique, easy to assemble, one-of-a-kind play set for my children to enjoy.
  I was told my set would be delivered May 23-25th and never received it. They kept telling me to wait and it would come. I received tracking information and found out that they had delivered it to the wrong person and address. Spimbey told me that they had sent me the wrong tracking and would send the correct information which they never did. I did receive a box of items in late May that I ended up sending back to Spimbey after I decided i was moving forward with a refund. I have my shipping receipt and confirmation showing that it was delivered back to Spimbey. According to their refund/return policy they have 14 days after receiving items to refund my full amount to my form of payment. They did not follow through and I have not received it even though they keep telling me that I am top priority for refunds, this company is a scam and are stealing people's money. They also tried to send my refund to something called WISE which I told them i never agreed to and it's not in their policy. They also changed their refund/return policy to show that there would be a $300 cancellation fee without updating the date of changing it. It still shows November of 2021 as the last time they updated their policy. I attached proof that I also sent to them showing it did not apply to my order.
  My order number is #26042. Tracking through Estes is *********** Parcel Tracking number is **************5571. I have attached all communication, receipts, and documents that I have. Thank you.

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a playset from SPIMBA INC ("Spimbey") on 5/14/2022 for $828.00. I financed the order through Affirm. I received a purchase approval and loan confirmation from Affirm, but I did not receive an order invoice from Spimbey. Several days later, they sent me an email titled "Thank you for your order #37505" outlining their production process. The product was promised to be shipped 20-30 business days later (between 6/10/2022-6/24/2022) and delivered within 7-10 business days thereafter. Shipping expectations were inferred by their "Shipping" information on the website for "playsets without ramp/monkey bars/ bridge". https://spimbey.com/shipping-delivery/ Spimbey did not reach out to indicate that the shipment had been delayed or canceled. On 7/20/2022, I attempted to contact customer service through their online form to inquire about my order. I did not receive a response. On 7/31/2022, I attempted to contact customer service through their online chat widget. I did not receive a response. Immediately afterwards, I initiated a dispute through Affirm, and I received my first response from customer service the following day, 8/1/2022. In my response, I requested to cancel my order. The reply I received (on 8/2/2022) stated, "I see that you have already opened a dispute with your credit institution. The money will be refunded as soon as the dispute is over." To be clear, I have not received the playset from Spimbey that I ordered on 5/14/2022, and Spimbey has not issued me a refund at my request to cancel the order for goods that they promised but have failed to provide. There are two active social media groups with Spimbey customers experiencing similar issues:
  
  "Spimbey US class action lawsuit" https://www.facebook.com/groups/1145321206013572/?multi_permalinks=1166069193938773%2C1166035177275508%2C1165972567281769%2C1165966807282345%2C1165915540620805¬if_id=1659352016525052¬if_t=group_activity&ref=notif
  
  https://www.instagram.com/myspimbeyexperience/

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an outdoor playset for $2456 on March 8, 2022 financed through Affirm, stated to be delivered in April 2022. They received full payment from Affirm at that time, and I have been paying my bill to Affirm for 4 months now for close to $1,000 out of pocket (and the remainder owed to Affirm in my name). Since March 8, 2022 I have only received shipping delay notifications intermittently and promises to ship that have never been fulfilled. There is a LARGE community of others that have been affected by this fraudulent company (https://www.instagram.com/myspimbeyexperience/ is one such example, a google search will turn up many more). Upon my final recent demand of a refund (I have actually demanded one multiple times but they always refuse to commit), they have reported that the refund is subject to a $300 cancellation fee (this was NEVER shown at the time of purchase and many other buyers have stated it was added to their website AFTER our orders were placed, with photographic proof). On June 21, 2022 I first demanded cancellation and refund. This request was first ignored and then delayed by offering free accessories. On Friday July 22, 2022 I once more demanded a refund by Monday July 25 and I have still not received it. I demanded one more time the refund in full by end of day Monday July 25 or I would be filing an FTC complaint, and still have not received it. I have since filed complaints with the FTC, the NY AG, the Delaware AG and now the BBB. Thank you.

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a play set in may and were told it would be delivered in June. Then told it would arrive in July. Then told they really had no updates other than warehouses moving, their logistics changing, and they offered to give me $50 which I refused. They offered an accessory to a play set that we don’t have too. Their shipping is all misinformation and anytime you ask for a refund they try to distract you with another accessory or that they will have to keep $300 for a restocking fee. I’ve never even been shipped anything so there is no restocking fee.

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a swingset from a company called spimba AKA spimbey based out of Delaware over 5 months ago using affirm as a payment method, and never received any items at all. Finally, after numerous excuses and emails about delays etc we canceled the order and requested a refund on 7/14/22. To this day we have yet to receive ANY refund (they also tried to add a $300 fee, but we ordered before they updated their return policy in June and that should not apply to us so we demanded our FULL REFUND). It takes days for a proper email response and they are all the same copy text that other customers get. We have a group of over 200 other individuals on facebook called "spimbey class action lawsuit" that have been scammed by this company. our order number is 22679.

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a play set on 2/22/2022 with promised shipping in April. Then told delivery last week in June, told again first week July and again second week in July. Tomorrow is 1 August and we still have not received the playset. The company wants to charge us a $300 cancellation fee although they implemented that rule in June 4 months after we ordered the playset.

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a swing set from Spimba Inc in March, which was supposed to be delivered in early May, in time for my daughter's birthday. As the ship date approached, I began to receive strange, overly detailed emails enumerating why the product could not be delivered on time. After the third shipping delay, I contacted Spimba and asked to cancel my order and receive a full refund. They attempted to deny my refund and insisted that I be patient, but I refused and reminded them--citing their own policy--that it was well within my rights to cancel before the product had shipped and receive a full refund. They sent me a new policy, written after my order had been placed, stating that the cancelation fee was 300 dollars, nearly 50% of the original price. I sent them a screen shot of their original policy and asked for a full refund which they said they would give me. That was several weeks ago. Since then, I have followed up to ask about the refund, and they have given me several cagey answers about their finance department struggling to process it. This is beginning to feel like fraud. I would like the Better Business Bureau's assistance in receiving my full refund as soon as possible.

• Initial Complaint

  Date:07/31/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening,
  
  On March 6th I placed an order from www.spimbey.com for a swing set for my son. In placing the order it was advertised for a April delivery and that was fine. April came and went and I contacted them and they mentioned they were experiencing delays. I understood there were delays and I was okay with this as my sons birthday was not until june. May came and went as we moved into June and all I got was excuses.
  
  At one point they offered me a free accessory and I accepted hoping this would arrive sooner or later. June came and went and all I kept getting was delays.
  
  In the past week I requested a return in which they said they was a $300 fee for refunds because certain parts were “custom”, there is nothing custom about the swing set we ordered. After finding several other people who are having issues it was brought to my attention that the $300 refund fee was implemented on June 24th, 2022 after I placed my order on March 6th.
  
  All I want is my full refund, I am not interested in the product as it seems more of a hassle then it’s worth.
  
  There are several hundred people dealing with the same issue as I am, each one dealing with excuses and delays.
  
  I have included invoice and all emails communications I have had from them. All I want is a refund so I can buy my son a swing set.
  
  Any help is appreciated, thank you