Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged the .95 which I agreed too. I cancelled the account/subscription 2 days early. I was then charged over $80 4 different times. I have emails from clicksearch stating they were going to refund those charges. That was 4 months ago. When you call you get the same run around no matter who answers. I asked that the money be sent to my PayPal or I would give another card to send it to, since I no longer have that bank account or card. No one from the company ever has returned one phone call. No money has been sent back to me at all. It was over $300 total and right before Christmas. Thanks

  Business Response

  Date: 01/11/2023

  We apologize that you were not completely satisfied, however, after a manual review we see that you purchased 2 separate reports on the number searched each for $86.87.  You purchased a full comprehensive report $59.85.  As per our terms of service, you are not eligible as the services were used and you received all of the reports requested.  

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18707795
  
  I am rejecting this response because:
  I cancelled the subscription two days early and have been in contact with your company. Your company said that you had issued me a refund to the debt card in question. So why would you promise a refund and tell me several times it had been sent out, if the charges were justified. I went back and read the trail bases on your website. Everything you mentioned would be included with the 3 day trail. I also have the email copies of everything from your company. That debt card was stolen and is cancelled is why,your customer service representative said the refund hadn't been paid out. I have recording of all phone calls I made to your company customer support also. I told the representative they were being recorded also. So you better go back and check and listen to the conversations. The 3 charges of $89 and change and the the 1 charge of $59 and change should be refunded to my PayPal since I no longer have the card. I also have the email from your company promising the refund to be given. The charge of 95 cents is the only authorized charge. Please contact me by phone or email to resolve this issue. If you look at the emails that outline charges and then I spoke with your company, the refund email was sent 5 days later. The outline of charges was the 17th the refund email was the 22nd of October. That has now been over 2 months ago. So do the right thing and stop lying. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/12/2023

  I apologize, however, we do not issue refunds to any other form other than the card used.  Our decision is final and no further action will be taken.

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18707795
  
  I am rejecting this response because:
  I have a new bank debt card. So email me and I will give you the info. 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022 quick search parsley drive me in by saying I can do a 95 cent three or seven day trial and actually charge my account 995 twice and $59.95 once the attached bank statement will show and I never got my money back I never agreed to this I canceled in time so I want to see how I can get my money back

  Business Response

  Date: 01/11/2023

  We do apologize for this, however, the transaction is more than 6 months old.  We manually reviewed your purchase and see that you purchase and used our services.  You are not eligible for a refund.  Your account has since been terminated since 7/11/22 and no further billing has occured.

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred when I was charged was November 17. My son who is autistic was messing with my ohine and had hit purchas when he clearly had no idea what he agreed did to, now I soon noticed this and canceled it didnt and immediately canceled the right away, everyday for the last 2-3 months i have called concernded, upset , and flat out sick about my refund and being lied to over and over, how doing this doesnt affect this company. This is the biggest scam piece s*** business out there. I dont get how these people sleep at night. I have two very sick you boys one who was born a micro premature baby born at 1 lbs. 10 oz. 25 weeks. So this is the last thing I need to Stess over is money being taking from my account.Help me or lawyers will be invoked and will do everything to bring this company

  Business Response

  Date: 01/11/2023

  We are truly sorry for the situation at hand and can empathize with your circumstances.  However, our services were used to locate a device.  In order to actually purchase the service, you, yourself must input your own payment information.  Our decision is final and we do wish you the best. 

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 04,2023 I was interested in using this service so I signed up for a trial costing .95 and traced my own phone to test it's accuracy. I immediately cancelled because the info was wrong. 5 minutes later several charges appeared on my bank account for $59.63, $89.95, **** and $69.76 all from this service.

  Business Response

  Date: 01/06/2023

  This is all correct, however, you requested a cancellation and refund which has been done.  Not sure why you are writing into this platform.

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 4 withdrawals from my account from this company and didnt do business with them. I contacted them advising that I never did business with them and wanted my money back. I was told on 11/30, 12/6, 12/9, 12/15, 12/22, 12/26 and 12/30 that they have issued me a refund and to wait 3/5 business days for it to process but as of 1/5/23, I still have no refund from this company. I was told it was escalated to the billing department and the billing supervisor would reach out to me and that never happened. Now Im just being hung up on and still dont have any of the four transactions refunded. This company is scamming people and giving you the run around. Steer clear of even contacting these scammers. They lie and deceive you and will just take u on a ***********.

  Business Response

  Date: 01/06/2023

  We reviewed your purchases and were able to determine that all of the checkpoints match.  Your name, email and address match.  The only way to receive this information is via email.  The email provided matches the email for the purchases.  You performed a phone search and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information.  You purchased the report for $59.85 and received the report directly to your email.  You were also advised that you can purchase the device location, which is $43.63.  the address of the phone location that you searched.   Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ****************************************

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18692115
  
  I am rejecting this response because I spoke with the company when these charges first came up on my account and as you can see from my screenshots, was told repeatedly that my refund request had been accepted and that I would be receiving a refund for the four transactions that were made.   These were not authorized by me and I havent received any products or goods or services from this company.   
  
  Sincerely,
  
  *************************** ****

  Business Response

  Date: 01/12/2023

  We apologize for the automated responses, however, our services were used and no further action is required.

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18692115
  
  I am rejecting this response because:  the email from Mavic is an actual user.  Ive attached three emails from a rep named ***** whose email is *********************************************************.    And Ive also attached a screenshot from zen desk explaining that the id in the email is a unique users profile.  The one email from clicksearch itself is an automated response because it clearly says zen desk at the bottom proving that.  This company is not only scamming but they are lying about who the emails are coming from.  
  
  Sincerely,
  
  *************************** ****

  Business Response

  Date: 01/21/2023

  We apologize, however, our decision is final.  Our services were used, information was provided and no refund is available.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/22 I attempted to search the location of my son who has mental health issues telephone number for 98 cents for a three day trial with the company Click Search. Immediately this company charged me $69.98. I emailed to cancel this service because I never would have agreed to this cost at all. I was told on 12/21/22, that $69.98 would be refunded in 3-5 days. It is now 01/03 and I have not been refunded. They sending me emails claiming they have refunded money but they are a fraudulent company and I don't believe they will ever refund me. This company is horrible.

  Business Response

  Date: 01/04/2023

  Your refund for $69.63 has already been refund in full.  We just forwarded you a copy of the refund receipt.  Your account has since been cancelled with no further billing.

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18679322
  
  I am rejecting this response because: I have not received any receipt of a refund at all, nor have i received my refund. This company fraudulent takes people from people searching for loves ones. Its horrible and disturbing. I have zero faith that they will refund the money they stole from me. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/11/2023

  Your refund was issued in full as requested.  There is no further action required pertaining to this matter.

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18679322
  
  I am rejecting this response because: this company should stop their fraudulent activities. No apology was given after they took money from me and waited over three weeks to finally refund it. This is a really horrible company that preys on people trying to locate love ones. They should be shut down. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my card three times for something that I did not authorize they said my refund was excepted and they live in front of me they keep giving me the runaround and I still have not gotten it

  Business Response

  Date: 01/09/2023

  We apologize that you received that automated response regarding your refund.  After a manual review, we are able to see that you searched a number during your $.95 transaction period, were notified that the location of the device of the number ************************ was available at an additional fee of $69.63.  You checked the box to go ahead with the purchase and received the device location.  For this reason, you are not eligible for a refund as you used the services. 

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of December, I signed up for a trial subscription for Click Search. I cancelled the trial subscription the same day, yet there were 2 pending charges on my bank account: one for $89.95 and one for $69.63$159.58 in total. I called immediately, and was told that the charges would not go through, and if they did, I would be refunded for them. On December 6, the charges went through. I contacted Click Search customer service and was told I would receive a refund in 3-5 days. It has now been a month, and I have continued to contact Click Search customer service. They claim the refund has been issued but will take time to reach my bank. They also told me I would be contacted by a billing supervisorneither of those things has happened. I just want my refund of $159.58 like I was promised. It was wrongfully taken from me since I cancelled my membership immediately. Click Search has acknowledged that I cancelled my subscription and should have never been charged in the first place. I just want my money back.

  Business Response

  Date: 01/04/2023

  We apologize that you are not completely satisfied with your searching, however, our preview for $.95 provides details on the kind of information we offer for the searched number or individual.  The number you searched was located and you were presented with a pop-up that we were able to provide the device location for an additional fee of $69.63.  You elected to purchase the location.  You also elected to subscribe to the 3 month unlimited people & person search for the $89.85.  I have escalated the refund request to our supervisor for the 3 month subscription.  You can reach out to her directly at: *******************************************************.   Please address the email to: **** and she will be able to assist with this.  Your subscription has since been cancelled and no further billing will occur.

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, On 08/28/2022 I used the trial and paid .95 cents. I was then charged $59. I called and emailed and was told by both the person on the phone and via email I would be refunded within 1-5 business days. I reached back out via email on 09/04/2022, 10/12/2022, 10/17/2022, 10/25/2022, 10/30/2022, 11/06/2022, 11/27/2022 and even called last week before New Years and every single person I speak to via email or the phone states I have been sent a refund that Ive never received. This is a scam! I would like my $59 back. Especially, since I was told on numerous occasions I would be receiving the refund and never did. I was well within the cancellation policy to cancel and followed all instructions from the website. Please return my money as you stated on multiple occasions. I have numerous emails stating my refund was sent and never has been. I spoke to my bank and they stated that they have not seen one attempt from you. I have attached the initial email. Thanks!

  Business Response

  Date: 01/02/2023

  After further review of your complaint, we were able to determine that you performed a phone search and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information.  You purchased the report for $59.85 and received the report via email.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ****************************************

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18669960
  
  I am rejecting this response because: 

  You stated via written email multiple times that Your company had accepted my request for a full refund for the $59 even apologizing at times. If what you stated was in fact true, I would have been told that my refund request was denied, however it was in fact not denied. As you can see, Accepted.  I called and I was told multiple times via written email and via phone that the refund was accepted and payment as sent to me. I was promised a refund and told that the refund was already sent back to my bank in August, again in September and again in October. I have no clue what PDF you are referring to.  Please make this right and refund my $59 before I reach out and seek a class action lawsuit against you for me and every other person you have wronged. I have every legal right to my $59 as well as anyone else in the Country who also was wronged and money was stolen and then promised via email to get a refund. If I have to create a TikTok page, Instagram account, to find others with similar issues and make all our wrongs a right, I will. You are aware that I have more than enough written legal evidence on my part to show you accepted my refund and agreed to a full refund from multiple employees who are paid by your company and work directly with your company. I kindly demand a refund to avoid further legal cost. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/11/2023

  We do apologize again for the automated responses sent regarding your refund.  Our decision is final and no further action will be taken

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Click search charge me for a month subscription and I called the same day which was October 31st 2022 to cancel the subscription cause I didn't want to pay $59.95 for their services. I have called them more then ten times since and they emailed me saying they are going to give me a complete refund within 3 to 5 business days and still haven't received a refund. I'm very frustrated with this company. This isn't honest business to me not refunding my money for a product I didn't even use. I have told them I was going to contact the BBB when I called last. The last email I received from the company I have attached to complaint. Which was received on November 30th 2022.

  Business Response

  Date: 01/01/2023

  We apologize for this miss-understanding, however, you were not billed for a monthly subscription.  You were billed $59.95 for the downloadable pdf report you purchased on the number that you searched. This report is non-refundable.  Your account has since been cancelled and no further transactions have occurred. 

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18665814
  
  I am rejecting this response because:
  The charge was for a 99 cents pdf file I have that charge as well on my bank statement.  Why did they tell me for two whole months they would refund me and I have emails that they sent. Instead of being honest and saying I'm gonna charge u and you will not be refunds even though I never received a month subscription to the site. Scam scam scam if Ive ever seen one. I'm disappointed that businesses are this dishonest these days. SMH 
  Sincerely,
  
  *************************

  Business Response

  Date: 01/11/2023

  We do apologize for this issue, however, our services were used and you received the report as requested.  Our decision is final.

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18665814
  
  I am rejecting this response because: They emailed me several times that I would be refunded and they didn't stay true to their word as a Business. I feel that they are a scam company that doesn't let you know the true price of their products. I didn't even get anything for the $61 they charged my bank account. Very disappointed in this action BBB didn't help with.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/21/2023

  The $.95 charge was for the 3 day trial period which provides information that our service can provide on a particular search.  You were presented with an option that our system was able to provide a more detail in depth information on the number searched.  You purchased this report for $59.95.  The report is non-refundable.  This is our final decision and no further action will be taken.  Thank you.

  Business Response

  Date: 01/27/2023

  We are more than happy to provide the report purchased, however, the report contains personal information on the individual the customer ************************.  Please advise if we can provide the report on a private platform and on this public forum