Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got charged $90 for the year service fee when I didn't want that. Called 4 different times to receive money back and cancel the membership. The first time I called was within 20 min of it happening and was told the charges would reverse but weren't. It went on from there over 2 wks of either being told they had no record of me calling and asking for refund p(phone record says otherwise) and being told to wait 3-5 bus. Days to get my money both verbally and by email and not receiving it. Called yesterday and got the same answer/email. Don't use the service, shut them down!

  Business Response

  Date: 12/08/2022

  We see that you purchased the $.95 trial period but then billed for the 3 month subscription incorrectly.  I have issued you a refund for the $89.85, however the $.95 & $9.95 cancellation fee is non refundable as the subscription was cancelled within the trial period.
  

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18530828
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the service blindly and I did agree to a 95 cents 3-day trial. I did this on November 14th and on the 15th I called the cancel and also noticed a charge of $89.95 another in the amount of $46.95 and another charge for $9.95. I was told on the 15th via email that I would get a refund and three to five business days and today is December 5th and still no refund. I now have my bacon involved and they can't help me because no emails contained a confirmation number of my cancellation. I am getting the runaround no one to talk to in this company. Only a customer service rep that put you on hold to make you believe they're helping and then I keep getting disconnected. I did not have enough money to pay rent and received three overdraft fees of $29.95 each because of this company not providing me the credit that is owed to me. I'm extremely upset actually ****** off. I do not know who to turn to. I have no idea if this is even going to get to them, but the better business bureau needs to know that this company probably Has no intentions of giving me my refund of over $150 at this point. Extremely dissatisfied. The website provided me no information on what I was looking for. Wasn't even useful old information. I want my refund. I want somebody call me back ASAP

  Business Response

  Date: 12/06/2022

  I do apologize for the issue, however, I see that you searched a number and then purchased the location of the device of that number for $43.63.  I have issued you a refund for the $89.85, however the $,95, $43.63 & $9.95 fees are non refundable.

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18528655
  
  I am rejecting this response because: The information I got was not even accurate and it was for the $0.95 trial for 3 days. It's the way your site is set up.  Your services are completely outdated I didn't find anything different from any other site that I looked at. In fact, other sites had more current information.   If you look at what I searched you will see I didn't search. Who did I look up? What was the information?  Your site says 30-day refund so I want all services refunded .  With the company needs to understand is I couldn't pay rent. I was given a 3-day notice of eviction. My bank account has insufficient funds and I've had to borrow money because of them. I do not believe this company intended to even look into my refund until I made a complaint with the better Business bureau and dispute with my bank which I had to hound them. The stress this is caused me is insane. I am being treated for a severe anxiety disorder and all because fusion refund I couldn't pay rent because of your company. I have insufficient funds. Think about me as a human being living to paycheck to paycheck like the rest of this world. Not one person contacted me from to keep me in the loop if there was actually a refund going to be issued. There is no one to talk to in the company. There are no supervisors. The customer service ***** and I want my money back.  Not one person ever contacted me. It was obvious email some customer service that always wound up to be the same person. Completely unprofessional and ignorant.
  
  Sincerity 
  
  *************************

  Business Response

  Date: 12/11/2022

  We have issued you the refund as was stated, the remaining charges are non-refundable.  There is no further action on this issue.

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18528655
  
  I am rejecting this response because: this company is a scam and I'm pursuing this with my bank!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16th I ordered a.95 trial subscription and cancelled the same evening, I was then charged for a month and a cancellation fee. I still havent received my monthly fee refund yet and it is December 5th. Mind you that the fee was unjustified.They since have said that I will reveal complete refund but I have not!

  Business Response

  Date: 12/06/2022

  We apologize you are not completely satisfied with search results, however, I am able to see that you were billed $.95 for the trial period and then you purchased a phone location on the number you searched.  This fee was $43.63.  Since you cancelled within the 3 day trial period, that was the cancellation fee of $9.95.  There was no monthly fee billed on your account.  In good faith, I have issued you a refund for the $9.95 cancellation fee.

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18527995
  
  I am rejecting this response because:
  The trial included the phone search. Which did me absolutely no good.
  Sincerely,
  
  *************************

  Business Response

  Date: 12/11/2022

  We are unable to issue you a refund for a service that you received.  

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18527995
  
  I am rejecting this response because: I found the trial by searching phone locator! And it never mentioned any additional charge. The service didn't even work, as the phone was in a misplaced vehicle of a friend. With nobody to accept the text message. The phone locator was the only thing I searched for and found your so called .95 cent 3 day trial! No mention of any additional fees unless I cancelled during the trial, $9.95! It's no wonder why your racket has an F rating with the BBB!

  You obviously know you were in the wrong because you told me that I would be refunded all my money!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got four charges from this company:$59.85, $9.95, $9.95 and .$095. I told them that I didnt understand their charges and that their website stated that if the customer is unhappy with purchase they will gladly refund them. In August 5, 2022 they said Your refund request has been accepted. Our team is processing your refund now and you will see the funds in your bank account between 1-5 business days depending on your bank. Your subscription has also been canceled and you will not receive any further charges. If you have any questions or concerns please contact us: Phone Support: (888) 775-7569 9am-5pm EST Email support: ********************************* 24/7 I have emailed and called them at least 20 times since then and I get the run around. Sometimes they answer and just put me on hold and hang up. They tell me they will transfer me to a supervisor and no one has ever called me back once.

  Business Response

  Date: 12/06/2022

  After further review of your complaint, we were able to determine that you performed a phone search and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information.  You purchased the report for $59.85 and received the report via email.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  I see that you were incorrectly charged an additional $9.95 cancellation fee which I have refunded in full.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ****************************************

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18526115
  
  I am rejecting this response because:

  I understand that I agreed to purchase the report because I clearly clicked on something but I was not aware of that, as stated on the email that I sent. You make your website link very confusing and deceiving. I also understand this was reviewed but I was clearly told that my refund request was accepted, and that included all the charges that were made. I dont feel that it is my fault that this wasnt reviewed from the very beginning and that I was not given this explanation back in August. Instead, I have been emailing and calling nonstop with no answers from anyone. Your calls are recorded so you can check and see that every time, someone told me that I was going to get my refund time after time and I never did. I was also told a supervisor would call me and no one ever did. I think that you need to follow through with you CLEARLY stating on that email that my refund was accepted and that I would be given a refund within 3-5 business days. I also let the person know that your website states that if you are unhappy with the purchase, you can request a refund. And I was and am unhappy with the purchase. I let you guys know and I was told that I would be given a refund for the charges I was inquiring about, which was all three charges. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/23/2022

  We do apologize for any miss-understanding, however, we provided the service and per our terms of service, you are not eligible for a refund.

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18526115
  
  I am rejecting this response because: Your email clearly stated that if I was not happy with my purchase that I would get  a FULL and prompt refund. Your person said my request was accepted when I told her I had MULTIPLE charges. I also told ********** was not aware of the pdf report and that was her response AFTER. If you see the email again, **** said my request was approved and I would get my fundS with an S, as in more than one, in my bank in 1-5 business days. and I was told this over and over again. 
  

  I want an explanation on what you mean by you will get a full and prompt refund if you are not happy with your purchase ??? Was that supposed to be a trick statement? It is pretty clear to me. How can you tell someone that and then not go through with a refund especially if you  told them their request was accepted? 
  

  this wasnt a misunderstanding. The statements were clear. I feel that you are trying to backtrack and twist things. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/01/2023

  We apologize again, however, that email was incorrect.  Our decision is final and no further action is required

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18526115
  
  I am rejecting this response because:

  Can you explain to me why your email stated that if we were unhappy with purchase that we would get a full and prompt refund? Your website also stated this and it has now been removed. It is not acceptable that you change and say that your email was incorrect. My final response is that I dont accept your response. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I have messaged with someone referred to as ************ (ClickSearch) Your request (*****) has been updated (re this request)I have asked my private information such as my age be removed asap (as well as all bits of my information).I would like it removed from all affiliates, including herosearch.org, https://clicksearch.us, kiwisearches.com (where is is not currently exposed but I want to make sure it is not exposed there in the future)Regardless of "legality" we are actually human beings and exposing information that we don't want revealed is still an awful way to treat people. Please do not delay this removal any longer.

  Business Response

  Date: 12/06/2022

  All information as you requested has been removed.

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18512021
  
  I am rejecting this response because: I still see my information. It is NOT removed despite repeated promises and requests. 

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/15/2022

  can you please reach out to me directly at;  ********************************** for further assistance.  I will need more information from you to have my development team manually remove your information.

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debit card was stolen from a person that I know. I have filed a police report against this person and because of this and other charges, this person is in jail. By the time I realized that the above person had opened the Click search account and 3 others, it was past 60 days which is my bank's policy. Otherwise they would have reimbursed all of this. In order for myself to be reimbursed, I started emailing and calling these 4 businesses. I sent them all including Click Search copies and screen shots from my bank of all transactions made. I was refunded by the other 3 companies no problem. Click Search was the first company to tell me that I was being issued a refund. I found out that one of their support people that would actually answer emails was a Bot. His picture was shown on the customer support email address that belonged to Clicksearch. I had been told by *****, the bot that my refund had been issued on October 28th, 2022. When I kept trying to email ***** and tell him that I never received it, I got no response at all. Apparently they got rid of the bot because all I get now is an automated response to all emails. I have called this business for almost 2 weeks now. I have spoken with several people in customer support that tell me I will have my refund within 24 hours. That is simply not true. They are no better than the robot. Once I saw all of these reviews for this company, Click Search, they don't refund anybody. They are a terrible company to do business with and in my case, I didn't do any business with them at all. I am still fighting with Clicksearch. I was told my refund has been processed, then I am due for refund but the request is in billing department. This is unbelievable!

  Business Response

  Date: 12/06/2022

  We consider this account settled as this is from 11 1/2 months ago and there is no further action required.

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18466190
  
  I am rejecting this response because:

  I had my debit card and identity stolen earlier this year. The person that did this opened a Clicksearch account. They took out a total of ***** out of my checking account. I have a new debit card and account and when I was talking to "Mavic" in customer service at **********************, he informed me that my refund was processed on October 28 and he would place a tracer on it because I had not received it. I started calling service/support because ***** quit answering any of my emails. I have been told consistently that I am due a refund that it will come in 24:hours, the billing department is reviewing it. Yada yada yada. These people do nothing but lie. It is now December 09, 2022 and I still have no refund.

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/13/2022

  This matter is from 11 1/2 months ago.  You are beyond the 6 month period.   We will no longer respond

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 10/24/22, I first paid 0.95$ Witch I was okay with and then they started charging my card. They then took ***** out of my account, and right away I requested a refund and cancellation and they had approved it the following day and then charged my account again for ****. They said they have approved cancellation and refund , but they keep saying it will be 2-3 days till it hits my account and they went on doing this for about a month and a half , telling me they will track it through the bank , saying they have put tracers on it, and evertime I call they keep giving me the same answer, but as of these last two weeks they have stopped emailing back and they keep putting me on hold and never coming back to phone, Im on hold right now as we speak and been there for 34 minutes already, I have sent 10 back to back emails everyday and still no replies, I just want my money that they took back in my account, Im not the richest person and its pretty s***** the wAy they have been treating me, in the beginning I thought they were doing the right thing , but now I think they knew what they were doing from the start, how do you ignore 10 emails being a big business, why am I still on hold, they are robbing people and they dont care about it, so if you can please help me get this sorted out cause I cant do much if they wont even reply to me.

  Business Response

  Date: 12/02/2022

  We apologize that you are not completely satisfied with your searching, however, our preview for $.95 provides details on the kind of information we offer for the searched number or individual.  The additional fee of $89.85 is the premium purchase report that you were advised was a separate fee that you would be billed and had to agree on.  After reviewing your account, we see that you searched 10 different phones and people  Our terms of service indicate if the service is cancelled within the 3 days, we impose a $9.95 early termination fee.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop lying ....i have written documentation from your company stating i would be getting my refund in 1-3 business days ! That was over 10 days ago you have repeatedly given me false information .On 3 separate occasions you have said my refund would be given the next day.You have on two separate times told me i would not be charged any further when in fact i was charged again and again .YOU owe me $43.65 twice and $9.95 once. By illegally charging my account i have now also incurred three separate overdraft fees of $36.00 for a total of $205.25.I have every single communication documented and recorded . You do not scare me by sending me your refund policies of 30 days or customers who repeatedly ask for refunds may be denied.Your emails have made promises that you have yet to honor even one single time. It is in the best interest of your company to act in good faith at this point and refund to me $205.25 within the next 48 hours as now i have filed complaints with my bank, the local authorities,the better business beaureu , the ******* and ******* Attorney general, the ************************ , two ******* news agencies,one ******* news agency and one nationally syndicated news agency.I will be in contact with each of these organizations on a daily basis and each will be monitoring the false promises and the way in which click search conducts its unethical business practices, not once has click search made good on the promises or details you have given regarding my refund. Now you will be held accountable by not only me but by organizations across the country.You have 48 hours to refund my full amount of $205.25, after the ***************************************************************************************************************************** this communication.Your bad faith, lies, unethical business practices and fraud are being watched by the highest of authority and accountability.The clock has started and if my refund is not returned within ******************************************************************** to take any measures necessary to make sure my refund is returned and more importantly make sure that this does not happen again to others .

  Business Response

  Date: 11/29/2022

  After reviewing your complaint, I was able to see that you searched 2 phone numbers ( 1 of the numbers was your own number which you were provided the detailed information) and 1 individual.  You were charged $.95 for these searches.  You were then presented with the ability to obtain the phone location on the number you searched.  You purchased the detailed report and location for $43.63.  You cancelled within the 3 day trial period which is why you were charged the cancellation fee of $9.95.  In good faith, we have refunded the $9.95 fee back to the card used at the time of purchase.  We apologize for the incorrect email sent without investigating the detailed purchases.    

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 10th 2022 I conducted a search I agree to a 95 Cent charge and when getting the information agreed to the ************************************************************************************************************************************************* the amount of $43.63 and another one for $59.85 I immediately contacted the business and explain to them I only authorized the 95 cents and the 995 they told me that they would refund my money here it is the 29th I still have not gotten my money I've spoke with them five times on the phone four times through email have not gotten anywhere no refund no nothing they keep promising me I'll see it by this time I was promised within 24 hours I would see the refund just called this morning today I'm promised to see it at 5:00 p.m. back in my account they're frauding people that's not right charges are being charged without authorization **** is the main customer service rep that answers the phone every time same person I've spoke with all five times same promise dead end promises I still have no refund I'm out of this money I was not authorized to be taken out and I expected to have to pay bills this is really put a damper on it my financial situation

  Business Response

  Date: 11/29/2022

  After further review of your complaint, we were able to determine that you performed a phone search and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information.  You purchased the report for $59.85 and received the report via email.  You were also presented with an option to obtain the location of the phone searched for a separate fee of $43.63, which you checked the authorization box to agree with the additional fee. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  In good faith, I issued you a refund for the cancellation fee of $9.95.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: https://clicksearch.us/legals

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18476285
  
  I am rejecting this response because: There is no pdf file nor email of such I formation charges began and my phone alerted me of such charges shortly after agreed upon .95 charge tried for pdf never downloaded add charge **** was charged after ***** and ***** charge 4 charges total to my account unauthorized.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/09/2022

  I can provide you with the number you searched along with the pdf that you received via email.  Please reach out to me directly and I will forward all of the information as I cannot post the information on this platform.

  My email is: *******************************************************

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 5th I used click search service for a .95 cent trial. Within hours I was prematurely charged for the service totaling just under $100. I immediately called and was told that they cancelled my service and a refund will be issued for the cost of $9.95. I accepted the charge so I can get most my money back. They said give it 3-5 days. Nothing was refunded I contacted again and was told sorry give it 3 more days, nothing again, contacted again and was told they put a trace on my refund and it will be there in 3 days again nothing happened. Now they tell me it has been sent to the refund supervisor for immediate release. Now they will not answer my emails or contact me.in any way still no refund. Upon searching I see that this is a common problem with this company and everyone is posting screenshots with the same employee name and word for word same emails I am getting. I feel as if I had money stolen straight from my bank account and nothing is being done to rectify this situation. Something needs to be done with this company, and I need my money back.

  Business Response

  Date: 11/29/2022

  We reviewed your purchases and were able to determine that you performed a phone search and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information.  You purchased the report for $59.85 and received the report directly to your email.  You were also advised that you can purchase the address of the phone location that you searched.  In order to purchase these reports, you were presented with a popup with a checkbox advising of the additional fee's associated with the service.   You then cancelled the subscription within the 3 day trial, which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ****************************************

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18476125
  
  I am rejecting this response because: according to your terms they state that I have the right to request a refund if I am unhappy with the service. Which I am. They also state you have the right to refuse a refund, however in my email I attached it states my your company "Your refund request has been accepted. Our team is processing your refund now and you will see the funds in your bank account between 1-5 business days depending on your bank. Your subscription has also been canceled and you will not receive any further charges." Which means you did not deny a refund but in fact accepted my refund but have yet to send it and give me my money back. Also it seems you have the ability to track everything on your website so I'm sure your able to see read receipts on emails and you will see that I never opened any type of pdf report as I did not receive one. Also I would never accept a charge for so much for a PDF especially because I can screenshot if I wanted. I'm not asking for much I am asking for money back for a service that did not work nor give me any type of information. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/11/2022

  We apologize again, however, you received the pdf report and that service is non refundable.

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18476125
  
  I am rejecting this response because: for 1 I never received a PDF report they say cost $59 also there is the other charge of $49 that is being refused to be refunded with no explanation. According to ******* AG there is an ongoing investigation into these charges from multiple complaints 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 12/28/2022

  Attached is my bank statement out of the 4 charges I agreed to the .95 cent trial, and was forced to pay $9.95 cancellation fee for canceling during trial. They claim the $59 charge is for a PDF I never agreed to nor received. And have not given an explanation to the $43 charge.

  Business Response

  Date: 01/02/2023

  After further review of your complaint, we were able to determine that you performed a phone search and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information.  You purchased the report for $59.85 and received the report via email.  In addition, you were presented with the notification that the location of the device is available for an additional cost of $43.63.  You agreed to it and purchase that report.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ****************************************

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18476125
  
  I am rejecting this response because: As stated in your terms you have the right to accept or decline a refund. When I called the company and emailed I was granted a refund in writing because I was unhappy with the service. The only information I was given was the same my phones caller id shows. The service did not work, and was completely un aware of charges being charged. My email stats an apology and granting me a refund, yet now your telling me no. Which I do not accept.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/11/2023

  I do apologize for the automated responses to your request, however, after manually reviewing your purchase it does not meet the guidelines of our terms of service.  Our decision is final and no further action will be taken.

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18476125
  
  I am rejecting this response because:these were not automated responses if you read the emails you can tell they are not automated, I was also *****ed a refund over the phone with a real person if you listen to your call logs you will hear them ***** my return. I get your in the business of scamming people's money I have seen the videos of your office online I'm just asking for my money back for a fake service that uses click bait to steal people's money. Please.
  
  Sincerely,
  
  ***********************