Reviews

This profile includes reviews for Sallie Mae's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sallie Mae has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sallie Mae

  300 Continental Dr Newark, DE 19713-4322

  
• 

  Sallie Mae - Dept of Educational Loan Services

  PO Box 740351 Atlanta, GA 30374-0351

• 

  Sallie Mae

  3111 N. Highway Dr. Saint Louis, MO 63139

• 

  Sallie Mae

  2000 Bluff Dr Lawrence, KS 66044

• 

  Sallie Mae

  5090 N 40th St Ste 160 Phoenix, AZ 85018-2116

Review Details

• Review fromSusan D

  Date: 10/08/2022

  1 star
  Very sorry we worked with this company for my granddaughter's student loan. Last year we took out a loan for her second semester at college. The interest rate was a bit high, but within reason. We decide to take out a loan for her second year. Wow!!- the interest rate was 5 points higher. I am a cosigner and have a near perfect credit score. I called numerous times asking to speak to someone who would explain why the huge interest increase - was put on hold for long periods of time trying to get an explanation for the exorbitant interest rate .No one could give me a reason other than that It is the "system" determining the rate. We soon cancelled that loan and worked with another company that gave us a much better rate. How can this company be helping students get an education!! Charging nearly 10 percent interest rate.

• Review fromEthy G.

  Date: 10/07/2022

  5 stars
  I cosigned for my daughter and the rates of the loan went up to 12.25 %..Outrageous. This is predatory. I cant sleep from worry and scared for my life, what an awful way to live. Someone please help Better Business Bureau. Please call and I will listen to your suggestions.

• Review fromFreschly S

  Date: 10/04/2022

  1 star
  They are so terrible. I wish I never went through them for my student loans. They do not communicate anything with you. I was denied for a repayment program and was never told about it. They let my loans rack up and get late fees. It was never told to me that I was not signed up for the program but yet I still got payments taken out of my account. Their customer service is terrible and they are not helpful. No one knows what they are doing over there.

• Review fromDavid H

  Date: 09/28/2022

  1 star
  As a co-signer, I paid off the loan for my son who has autism. Contacted Sallie Mae through chat line to request a 'paid off' note from them. I note them I am DEAF. Staff wasn't cooperative. Asking me to call the 800 number. This staff isn't smart and does not know the meaning of 'DEAF'. TERRIBLE service for the DEAF. Would NOT recommend any DEAF person to apply through Sallie Mae! No exception since we are in the 21st century!
  

• Review fromCole D

  Date: 09/20/2022

  1 star
  My dad signed me up for this company right after signing up for college. At 18 I didn’t really understand what I would be signing up for. If I had any idea what my payments would look like at the end of my college experience of course I wouldn’t have said yes. Since I required a co-signer I got my dad to help who apparently had a horrible credit score because I had a 13.89% interest rate getting me a $600 a month bill straight out of college with no way to pay for rent and the increasing prices of everything in 2022. They aren’t the only company to do this. Discover gave me a similar interest rate at 11% and an additional $340 bill on top of that.

• Review fromPC C

  Date: 09/19/2022

  1 star
  Horrible company, if I could go back in time and change one decision I made it would be not to borrow money from these people. They are unwilling to work with you in payments, the interest is more than the loans and they charge interest on paid off loans. I know this because they are currently doing it to me now. When I reached out to them to find out why and make it stop they are in a 3 hour meeting and not answering calls. Luckily my situation is better than most, these reviews make me feel sad they shouldn't be allowed to harass family members of deceased people or run their business the way they are it's indurated servitude, modern day loan sharks. Something needs to be done.

• Review fromElizabeth R.

  Date: 09/08/2022

  1 star
  Sallie Mae is a money hungry predatory institution. They do not allow refinancing or student forgiveness. They're garnishing my grandsons account for an exorbitant amount of money with no regards of how much money he makes and not happy with at they torment all the time wanting payments from me. They think because I am a senior they're going to scare me into sending money? I don't think so.

• Review fromNicole M.

  Date: 09/02/2022

  1 star
  To make a long story short this company is not helpful to their borrowers. Basically if you already used the Graduate Repayment Program and used the forbearance then thats it. You have no more options. So unless you miss a payment they will be more than happy to assist if possible but there is no guarantee. If you are trying to avoid that and trying to get ahead of this you can forget help. I will never ever recommend them to anyone. They are unhelpful and will send you all over the place to finally have someone tell you no they can't help. Even with Covid-19 they only pause the payments for three months they never offered any alternative repayments other than the Graduate Repayment and once you used that then your done. Now with Rescission looming over they will not help. So I will repeat never ever use them.

• Review fromTequioya S.

  Date: 08/09/2022

  1 star
  They don’t want to help me find the best payment option for me. They aren’t very helpful. They want you to report as delinquent before they start to help you to prevent going into delinquency.

• Review fromCeleste T

  Date: 08/09/2022

  1 star
  This business is a rip off. Why is it allowed to start interest on a loan knowing the student is still in school? How do they think the student is able to repay the loan furthermore the interest as soon as the loan is released? They are doubling the amount by starting the interest the day the loan is distributed to the college. The federal government should not let this happen. It is evident Sallie Mae is setting students up for failure.