Complaints

This profile includes complaints for Spimba Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spimba Inc.

  108 Patriot Dr Ste A Middletown, DE 19709-8803

• 

  Spimba Inc.

  2055 Limestone Rd STE 200C Wilmington, DE 19808

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a backyard play set for my family on 3/5/22. It was promised to ship by the end of April.
  At the end of March a general email went out describing problems the company was having with shipping and logistics so we waited. We still heard nothing the entire month of May. I returned to the website and started a chat with a customer service representative. He stated that our order was scheduled to ship between June 13-23. We heard nothing. I sent an email to the company requesting another order update and they responded on June 26 stating our order was in transit between the shipping company and delivery company and we should now expect in mid-July. Again nothing, I contacted via chat in mid July and they went on about how they had to change warehouses but now that move was complete and our order would ship by the end of July. When nothing came at the end of July I emailed the company requesting a full refund. They emailed back apologizing about all the delays said we were a priority and scheduled to ship the second week in August, they asked for one more chance to make things right and we’re going to ship a “baby swing “ with our order for our trouble. Again, no email about shipping has come, we discovered the Facebook page during this time where hundreds have also been experiencing the same problems with this company.
  Yesterday I sent an email to the company requesting a full refund, which they immediately responded saying after reviewing our case they would send via a payment system called “wise”. I declined and asked they refund the $1999.00 we paid via our credit card. They agreed. However, according to many of the comments I read online this is what the company does and it is unlikely that I will actually receive this refund until I begin making contact with the AG’s office and FTC which I have now done.

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a playset from Spimbey in May with impression that is would be shipped out first week of July. After multiple emails and chats with the company, my shipping date keeps getting pushed back.
  Now it is estimated to ship end of August, but that is not for certain either. They blame the warehouse for the delays, the new warehouse that they are supposedly using is GoBolt.
  I reached out to them and they confirmed that although they are going to be working with Spimbey, they have not received any product from them to be shipped.
  Multiple complaints have been filed against this company by frustrated customers.
  I have filed a complaint with the Delaware AG as well today.
  I have asked for a full refund but they say it may take up to 15 days, but there are customers who have been waiting for months.

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on March 18th I bought a playset from this company. They said it would be ready by the beginning of May. On June 15th I hadn’t received any update, so I decided to ask for a refund. I have emailed back and forth with them almost 20 times at this point attempting to get my refund and they continue to say, “they are working on it”. They even tried to change their refund policies during our transaction and keep an additional $300, saying that it is a semi-custom product despite this not being in their original documentation on the website or in our emails. I have been more than patient with them and there time has run out with me. I have submitted to get refunded by my credit card company as well, but I want to take every avenue to ensure this doesn’t happen to anyone after me.

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a children's play set on 4/21/22. I used Affirm, a third party financing service, to pay. At the time of purchase, my play set was estimated to deliver by June 6, 2022, as per the product listing page.
  
  I never received an invoice for my purchase, only an email stating my order was received with my order number. At this point, I don't remember what item I purchased.
  
  I never received an update regarding my order or any delays. I reached out via email to the company on 6/13/22. The company has told me multiple times that there have been delays, thanked me for being patient, and that my set would ship soon. However, they have never provided actual estimates or dates.
  
  On 7/20/22, I requested a full refund. At this point, they threatened me with a $300 cancellation fee. On 7/24/22, they stated they will provide me with a full refund. I have contacted them about that status of my refund since then, and have yet to receive it.
  
  In summation, I placed my order on 4/21/22 and never received it. The company has not been able to provide me with an update. They granted me a full refund, but have not processed it as of yet. I have also contacted Affirm to dispute, but they are giving me issues as well. All I want is a full refund of the amount I paid, $999.00.

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2022 I placed an order with Spimba for a swing set with the promise of delivery in the fist week of June. This was in the amount of $1000. Order # 37170. Beginning in June, I have been contacting this company asking where my order is and the responses were excuse after excuse. At one point their product was impounded, then they were "behind', then changing warehouses. So I requested a refund. They then tried to tell me that $300 would of my amount would not be refunded because in June they updated their return policy. I said absolutely not. When I ordered, there was no such clause in the policy. After several emails back and forth, they stated they wouldn't keep the $300 and refund all my money. This was in the end of June/beginning of July. We are now here in August and I am STILL waiting for a refund. They continue to say that my request is "escalated" I went from "it will be 10 days", to 14 days, to 7 days and still have not received a thing! I have also filed a complaint with the Delaware Attorney General's office as they have been involved in issues of the same nature with this company. I just want my money back.

• Initial Complaint

  Date:08/10/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a swing set from Spimba (spimbey.com) on 5/13/22 in the amount of $1074. We decided to finance through Affirm during the checkout process. The swing set was expected to to ship in mid-late June. In early July, I reached out to Spimbey via the chat option on their website and they told me it was delayed but should ship soon. A couple of weeks went by, I reached out again and was told they were changing shipping providers and had to move everything from one warehouse to another and it would be shipping soon. I reached out again a few weeks later and was told the first week of August. I reached out again and was told the end of August. I at this point was feeling very frustrated and asked to speak to someone via telephone and they said their phone lines were down. I then expressed my frustrations in that I thought this may be a scam website since I hadn't received one email communication explaining the shipping delays and wan't to know what this business was going to do for me to make up for the significant delays and poor communication and the person I was chatting with went offline. I contact Affirm to see what they could do and they told me since my purchase was out of the 60-day window, they wouldn't do anything for me and told me I need to keep making my payments or else I would go to collections. This has been a nightmare. All I want is a swing set for my kids. I am not sure how to provide and how to get my money back. Help please!

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Playset from Spimbey on April 7 2022, the expected delivery date was June 4 2022. It is now August 9 and we have yet to receive delivery of the playset. I have been in contact with the company multiple times in the past 6 weeks and keep receiving answers that they are moving warehouses and unable to give me a good answer for expected delivery- first it was the 3rd or 4th week of July, then the first week of August- I contacted them again today and it does not appear that any playsets are being delivered yet and they could not even give me an approximate date of delivery. I am frustrated by their lack of responsiveness and communication with customers. I have emails and screenshots of the communication to support the claim if required. Unable to upload at this moment.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a play/swing set for my children (order number of 29032) on March 24, 2022 for $2,139.00 with a delivery date of “May 2022.” With no updates regarding my order, I contacted Spimbey customer service and each time they promised my item would be shipped. This continues through June and into July. I have requested cancellation of my order for a full refund, but they continue to make me offers and promise delivery instead of processing my cancellation and refund. They also insist that if I cancel, they will charge a $300 fee, which was not listed on their website until months after I placed my order. Even so, this is not a return since they have not shipped my order as it pertains to a cancellation for extended delays and failure to deliver the purchased product. I no longer trust this company to deliver my product or cancel/refund my order.

• Initial Complaint

  Date:08/07/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found an online company to purchase a play set through. It appeared they were a start up company taking orders in 2021 for delivery in 2022. I ordered in March 2022 and was supposed to get my play set may 2022. I have emailed the company back and forth many times. They claimed the delays were Shipping related and that they switched warehouses and then again shipping delays. I waited until mid July and then finally told my credit card company and they reversed the charge. It was $1136

• Initial Complaint

  Date:08/07/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late February I purchased a play structure from Spimbey for $1119. They told me that the play structure should be delivered in April. It’s now August and still nothing… In April I emailed them to find out where my purchased product was? They informed me they were behind with delivery’s and they were expecting my play structure to be delivered in the first half of May. In the second half of May I emailed again to see what the status was and if it would be possible to get a tracking number. They told me they couldn’t send a tracking number until they received it to their warehouse and they were confident it would be delivered in the first half of June. Now June comes and goes and I continue to follow up and try and get answer with no success, just the same run around… no tracking number, delivery in the first or second half of the next month. I eventually have enough of this and ask to get a refund on the product I never received..
  They say they can issue a refund but would keep $300USD because this was a “custom” order.. but when I initially made the purchase I reviewed the return policy and it never said anywhere about keeping a $300usd deposit.. Then they said I should still be receiving it in the first half of July and if I decided to keep it instead of getting the refund they would through in another accessory and would give me a partial refund of $50. I reluctantly agreed because I still wanted the play structure! In the middle of July I emailed yet again to find out where everything was and when I should be receiving my $50 partial refund and they said the refund would take 14 business days to be processed and they were moving warehouse in order to increase their shipping and now I should be expecting my delivery in the first half of August. All I’m looking for is the play structure or a FULL refund, but I feel at this point I’m not going to be getting the product or any money back..