Reviews

This profile includes reviews for Cinch Home Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cinch Home Services, Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cinch Home Services, Inc.

  4700 Exchange Ct STE 3 Boca Raton, FL 33431-4450

  
• 

  Cross Country Home Services

  525 W. Old Northwest Hwy. Ste. 203 Barrington, IL 60010-6805

• 

  Cross Country Home Services

  1520 E Greenville Street, Suite K Anderson, SC 29621

• 

  HMS HOME WARRANTY

  PO Box 843956 Dallas, TX 75284

• 

  Cinch Home Services, Inc.

  1625 NW 136th Ave Bldg E # 200 Sunrise, FL 33323-2842

  

Review Details

• Review fromHelena F

  Date: 05/10/2025

  1 star
  If I can give them zero stars, I would. I was a customer for years and didnt have a problem. Then, I needed my dishwasher repaired, and its been over a month of pure heck. They reassigned the ticket 4 times! And the one person who came out only looked at the dishwasher and stopped communicating. That same person lied and said that the dishwasher was repaired and closed the ticket!!!!!!Now they wont refund my deposit because the technician who lied actually showed up once. This is the worst customer ********************** Ive ever experienced. The call center is outsourced and theres no relevant customer solution team. Save yourself the money and the anxiety and just use a reliable company like *****.

• Review fromCarolyn W

  Date: 05/08/2025

  1 star
  **** Club purchase , TOTAL SCAM!!! I was given all the info for the full home warranty. 11 months later, this is not what was given to me in their system. Sales people give you all the hype just to get a you to sign a contract. After that it's down hill. Offered full home, given appliance premium that does not include all appliances. I need the full house for my garbage disposal to be covered, which is EXACTLY what I was told I was buying. ALL LIES! I believe this is called switch bait and they are good at it. Called Cinch and was transferred for over 100 minutes from membership services to the escalate team, 4 times! Each area has the ability to do absolutely nothing but offer but offer me to wait until the end of the contract and purchase the whole house plan ( to purchase exactly what the sales person said I was purchasing from day 1). Don't expect anything from them at all. No one knows who can really assist you. No understanding! ABSOLUTELY THE WORST CUSTOMER **********************! And they lie to you also. DO NOT TRUST THIS COMPANY!

• Review fromDenise R

  Date: 05/05/2025

  1 star
  Horrible experience. The contractor they assigned me cancelled 3 separate times not by a phone call but by mot showing up. Finally some one came but did not have the proper tools but he assured me that if problem persist just call within 30 days and he would come back. When I called they refused to return without another fee. I tried to explain that the gentleman didnt fix anything but they refused to listen and just told me my claim was closed and that technician said nothing was wrong with my oven. So they closed my claim permanently even though my oven is still not working. I paid my premium for 18 months and the first time I have a problem they fail. This company is a scam.

• Review fromJudy L

  Date: 05/01/2025

  1 star
  
  
  Worst experience ever. Took them over 2 months to determine my dishwasher was unrepairable. When I called to cancel my warranty they said I would have to pay over $400 to cancel before the end of my contract which expires February 2026. Monthly charge was raised to almost $60. O told them I would continue to pay through the end of my contract but it was NOT to be renewed under any circumstances. Imagine being without a working appliance if it was something critical like a refrigerator. Only positive was the girl in the service providers office. She was awesome. The technician just kept replacing parts until there were no parts left to replace and the dishwasher still didn't work. Not worth the money or aggravation. Worst experience and horrible customer service!
  

• Review fromMichael C

  Date: 05/01/2025

  1 star
  Cant give a zero star so I guess one will have to do. Terrible customer **********************. Every time Ive had to call all I get is the run around then disconnected. Cinch should be put out of business.

• Review fromLenora M

  Date: 04/29/2025

  1 star
  Very Disappointed!!! Services were approved and supplies/ equipment purchased appropriately 1 year ago, then we were just denied after company has been taking our monthly premiums for about a year now.Wont give information on who said it was a storm/lightning damage, however we've called the repair companies and they've denied saying or giving any information like that! Used a Quick way out to deny homeowners!

• Review fromRene D

  Date: 04/29/2025

  1 star
  Horrible customer **********************. Horrible ********************** providers. Multiple no shows. When they show up they are ******* get a hold of a person try the cancel plan option. Don't waste money on this plan.

• Review fromCarrie W

  Date: 04/29/2025

  1 star
  If I can give them a zero I would. I filef a claim on March 2nd to have my microwave repair. I paid the additional 150 dollars service call. All I have received was running around and waiting for someone to call back. As of today, it is still not repair. I haven't seen that service man since. I don't know if the problem is with cinch or whirlpool. I know the contract is through Cinch. they, pretty much took my money

• Review fromShneidine J

  Date: 04/28/2025

  1 star
  I have been with cinch for about a year and some months now, and it seems to me. they have no problems taking my money but when it comes time for from them to fix or service a problem that I need get fix its a problem. This is the second time I'm having a problem with cinch to get something fixed after I've paid my copay and my deductible. My refrigerator has been messed up for about 2 weeks now and I've been calling back to back to back to find out they did send some one out to check the problem after paying the 150 dollars that was not the problem.them telling me they're not going to pay. For My refrigerator to get repaired. My home is a older home that's why I get the extended warranty for things like this . The refrigerator does not have warranty anymore that's why I have the extended insurance with them, but they are giving me all this runaround. I had the same problem when it was my gas line and, I want to ask a question. Is it because I am a woman ?or is it because this insurance is not good? I'm On the third week now and still no response and my things in my refrigerator is starting to get bad .calling them and trying to find out what's going on. They're telling me they're still working on it

• Review fromEmily L

  Date: 04/25/2025

  1 star
  Cinch is the ************* i have ever delt with !! Was promised i would be covered full on all appliances !!!! My account was active i made the claim and now getting denied because the technician is claiming that this is a preexisting condition when IT IS NOT !!!!! Also stating that this is not normal wear and tear, the heating element went out !!! How is this not normal wear and tear!!!!! This company will lie to you and promise you the world on coverage but will turn their backs on you!! I paid this company 150 deductible to be covered and when denied they will refuse to give you your money back !!! total rip off company !!!