Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize a charge. Emailing back and forth, they told me I would get a refund within 5 business days. It has been over 2 months and I still have not gotten a refund. They will not respond to my emails. When I call their customer service line, I am immediately put in hold and eventually the call disconnects. I am owed $69.63 for the refund.

  Business Response

  Date: 03/09/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************
  
  
  

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19449534
  
  I am rejecting this response because:
  

  I have emailed correspondent proof saying that I would be getting a refund.

  Sincerely,
  
  *****************************

  Business Response

  Date: 03/16/2023

  we ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19449534
  
  I am rejecting this response because:

  I have emailed correspondence showing they said I would get a refund and now they are refusing to give me one.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Click search did illegal transaction for ***** and ****. On February 19nat 245 pm my name is *********************** *************************************** ****** **** ***** they are located in ******* my card ending ****. MasterCard was illegally they did a transaction without my permission i want to full transactions. From this company.

  Business Response

  Date: 03/06/2023

  After further review of your complaint, we were able to determine that you performed a phone search and was provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19432473
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** they unlawfully used my charge card without my knowledge and then ran around in circles I never used the product the reviews of the bbb. For said company are complaints they charged others just like me without consent then proceeseded to withdraw money from my card. Of ***** **** and 95 cents I dont accept the terms.of this agreement .no one should accept the companies refunds per ***** quo.im only be honest and don't lie about what was done they said the refund was initiated I have never seen only 95 cents returned to me .not the ***** or the **** its a shame when the bbb.allows a scam company like click search to be run by scammers I don't accept what this transaction occured .i sell on mercari I'm a seller I only sell small items if I semt.my customer the wrong item took the money and ran .then im wrong look at my principles I believe in fairness to me and the customer. I'm their customer and they ran away with the money that was legally mine no I reject this decision and will not accept the terms sincerely ***********************

  Business Response

  Date: 03/16/2023

  we ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19432473
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Clicksearch to find a friend. I just wanted basic information. I did not want to subscribe or anything. They charged me $.95, $9.95 and $ *****. On Jan 9 and 10th 2023. These transactions were taken from me. I instantly asked for a return in which they have been telling me they have refunded me to my bank but I have not received the funds back. I have email confirmation that they have said Id be refunded but havent. They said wait 3-5 more business days. Its been almost 2 months now. I called my bank to make sure I didnt get a refund and how can they help me. The bank *** said for me to ask for a trace number from Clicksearch. They have not given it to me. Im very upset and feel scammed now.

  Business Response

  Date: 03/06/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19428642
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************: the company said they would refund me multiple times. I did not ask for a location. Why would I pay that much for a location?

  Business Response

  Date: 03/16/2023

  we ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022 I agreed to the .95 fee trying to locate my father in law cell phone he lost. Of course they were not able to locate it. I cancelled that day. However they stole money out of my account totalling $143.44 over the next few days. I have contacted them several times. They've sent me emails telling me my refund would be in my account within 3 to 5 days of contacted them over and over again because I still have not received it. I get the runaround. They keep telling me that an account specialist will get in touch with me. Nobody ever calls. No money has been refunded to me. They stole this money right before Christmas. They did not have permission. I want my money back. They should be shut down. It is clear that they are nothing but Con artists stealing peoples hard earned money.

  Business Response

  Date: 03/06/2023

  We reviewed your purchases and were able to determine that you performed a phone search and was provided a notification that you can purchase the address of the phone location that you searched.  In order to purchase these reports, you were presented with a popup with a checkbox advising of the additional fee's associated with the service.   You then cancelled the subscription within the 3 day trial, which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ****************************************

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19428528
  
  I am rejecting this response because: it's all ********. You clearly in every email you sent me and every time I spoke to somebody at your company told me I was getting a full refund $140 something dollars is not ****. It's also not 95 cents. I never clicked on another box to be charged more. I never would have. Y'all are thieves. You need to return my money like you said you would. I called you immediately when you charge my account and you said you were at fault. You were going to return my money immediately. How you can legally take money at $140 for .95 charge blows me away. I apologize for any language I may have used but you took money from me at Christmas not money that I owed you not money that I agreed to pay.  not any subscription that I agreed to. I was told several times by several different people at your company that you were refunding my money in full. I was even told once that you had a refunded my money. All lies. I wish there was a way that I could *** you for millions for taking and stealing like a back door thief because that's what you are going to my bank account and take out money. I have not authorized. You are lower than any drug addicted thief that breaks in somebody's home and robs them a gunpoint you do it through the back door pretending to be legit, there should be some sort of law put into effect where they can have you repay us 50 times the amount you stole. Then maybe you would stop stealing money at people's accounts. I don't know how this could be legal whatsoever. You should not be allowed to do such things.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/16/2023

  we ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was only supposed to be charged a trial fee of 95 cents and then they charge me another $69 and then another $10 without my authorization I've been waiting for a refund now for over 11 days they told me at first it would take 3 to 5 business days then they told me one to five business days they said they put a tracer on it and told me that I would have it yesterday and a supervisor was going to call me yesterday and none of this has happened I still have not received my refund and they put me on hold and never come back on they hang up on me it's a horrible service and I need my money back I have children and they had no right to take it from my account

  Business Response

  Date: 03/06/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19425915
  I did not authorize any transaction for 69 bucks and for weeks now they said I was getting my money back and I didn't receive it
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/16/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************
  

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did an unauthorized transaction on my money network pay card of $39.95 and I have been waiting on my refund of this amount now sense February 7th wen they first told me it would be back in my account in 3 to 5 business days I have called about this same matter now 5 times today is the 17th and they are telling me that my refund has been processed and has been refunded n there system...I have not yet received my refund ...I need my money..

  Business Response

  Date: 03/08/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the phone search for $39.95. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for this and then I promised a refund since January 3. I have not been able to even get a hold of the business on their phone number.They have told me 2 to 3 business days than three business days then its been escalated to the refund department and now theyre not reachable or contact me back by email

  Business Response

  Date: 03/09/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this to look up a number for .99 payed with my bank card they hit my card for ****** I did not give promise for any of that ask for a refund they agreed I have not received it ask to speak to supervisor no luck on that part it's been going on for a month now can you help me pleese

  Business Response

  Date: 03/09/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the person search subscription for $89.85. Then you purchased the full comprehensive report for $86.87. Following that purchased the downloadable PDF report for $59.85. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-11-23, I tried the 3 day trial for .95 cents. I entered one search. All the information from the search was incorrect. I emailed a complaint within minutes. I also canceled the 3 day trial. I received an apology email hours later. I was charged .95 cents and ***** dollars on the same day. Even though I canceled the tree day trial within 15 minutes of the first day.

  Business Response

  Date: 03/07/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19397534
  
  I am rejecting this response because:

  on February 12th I paid .95 cents for a three day trial period. On February 12th I made one search of a known phone number under the paid for trial period to test the accuracy of click search. The information that was given was not even close to what it should have been. On February 12th, I canceled the paid for three day trial. On the same day February 12th, I was billed ***** for a full subscription. I never agreed to a full subscription. Only to a three day trial period. Your response is inaccurate. Your advertisement is false. Under the agreement of the paid for three day trial. That I paid .95 cents for I should have been able to use the services advertised for three days before being billed the full subscription fee of ***** per month. Click search did not wait for the trial period to end. I was billed a full subscription fee the same day I started the agreed upon three day trial period for .95 cents. I want my ***** dollars back. It was wrongfully billed.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/09/2023

  We have contacted the customer with proof of ********************** history and documents.    We apologize that you feel the information is incorrect, however,  we have access to over 1 billion records, collected & organized from many different sources.  We add new information on a daily basis.  The information provided is exactly what was available at your searching point. You subscribed to our service requesting information that we provided. 

   

  Our decision is final and no further action is required.

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19397534
  
  I am rejecting this response because: I paid for a three day trial period. Cost .95 cents. I tried the service and did not like the service. I canceled the service on the same day that I started the paid for three day service. I was billed the monthly subscription fee at the same exact time I was billed for the fee for the three day trial. I should not have been billed until the fourth day. I want a full refund.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged and have been requesting a refund since August of 2022. For a while they were responding back with email saying they were going to refund my money but never completed and stop responding through email on December 7th 2022. I was charged for a membership I did not want and immediately called customer service, they sure that it was going to be canceled and credited back but never was.

  Business Response

  Date: 03/08/2023

  we ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 18951608
  
  I am rejecting this response because: I want a full refund of $70.75
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/09/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the pdf report for $59.85.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************
  
  
  

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 18951608
  
  I am rejecting this response because: I purchased the **** Cent click search not wanting the subscription. And I canceled immediately when I realized there was a subscription fee. And if there is a 3-day trial I definitely canceled before the 3 days were up so I don't understand why I was charged $9.95 for cancellation.. And customer service repeatedly told me they were going to refund me the subscription fee
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/16/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $59.85.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************
  
  
  

  Customer Answer

  Date: 03/18/2023

   
  Complaint: 18951608
  
  I am rejecting this response because: I did not receive automated responses about my refund I received those from a customer service person. And I agree to the $ .95 cent. for click search charge not a subscription.
  
  Sincerely,
  
  *********************