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Business Profile

Searchers of Records

Click Search LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 150 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They said they were going to charge me 95 cents, then charged me $9.95.

    Business Response

    Date: 11/28/2022

    Hello, you were charged $.95 for the 3 day trial period for unlimited search teasers.  The $9.95 fee was for cancelling the subscription within the 3 day trial period per the refund policy.  No further action is required at this time.

    Customer Answer

    Date: 11/28/2022

     
    Better Business Bureau:

    Although I think they should tell your there is a cancellation fee that is more than 10 times the price of signing up for a 3 day trial, there is nothing I can do about this. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a fraudulent charge on my card for $100 from this company. I reached out SEPTEMBER 12, 2022 and they said they'd refund me. After about 15 emails and a month later I had no choice but to file a dispute with my bank. Unfortunately it got denied and I was told to reach out to this company again. Which I did, they keep saying they will refund me and someone will reach out to me over email. IT NEVER HAPPENS !!!! 2 MONTHS AND I HAVE NOT BEEN CONTACTED OR REFUNDED. THIS COMPANY IS A SCAM SO PLEASEEEEE BEWARE !!!!!!!!!!

    Business Response

    Date: 11/22/2022

    We are sorry for the issue,  however, your own bank denied your dispute because it was not fraudulent.   There is no further action to be taken concerning this matter.

    Customer Answer

    Date: 11/23/2022

     
    Complaint: 18450431

    I am rejecting this response because: you approved the refund request. YOUR COMPANY stated that YOU would refund me. So how do you state that multiple times in several emails and now you dont want to give me the refund ? It WAS FRAUD BECAUSE IT WAS NOT ME. I also called yesterday and spoke to a rep and he said Id be refunded and contacted within 36 HOURS. I still havent received both.

    Sincerely,

    **************************

    Business Response

    Date: 12/11/2022

    I do apologize for the automated response regarding your request, however, you provided a screenshot of emails that you received regarding your purchase.  The ONLY way to receive information for our service is through email.  Your email is the recipient of the purchases.  There is no further action at this time.

    Customer Answer

    Date: 12/12/2022

     
    Complaint: 18450431

    I am rejecting this response because: I did not make this purchase. My email and card was used. Which if you werent aware of, happens very often. Which is why when I received an initial email of a purchase from your company I reached out ASAP. ALL I WANT IS FOR MY $100 TO BE REFUNDED FOR A SERVICE I DID NOT USE. IS THIS HOW YOU SCAM YOUR CUSTOMERS?

    Sincerely,

    **************************

  • Initial Complaint

    Date:11/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used clicksearch once and continue to be charged and I don't know what the charges are for. It said I would only be charged $.95 cents but I was charged $43.63 on 11/19/22 and then $39.95 on 11/21/22. I just want my membership or whatever this is canceled because I'm not even using it.

    Business Response

    Date: 11/23/2022

    We have cancelled your subscription and no further billing will occur

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $0.95 detailed phone search report. After purchasing, I noticed it charged the $0.95 as well as $59.85. Apparently this was a subscription which I did not want or sign up for. I called to cancel and get a refund. They said it would be cancelled and refunded. The same day I had a $9.95 cancelation fee. This all occurred on 10/22/2022. I have called and emailed; each time being told I should expect a refund (one time it was 3 days, another time they said 5, another they said up to *************** days/24 days total.

    Business Response

    Date: 11/16/2022

    After further review of your complaint, we were able to determine that you performed a phone search and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information.  You purchased the report for $59.85 and received the report via email as the only way to purchase this report, you received a pop-up that stated the amount your card would be charged.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: https://clicksearch.us/legals

    Customer Answer

    Date: 11/16/2022

     
    Complaint: 18407949

    I am rejecting this response because:

    I never purchased anything other than the original search that was $0.95. 

    Sincerely,

    *******************

    Business Response

    Date: 11/23/2022

    I apologize for the issue, however, you received the reports.  In order to purchase the said report, you needed to check the box to agree to the separate fee.  We consider this matter closed and no further action will be taken.

    Customer Answer

    Date: 11/29/2022

     
    Complaint: 18407949

    I am rejecting this response because:

    Even if this was the case, I was promised a refunded when I called and when I emailed. Not simply once, but several times. Either way your company lied to me and it is obvious by the other complaints, you are not a legitimate business. 

    Sincerely,

    *******************

  • Initial Complaint

    Date:11/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct.28,2022 I lost my iPhone so I got online and used click search to locate it.They said it was 95 cents to get the information so I did it and they told me the phone was located in *************,**** which is 22 miles away.Now I went outside to look just to be sure and it was on the sidewalk outside of my car it was dark so I didn't see it when I looked earlier.So naturally the information was incorrect but by this time they charged me *****.i never opened the email they sent because I never oked it and I had my phone so I asked for a refund for many reasons.then I got charged ***** on the next morning.They replied to my email and said I was approved for a refund that was how many days ago and I just keep getting the run around and no refund..

    Business Response

    Date: 11/13/2022

    After further review of your complaint, we were able to determine that you performed a phone search location and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information.  You purchased the report for $59.85 and received the report via email.   We issued you a refund of the cancellation fee of $9.95.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: https://clicksearch.us/legals

    Customer Answer

    Date: 11/14/2022

     
    Complaint: 18395057

    I am rejecting this response because:I did not ask for the email and I never opened any email and the phone search was very incorrect as I explained in the very first email and I never opened any pdf anything why would I if I found my phone on the sidewalk outside my house,that makes no sense and I have never got any refund of any kind but why would you refund the ***** cancellation fee but not the ***** that I never agreed too???

    Sincerely,

    *********************************

    Business Response

    Date: 11/23/2022

    We issued the $9.95 cancellation fee in good faith for your confusion.  We consider this matter closed and no further action will be taken.

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged in Sept 24th called to cancel subscription and request refund. Was told subscription was cancelled and would receive refund. On Oct 24th was charged again after subscription was supposed to be cancelled. Have called numerous times to be told billing department would contact me they never did. Sent several emails and called numerous times was told refund was issued it was not. Called Monday to be told I would receive both refunds that day. Now when I call today they put call on hold and are now refusing to answer. Can't access account to make sure my card info was removed

    Business Response

    Date: 11/09/2022

    Thank you for reaching out.  I am unable to locate any transaction with this email you provided nor the first & last name.  Can you please reach out to; ********************************** for immediate assistance.

    Customer Answer

    Date: 11/10/2022

     
    Complaint: 18379860

    I am rejecting this response because:
    These companies are fraudulent and a scam. Have provided proof and acknowledgement of charges and refunds that were supposed to be processed. I call customer service and they play on the phone putting you on hold then disconnect your call

    Sincerely,

    *******************************

    Business Response

    Date: 11/23/2022

    There is nothing fraudulent in asking for your information to locate your transaction to assist you further.  If you would like to get this issue rectified, please email your information directly to: ********************************** for assistance.  We consider this matter closed on this platform as you are not providing the requested information for us to settle the issue.

    Customer Answer

    Date: 11/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:11/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my 5th request to receive a full refund. I purchased this by complete mistake. The totals are as follows: $89.85, $9.95. $86.87, $59.85, .95. Please refund the total amount of $247.47 immediately. Your website is incredibly misleading, I am a disabled veteran with a limited budget and these charges put my bank account in a negative balance. I need this resolved ASAP or I will be forced to contact the BBB. This charge occured on October 27, 2022. The website is terribly misleading and I was told I would get a refund within 1-3 days, then when I would contact again, the same thing was said, they I was told a trace had been put on it and I would have it in 3 days. That was two days ago. No refund and they have quit communicating with me;

    Business Response

    Date: 11/06/2022

    After further review of your complaint, we were able to determine that you performed a phone search and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information.  You purchased the report for $59.85 and received the report via email.  You also purchased a premium person report for $89.85 along with a full comprehensive report for $86.87.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased all of the reports stated and received them via email and available to you on your personal dashboard.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: https://clicksearch.us/legals

    Customer Answer

    Date: 11/07/2022

     
    Complaint: 18363197

    I am rejecting this response because

    :Mavic Lim (ClickSearch)
    Nov 3, 2022, 18:03 EDT
    Hello,

    Good day!

    I can see that your refund was issued in our system. 

    I do not see any reason for the delay. Some banks take longer to receive funds than others.
    Please give it one more day or two, if you do not see the funds returned to your account by then, please give us a call and we will trace it through the banking system for you.

     

    Mavic Lim (ClickSearch)
    Nov 3, 2022, 11:51 EDT
    Hello,
     
    I have escalated your concern to our refund supervisor for immediate processing.
     
     
    Have a wonderful day!
     


    Sincerely,

    *******************************

    Business Response

    Date: 11/23/2022

    We apologize for the confusion, in good faith, I have issued you a refund for the $9.95 cancellation fee and the $86.87 report fee.  We consider this matter closed at this point.

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged three times only not authorized I did not sign up for no ***** to come out of my account I only searched one number for 95 cents I've been told for 10 days my refund had been issued and still nothing has showed up and now they won't even answer the phone when I call customer service I want my refund this was not authorized

    Business Response

    Date: 11/06/2022

    We do apologize for the delayed refund.  I issued you a full refund on 11/4/22.  Please allow 2-3 business days for the funds to clear your account

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August I used their website for a search I paid their $0.95 for a 3-day trial I canceled the same day I got the trial and yet I was still charged more money I've got a ***** charge from them and also one for ****. I've called their customer support to let them know that the name they have on file is spelled incorrectly because they have my name spelled as Sur and not *** on top of it they've given me nothing but the runaround on refunding me my money they keep telling me oh it'll be there in three business days or it'll be there in seven business days and it's now November and this has been going on since August

    Business Response

    Date: 11/03/2022

    In response to your complaint, we were able to determine that you performed a phone search and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information.  You purchased the report for $59.85 and received the report via email.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: https://clicksearch.us/legals

    Also, as far as the spelling of your name, we do not input or type your name.  You made a typographical error when you provided your information at the time you performed your search.  Our database cannot be altered in the field that you, the customer, typed in. 

    Customer Answer

    Date: 11/04/2022

     
    Complaint: 18347063

    I am rejecting this response because:
    When I received the report it came up as get your free report here just click to have it sent to your email address... That is the only reason I had it emailed to me.. The report was inaccurate information a the number I looked up. 
    Sincerely,

    *********************

    Business Response

    Date: 11/23/2022

    I do apologize for the confusion, however, we do not offer a "free" report with our service.  We consider this matter closed and no further action will be taken. 

  • Initial Complaint

    Date:10/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ran a search for the advertised price of $0.95. However, when I clicked on the report, I saw that there were two additional charges of $9.95 and $59.85. I immediately initiated a cancel transaction per the terms of the website (cancellation within 24 hours), but my credit card was already charged. Since 10/3, I have been asking for a refund of the $9.95 and $59.85 without success. See email chain attached.

    Business Response

    Date: 10/31/2022

    After further review of your complaint, we were able to determine that you performed a phone search and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information.  You purchased the report for $59.85 and received the report via email.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: https://clicksearch.us/legals

    Customer Answer

    Date: 11/01/2022

     
    Complaint: 18334767

    I am rejecting this response because: I was not aware of additional charges of $9.95 and $58.95, as neither was clearly laid out in the initial search. I immediately cancelled my account when I saw the charges, and followed up with a message to your billing ***** I was immediately informed that I would receive a refund, per the email chains provided. Now you are telling me that you did an audit and refusing to refund me? Should an audit not have been completed immediately, instead of providing me confirmation that refund would be issued?! I refuse to accept that you made a mistake and you are penalizing me for your mistake!

    Sincerely,

    ******************************************

    Business Response

    Date: 11/23/2022

    We did not make a "mistake" in charging you for a service & report received.  The error was in the email sent regarding a refund.  We consider this matter closed with no further action to be taken.

    Customer Answer

    Date: 11/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and even though I find this resolution unacceptable to me, I accept that this vendor will not provide me with an acceptable solution. So, I consider this matter closed.

    Thank you for your assistance in this matter.


    Sincerely,

    ******************************************

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