Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  PO Box 26182 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  PO Box 8801 Wilmington, DE 19899-8801

  
• 

  Barclays Bank Delaware

  PO Box 8885 Wilmington, DE 19899

  
• 

  Barclays Group

  5725 Mark Dabling Blvd #140 Colorado Springs, CO 80919-2221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was an authorized user on this account and I also have a visa card in my name. I called to take myself off the account as a authorized user. I would like for Barclays Bank to remove this account off my credit report as soon as possible since I am no longer an authorized user on this account. The primary account holder is Betty Miller. I do have the right to request to be taken off the account as well as requesting you to remove this account from my credit report.
  
  previous card number ***************8 exp. 11/26
  Please contact me if you need any other information.7***********

  

  Business Response

  Date: 12/20/2022

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  December 20, 2022
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent charges will not be corrected on a credit card I did not activate or nor use. I've contacted multiple times only to be lied too. This has impacted my credit tremendously. The supposed $5 I charged is now in the hundreds.

  

  Business Response

  Date: 01/05/2023

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  January 5, 2023
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an Old Navy credit card for about 10 years. It recently changed to Barclays Bank. Since then I have not been able to access my account online. When calling the phone # on the card, the calls get bounced around to multiple dept/agents. They want me to take my # off the national Do Not Call list in order to get a code to access the online account. Multiple phone calls, multiple agents, almost 2 hours of time and they still will not give me access to my account online. I have no way to log in to see transactions or balance. Looking at their Facebook account shows that this is a common problem.

  

  Business Response

  Date: 01/10/2023

  Please see attached response.

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7th I closed on a house. Part of the closing cost included a check for $1,344.84 to pay off my Carnival Barclay credit card. I mailed the check on November 9th with USPS Tracking. Received notification on November 16th the check was received. The check was cashed/cleared through Wells Fargo
  on November 17th. I have a copy of the cleared check which shows someone wrote the last 4 digits of my credit card on it. As of today, it has not been posted to my account. I've called several time and was given different timeline on when the money will be posted. 7-10 business days...from what date. 3-5 business days...from what date. I was then told the check should be applied by December 1. It was not. So I called, again on December 5 filed a complaint for an investigation, was told it will take 2 billing cycles. I then requested to speak with a manager and was told it will only take 24-48 for the investigation to be completed and I will receive a call. NEVER received that call and NEVER received the deposit to my account. Called again right before making this complaint, 1-2 billing cycles for the investigation it will take. This is very upsetting. I feel like their customer service has no idea of what they are doing. They say what they believe you want to hear, just so they can be done with the phone call. Carnival Barclay, if this is the only communication we have to resolve any issues, then your Relations Managers (customer service) needs to be up to par. This is very nerve racking at the very least. I've received different information on every phone call even from the manager that had no idea what could be done. I need my payment to be applied as soon as possible with the interest charges waived. Thank you.

  

  Business Response

  Date: 12/20/2022

  Please see attached response.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from BRCLYSBANKDE on my credit report. It says it was opened on 2020-01-19 for $0 with account number starting in 00032076064**** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.
  
  I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  

  Business Response

  Date: 12/29/2022

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  December 29, 2022
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us from the Better Business Bureau of Delaware. To
  ensure the most efficient handling, this correspondence was forwarded to
  Barclays Office of the President to investigate and respond.
  
  We
  completed the investigation of your inquiry and emailed you a detailed summary
  of any actions we may have taken via email from Intralinks. Please allow 24-48
  hours for delivery.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected] or
  call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to
  8:00 pm ET.
  
  Sincerely,
  
  
  
  Office
  of the President
  
  
  
  
  
  

• Initial Complaint

  Date:12/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2019, I purchased an Item at apple and used Barclay to finance my purchase. I contacted Barclay to set up an automatic payment at 0 Percent interest via phone and asked the associate to please add the automatic payment to suffice the cost to ensure my purchase would be payed in full. Three years later I noticed automatic payments were still being charged to my account by Barclay and I contact them today, 12/04/2022. They informed me I have only been paying the interest amount and that I still owed the full balance. When I spoke to ***, a Manager at Barclay, she made an admission that the person who set up my automatic payment messed up the amount and only selected to pay the minimal payment which only covered interest. She then continued and stated that she could not do anything about it and charged me the full balance to close my account. I am filing this case in hopes to get get some answers as I do not believe I should be paying for someone else's mistake.

  

  Business Response

  Date: 12/15/2022

  Please see attached response

• Initial Complaint

  Date:12/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a banana republic store card (account ***************06) that is serviced by Barclays Bank of Delaware. I made one purchase and used their website to submit a payment to completely paid the account off. Attached is screen shot of my account showing that they received a payment for $98.25 on 10/26/2022. Then it shows a stop payment on that same day. I was not notified nor did I contact Barclays or my bank to stop payment to Barclays. I don’t know what happened, I believed that the account was paid in full. Since 10/26 Barclays has charged me the original payment, a stop payment fee and interest fee. My balance is now $131.13. I only found out about these charges recently. I attempted to contact Barclays but their representatives keep disconnecting the call. I contacted my bank and they advised me to contact Barclays and get the transaction number connected to the stop payment. I am unable to get in contact with a representative from this organization. In addition to the interest penalties and fees, this creditor has reported me 30 days late. I am imploring BBB to assist me to resolve this matter with this criminal organization. I never contacted Barclays and requested a stop payment. At the time of the charge, I had more than enough in account to cover the charge. I can provide statement, from my banking institution stating that I did not request a stop payment, nor did occur any fees that would associated with stop payment.
  
  Thank you for taking the time to review my request!

  

  Business Response

  Date: 12/28/2022

  Please see attached response.

• Initial Complaint

  Date:12/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a credit alert on November 28th that there was an inquiry from Barclay Bank on my credit report that I didn't request. On the 30th I was alerted than an account was open. I contacted Barclay Bank and explained it wasn't me, the woman told me that she was closing the account and notified their fraud department so the account was flagged as fraudulent. On December 1st I placed a freeze on my credit with all 3 credit bureaus, but I was just alerted again (December 3rd) that there is another inquiry on my credit from Barclay Bank. They obviously did not flag my information for fraud alerts and Transunion obviously didn't follow through with freezing my credit. This needs to get fixed permanently or I will be filing a lawsuit.

  

  Business Response

  Date: 01/03/2023

  Please see attached response.

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18518014
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barclays/ Banana Republic is reporting erroneous lates on my credit file. These lates are from 6/22 to 10/22. During this time I would call in to make my payments and the representatives of Barclays could never find my account. I have attempted to make the payment on multiple occasions and this was the issue every time. I am trying to obtain financing and this is the only thing in my way, I am a bit frustrated because these lates were not my fault. I attempted to make the payments but the representatives of Barclays were the ones that could not find me. I would like for you to remove these lates from my credit file.

  

  Business Response

  Date: 12/21/2022

  Please see attached response.

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed a credit card account with this bank on 6/30/2022. I paid the amount in full on that date, according to their online website. Five months after I closed this account, I noticed my credit score had dropped from 804 to 644. Upon investigation, I found that Barclay's had reported me to credit reporting agencies for an outstanding balance of $6! I NEVER received a bill for this amount. I NEVER received ANY communication from this bank, once I closed the account on 6/30. Now 6 months later, the balance is $57 and past due by 90 days! This is outrageous and devious at best!

  

  Business Response

  Date: 11/22/2022

  Please see attached response