Reviews

This profile includes reviews for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JPMorgan Chase Credit Card has 304 locations, listed below.

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  JPMorgan Chase Credit Card

  PO Box 15018 Wilmington, DE 19850

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  Chase Card Services (all locations)

  PO Box 100045 Kennesaw, GA 30156-9245

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  Chase Card Services (all locations)

  PO Box 100044 Kennesaw, GA 30156-9244

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  JPMorgan Chase Credit Card

  225 Chastain Meadows Ct NW Kennesaw, GA 30144-5841

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  Chase Card Services (all locations)

  5170 Windward Pkwy Alpharetta, GA 30004-3841

Review Details

• Review fromAllison A

  Date: 04/26/2024

  1 star
  I’ve been a loyal costumer in excellent standing for well over 20 years. My first and only experience with the fraud department was disappointing. I was fraudulently charged by a company who misrepresented their services. This was not just a case of buyers remorse, it was a company participating in unethical practices. I decided to contact Chase.. That is why I use my credit card for such situations as this should they arise.
  I submitted documents to Chase about the issue. However Chase did not support me. They did not refund my money and upheld the charges. I’m very disgusted with their service. Furthermore no one called to discuss my complaints nor explain their decision. Just a generic response. I guess it’s time to take my business elsewhere. Unfortunately, when I needed Chase they discarded me.

• Review fromWarren G

  Date: 04/21/2024

  1 star
  Fraud alert is confusing and created double charge for me when purchasing. Snow tickets for American Dream Big Snow indoor ski, on Groupon. Both Chase and Groupon claimed the charge was legit and ignoring the fact that the fraud alert approval did not confirm immediately, forcing me to make the 2nd purchase. Which showed up a day later on 1/1 vs the original purchase that showed up on 12/31. Groupon considered both charges legit and refused to refund $280. Chase ignoring the fact of their non responsive fraud alert system. Both companies have bad business practice.

• Review fromvalerin d

  Date: 04/17/2024

  1 star
  WORST CREDIT CARD COMPANY THEY DON'T HELP THEIR CUSTOMERS. have been in contact with Chase CC services disputing 1 charges from Hyatt and their answer was that i need to get in contact with the hotel. they didn't even try to help me out.

• Review fromHong G

  Date: 04/14/2024

  1 star
  On March 6th, 2024, I found a bunch of transfers and withdrawals from mine and my college son's accounts. With help from the Chase branch in Livingston, I filed claims. A verbal PIN and new access questions were created. On March 13th, Chase Livingston created new accounts, transferring the balances from the old accounts. On March 14th around noon, I discovered another set of transfers and withdrawals from my college son's new accounts created on March 13th. All the withdrawals were made in person at a Chase teller. Chase returned one of the withdrawals and accused me, stating "the item(s) being disputed were authorized, or you received benefit from the item(s)." The total loss is around $50K. Chase allowed the withdrawals based solely on a fake photo ID without a debit card or checks with signatures. So far, Chase refuses to admit any wrongdoing and refuses to return the unauthorized withdrawals. For the safety of your money, I suggest staying away from Chase.

• Review fromgorden g

  Date: 04/12/2024

  1 star
  Is the worst credit card company without notice they cancel my credit cards and then to talk to a representive is very difficult they transfer me from one department to another

• Review fromSarahi R

  Date: 04/11/2024

  1 star
  I have had my credit card since 2009. They supposedly sent me just ONE notice in the mail that if I didn’t use my card they would close it back in November 2023. I never received the letter so they closed one of my oldest cards. They didn’t even send me an email or notice in the app since I am paperless I wouldn’t have missed the email. They didn’t care and just said there is nothing they can do. Honestly the only reason I still have 2 credit cards with them is just because they are old but Chase customer service has really gone down with no sense of care for there long time customers. I lost my long standing card and high limit that it had and was helping my credit score. If I don’t use it that is up to me but 1 year of inactivity is not long enough to warrant a closure. I’ve had times when it went years without using and it didn’t close why all of a sudden this time they decided to close it. Discrimination against those that had a good interest rate forcing us to close our cards and get out others with higher APR

• Review fromAustin W

  Date: 04/10/2024

  1 star
  Charged annual membership fee on first billing cycle despite it not being in pricing terms and conditions for the credit card. When escalating through BBB, they would not actually review the pricing terms and conditions to see my point. Could not definitively state when rewards from new credit card would be activated. I will not be renewing my credit card through Chase.

• Review fromBrian J

  Date: 04/09/2024

  1 star
  Chase requires only one option to send a verification code to a phone number and this does not work well when traveling internationally. Why can’t they use the Google Authenticator App? Or send the code to the email address that is on the account? This is always a frustrating experience to get the access code to view my account online.
  
  Please add more options.

• Review fromNaly X

  Date: 04/09/2024

  1 star
  I applied for a new account, got approved, and patiently received my card. Except Chase misspelled my name. I have a pre-exisiting account with Chase with the correct name and yet Chase still misspelled my name. It is off by one letter and no one I talk to can help me. Instead they want to send me a piece of paper through the mail which takes 7-10 business days to fill out. Send it back to them and wait another 7 business days for processing and receiving. This is Chase's mistake and I have to fix it. They do not take accountability in their mistake. They do not offer help or to expedite anything. The person on the phone was rude.
  
  2 weeks later, I got the name change mail and it is literally a piece of paper asking maybe four questions that Chase could have just sent over email or make it printable at one of the branches. This is costing my hundreds of dollars because I cannot use my card to pay for flights. Now flight prices has risen and Chase has wasted my time.
  
  Terrible service. No help. Not for the people. This is company with morals and standards set for themselves.

• Review fromCarmen I

  Date: 04/09/2024

  1 star
  One of the most horrible creditors out there. They reduce credit limits without any double checks with the customer. I had an error on my credit report which took a few days only after it popped on Experian to dispute and have it removed. Meanwhile, Chase immediately and significantly reduced my credit line. When I called to talk to them, I have had two representatives put me on hold and click me out already. I can’t wait to close these accounts and never deal with them again. Do yourself a favor and get credit somewhere else where they respect your account.