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Business Profile

Searchers of Records

Click Search LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 150 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 19, ************************ using this service I signed up for a 3 day trial costing .95 cent But, instead I was charged and additional $89.85 on my credit card. I immediately cancelled since the information they provided was wrong. I called and email them and they said that I was going to be refunded within 3 days. It is January 28th and I still haven't received the refund from them.

    Business Response

    Date: 02/01/2023

    Your refund has been issued in full.  Please allow 2-3 business days for the funds to clear your account.

    Customer Answer

    Date: 02/02/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I will inform the BBB once I receive the refund posted back to my credit card from ClickSearch, LLC. according to the ClickSearch it should post within 2-3 business days. 


    Sincerely,

    ********************

  • Initial Complaint

    Date:01/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used click Search free trial for .95. Researched my own phone number and received inaccurate data. Immediately called and canceled free trial. Upon reviewing my bank account I found three transactions from ClickSearch totaling 230 dollars. When I made ClickSearch aware they sent an email stating the funds would be returned in 3 to 5 business days and ti this date the funds have not been returned.

    Business Response

    Date: 01/27/2023

    We apologize that we did not have the information you were looking for.  We have access to over 1 billion records, collected & organized from many different sources.  We add new information to our system every day.  The $.95 charge provides details of the kind of information we offer and the supported networks we search.  You searched 2 numbers and were presented with the availability of the location for each.  You purchased each for $69.63.  I do see that you were charged for a 3 month subscription up front for $89.85 which we have refunded in full.  Per our terms of service since you received information from our database, you are not eligible for a refund on the 2 device locations.

    Customer Answer

    Date: 01/30/2023

     
    Complaint: 18899714

    I am rejecting this response because: there was no indication of a charge for looking up any information for the numbers I selected. I searched my own number and my wife's. Neither came back with accurate information and I called and reported it to a representative immediately and canceled the free trail. The rep asked me to speak with their technical support to make them aware of the misinformation.  I did so as a courtesy  at the time I was unaware of the charges made against my account. 

    Sincerely,

    *************************

    Business Response

    Date: 03/07/2023

    We apologize that we did not have the information you were looking for. We apologize for the automated responses regarding your refund being issued. We have access to over 1 billion records, collected & organized from many different sources.  We add new information to our system every day. The $.95 charge provides details of the kind of information we offer and the supported networks we search. You purchased the location and received the link of the location for $69.63.  The $89.85 was for the person search that was preformed. Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ****************************************

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid .0.95 for a 7 day trial I can elef within the hour I was in not satisfied they charged me $89.95,69.63 within the same hour of starting and canceling trial on January 11,2023 7:55 p.m.I have called 3 times and they say I'll have my refund within in a few days.

    Business Response

    Date: 01/27/2023

    We apologize that you are not completely satisfied with your searching, however, our preview for $.95 provides details on the kind of information we offer for the searched number or individual.  I see that you were presented with the device location of the number searched and you purchased the location for $69.63.  I also see that you were billed for the quarter up front for $89.85 which we have refunded in full.  Per the terms of service you are not eligible for a refund for the device location as our services were used.

    Customer Answer

    Date: 02/01/2023

     
    Complaint: 18880973

    I am rejecting this response because:1st it did not find my list phone I cancelled then backed track on foot for miles until I found it.secondly what is a trial?$.95 trial for 7 days.they knew they were being decieful and are not trustworthy that's why I'm not the only one with this complaint

    I want my $69 back immediately.I deserve the .95 to be honest they are crooks 

    Sincerely,

    *************************

    Business Response

    Date: 03/09/2023

    We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63. You purchased the person search for *****. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************


  • Initial Complaint

    Date:01/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 26, 2022 I paid $.95 cents for a trail service and the same day this company charged $89.85 to my account I contacted them immediately for a refund they told me I will receive a refund in 1-3 business days I did not get a refund in that time frame I contacted them again I was told it will be refunded in1-5 business days still no refund I contacted them again I was told give it a couple more days nothing yet called them back again I was told a supervisor will contact me I several business days they constantly keep giving me the runaround its almost 4 weeks and I have no gotten a refund and on top of that a day or two later they tried to take $9.95 from my account but was unsuccessful because I had locked my card so they werent able to charge my card this company is a scam stealing people money I telling you one price and charging you another price without your permission I want my money back from this company and also make sure they dont scam anyone else charges need to be filed against them

    Business Response

    Date: 03/08/2023

    we ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Click Search looking for someone, and they were running a trial promotion stating I would only be charged $1.00 (USD) for a 7 day trial period.. However, after contacting the companies support team.. Addressing the issue in regards to reimbursement for approximately $200.00 taken from my account under deceptive measures. I was informed on the 7th of January 2023 that my money would be returned to my account within 5 to 7 business days.. And here I am 19 days after the first initial contact with the company support team, and still nothing..

    Business Response

    Date: 03/09/2023

    we ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

  • Initial Complaint

    Date:01/20/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to this business on several occasions via email. I have all the correspondence between the company and I. I was charged for a service that I did not ask for. The charge was almost $90. I immediately contacted this service and was told that I would get a refund. I was initially told the refund would be back in my account in 3 to 5 business days. I waited that time and did not receive a refund. I contacted the company again and was told that it would take about three days and that they were sorry about the delay. I waited the additional three days and still nothing. I contacted the company via email and asked what the status was. I was told that a tracer was put on the refund but not given any specifics on it. I then was told that my information would be transferred to a refund supervisor. The last bit of correspondence I had with this company n checking the status of my refund is that my refund should be here within a day or two because it is showing that it was issued in their system. They told me that if I have not received it within a day or two to give them a call and they would trace it with my bank. As *** said, to this day, I have received absolutely nothing, and I continue to get the runaround via the emails they send. Also, only one person responds to me when I send these emails. Is this one person their customer support team? And supervisor?

    Business Response

    Date: 01/21/2023

    We do apologize for the oversight of the refund.  Your refund has been issued in full.  Please allow 2-3 business days for the funds to clear your account.

    Customer Answer

    Date: 01/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about December 14th 2022 I signed up for a three day trial for **** cents. On that very same day I called and canceled my three day trial. After checking my bank account I noticed they charged me three different times ***** **** ***** I called them back and she told me I would get a refund. Today is the 18th of January 2023 I have called them several different times and they keep telling me that my refund was issued. They keep lying to me every time I call them. These people are nothing but liars and thieves!!! And the bottom line is all I want is my money!!! Stay away from these thieves. When you call in they act so nice like they are outstanding people but believe me they are nothing but thieves!!!And I will continue to call them every day until I get my money!!!

    Business Response

    Date: 03/09/2023

    This customer was refunded for there charges. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

    Customer Answer

    Date: 03/10/2023

     
    Complaint: 18835062

    I am rejecting this response because:

    Sincerely,

    ***************** yes I did get my money back but it was my **** that paid it after 2 months. These people are liars and thieves and they need to be shut down ASAP!!!!

  • Initial Complaint

    Date:01/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started a trail for $.95. Used for one search and canceled that same day. We were charged three separate time. One for $.95 , one for $9.95 and another charge of $43.63. The only charge I approved and bought was the $.95 cent charge for the *********** occurred November 21st. They were contacted that same day after being notified of the charges and have reached out more then 15 times by phone and been in contact through email as well with the issue being acknowledged and us reassured a refund but nothing at all has been refunded.

    Business Response

    Date: 02/10/2023

    After further review of your complaint, we were able to determine that you performed a phone search and was provided a notification that the location of the device was available for $43.63.  You purchased the phone location report.  You purchased the report for $59.85 and received the report via email.    Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  You were also charged the $9.95 cancellation fee, see our terms of service for the cancellation fee.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ****************************************

    Customer Answer

    Date: 02/17/2023

     
    Complaint: 18811806

    I am rejecting this response because: I have contacted this business on more occasions than I can count, every time I was repeatedly assured that I was going to get a refund and that it was going to be precessed asap. I attached emails that state the refund being issued. After a week or so of not receiving my refund i would contact them again and was once again reassured my refund is processing. After awhile of me always calling they started telling me someone would contact me shortly and i would never receive a call back. In total i have contacted the company by phone 11 times, and have been in communications with them by email 10 times. Every conversation and email always stated my refund was accepted and processing. Again i only paid for a free trail for $.95, and canceled the free trail immediately. I never request, purchased or received any report on my search. All of this was recognized by the company and the refund was never questioned just always accepted and pending transfer back to my account. Still have never received a refund of any kind.   

    Sincerely,

    *****************************

    Business Response

    Date: 03/09/2023

    we ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

    Customer Answer

    Date: 03/09/2023

     
    Complaint: 18811806

    I am rejecting this response because: I have been told on several occasions I would be granted a refund for the over charge to my card. I would like that refund to be processed as promised by the company. The issue was we where charged for services we did not request. We signed up for a free trial for 98 cents and canceled the same day. Please refer to original complaint for documentation stating the 98 cents was a free trial** as well as any dollar amount over charged. There was never an issue of refund or not, we where reassured as to a refund being granted and processing. 

    Sincerely,

    *****************************

    Business Response

    Date: 03/13/2023

    we ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

    Customer Answer

    Date: 03/13/2023

     
    Complaint: 18811806

    I am rejecting this response because:
    I would like my refund that I was promised. 
    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had 2 unauthorized charges totalling over $130 dollars they have been telling me since the end of November that I would be getting a refund I've called numerous times over the past few months and this week I can't get thru I'm on hold for over 20 minutes then I get hung up on.

    Business Response

    Date: 01/13/2023

    We manually reviewed your purchases and were able to determine that you performed a phone search and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information.  You purchased the report for ***** and received the report directly to your email.  You were also advised that you can purchase the address of the phone location that you searched for $43.63.  In order to purchase these reports, you were presented with a popup with a checkbox advising of the additional fee's associated with the service.   Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ****************************************

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get a refund for the past month and a half. I was charged immediately after the purchase when I was supposed to have a 3 day trial. I called not 30 minutes after the purchase to cancel and get refunded, before Thanksgiving and received the attached 3 weeks later. Everytime I call, there's a different route it has to go through.

    Business Response

    Date: 01/27/2023

    We apologize that you are not completely satisfied with your searching, however, our preview for $.95 provides details on the kind of information we offer for the searched number or individual.  You searched a number and were offered the location of the device as our system was able to determine it.  Your purchased the location of the device for $43.63.  Our terms of service indicate that if the service is used and consumer is provided details, no refund is due.

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