Reviews
This profile includes reviews for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 95 Customer Reviews
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Review fromEdward R
Date: 06/18/2024
1 starEdward R
Date: 06/18/2024
Probably the worst company I have had to deal with. I purchased a trial $49 Business Select account. I called to cancel and was told I would get my refund in short time. I waited a month and called a second time and this time was given a cancellation number and was told I would be receiving my refund shortly. Now after five weeks I just now called and was told my account was in fact cancelled but my refund was not sent. They issued me yet another cancellation number and I was told another person will be calling me within ***** hours to give me some type of details regarding my $49. I was also told to hold on the line to give feedback regarding the customer service I just received. Guess what? After I waited a minute it hung up. Big surprise! What a ridiculous excuse for a company. They are off my list.
Office Depot, Inc.
Date: 06/21/2024
Dear BBB,
I've submitted for the $49.00 refund. I emailed the customer and advised for certain the email will post within 2-10 days back to his account.
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Executive Customer Relations | ************************************************ Trail | **********, *******;33496Review fromSC P
Date: 05/09/2024
1 starSC P
Date: 05/09/2024
On Feb 28, 2024 I purchased 2 office chairs from store 594. I was talked into signing up for the business select membership. The manager at the store stated that I could cancel before the 30 days and will not get charged. I cancelled via my online account two weeks later. WARNING, THEY DO NOT GIVE YOU A CONFIRMATON WHEN YOU CANCEL ON YOUR ONLINE ACCOUNT. The website takes the membership off of the page and you can no longer see it until you are charged. My card was charged on March 28 at 10:30pm. I called the customer service that evening, she confirmed my account was cancelled and told me I would get a refund within *************************************************************************************************************************************************** the system and my ticket was cancelled. She told me that she would re-establish my ticket and escalate it. She also stated I would a refund. I called the store where I signed up and spoke to a assistant manager who stated to me he was not trying to blow me off but that he nor his general manager could not do anything about it. So they can sign you up but they cannot help you cancel. On April 2, I received an email confirming the cancellation of my membership. It has been over a month and I never received the refund. DO NOT SIGN UP FOR ANY MEMBERSHIPS. I WOULD RECOMMEND THIS COMPANY TO ANYONE.Office Depot, Inc.
Date: 05/13/2024
Dear BBB,
Thank you for bringing the customer's concern to our attention. We have issued the customer a refund for the full amount charged as well as an electronic gift card as a customer service gesture.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 240509-003422
Review fromJoe V
Date: 05/02/2024
1 starJoe V
Date: 05/02/2024
I would never order anything from this company again. I ordered ink and stamps an got a conformation email. The ink was $58.99 with $3,81 in rewards applied and with tax of $3.24 the total is $58.42. The stamps were $73.00. When checking my bank account they took out $73.00, $58.42 and $62.23. The $62.23 is without the rewards. I called to have the $62.23 back in my account. They said it would take 3 days, I said it was unacceptiable. You took it out in 1 day and want 3 days to put it back. So the next day all 3 charges were taken off . Now a few days later they take out the $62.23 again but not the other two that they should have. So I called in again and now told it would take 5 days to pt the money back into my account. Again they take it out in one day and keep it for 5 days before giving it back. So I would very much recomend everyone to NOT ORDER FROM THIS COMPANY AS THEY DO NOT CARE ABOUT THE COSTOMER.Office Depot, Inc.
Date: 05/03/2024
Dear BBB,
The customer was refunded his $3.81 that didn't apply to his original order. The cst will be billed correctly once credit applies for $58.42 and $73.00 only. I checked the system
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Executive Customer Relations | ************************************************ Trail | **********, *******;33496Review fromLori D
Date: 04/29/2024
1 starLori D
Date: 04/29/2024
On 03/28/24, I purchased a printer in the store. Against my better judgment, I was talked into signing up for a Business Select membership to get $10 off the printer. I was told I could just cancel it during the 30 day free trial, which I did online a couple of days after my purchase. Thirty days later, on 04/28/24, my checking account was charged $49 for the annual fee. Today, I called Office Depot customer service and spoke with someone, who then transferred me to someone else. After being placed on hold again, I was told someone will call me back in 24 to 48 hours. I have no idea if anyone will call me. Because of this $49 charge, I will not have enough money in my checking account for my automatic rent payment on May 1. I am very angry about this hardship that I believe was intentionally caused by Office Depot when they didnt honor my previous cancellation in March. And now they are making it difficult to get the fraudulent fee credited back to my account.Office Depot, Inc.
Date: 05/01/2024
Dear BBB,
The business select is cancelled and customer will be refunded back to her **** within 2-7 days for the $49.00
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Executive Customer Relations | **********************
Case # 240430-002958
Review fromGary M
Date: 04/11/2024
1 starGary M
Date: 04/11/2024
On Sunday April 7th, 2024 I made an online desk purchase in the outrageous amount of $1322.00, this includes shipping. The estimated shipping date was April 10, 2024...on the Tuesday the 9th I noticed the package was sitting by my garage...I was happy to see it arrived a day early.As my family and I were beginning to unbox the desk we noticed a bunch of dirt spilling out from the bottom of the frayed cardboard box (the desk was on a pallet). As we proceeded to slid the box from the pallet, we noticed that the bottom cardboard protection was badly damaged in several places...as we looked under the bottom side of the box, to our amazement was nothing but shredded cardboard and what looked like rust and dirty debris caked on the bottom side of the product. It looked as if someone tried to scoop-up the box with a forklift (damaging the protective cardboard and them placed it in a puddle of water out in the parking lot...that would explain the rust on the metal bottom of the product. I immediately called the local store to complain and find a solution...like have them bring me an undamaged product and pickup the other one...well, they have to do things the hard way and make life miserable for their customers. I they said I would have to submit a return and wait until it was refunded then I could try again. I submitted the return and was told by two different Office Depot Reps. that someone would be out to pick up the desk on Thursday...I took a day off of work to comply with this return and NO ONE SHOWED UP OR CALLED! After calling in a third time, *******. told me that they are not allowed to call the warehouse to inquire about shipping...I now know the other rep. simply lied to get me off the phone and onto the next call. Now they want me to either miss a 2nd day of work or leave the box outside (not a good idea these days).Office Depot is totally lacking in responsibility and simply leaves their customers to clean up their messes and doesn't even offer to help!Office Depot, Inc.
Date: 04/23/2024
Dear BBB,
Thank you for forwarding our customers complaint. The customer has been assisted at this time.Sincerely,
*************************
Executive Customer Relations
**********************
*************Review fromMaria L
Date: 04/01/2024
1 starMaria L
Date: 04/01/2024
I signed up for a 30-day free trial of the Business Select Program during a store visit and was told I could cancel during that period without a fee. I went to the website and cancelled a week or two later, but was still charged $49.99 at the end of the 30 days. I called the phone number on the emailed receipt and was put on hold for 32 minutes, then told by a recording to enter a "mailbox number". When I couldn't enter one, the line was disconnected. I found a different phone number online and have now been on the line for 72 minutes trying to get this resolved. After about 31 minutes, I spoke with an agent who took my info, put me on hold again, came back and said she needed to reach out to someone else. I asked if it would be another half hour wait and she said no, but that's what's happened. I'm writing this review while still on hold with the clock still ticking. This seems to be a SCAM. By purposely making it this difficult to cancel, people give up and Office Depot/Office Max keeps the money. BBB, please do something to help consumers stay away from this program and this company! FYI, I really hope there's a class action lawsuit and a Plaintiff's attorney finds this message. My name is *********************** from *********, **.Office Depot, Inc.
Date: 04/17/2024
Dear BBB,
Thank you for forwarding our customers complaint. Our customer has my direct
contact information.Sincerely,
*************************
Executive Customer Relations
**********************
*************Review fromLinda A
Date: 03/19/2024
1 starLinda A
Date: 03/19/2024
Purchased a desk on 2/16/24 and when it arrived it was damaged and missing one of the set of drawers, called and asked for replacement they said they would take care of it here we are on 3/15/24 and nothing has been done they have been promising that the damaged desk will be picked up since 3/7/24 nope still here, and they will not issue refund until the desk is picked up. After numerous calls and chats about the situation and no resolution will go elsewhere to find the desk.Office Depot, Inc.
Date: 03/27/2024
Dear BBB,
Thank you for forwarding our customers review. We have reached out to the customer directly regarding this matter. We can confirm that the customer's return pick-up has been scheduled for next Tuesday, 4/2/2024. We have assured the customer that we will continue to monitor this until the return has been processed by our warehouse and a full credit has been issued.
Please let us know if we can be of any additional assistance with this matter.
*******************
Executive Customer Relations
**********************
Case # ******-016559Review fromVicki T
Date: 03/12/2024
1 starVicki T
Date: 03/12/2024
This is the worst company I have dealt with in a long time. I ordered an office chair that got delivered to the wrong address. Trying to have this resolved was a nightmare of aggravation and dissatisfaction. The worst customer experience ever. Still not resolved as of yet, curious if it will ever get resolved correctly.Office Depot, Inc.
Date: 03/14/2024
Dear BBB,
Thank you for forwarding our customers complaint. The customer confirmed she did finally get both chairs. She will be returning both chairs and have been refunded for 1 of them already. Once the chairs are picked up today and the return processed she will then be refunded for the other chair. Customer accepts this outcome and I advised h.er to allow 2-10 days to see the refund
Sincerely,
***********************
Executive Customer Relations
Office Depot
Case # 240313-004053Review fromKathi K
Date: 03/11/2024
1 starKathi K
Date: 03/11/2024
MINUS ONE STAR...My computer QUIT...so I took it to get it 'diagnosed' and was told...after a few minutes...that I needed a new Video Card...probable cost? Somewhere north of $****** (parts/ Labor). Because I am a 75 yr. old disabled citizen with a limited income I took my computer home and I got a second opinion from a local computer guy...All he did was take the cover off and we found it was completely covered in DUST...and that the video card couldn't have been replaced because it was soldered to the mother board...rendering the computer un-fixable...so he cleaned the interior...put it back together...and *****...my computer is running like NEW!...not only was I lied to by the Store Mgr.,(He couldn't have opened the case to see the ***** and know that the Video Card was soldered on) it would have cost ****** to then find out I'd Still Have to buy a new computer...which I'm SURE he would have sold me in a FLASH!! So the SO-CALLED FREE diagnosis offer is only a way to rip-off the un-suspecting consumer...Office Depot's Total lack of Integrity, honesty and TRUSTWORTHINESS is staggering ! BUYER BEWAREOffice Depot, Inc.
Date: 03/19/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have been in contact with the customer and the customer has my direct contact information in case further assistance is required.
Sincerely,
*************************
Executive Customer Relations
**********************
*************Review fromSHAWN R
Date: 02/23/2024
1 starSHAWN R
Date: 02/23/2024
Recently ordered coffee cream, from Office Depot, When it arrived, I opened the box , got ready to use the cream and noticed on the side label, the expiration date had already passed. They sent me ************** Cream. In addition to the Expired contents they Double charged my card. Enclosed are both transaction records. Please talk to your staff and get it together, for every person like me that will bring this to your attention, are thousands of customers that won't tell you and just shop at other stores and telling others about their negative experiences and to stay away from Office Depot.I am done with Office Depot!Office Depot, Inc.
Date: 02/26/2024
Dear BBB, I've refunded customer for the coffee ******* only for both orders and advised the customer to allow **** days to see the refund. I also alerted the internal inventory team to check and remove any expired coffee ******* from inventory.
Thank you for forwarding our customers complaint.
Sincerely,***********************
Executive Customer Relations
**********************
Case # 240224-000970
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