Reviews

This profile includes reviews for Cinch Home Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cinch Home Services, Inc. has 10 locations, listed below.

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  Cinch Home Services, Inc.

  4700 Exchange Ct STE 3 Boca Raton, FL 33431-4450

  
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  Cross Country Home Services

  525 W. Old Northwest Hwy. Ste. 203 Barrington, IL 60010-6805

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  Cross Country Home Services

  1520 E Greenville Street, Suite K Anderson, SC 29621

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  HMS HOME WARRANTY

  PO Box 843956 Dallas, TX 75284

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  Cinch Home Services, Inc.

  1625 NW 136th Ave Bldg E # 200 Sunrise, FL 33323-2842

  

Review Details

• Review fromAna J

  Date: 04/25/2025

  1 star
  Cinch has been extracting money from My account every month. When I need them last week for a hot water heater that needed replacement and flooded my basement they were not pro active. It was a Sunday and no one was available. Finally a plumber came on Monday. ******* did paperwork but Cinch took their time to approve request. Meanwhile I had to turn off water to the house. Finally on a Wednesday a case manager called and stated I needed to pay a difference of $785.00 because I have a cap of $1000.00. I was so upset. I had already paid $125 deductible. This is insane. I asked them to cancel the job. I ended paying for a hot water heater myself and the labor. It cost me approximately $1500. I was so upset. Here i am paying for services for nothing. Today, 4/25/25, I called to cancel CINCH. The person I spoke to stated I will have to pay a cancellation fee because my contract which was renewed without a signature ends 10/15/25. THIS IS S WARNING. DO NOT GO WITH CINCH. They do not care about the customer. I am very upset about this company because all they did was SCAM me.!

• Review fromFiby A

  Date: 04/24/2025

  1 star
  Cinch is the most unprofessional, dishonest, and downright shady company I have ever dealt with. We had a ceiling leak seven months ago. They sent a plumber who, instead of fixing the simple pinhole leak I could literally point out with my finger, recommended cutting through major ceiling beams woodwork that they wouldnt even be liable to repair. Total incompetence. I refused that absurd solution. I was leaving town the next day, so I called my own plumber, who fixed it in two hours, no structural damage, and charged $350. I submitted the receipt to Cinch. They refused to reimburse me. Why? Because I didnt get it pre-approved even though this was an emergency, and their own contractor was incompetent and would have caused thousands in damage. And to add insult to injury, we paid Cinch a $150 deductible and they didnt reimburse that either. So Im out $500 because of their incompetence and refusal to stand behind their service. But it gets worse.Our range hood broke. They sent someone out who said it couldnt be repaired, and recommended replacement. Finally, we thought finally well get our moneys worth. They asked us to pay an extra $100 (on top of the $150 deductible) to proceed with the replacement. We paid it immediately.When we finally got someone on the phone, they offered two options: Replacement unit with delivery and installation or A buyout for $1,010 We chose the first. No-brainer. Then guess what shows up on our doorstep? Just the unit. No installation. I ask the delivery guy he says its delivery only. So I call Cinch, sit on the phone for TWO HOURS, and all they do is run me around in circles. The end result? They now say they wont install it and will only offer $100 toward installation.I asked them to take the unit back and just give me the $1,010 buyout instead. Their response? Theyll deduct a 35% restocking fee so Id only get about $650. Unbelievable.

• Review fromRuby B

  Date: 04/22/2025

  1 star
  Put in a request for my washer to be looked at and was still using it. Took them weeks to even get someone scheduled and it had already flooded my house by the time they stopped dragging their feet. Didn't offer me any compensation for the water damage except for a lower rate for renewal. AS IF I WOULD WANT TO! Terrible service. I had a year included in my closing for my new home, make sure this is NOT the company you go with if someone selling to you is adding a home warranty to your closing.

• Review fromKristen P

  Date: 04/20/2025

  1 star
  This the worst home warranty company I've ever had! They give you the run around when trying to get a repair. They wanted your money, but give you the run around when you need service. I'm looking into legal action against them. Please do not utilize this company!

• Review fromSarah C

  Date: 04/19/2025

  1 star
  We have had Cinch Home Warranty for over a year - when our washing machine stopped working March 25. A Tech came out several days later for a 8 am - 5 pm window which is too long to have to stay home. **** said 12-year-old machine needed repair (not replacement) and ordered parts. The parts came in a few days later and we still have not seen a repair person as of April 19We call daily and are given an 8-hour window for the next day / few days out and we stay home ALL DAY waiting, calling through the day and getting updated time windows often until 7:40 pm at night. AND NO ONE EVER SHOWS! When we call, they always ask if the parts have arrived -which they ordered and have tracking numbers on them and we tell them yes - for several weeks now. Most recently we were given a new day of yesterday but then when we called during the day they said no tech was in the area - even though we have been told several times we have priority. The call center is in the ***********; the staff are nice but do not know anything about our call and ask the same questions every time - as if they do not have access to previous interactions. We have to repeat everything that has happened. We have to tell them the whole story every time. At this point we (or other family doing us a favor) have waited at the house 4 different times all day for a promised repair and no one ever shows up despite repeated calls that someone will come. There is no way to access your account online and get updated status or communication, so we are stuck wading through the phone system every time. I do not believe Cinch ever plans on repairing our washer. We have racked up laundry mat bills and have finally called a local repairman that will be at our expense in addition to the monthly warranty bill and service fee we paid Cinch.

• Review fromCharles S

  Date: 04/11/2025

  1 star
  Horrible service from this company. My dryer has been down for over 6 weeks. Our service appointment has been rescheduled multiple times. The service tech did show up once, but said he needed parts (which were sent to our house). Since then our appointment has been rescheduled 2 more times. When the service rep fails to show, there is no notification, we have to spend a great deal of time trying to reach an actual person on the phone, only to be told that the appointment will need to be rescheduled for a future date.

• Review fromCarey K

  Date: 04/10/2025

  3 stars
  Had this company since the purchase of my home in 2017. Customer ********************** has deteriorated over time. There is almost no contact with the company which is concerning when experiencing problems that require turning off the water. When we need to reach out to them and waited until they opened, we sat on hold for at least 30 minutes and had to leave a message. People used to answer the phone years ago. Then when online service requests were allowed online, they at least contacted you to confirm that you had gotten contacted by the service. Now its just an email . I prefer a company that offers some form of customer contact and will be looking for a new company this year.

• Review fromFallon D

  Date: 04/10/2025

  1 star
  Wish I could give them zero stars. Constant increase and the issue is never resolved

• Review fromSTEPHEN B

  Date: 04/09/2025

  1 star
  Almost one month I've been waiting for my refrigerator to be repaired. I've got parts here an three cancelled appointments to repair on their end. I've called four different phone numbers, have been assured it will be done quickly and today was the last straw. I've called around the world and got a bunch of apologies from wherever they are. I think this place is a scam and will ask my credit card company to see if they would consider them a fraudulant company.

• Review fromLuke B

  Date: 04/08/2025

  1 star
  If you are thinking about using Cinch Home Services for your home warranty, think again.I filed a claim for my heating system when it broke down, only to be told Cinch had no service providers in my area. They instructed me to find my own licensed contractor, promising reimbursement for all covered repairs. I did exactly as they asked, and submitted an invoice for a clearly covered repair.After weeks of back and forth, Cinch offered only a small fraction of the actual repair cost, refused to provide any written explanation or documentation justifying their decision, and showed an obvious unwillingness to resolve the issue fairly.Despite multiple emails and requests for transparency, they delayed, dodged responsibility, and made it clear they were more interested in avoiding payment than honoring their contract.When I researched them further, I discovered Cinch has over ***** complaints filed with the Better Business Bureau, including 881 in just the past year clearly showing my experience was not unique.I cannot recommend Cinch Home Services to anyone. Their business practices are deceptive, their customer ********************** is frustrating, and they make it extremely difficult to get the coverage you paid ******** yourself the time, money, and stress choose another home warranty company.