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Business Profile

Extended Warranty Contract Service Companies

American Residential Warranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Reviews

Customer Review Ratings

2.16

Average of 329 Customer Reviews

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Review Details

  • Craig H

    Date: 06/26/2024

    Craig H

    Date: 06/26/2024

    The worst company in business!!!!you're better off throwing money away. Our ac has been down for over a week ( Emergency RIIIGHT) they do not care at all!!!! Put them out of business everyone

    American Residential Warranty

    Date: 06/28/2024

    We regret to learn that your air conditioning is not functioning. We are currently reviewing the claim and the service provider's status. Steps are being taken to expedite the process and bring this claim to resolution.

     

  • Lynn B.

    Date: 06/26/2024

    Lynn B.

    Date: 06/26/2024

    Worst experience with a warranty company ever! i am asking for my money back since no one showed up for the repairs and i had to pay for everything out of pocket! Consumer beware!

    American Residential Warranty

    Date: 06/28/2024

    Thank you for your review, ******. We recognize your disappointment with the claim outcome; however, as previously mentioned and outlined in the Terms and Conditions of the plan, preexisting conditions are not covered.

  • Patricia C

    Date: 06/25/2024

    Patricia C

    Date: 06/25/2024

    I was very happy with *****'s explanation to my questions. She was knowledgeable, friendly and knew her stuff! So far I'm very happy with customer service. Pat

    American Residential Warranty

    Date: 06/26/2024

    Hello ********, 

    Thank you so much for taking the time to leave your review! We're glad that ***** provided excellent service! If you need assistance, you can contact us at ************.

    Sincerely, 

    ARW Home Services

  • Curtis W

    Date: 06/24/2024

    Curtis W

    Date: 06/24/2024

    Our family has been ARW customers for about six or seven years. In the past when we needed service,there weren't any problems having a technician come out.On 6/17/24 our AC started giving us problems,so my wife filed a claim and paid the $125 service fee.No one has contacted us, my wife has been calling for updates and so today some one told my wife we had an appointment for this Thursday but we don't know what time the appointment is for. We want to continue on with ARW but,I would appreciate it if a little more professionalism is considered. I understand we're not the only one's needing service ,I don't appreciate the way pur situation is being handled.

    American Residential Warranty

    Date: 06/26/2024

    ******, we appreciate your review. We are actively addressing your concerns and will ensure that a member of our claims department reaches out to you with an update. We apologize for any inconvenience caused.

  • David F

    Date: 06/24/2024

    David F

    Date: 06/24/2024

    I have been with ARW for 3 years without a claim. The first time I make a claim they assign my claim to an out of my area hvac contractor. Then after I inform them of this I get absolutely no follow up. On the weekends they have no one available to answer phone calls, even though it is obvious they use an out of the US call center? What the h*** They sure as h*** took my money right away for the claim. I wait all weekend without any response, in 90 degree plus weather then I finally have to fix the problem myself. I am getting my money back and canceling this unreliable company today. Oh yea, if I can get through after an estimated 40 minute wait time. ARW *****

    American Residential Warranty

    Date: 06/26/2024

    Thank you for your review, **********************, and for speaking with us. As discussed, we are pleased to have initiated this claim on your behalf. We will be monitoring the progress closely, and should you have any questions or concerns, please do not hesitate to contact us.

  • Randal C

    Date: 06/20/2024

    Randal C

    Date: 06/20/2024

    Since the BBB doesn't allow negative numbers in their rating system, I have to rate ARW the rating of 1. This company will place you on hold for hours just to speak to an English as a Second Language (ESL) phone answering person who can not and will not process your claim for you. The company they ended up assigning my claim to was rated D- by the BBB. The company was named U.S. Appliance and their tech was rude, condescending and clearly did not want to do the job. It took over a month and my appliance never got repaired. In the end I ended going to the appliance repair parts in *********, ** and bought the 2 parts I needed and repaired my 2 appliances myself. This company ARW seems to work like some kind of Ponzi scheme to me. I will end by saying, don't waste your time or money with this useless company.

    American Residential Warranty

    Date: 06/24/2024

    ******, your willingness to share your experience is greatly appreciated. Your feedback is invaluable as it aids us in enhancing our services and ensuring an improved experience.

  • Terence W

    Date: 06/19/2024

    Terence W

    Date: 06/19/2024

    Been with ARW for 2 years and never had a problem with them. Their staff and customer service is top notch! They make it clear what is needed when filing a claim and any other issues or questions you may have. Highly recommend them for new homeowners!

    American Residential Warranty

    Date: 06/21/2024

    *******, your 5-star review has filled us with gratitude. Thank you for sharing your rating with both us and the community. Your business and insightful feedback are sincerely valued.

  • Azim W

    Date: 06/18/2024

    Azim W

    Date: 06/18/2024

    I have contacted ARW for the last week. They have initially told me I did not have AC coverage which I shorted him. I did they kept telling me wait 24 hours or 48 hours. Meanwhile its 90 here in ******* today. My AC still has not been fixed, and now they are accepting the fact that I always had the coverage they have not made any effort to waive any fees if I were you, I would look around

    American Residential Warranty

    Date: 06/21/2024

    Thank you for your feedback, ****. Upon reviewing your statement, we discovered that the air conditioning was not included when you were upgraded to the higher liability limit plan. After confirming this error, we added the ** coverage. The upgrade was a courtesy offered by our representative during your reinstatement to the program, following the cancellation of your account due to several missed payments. We invite you to review and compare the declaration of coverage page with your previous plan, where you will find confirmation of the upgrade to our best available plan.

     

  • Kenya J

    Date: 06/17/2024

    Kenya J

    Date: 06/17/2024

    This company is a scam. They will not fix your items. They will look for every excuse not to and will try to force you to stay with the company by saying we are unable to cancel your policy you have to keep it for a year. Do yourself a favor and don't waste your time or money.

    American Residential Warranty

    Date: 06/18/2024

    Thank you for your feedback, *****. Upon reviewing your account, we confirmed that one of your two claims with ARW Home was resolved, and the second claim was closed at your request. Additionally, your account cancellation was processed as per your request. Our team endeavored to communicate that canceling your claim and account would leave the claim unresolved. Nevertheless, they respected your wishes and closed both, which unfortunately meant your claim did not reach a resolution. We trust this explanation resolves any misunderstandings.

  • Sandra J

    Date: 06/17/2024

    Sandra J

    Date: 06/17/2024

    Had a pleasant experience with ***** as she updated my card information and answered my questions.

    American Residential Warranty

    Date: 06/18/2024

    Thank you, ******, for your positive review! Your kind words about your experience with ***** are greatly appreciated. 

    We aim to achieve a 5-star rating in the future and invite you to share any suggestions that could enhance your next call. On behalf of ***** and our entire team here at ARW Home, we eagerly anticipate the chance to assist you again soon!

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