Reviews
This profile includes reviews for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 394 Customer Reviews
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Review fromTerri M
Date: 02/25/2025
1 starTerri M
Date: 02/25/2025
Horrible! Advertised a Credit Card for Carnival Fun Points of 30,000 with first $1000 purchase. I applied, approved, spent $1000. No points. Waited. Called. Spent 4 hours of my time. Only to find out after almost a month that THEY- BARCLAYS- created TWO accounts for me and the account I was using did not have the offer if 30k Fun Points. Customer Service is clueless. I have opened two 'tickets' to try to get the issue resolved and keep being told "the back office is working on it"- all the while, I want to pay off the account and be done but cannot because they are not sure which account I should be using. WHAT IN THE WORLD? Now I know why I have never wanted a Master Card and will close this one out after it is resolved. THEY made a huge blunder. How do you even create 2 brand new accounts for someone. RUN!! DO NOT OPEN A BARCLAYS ACCOUNT!!!! No resolution and you are not allowed to speak to anyone who has any answers
Barclays Bank Delaware
Date: 03/25/2025
We appreciate the time you took to speak with us regarding this matter. Should you have
additional concerns, please feel free to contact us via phone at 866-750-6031 so that a
member of our Office of the President can further assist you. Our hours of operation are 8:00
am to 8:00 pm ET, Monday through Friday.Review fromThomas C
Date: 02/25/2025
1 starThomas C
Date: 02/25/2025
Abysmal customer service. Reports multiple falsehoods to the CRA’s and continues to gaslight consumers when they dispute it. STAY FAR AWAY FROM THESE CON ARTISTS!Barclays Bank Delaware
Date: 03/04/2025
We appreciate the time you took to correspond with us regarding this matter. Unfortunately,
our attempts to contact you regarding your concerns were unsuccessful. Please feel free to
contact us via phone at 866-750-6031, so that a member of our Office of the President can
further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through
Friday.Review fromRicky M
Date: 02/19/2025
1 starBarclay has very incompetent investigator/fraud department!!
I called Barclay on December 6, 2024 to report a fraud on my card because my wallet was stolen. THAT’S HOW THEY FOUND OUT BECAUSE I CALLED AND REPORT IT “STOLEN”. And now, they came back telling me that I didn’t tell them that my wallet/card was stolen and the transaction is valid???! Because the chip was used and on my position?!!! How do you suppose to use the card?? Does it even matter???! When I called to find out how they came to that conclusion the rep didn’t have much to say and when I asked if the Merchant was contacted to validate the transaction and she said, NO! So the reality is they ASSUME the transaction is valid because the chip was used without doing their due diligence.
How are you protecting your customers/consumers from fraudsters or thieves, if you don’t do your due diligence but instead you just ASSUME???!Review fromEdward O
Date: 01/23/2025
1 starEdward O
Date: 01/23/2025
Horrible customer service. I was on vacation, and they have these tables set up to suck people in to getting better vacation packages. If you don't cancel within 7 days, they charge you. I was actually hurt on a boat from their vacation hotels and was not able to cancel the package until about 9 days out. They will not work with you; they have poor customer service answering phones. Now I'm stuck with $10,500 bill in which I cannot even enjoy the vacation packages. Have written them letters and sent emails. They also are working with RCI which is another credit card company. I wish there was something I could do to stop this.Barclays Bank Delaware
Date: 02/13/2025
We appreciate the time you took to speak with us regarding this matter. Should you have additional concerns, please feel free to contact us via phone at 866-750-8031 so that a member of our Office of the President can further assist you. Our hours of operation are 8 am to 8 pm eastern time, Monday through Friday.Review fromJesse Y
Date: 12/20/2024
1 starJesse Y
Date: 12/20/2024
It is incredibly disappointing that a giant bank like Barclays provides the worst customer service in the US. I was trying to open a credit card on 12/5 and waited a week without a response, so I called; the representative said I needed to fax additional information to verify my identity. I understood and provided those right away via fax. I waited for another week, but still no response, I had to give them a call again. OMG, this dude who answered the phone was unprofessional to an unbelievable degree, saying my documentation provided was incomplete. First, I am 100% certain that I followed the instructions mailed to me. Second, if my supporting documents were insufficient, why would no one call or email to notify me? Lastly, if a representative cannot effectively communicate with customers, having him/her sitting on that spot is a disgrace. Consider minding your business somewhere else.Barclays Bank Delaware
Date: 01/09/2025
We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at 866-750-6031, so that a member of our Office of the President can further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through Friday.Review fromJose R
Date: 12/20/2024
1 starJose R
Date: 12/20/2024
Too arrogant customer service, the worst customer service in the worldBarclays Bank Delaware
Date: 12/26/2024
We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at 866-750-6031, so that a member of our Office of the President can further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through Friday.Review fromAlyssa D
Date: 12/13/2024
1 starAlyssa D
Date: 12/13/2024
THIS BANK IS FRAUD!!! It needs to be shut down immediately!!! Someone opens a Cc in my name and this company can’t even help me! They sent me to debt collections to just collect the money, yet can’t even show the charges on the cc!!! It’s been a run around headache! All while effecting my perfectly good credit score!! THIS BANK IS FRAUD. It does NOT need to be in business!!!!!!!!!!!! ??????????????Barclays Bank Delaware
Date: 01/10/2025
We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at 866-750-6031, so that a member of our Office of the President can further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through Friday.Review fromThomas P
Date: 12/12/2024
1 starThomas P
Date: 12/12/2024
After a few years, my barclay's credit card has had better interest rates than any I owned. No issues, no late payments, no overlimit fees. I charged a few items this past month and bam! The NEW interest rate on just those 2 charges were 5% higher than my normal interest rate. I contacted them about it and they told me that they needed to pull in line with normal credit cards. What a kind thing for them to do, considering my payment history with them. So I guess everything that gets charged from now on will be at the New normal %rate. I'm beyond fed up with all these rules that take a book as big as a dictionary to hold. I will not be charging anything from here on out with these people. That's just a slap in the face for us poor folks. I wouldn't recommend.Barclays Bank Delaware
Date: 12/27/2024
We appreciate the time you took to correspond with us regarding this matter. Unfortunately,
our attempts to contact you regarding your concerns were unsuccessful. Please feel free to
contact us via phone at 866-750-6031, so that a member of our Office of the President can
further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through
Friday.Review fromHoozaifa T
Date: 12/11/2024
1 starHoozaifa T
Date: 12/11/2024
Did a balance Transfer on 11/14/24 till date 12/11/24 no transfer was credited to the account, No customer service has answer to the questions or any tracking numbers for the funds, all they have for a reply is that this can take up to 1 to 2 billing cycles.
worst experience.Barclays Bank Delaware
Date: 12/19/2024
We appreciate the time you took to speak with us regarding this matter. Should you have additional concerns, please feel free to contact us via phone at 866-750-8031 so that a member of our Office of the President can further assist you. Our hours of operation are 8 am to 8 pm Eastern Time, Monday through Friday.Review fromMinh N
Date: 12/10/2024
1 starMinh N
Date: 12/10/2024
I’ve had one of the most frustrating and disappointing experiences with Barclays regarding their handling of my Wyndham Earner Business Credit Card application. I applied for the card and was initially approved, but the process quickly turned into a nightmare.
After the approval, they requested additional documentation, including U.S. tax filings. I have been living in Canada the past few years so I don’t have tax filing in the U.S., so I informed them that I could not provide this documentation. They said ok then we cannot let you open the account. I thought that would end here for the card.
While this was frustrating in itself, what happened next was outright unethical: I was STILL charged for the $95 annual fee for this credit card that they never allowed me to activate or use. I was essentially billed for a service I was denied access to, and no reasonable explanation was provided. I was so shocked when I looked at the billing statement sent to my address.
I reached out to Barclays explaining what happened [why do I have to explain the situation in the first place - they should know] to ask them to reverse the charge, expecting this obvious error to be resolved quickly. Instead, I was met with unhelpful responses and no resolution. The CSR asked me to pay the fee, and he has no way to help me. This leaves me not only out of pocket for $95 but also deeply disillusioned with their practices.
What makes this worse is the principle of the matter. How can a company charge a customer for a product or service they didn’t deliver? This feels like a blatant disregard for fair treatment and ethical billing practices. This company’s process lacks transparency, and their customer service has been unwilling to address clear injustices. If you value your time, money, and peace of mind, I strongly recommend avoiding this card.
This has been a costly and frustrating lesson for me, and I hope sharing my experience will prevent others from going through something similar.Barclays Bank Delaware
Date: 01/06/2025
We appreciate the time you took to speak with us regarding this matter. Should you have additional concerns, please feel free to contact us via phone at 866-750-8031 so that a member of our Office of the President can further assist you. Our hours of operation are 8 am to 8 pm Eastern Time, Monday through Friday.
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