Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

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Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,885 total complaints in the last 3 years.
834 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/29/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contract numbers: ******************************* On November 16, 2021, we sat through a presentation that lasted much longer than the short presentation we expected. We turned down the initial offer and then was offered the Sampler Package which we purchased. We were given a gift card and tickets to a show in *******. The Sampler Package was good for one year in which time we were to choose a vacation destination at a limited number of locations owned by Bluegreen. We chose to go back to ******* and stayed at **************. At ************** we had to sit through another presentation on November 1, 2022, which lasted several hours. We declined their offer but they came back with another offer that cost less and they also offered to waive the maintenance fees and club dues for the first six months at which time we accepted. We had never been informed that our previous purchase was a camping lot until this meeting. At this time we inquired about using our points to bring our family of twenty three to Big Cedar in October of 2024, to celebrate our 50th wedding anniversary and we were told (most definitely) especially with this upgrade but when I called to make reservations I was told there was no place they could accommodate that many people. We were always told that we could pass this timeshare to our three daughters but at no time were we ever told that they HAD to take the timeshare and the maintenance fees. We were never informed that the maintenance fees would keep increasing due to inflation; we were under the impression they would remain at the same rate as stated in the contract. We were never shown the amortization table showing the increase of the maintenance fees. This is making a great hardship on our finances as we are retired and on a fixed income. With this increase in the maintenance fees we are constantly budgeting our expenses and cant schedule a vacation.
Business Response
Date: 05/09/2025
May 9, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23262376

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 29, 2025, regarding the consumer correspondence of **** ***** ****** Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** **** ***** and **** ***** ***** purchased a one-year Sampler package with Bluegreen on November 16, 2021. **** ***** then separately upgraded to lifetime ownership, purchasing a Bluegreen Vacation Club timeshare interest on November 1, 2022. **** ***** subsequently upgraded her ownership interest by purchasing additional Points on January 25, 2023. *** and **** ***** also completed a joint purchase of additional Points on December 7, 2023. However, this contract was canceled within the statutory rescission period. Therefore, *** ***** is not a Bluegreen owner. **** ****** timeshare interests confer ownership of ****** Biennial Vacation Club Points.

Upon receipt of your correspondence advising of **** ****** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach **** ***** by telephone and email on April 30, 2025, leaving messages to notify her that we would like to speak with her to address her Better Business Bureau correspondence. Our Specialist again reached out to **** ***** by telephone on May 1 and 2, 2025,again leaving messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with **** ***** directly, Bluegreen wishes to respond to her concerns through the Better Business Bureau.

**** ****** first concern is that her and *** ****** 2021 sales presentation went longer than the time frame expected. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation. This estimate does not include the additional time spent to answer a prospective owners follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the purchase paperwork. However, Bluegreen would advise that *** and **** ***** were under no obligation to purchase. If they were uncomfortable with the product, service, or financing terms at the time of purchase, *** and **** ***** could have departed the sales site without signing any documentation or completing their Sampler purchase.

**** ****** second concern is regarding the presentation she attended on November 1, 2022, which she states was required.Bluegreen would advise that a sales presentation is required during the first vacation on a Sampler package. This information is specified in Section 5 of the Sampler Confirmation Interview, which states that members must attend an Owner Eligibility Presentation during their first stay and that a $150 fee will apply if the presentation is missed. *** and **** ***** initialed next to Section 5, indicating their understanding and consent. Bluegreen would remind **** ***** that as a deeded owner with Bluegreen, she is not under any obligation to attend owner update presentations when she vacations with Bluegreen using her ownership if she does not wish to participate. However,**** ***** is always welcome to attend a presentation should she wish to learn more about her ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation.

********** third concern relates to being offered a lower purchase price than originally quoted during her sales presentation. Bluegreen would advise that our sales teams work with potential owners to find a vacation package that best suits their travel needs and budget. Therefore, it is possible that **** ***** was originally offered a larger Points package and then presented with a smaller package that better fit her financial and travel needs.

**** ****** next concern is that her 2022 deed is not assigned to the resort and unit type she expected to purchase. Ms. ***** purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. The deed is recorded with the county government for each county where the property allocated to **** ***** is situated. **** ***** is welcome to contact the relevant county governments for deed copies; however,her Certificates of Beneficial Ownership are her proof of ownership. The properties where **** ***** purchased are also listed in the heading on the first page of her Owner Beneficiary Agreements in capital letters. This prominent text shows that Bluegreen had no intention of concealing the location of **** ****** deeded resort inventory. Moreover, Bluegreen would reassure **** ***** that the location of her property is immaterial when reserving vacations for her personal use, because her Points can be used to book any available Bluegreen property or can be used with Resort ************************** (RCI) to book an RCI-affiliated resort.

**** ***** also feels she does not own enough Points for her desired vacations, despite being advised she would have enough Points to schedule travel for a group of 23 at Bluegreen *************** at ********** Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. As **** ***** initialed in Section 1 of the Owner Confirmation Interview, each of Bluegreens Vacation Club accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The Points **** ***** receives cover fewer nights at some properties based on these factors. ********* also received for her review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens various resort properties.

**** ***** is also concerned that her and *** ****** daughters will become financially responsible for her timeshare interests should something happen to her. Bluegreen would remind **** ***** that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. *** and ********** daughters would not be legally required to assume financial responsibility for the ownership if they do not wish to do so.

Additionally, **** ***** states her maintenance fees have increased. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and Club Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation Club Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation Club Points owned increases, and **** ***** has purchased additional Points on one occasion since her original purchase. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Bluegreen would remind **** ***** that maintenance fees for the timeshare ownership can increase or decrease just as expenses for a car or home can fluctuate during the time of ownership. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and prepayments before the maintenance fee bill is due. These payment arrangements would be available to **** ***** if she wishes to discuss with our Specialist.

**** ****** final concern is regarding her request to cancel her ownership and receive a refund. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for **** ****** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where **** ***** signed to make her timeshare purchase.**** ***** had a physical copy of the Owner Beneficiary Agreement document in her possession when she left the sales presentation and purchase meeting;therefore, she had an opportunity to read through this document right away after purchasing or later at her leisure. If **** ***** had doubts about the Bluegreen product or its suitability for her personal vacation needs, she could have promptly reviewed her contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with **** ***** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase.Unfortunately, with the exception of *** and **** ****** upgrade completed on December 7, 2023, Bluegreen did not receive a request to cancel from **** ***** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10c provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information,but Bluegreen is not party to that conversation.

Bluegreens Club and Owner Resolution team has reviewed **** ****** ownership closely. After doing so, Bluegreen finds that **** ***** remains responsible under the terms of the purchase agreements and promissory notes she executed for her timeshare purchases. Bluegreen will not provide the cancellation and refund requested by **** ****** Currently, ********** mortgage loans associated with her timeshare purchases completed on November 1, 2022, and January 25, 2023, are 38 days past due and 15 days past due,respectively. Bluegreens ******************* has called, emailed, and sent letters to **** ***** to advise her of the delinquencies and provide an opportunity to bring her loans current. Should **** ***** elect not to continue mortgage payments, her loans may be charged off due to nonpayment of mortgage.Should **** ***** have any further questions or concerns, she has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 2019:This company keeps giving me the run around like they did nothing wrong.Fraudulent selling practices and misrepresentation.I want/need there to be action taken against Bluegreen Vacations! I purchased my timeshare with my daughter at a Bluegreen Time share presentation where there used the association with Bass Pro Shop, then I found out that they (Bass Pro Shop) cut their ties at the same time and date with Bluegreen due to Bluegreens unethical tactics. The one that we purchased is King 583 Resort in **********. WE WERE VICTIMS OF THEIR UNETHICAL TACTICS AND WE STILL ARE. We have been asking, begging for Bluegreen to let us out for years now and they have refused us time and time again. I dont know why they cant let us out when they have wronged us repeatedly. I wish we never set foot in that Bluegreen Presentation where they used Bass Pro Shop in the first place. We were coerced and strong armed into the business deal with them under fraudulent means. We want our financial freedom back!! This is a SCAM and we want them to CANCEL it and let us out. PLEASE if you can help us, please please do!!Best Regards,
Customer Answer
Date: 05/04/2025
This has been an ongoing issue with this company since ************************************************************************** scripted/formatted emails and voicemails. I have supplied to them supporting documentation where Bass Shop Pro was sueing them at the same time they were presenting the pressure point selling techniques to me in March 2019 for unethical business practices. I stayed at only 1 location with this company since I purchased the package in 2019, and it was a bad experience, and they were notified. I paid for a credit protection fee of my points for another booking in 2020, then covid-19 broke out and not only did they take my booking credits, but they keep the $75 protection fee.
Additional information:
************************************************************************************************************************************************** Bass Pro Responded to Customer allegations.
In May, once the consumer lawsuit was made public, ************** announced they were banning Bluegreen Vacations from 69 of their stores.
There are also documents available where they cheated American veterans.
Business Response
Date: 05/07/2025
May 7, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************
RE: Consumer File No. 23260974

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 29, 2025, regarding the consumer correspondence of ************************ you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Ms. ****** ******* and Ms. ***** ******* purchased a timeshare interest with the Bluegreen Vacation Club on March 10, 2019. Mses. ******** timeshare interest confers ownership of ****** Biennial Vacation Club Points.

Upon receipt of your correspondence advising of Ms. ******** concerns, our Club and Owner Resolution Specialist reached out to ********** by telephone on April 29, 2025, resulting in finding one number no longer in service and leaving a voice message with the other number listed on the account. Our Specialist also immediately followed up by email advising we wish to speak with Ms. ******* regarding her Better Business Bureau correspondence, requesting her availability to speak by telephone, and providing direct contact information. Ms. ******* replied by email the same day stating she was unable to make personal calls during her work period and asking if the conversation would be the same as previous ones. Our Specialist responded by email on April 30, 2025, thanking Ms. ******* for her reply,advising we must speak with her by telephone to discuss her ownership concerns,and offering to schedule a telephone appointment to answer her questions. Our Specialist reached out again to Ms. ******* by telephone on May 1 and May ******, still finding one number no longer in service and leaving voice messages through the other number on file advising we are still trying to reach ********** and providing direct contact information. Unfortunately, at this writing, we have received no further response from Ms. ******** Although we have been unable to speak with Ms. ******* directly about her ownership,Bluegreen wishes to respond to her concerns through the Better Business Bureau.

Bluegreen would advise that Ms. ******* directed the same consumer matter to the ******************************** Office on November 21, 2022. Please find enclosed a copy of the response that Bluegreens **************** prepared and submitted to the *************************************** on December 12, 2022. Bluegreen reiterates the positions described in this earlier correspondence, on all subjects therein. In addition, Bluegreen would like to respond to the additional concerns in Ms. ******** Better Business Bureau correspondence.

*********** first additional concern is regarding not receiving her preferred resolution of the cancellation and refund for their ownership. Bluegreen would remind Mses. ******* that they purchased a ********* ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement: indicates that Mses. ******** ownership is intended to be perpetual creating a lifetime of vacations. Bluegreen would also advise Mses. ******* that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product.Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

*********** other additional concern is regarding pressure she states they felt to purchase at the sales presentation. Bluegreen would advise that Mses. ******* were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mses. ******* could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Bluegreens Club and Owner Resolution team has reviewed Mses. ******** ownership closely since receiving Ms. ******** Better Business Bureau correspondence. After review, Bluegreen finds that Mses. ******* remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for Mses. ******** Should Ms. ******* have any further questions, we invite her to reach out to our Specialist at the direct contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 05/07/2025
Please be advised that the nonsense that bluegreen vacations has issued to you is nonsense. I have been going around and around in circles with this so-called company since 2021 and have gotten nowhere except for formatted letters and phone calls and scripts. I have returned all their calls as well as reached out to them and emails. Their last employee called me three times and I did advise her that I did not and could not answer the phone during the times she was calling. I was sitting on jury duty and I'm sure common sense people know you cannot take phones into a courtroom when you are sitting in the jury box. This company has not only misrepresented themselves but pulled pro bass shop into it as well. They have been sued for $40 million for doing the same thing to me that pro Bass indicated in their lawsuit. Unethical business practices by applying pressure they held us hostage for 6 hours to the point where we were exhausted and no longer thinking clearly. I asked for them to cancel the contract I also spoke with their mortgage company who was very unwilling to work with us to cancel the contract and reverse the mortgage asking for a ridiculous price. If they check their records they will see I have not used their resort since 2019 when we went to a location in ************ that had inadequate heat and mosquitoes not to mention when whistling through the doors and windows. Yes North Carolina attorney General was contacted several agencies were contacted and they turned around and gave false statements to both. If you check online you will see where this resort so called company has been sued and has several complaints with BBB agencies. I believe now I'm just going to go forward with the attorneys suggestion.
Customer Answer
Date: 05/08/2025

Complaint: 23260974

Please be advised that the nonsense that bluegreen vacations has issued to you is nonsense. I have been going around and around in circles with this so-called company since 2021 and have gotten nowhere except for formatted letters and phone calls and scripts. I have returned all their calls as well as reached out to them and emails. Their last employee called me three times and I did advise her that I did not and could not answer the phone during the times she was calling. I was sitting on jury duty and I'm sure common sense people know you cannot take phones into a courtroom when you are sitting in the jury box. This company has not only misrepresented themselves but pulled pro bass shop into it as well. They have been sued for $40 million for doing the same thing to me that pro Bass indicated in their lawsuit. Unethical business practices by applying pressure they held us hostage for 6 hours to the point where we were exhausted and no longer thinking clearly. I asked for them to cancel the contract I also spoke with their mortgage company who was very unwilling to work with us to cancel the contract and reverse the mortgage asking for a ridiculous price. If they check their records they will see I have not used their resort since 2019 when we went to a location in ************ that had inadequate heat and mosquitoes not to mention when whistling through the doors and windows. Yes North Carolina attorney General was contacted several agencies were contacted and they turned around and gave false statements to both. If you check online you will see where this resort so called company has been sued and has several complaints with BBB agencies. I believe now I'm just going to go forward with the attorneys suggestion.

Sincerely,

****** *******
Customer Answer
Date: 05/09/2025
Thank you for your response and as stated that is what they do gas light. Send lengthy emails. I only had 1 number, and I did return their call, and it went to a ****** woman's voice mail each time after I got home from court. Just goes to show Corporation America is just that and the little individuals always loses. I realy didn't think this agency would be able to help, I just wanted out there with the other victims' complaints.
Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are very very unhappy with Bluegreen. We went on vacation to ********* in August of 2023 and were talked into purchasing a timeshare package. The we were told that we had to attend an owners update so that we could be taught how to properly use the system. We were talked into buying more points. Bluegreen sales **** gave us additional points when we purchased both times but they don't help us at all with booking anything. Now we are going to lose all of the bonus points. My wife, ********, works in an operating room and it is very difficult for her to get time off. We have tried to book a trip for Mardi Gras but were told we had to do it for all of the wrong dates and it just wasn't going to work for us because Mardi Gras is only a Tuesday. We really feel lied to and mislead. Every time we've tried to reach out for assistance or answers, we've be ignored.
Business Response
Date: 05/08/2025
May 8, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23259533

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 28, 2025, regarding the consumer correspondence of *** ******* ******* (name shows on contract documents as ******* ******* Jr.).Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ******* ******* and **** ******** ******* purchased a Bluegreen Vacation Club timeshare interest on August 18, 2023. ***and **** ******* subsequently increased their ownership interest by purchasing additional Points on November 11, 2023. *** and **** ******** timeshare interests confer ownership of ****** Annual Vacation Club Points.

Upon receipt of your correspondence advising of *** ******** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** ******* by telephone and email on April ******** leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist then spoke with *** ******* by telephone on May 1, 2025, listening to his concerns,reviewing the guidelines of his ownership, and advising how to notify our **************** that he is working with legal counsel. Although *** ******* acknowledged by telephone that his Better Business Bureau correspondence was submitted by his legal counsel, Bluegreen wishes to respond to *** ******** concerns through the Better Business Bureau.

*** ******** first concern is regarding pressure he states he and **** ******* felt to purchase during their original sales presentation. Bluegreen would advise that *** and **** ******* were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, *** and **** ******* could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

*** ******** second concern is about their experience at an owner orientation meeting. He states that the owner orientation meeting focused on trying to sell them more Points rather than on answering their questions about their ownership. Bluegreen would advise that our owner orientation meetings are designed to answer questions,provide information, and present offers for enhancing Vacation Club ownership.Owner orientation meetings impart a great deal of information about how to use the ownership, including information about how Vacation Club usage may be enhanced by purchasing additional Vacation Club Points. Still,Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. ***and **** ******* were not required to consider information presented about purchasing additional Points if they were not interested in expanding their ownership at that time. Moreover, Bluegreen would remind *** and **** ******* that, as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen using their ownership if they do not wish to participate in future meetings.

*** ******** third concern is that he does not feel Bluegreen offers enough support to assist owners with using their timeshare after the purchase is complete. Bluegreen would advise that our customer service center is open six days a week to assist our owners via telephone or live chat. In addition, there are a number of online documents,webinars, and tutorials that provide a good educational base for owners seeking to better understand their ownership. Additionally, Bluegreen also offers owners the opportunity to schedule Understanding New Ownership calls.Understanding New Ownership calls are scheduled at a dedicated time for a highly trained Bluegreen contact center agent to call an owner and describe in detail the countless benefits of Bluegreen ownership. These educational calls are an opportunity for an owner to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights,experienced suggestions, and helpful service.

*** ******** next concern is about restrictions on the use of Points provided as a bonus with their purchases. At the time of a purchase, promotional gifts may be provided to new and upgrading owners, including certificates good for bonus Vacation Club Points. The certificate for ***** Points that *** and **** ******* received with their original purchase in August 2023 could be activated after they completed their first year of ownership with Bluegreen. Therefore, these Points are eligible for activation between September 1, 2024, and September ******. Our records do not show that these Points have yet been activated, so ***and **** ******* have through the end of August 2025 to do so. *** and *********** also received a certificate for ***** Anniversary Points associated with their November 2023 upgrade. These Points are added to the account at the time of the upgrade and valid for one calendar year. Therefore, these Points did expire on December 1, 2024. All bonus Points are valid for use during White and Blue vacation seasons at any Bluegreen resort based on availability.Bluegreen apologizes for any confusion or inconvenience regarding the use of these bonus Points.

*** ******* also has a concern regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 11 provided a space for *** and **** ******* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in *********** and **** ******* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that *** and **** ******** as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

*** ******** next concern is with the communication and response he and **** ******* received from Bluegreen as they attempted to reach Bluegreen for assistance. Bluegreen strives to provide receptive, reliable, and timely communication to our owners.Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached.Our records show that **** ******* spoke with our ***************************** on February 17, 2024, regarding her questions about the use period of their Points and the use of their Bonus Points. Our records also show that we have received two letters requesting cancellation from the ********* one on April ******, and one on November 18, 2024. In April, one of our Club and Owner Resolution Specialists attempted to reach *** and **** ******* regarding their letter, reaching out by telephone and email on April 3, 2024, and by telephone on April 5, 2024. However, our Specialist did not receive a response to his messages. Upon receipt of the ******** second letter on November 18, 2024, one of our Specialists again reached out, this time speaking with *** ******* on November 22, 2024, listening to his concerns, reviewing the guidelines of their ownership, and discussing options for their account. In addition to these previous conversations, Bluegreen is pleased to have this opportunity to assist *** ******* via the Better Business Bureau.

*** ******** final concern is regarding their request to cancel and receive a refund. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and **** ******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where ***and **** ******* signed to make their timeshare purchase. *** and **** ******* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and **** ******* had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist has discussed this rescission period with *** ******* to explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request and provide a refund.Unfortunately, Bluegreen did not receive a request to cancel from *** and *********** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10b provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ******** ownership closely. After doing so, Bluegreen finds that *** and **** ******* remain responsible under the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation and refund requested by *** and **** ******** Should *** ******* have any further questions or concerns, we kindly request that his legal representation contact Bluegreens **************** directly at Bluegreen Vacations Corporation, Attention: Legal Affairs, ************************************************************************************************************************** as any correspondence will be handled by Bluegreens **************** going forward.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved to ******** in August 2024 and had approximately $400 remaining on my Bluegreen Vacations balance, with the original total being around $3,000. I had previously been on auto-pay, and early in the process, Bluegreen frequently contacted me by phone about my payments. After moving, I missed a payment, but I did not receive any phone calls, emails, or other direct contact notifying me about the missed payment or the risk of termination.I later learned through delayed mail forwarded from my previous address that my account had been terminated. I immediately attempted to contact Bluegreen through their website and by emailing their legal and customer service departments, but I either received no response or my emails bounced back.I have made every reasonable effort to resolve this by offering to pay the remaining balance, but I have not been contacted back. I am very concerned about the lack of notice, the account termination, and the possibility of this negatively impacting my credit, despite my willingness to pay.I am seeking a resolution that either allows me to pay the balance and reinstate the account, or a full clarification of the account status and confirmation of whether any balance remains or was sent to collections.
Customer Answer
Date: 05/01/2025
Hello,
I just spoke with a representative from Bluegreen Vacations. She informed me that they plan to submit a formal response to the BBB on May 8th, stating that they will not reimburse me or reinstate my account.
I want to formally document that I do not accept this outcome. I paid approximately $2,600 and received no benefits, no services, and no notification prior to account termination. I have made multiple good-faith efforts to resolve this directly with the company and was met with silence until the BBB got involved.
I would like this complaint to remain open and marked as unresolved if no fair resolution is provided.
Thank you for your continued help.

Business Response
Date: 05/07/2025
May 7, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23258906

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 28, 2025, regarding the consumer correspondence of Mr. ***** ****** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ***** ***** purchased a Sampler Membership with the Bluegreen Vacation Club on May 26, 2024, with a two-time allotment of ****** Vacation Club Points available to use for a 24-month period.

Upon receipt of your correspondence advising of Mr. ****** concerns, our Club and Owner Resolution Specialist reached out to Mr. ***** by telephone and email on April 29, 2025, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist received an email response from Mr. ***** on April 29, 2025, advising when he would be available to speak. After multiple email communications between our Specialist and Mr. ****** they scheduled an appointment for a later date. On May 1, 2025, our Specialist spoke with Mr. ***** by telephone, listening to his concerns, reviewing his account, advising the account status, and that Bluegreen will not honor his request to reinstate his Sampler account nor provide a refund. In addition to speaking with Mr. ***** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

Mr. ****** first concern is regarding the lack of communication he received regarding his account going into default due to nonpayment. Our records show that Bluegreens ******************* has called, emailed, and sent letters to Mr. ***** to advise him of the delinquency and provide an opportunity to bring his loan current. Mortgage terms are advised on the second page of **************** Beneficiary Agreement, which Mr. ***** initialed beside Section 14 of the Bluegreen Access+ Confirmation Interview, indicating that he could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for his family at its current financing terms. If Mr. ***** wanted additional information about his membership, he was welcome to call our customer service contact center. Our contact center is open six days a week to assist Mr. ****** Bluegreen contact center agents do not have restrictions on their talk times, so agents can and do stay on the telephone for as long as needed to provide guidance and book reservations.

Mr. ****** next concern is with Bluegreens communication and responsiveness in resolving the issues he has experienced. Bluegreen appreciates Mr. ****** informing us of his disappointment with the communication he has received. We sincerely regret if Mr. ***** did not feel his concerns were addressed appropriately. However, as soon as we received ********* concerns through the Better Business Bureau, our Specialist attempted to reach Mr. ***** to speak with him about his concerns.Bluegreens records do not indicate receiving communication of any concerns with his membership prior to Mr. ***** correspondence received on April 28, 2025.

Bluegreens Club and Owner Resolution team has reviewed Mr. ****** ownership closely.After reviewing his membership, Bluegreen finds that we will not reinstate the Sampler Membership account nor provide the refund requested for Mr. ****** As stated above, Mr. ****** loan for his Sampler Membership timeshare purchase on May 26, 2024, has been charged off due to nonpayment on September 24, 2024. ******** no longer has an active Bluegreen account. Should Mr. ***** have further questions or concerns, he has the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 05/07/2025

Complaint: 23258906

Dear *****,
Thank you for forwarding Bluegreens response regarding my complaint.
I do not accept their response as satisfactory.
In their letter, Bluegreen claims they contacted me multiple times via phone, voicemail, email, and physical mail. However, I never received a single phone call, voicemail, or email from Bluegreen notifying me that my account was delinquent or that it was at risk of termination. The only notice I received came months later through forwarded physical mail after the account was already terminated.
If Bluegreen is asserting that they contacted me as stated, I request that they provide recordings or transcripts of the voicemails, copies of the emails they claim were sent, and timestamps of these communications. That level of documentation is standard and should be readily accessible for a company handling financial contracts.
If they can provide proof of those attempted contacts, I will consider the matter closed. If not, I request the BBB maintain this complaint as unresolved and continue to reflect it publicly as such.
Sincerely,

***** *****
Business Response
Date: 05/14/2025
May 14, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23258906

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 28, 2025, regarding the consumer correspondence of Mr. ***** ***** and ********* rebuttal correspondence received on May 7, 2025. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Upon receipt of your correspondence advising of Mr. ****** rebuttal, our Club and Owner Resolution Specialist reached out to Mr. ***** by telephone and email on May 7 and May 8, 2025, resulting in leaving messages that we wish to speak with him regarding his rebuttal correspondence and providing direct contact information. Our Specialist spoke with Mr. ***** by telephone on May 13, 2025, addressing his concerns, apologizing for the clerical error and advising that Bluegreen did send written statements regarding his account status. Mr. ***** thanked our Specialist for the call. In addition to speaking with Mr. ***** directly, Bluegreen wishes to respond to his concern through the Better Business Bureau as well.

Mr. ****** rebuttal correspondence expands on the same concerns stated in his original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated May 7, 2025, on all subjects therein. In addition, Bluegreen would like to respond to the additional concern in Mr. ****** rebuttal correspondence.

Mr. ***** is concerned regarding an error in Bluegreens Better Business Bureau correspondence dated May 7, 2025. Mr. ***** is correct in stating that our correspondence mentions that our mortgage team called him, nonetheless, our mortgage team contacted Mr. ***** by email and letter only. Bluegreen sincerely regrets this clerical error.

Bluegreen desires to be responsive to Mr. ****** issues of concern and resolve this matter. However, Bluegreen remains firm that we will not reinstate the Sampler Membership account nor provide the refund requested for Mr. ****** As mentioned in our previous correspondence, Mr. ***** no longer has an active Bluegreen account.Should Mr. ***** have further questions or concerns, he has the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 05/19/2025

Complaint: 23258906

I am rejecting this response because:
I do not accept Bluegreens resolution and ask that this complaint remain open and ****ed as unresolved.
In their most recent statement, Bluegreen admits they did not call me and claims that their mortgage team contacted me by email and letter only. I have searched thoroughly through all of my email accounts including spam and junk folders and I did not receive a single email warning me about account termination or default risk.
Bluegreen has still not provided:
-Copies of these alleged emails or physical letters
-Dates and timestamps showing when they were sent
-Any evidence that I was notified before my account was terminated
Their initial claim about phone calls turned out to be false, and now theyre offering vague references to written communication with no proof. If they truly sent these warnings, they should be able to produce them.
I remain open to resolving this matter, but not without documentation or accountability. At this time, I ask that the BBB **** this complaint as unresolved and publicly reflect Bluegreens failure to provide adequate communication or a fair solution.

Sincerely,

***** *****
Initial Complaint
Date:04/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bluegreen timeshare ownership has been a nightmare of misrepresentations and endless fees. My ex-spouse and I were lured in with a free weekend and promises of affordable vacations, but reality was far different. The salesperson made it sound too good to be true, especially perks like RCI accessand it was too good to be true.Every meeting after signing felt like a sales ambush, full of manipulation and pressure to buy more points we didnt need. They even brought in extra people to push deals that were anything but. These meetings always dragged on way longer than promised, wasting hours of my life and vacation.After my divorce, I kept getting pulled into these pitches, even after making it clear I wasnt interested. Calls about vacation confirmations turned into more sales attempts. Its exhausting. On top of that, as a Gold Owner, I could rarely book the dates I actually wanted. They sell these memberships but dont deliver on their promises.When ****** bought Bluegreen, it got worse. We were told wed need to spend even more to access Hilton properties. Why wasnt this explained earlier? Then they announced the end of Direct Exchange and ************ options by 2025benefits we actually used. These changes were never communicated upfront and feel like new rules made up as they go.Rising maintenance fees are the final straw. We signed up to avoid expensive hotel costs, but its just as bad. Now, they expect us to pay more for exit solutions to get out of something we dont even use anymore. Calls with **** like ******** ******* and ******* are another nightmarevoicemails and emails go unanswered, or calls come at random times, leaving us stuck in this ******* this point, it feels like the whole thing was a lie.
Business Response
Date: 05/07/2025
May 7, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23256285

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 27, 2025, regarding the consumer correspondence of *********************** you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** **** ******** and Mrs. ***** ******** purchased a Bluegreen Vacation Club timeshare interest on June 22, 2009. *** and Mrs. ******** subsequently increased their Points through equity trade on June 20, 2011, and by purchasing additional Points on August 5, 2012, and July 5, 2015. *** ******** then solely purchased an additional set of Points on July 11, 2021. *** and Mrs. ********* combined timeshare interests confers ownership of ****** Biennial Vacation Club Points, ****** Annual Vacation Club Points and Premier Gold membership.

Upon receipt of your correspondence advising of *** ********* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, our Club and Owner Resolution Specialist reached out *** ******** by telephone and email on April 28 and April 29, 2025, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out to *** ******** by telephone again on April 30, 2025, leaving a voice message that we are trying to reach him and providing direct contact information. Although we have been unable to speak with *** ******** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

*** ********* first concern is regarding the statements he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespeople are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 13 provides a space for *** and Mrs. ******** to write any promises or commitments that were important to their purchase decisions that are not otherwise covered in writing. *** and Mrs. ******** by writing None, indicated no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *** and Mrs. ********* as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

*** ********* second concern is that he states they were told they were pressured to buy more Vacation Club Points for additional booking and travel opportunities. Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. As *** and Mrs. ******** initialed in Section 3 of the Owner Confirmation Interview, each of Bluegreens Vacation Club accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The Points *** and Mrs. ******** receive annually cover fewer nights at some properties based on these factors, but at other resorts a full weeks stay can be reserved for ***** Points or fewer. ***and Mrs. ******** also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties. For example, during the Blue Season in parts of December, January, and February, a one-bedroom suite vacation villa that sleeps four people at our Harbour Lights resort in ************* ************** is available for an entire week for just ***** Points. Our contact center agents would be pleased to discuss opportunities to reserve vacations with *** and Mrs. ******** and assist them in confirming reservations at resorts they have not yet been able to visit.

*** ********* third concern is regarding the rare number of time he was able to book his desired dates with their ownership. *** and Mrs. ******** was advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers the widest selection of vacations when ***and Mrs. ******** confirm reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and Mrs. ******** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. However, a thorough review of their account reveals that *** and Mrs. ******** booked and could have traveled on 30 reservations at many different Bluegreen resorts during the years they have owned. If *** and ************ want additional information about reserving vacations, they are welcome to call our customer service contact center. Our contact center is open six days a week to assist *** and Mrs. ********* Bluegreen contact center agents do not have restrictions on their talk times, so agents can and do stay on the telephone for as long as needed to provide guidance and book reservations. Furthermore, *** and Mrs. ******** have additional vacation options outside of Bluegreen resorts such as resort exchanges through Resort ************************* (RCI) and cruises through our Traveler Plus benefit.

*** ********* next concern is regarding the changes in membership benefits such as ************* and Direct Exchange. Bluegreen can certainly understand *** ********* concern, but we would reassure *** ******** that their ownership and access rights remain unchanged at this time. Bluegreen continues to offer the option to exchange through the Direct Exchange Program, which is one component of Traveler Plus. Direct Exchange through Traveler Plus offers *** and Mrs. ******** resort exchanges for only $69 per reservation because they are Premier Gold owners. *** and Mrs. ******* can also continue to convert Bluegreen Points before they expire with Bluegreen into Choice Privileges Points for stays at ************** Bluegreen offers a lifetime ownership and understands that our owners may go through difficulties or disagree with certain changes that must be implemented as we adapt to industry changes and consumer preferences. Bluegreen takes great pride in working with our owners,listening to their concerns, seeking positive resolutions, and welcoming feedback. Bluegreen continues to evolve because the way people vacation has changed and Bluegreen always aims to deliver the latest innovations and offerings for our owners. Bluegreen never wants to see an owner decide to separate from the Vacation Club. However, we do understand that as our business changes, our owners lives also change. Additional information will be posted to the owner website as it becomes available, and we would encourage *** and ************ to review the information available in their online account. ********************** remains devoted to assisting *** and Mrs. ******** with enjoying their ownership or alternative resolutions if they wish to speak by telephone.

*** ******** also has a concern regarding the maintenance fees for their ownership.Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. ***and Mrs. ******** initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

*** ********* next concern is regarding his understanding of an exit strategy for their ownership. Bluegreen would remind *** and Mrs. ******** that they purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Terms and Conditions of the Owner Beneficiary Agreement in Section 1(a): Trust Agreement indicate that *** and Mrs. ********* ownership is intended to be perpetual,creating a lifetime of vacations. Bluegreen would also advise *** and Mrs. ************** that Bluegreen does not offer a formal buyback or take back program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable ownership but understands that some owners may come to an end with the Bluegreen product. While Bluegreen does not take back, repurchase, or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

************ final concern is with Bluegreens communication and responsiveness in resolving the issue he has experienced. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on owners issues until a satisfactory resolution is reached. Bluegreens records show that we received ***and Mrs. ********* concern on January 24, 2025, in which we contacted them on January 28, 2025, and March 7, 2025. Bluegreen also received *** and Mrs. ********* email on March 12, 2025. In response to the email, our Club and Owner Resolution team contacted *** and Mrs. ******** by telephone and email on March 13 and March 19, 2025. Unfortunately, we were unable to discuss *** and Mrs. ********* ownership then. At Bluegreen, we pride ourselves on our professionalism,communication, and support of owners. Once again, Bluegreen is pleased to respond to *** and Mrs. ******** through the Better Business Bureau. We hope *** and Mrs. ******** will respond to our contact attempts and speak with our Specialist by telephone so that Bluegreen can address their concerns.

Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ********* ownership closely. After doing so, Bluegreen finds that *** and Mrs. ******** remain responsible under the terms of the purchase agreements they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested by *** and Mrs. ********* Bluegreen wishes to advise that *** and Mrs. ********* contract for June 20, 2011,August 5, 2012, July 5, 2015, and July 11, 2021, timeshare purchases have been paid in full. Should *** ******** have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 06/05/2025
Ms. ******* and Ms. ******************************************** response completely sidesteps the reality of my experience. They claim no misrepresentations were made during sales presentations, yet their initial promises about availability, perks, and affordability have not matched reality. Saying that sales representatives were not authorized to make oral promises doesnt erase the fact that key selling points were exaggerated, or flat-out false. This wasnt some misunderstanding; these were intentional tactics to make the offer seem far more appealing than it actually is.

Ive already paid significant sums over the years, including purchases on June 20, 2011; August 5, 2012; July 5, 2015; and July 11, 2021. Thats thousands of dollars on top of ongoing and rising maintenance fees. Now, they suggest resale as one of the only options to exitnot solutions they manage but something outsourced, requiring more of my time and effort. Its insulting that after all the money Ive invested, the only path forward is to spend more on third parties.

They boast about offering vacations for as little as ***** points, citing unlikely dates and destinations Ive never been able to book. Meanwhile, points *** bought should have guaranteed better flexibility, but year after year, Ive struggled to get the dates or locations I actually wanted. If availability is so great, why has booking always been such a challenge? Saying I could have used my points at a random resort I didnt want is no defense.
The promises about lasting perks like ************* and Direct Exchange are another clear example of things changing after signing. Bluegreen claims my ownership rights havent changed, then casually admits ************* and Direct Exchange options will endbut only after more purchases would supposedly secure Hilton benefits. They treat these changes as minor, but they fundamentally alter how I can use what I paid for.

They also act as though their communication efforts have been reliable, yet phone calls came at random times, outside of what I had made clear as my availability. Claiming they tried several times while ignoring the constraints I repeatedly shared with them is not communication. Thats just going through motions to make it look like theyre doing something. Meanwhile, this ineffective process just highlights their inability to deliver even basic customer service.

Sincerely,
**** & ***** ********
Business Response
Date: 06/11/2025
June 11, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23256285

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 27, 2025, regarding the consumer correspondence of *** **** ******** and *** and Mrs. ***** ********* rebuttal correspondence received on June ******. Thank you for reaching out to us on their behalf to apprise us of their continuing inquiry.

Upon receipt of your correspondence advising of *** and Mrs. ********* rebuttal, our Club and Owner Resolution Specialist reached out to *** and Mrs. ******** by telephone and email on June 6 and June 9, 2025,resulting in leaving messages that we wish to speak with them regarding their rebuttal correspondence and providing direct contact information. Although we have been unable to speak with *** and Mrs. ******** directly, Bluegreen wishes to respond to them through the Better Business Bureau.

Bluegreen desires to be responsive to *** and Mrs. ********* issues of concern and resolve this matter. However, *** and Mrs. ******** raise no new issues in their recent correspondence. Bluegreen reiterates the positions described in our earlier correspondence dated May 7, 2025. Bluegreen remains firm that we will not cancel *** and Mrs. ********* ownership. Should *** and Mrs. ******** have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/26/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 30, 2025, I signed a timeshare contract with Bluegreen Vacations under the belief, based on representations made by their sales team, that ***** points would be sufficient to book a 5-day vacation in ********* annually. I clearly explained to the sales representatives, ***** and ********, that traveling to ********* was an essential part of my travel plans. After signing and gaining access to my account, I discovered that a 5-day stay in ********* actually requires approximately ****** points and that weekend availability was not offered, making the timeshare plan unrealistic for my needs.Package cost : $17500 and $2200 + 211 credit card fee = 2411 down-payment Amount financed $15750 financed for 120 months at 15.9% with monthly payment $263.74. This significant discrepancy constitutes a material misrepresentation during the sales process. It was only after signing that I realized the plan was financially and practically unusable for my familys travel goals. I immediately attempted to cancel the contract by contacting Bluegreen, first by phone on April 9, 2025, and then in writing on April 12, 2025. However, Bluegreen refused my cancellation request, citing that it was outside the rescission period, despite my request being made in good faith and based on misleading sales practices.I have not used any of the timeshare services or benefits. Additionally, I am a parent preparing to send my daughter to college, and the financial burden of this timeshare has placed my family under significant strain. I disputed the payment through ****************, which is currently under formal review.After numerous polite requests for cancellation and clarification, Bluegreen has not provided a satisfactory resolution. I respectfully request the cancellation of my timeshare contract (#*******) without further obligation and the refund of any payments made.Thank you for your attention to this matter.
Business Response
Date: 05/06/2025
May 6, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23253803

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 26, 2025, regarding the consumer correspondence of *** ****** ****. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ****** **** and Ms. ******** ********* purchased a Bluegreen Vacation Club timeshare interest on March 30, 2025. *** **** and Ms. ********** timeshare interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of *** ****s concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists spoke with *** **** by telephone on April 28, 2025,listening to his concerns, reviewing the guidelines of his and Ms. ********** ownership,and offering to review the account on their behalf. In addition to speaking with *** **** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

*** ***** first concern is that they understood they would be able to vacation at The ************** in ************* using their Points. Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. As *** **** and Ms. ********* initialed in Section 1 of the Owner Confirmation Interview, each of Bluegreens Vacation Club accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The Points *** **** and Ms. ********* receive cover fewer nights at some properties based on these factors, but at other resorts a full weeks stay can be reserved for ***** Points or fewer. *** **** and Ms. ********* also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties.

*** ****s second concern is regarding availability to book vacations with their ownership, as he states no weekend availability is offered at their preferred resort. Bluegreen Vacation Club owners do not have travel blackout dates but are free to travel over any range of dates using their allotted Points. This includes weekends,holidays, and peak travel seasons. However, *** **** and ************ were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 3 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. *** **** and Ms. ********* initialed beside Section 3,indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if *** **** and Ms. ********* want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist *** **** and Ms. ********* in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with *** **** and Ms. ********* for as long as needed to provide guidance, answer questions, and book reservations.

*** ****s third concern is regarding representations he states were made during the sales presentation. The Owner Confirmation Interview at Section 10 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 10 provided a space for *** **** and Ms. ********* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** **** and Ms. ********* completed this field by writing ninguno(none), indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement on page three and the Owner Beneficiary Agreement: Terms and Conditions at Section 22(l) provide that *** **** and Ms. ********** as purchasers, should not rely upon oral or written representations that are not set forth in the contract documents.

*** ****s next concern is regarding the denial of their original cancellation request. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** **** and Ms. ********** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** **** and Ms. ********* signed to make their timeshare purchase. This section also provides instructions for canceling, including that cancellation must be requested in writing. *** **** and Ms. ********* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** **** and Ms. ********* had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This rescission period is the only time the contract provides for Bluegreen to cancel a purchase. Bluegreen did not receive a request to cancel from *** **** and Ms. ********* during the rescission period;as *** **** advises in his Better Business Bureau correspondence, their cancellation letter was postmarked on April 12, 2025, which was outside of rescission.

*******s final concern is regarding affording their timeshare ownership. Bluegreen would advise *** **** that the financing terms for their timeshare contract were disclosed at the time of purchase. The second page of *** **** and ******************** Beneficiary Agreement advises the purchase price and financing terms for the contract. In addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation Club Dues, as well as loan financing terms. If they were uncomfortable with the financing terms, *** and Mrs. **** and Ms. ********* could have departed the sales presentation without signing any documentation or completing a purchase.

Bluegreens Club and Owner Resolution team has reviewed *** **** and Ms. ********** ownership closely. At this time, *** **** and Ms. ********* remain responsible under the terms of the purchase agreement and promissory note they executed for their timeshare purchase. However, our Specialist has submitted *** **** and Ms. ********** account for further review. Our Specialist will provide updates to *** **** and Ms. ********* as they occur, and Bluegreen appreciates their patience during this process.Should *** **** have any questions or concerns in the meantime, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 05/07/2025

Complaint: 23253803

I am rejecting this response because: Bluegreen used misleading sales tactics to convince me to buy. They began by asking how much I usually spend to travel to ******** and used that to show I would save money with their 5,000-point plan. I was told it would cover a 5-day ********* stay and help reduce costs. They even offered to pay for two airline tickets as a welcome courtesy. After signing, I found out it actually takes ****** points for that trip, with no weekend availability, making the plan unusable for my stated goals. I respectfully request cancellation based on misrepresentation and the financial burden it places on my family.
Sincerely,

****** **** and ******** *********
Customer Answer
Date: 05/15/2025

I would like to provide an update regarding my recent complaint against Bluegreen Vacations. I have received written confirmation from the company that my contract has been cancelled and a full refund will be issued. They advised the refund process will take approximately 30 to 45 days.
Thank you for your time and attention to this matter. I appreciate the support your office provides to consumers.
Sincerely,
****** ****
Initial Complaint
Date:04/25/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are ******* and ******* ******* and we want out of our timeshare. First of all I feel like we were forced into this timeshare, secondly, they lied to us saying that we were able to use the timeshare anytime we want, we had this timeshare since 2018 and we weren't able to use it because what we want is never available. We were also given incorrect information about the time frame for payoff amount which was stated in 3 years. In the 6 years we've had this timeshare, the maintenance fees have increased substantially and we also haven't had access to utilize the property. The fees are causing a financial hardship for us with the company also threatening to not let us use the timeshare for delinquent payments. No one is ever available when reaching out to the company, except when they are asking us to get out the timeshare. It's been a stressful journey and worse decision we've ever made, being forced to make a purchase since we've been with Blue-green.
Business Response
Date: 05/05/2025
May 5, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***************** and the Caribbean
***************************
*************************
RE: Consumer File No. 23250153

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 25, 2025, regarding the consumer correspondence of ************************* you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ******* ******* and **** ******* ******* purchased a timeshare interest with the Bluegreen Vacation Club on August 18, 2018. *** and **** ******** timeshare interest confers ownership of ****** Biennial Vacation Club Points.

Upon receipt of your correspondence advising of *** ******** concerns, our Club and Owner Resolution Specialist reached out to *** ******* by telephone and email on April 28, April 30, and May 2, 2025, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence, requesting his availability to speak by telephone, and providing direct contact information. Unfortunately, at this writing, we have received no response from *** ******** Although we have been unable to speak with *** ******* directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

Bluegreen would advise that *** ******* directed the same consumer matter to the ******************************** on April 26, 2024. Please find enclosed a copy of the response that Bluegreens **************** prepared and submitted to the ******************************** on May 14, 2024. Bluegreen reiterates the positions described in this earlier correspondence, on all subjects therein. In addition, Bluegreen would like to respond to the additional concern in *** ******** Better Business Bureau correspondence.

*********** additional concern is regarding not being able to utilize their timeshare ownership due to their delinquent maintenance fees and Club Dues. Bluegreens records indicate that *** and **** ******* stopped paying their maintenance fees and Club Dues after receiving their annual billing statement for maintenance fees and Club Dues in August 2023. Their maintenance fees and Club Dues have been past due since September 15, 2023, and were referred to a third-party collection agency on February 23, 2024. Owner Confirmation Interview Section 8 clearly states that maintenance fees and Club Dues must be current in order to reserve and use Club Accommodations. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. At one time, *** and *********** chose payment options but then defaulted on their payment plan. Therefore, Bluegreen would advise that the reason *** and **** ******* have been unable to use their timeshare is because of the restriction placed on their account from the ongoing delinquency of their maintenance fees and Club Dues. Bluegreen would advise that *** and *********** have utilized longer payment plan options since their initial purchase.Although longer payment plans are an option, travel is restricted if the payment plan is set up after the due date and is restricted until the plan is paid in full. *** and **** ******* were advised of this policy each time they set up a payment plan. Bluegreens records indicate that *** and **** ******* were provided a one-time exception to travel while on a payment plan in 2021. Bluegreen would advise that *** and **** ******* have the option to prepay their maintenance fees before the due date and to utilize our automated installment plan of three months which allows them to continue to travel with their ownership.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ******** ownership closely since receiving *** ******** Better Business Bureau correspondence. After review, Bluegreen finds that *** and **** ******* remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for *** and **** ******** Should *** ******* have any further questions, we invite him to reach out to our Specialist at the direct contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were sold a package with perks that are not being honored.
Business Response
Date: 05/02/2025
May 2, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23247434

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 25, 2025, regarding the consumer correspondence of *** ******* ******* Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ******* ****** and Mrs.******* ****** purchased a Bluegreen Vacation Club timeshare interest on March 21, 2025. *** and Mrs. ****** timeshare interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of *** ****** concerns, Bluegreens Club and Owner Resolution Specialist reached out to him by telephone on April 28 and April 29, 2025, resulting in being unable to leave messages due to a full voicemail box. Our Specialist immediately followed up by email on those same dates advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. *** ****** and our Specialist exchanged email messages on April 29, 2025, determining a good time to speak by telephone. Our Specialist spoke with *** ****** by telephone on May 1, 2025, listening to his concerns, confirming owner benefit details, advising the Owner Confirmation Interview was reviewed and had been conducted properly, and clarifying that there is no option to cancel their ownership outside of the rescission period. In addition to speaking with *** ****** directly, Bluegreen wishes to respond to *** ****** concerns through the Better Business Bureau as well.

*** ****** first concern is regarding representations he states were made at the sales presentation about perks that are not being honored.Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 10 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 10 provided a space for ***and Mrs. ****** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and Mrs. ****** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement on page three and the Owner Beneficiary Agreement: Terms and Conditions at Section 22(l) provide that *** and Mrs. ******* as purchasers, should not rely upon oral or written representations that are not set forth in the contract documents.

*** ****** other concern is regarding his request for the cancellation and refund of their timeshare purchase. The statutory rescission period for the ********* purchase contract provides the cancellation policy. The rescission period is stated on the signature page of the Owner Beneficiary Agreement. The Owner Beneficiary Agreement states the rescission period in bold text and capital letters immediately above the signature line where *** and Mrs. ****** signed to make their timeshare purchase. Bluegreen would advise *** and Mrs. ****** that they had a physical copy of the Owner Beneficiary Agreement in their possession when they left the sales presentation and purchase meeting. *** and Mrs. ****** had an opportunity to read through these materials right away after purchasing or later at their leisure. If *** and Mrs. ****** had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed the contract documents during the rescission period. As our Responsible Exit agent had previously advised *** ****** during their conversation on April 24, 2025, *** and ********** are outside the rescission period for the cancellation of their timeshare purchase. Our Specialist also discussed the rescission period with *** ****** during their conversation on May 1, 2025, to clarify that this is the period during which Bluegreen cancels a contract. Unfortunately, Bluegreen did not receive a request to cancel from *** and Mrs. ****** during the rescission period.

Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ****** ownership closely. After reviewing their ownership, Bluegreen finds that *** and Mrs. ****** remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for *** and Mrs. ******* Bluegreen would advise that *** and Mrs. ****** contract purchased on March 21, 2025 is paid in full. Should *** ****** have any further questions or concerns, we invite him to reach out to our Specialist at the contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 05/02/2025

Complaint: 23247434

I am rejecting this response because: I believe that Bluegreen has designed their business to scam people with unkempt promises and contracts. I have not even used their services yet and they will not refund my money. $15k gone.

Sincerely,

******* ******
Business Response
Date: 05/07/2025
May 7, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 23247434

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 25, 2025, regarding the consumer correspondence of ********** ******* and *** ****** rebuttal correspondence received on May 2, 2025. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of ********* rebuttal, Bluegreens Club and Owner Resolution Specialist spoke with him by telephone on May 5, 2025, listening to his concerns, offering personalized assistance with utilizing their ownership,providing time to review their contract documents, and discussing potential resolutions. *** ****** declined assistance utilizing their ownership and reviewing their contract documents. Our Specialist provided a quote for relief requiring payment and advised the offer expires on May 19, 2025. Our Specialist also offered to send title transfer information by email, but *** ****** declined. In addition to speaking with *** ****** directly, Bluegreen wishes to respond to ********* rebuttal through the Better Business Bureau as well.

*** ****** rebuttal correspondence expands on the same concerns stated in his original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated May 2, 2025, on all subjects therein. In addition, Bluegreen would like to respond to the additional concern in *** ****** rebuttal correspondence.

*** ****** additional concern is regarding having not yet used their ownership. Bluegreen firmly believes that traveling on their first vacation with Bluegreen is exactly the experience *** and Mrs. ****** need to remind them why they purchased a vacation ownership. We would advise *** and Mrs. ****** that our customer service contact center is available and eager to assist. Our contact center is open six days a week to help *** and Mrs. ****** get the most from their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the phone with *** and Mrs. ****** for as long as needed to answer their questions and reserve vacations. Additionally, Bluegreen also offers *** and Mrs. ****** an opportunity to schedule an Understanding New Ownership call. An Understanding New Ownership call would be scheduled at their convenience for a highly-trained Bluegreen agent to call *** and Mrs. ****** and describe the countless benefits of their ownership. This educational call is an opportunity for *** and Mrs. ****** to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights,experienced suggestions, and helpful service. Our Specialist also remains dedicated to providing assistance to *** and Mrs. ****** in utilizing their ownership.

Bluegreens Club and Owner Resolution team has again reviewed *** and Mrs. ****** ownership closely. After review, Bluegreen still finds that *** and Mrs. ****** remain bound to the terms of the purchase agreement they executed for their timeshare purchase.Again, Bluegreen will not provide the cancellation and refund requested for *** and Mrs. ************* Bluegreen would advise that *** and Mrs. ****** contract purchased on March 21, 2025 is paid in full. Should *** ****** have any further questions or concerns, he has the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We CANNOT get in touch with Bluegreen Vacations, and we are getting extremely frustrated. We have now attempted to contact them two separate times, and they have completely ignored us. The first time we reached out to them, we submitted an online inquiry through their website. After not hearing back, we followed up by sending them a letter through certified mail. We even received the receipt confirmation that they received and signed for the letter. We need an immediate response from Bluegreen. We have paid way too much money to receive the lack of customer service that we are currently experiencing. We want our timeshare cancelled. Please have Bluegreen contact us ASAP!********* *************** *****
Business Response
Date: 05/01/2025
May 1, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23244284

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 24, 2025, regarding the consumer correspondence of Ms. ********* ******* Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records currently indicate that ********************* timeshare interests confer ownership of ****** Biennial Vacation Club Points, ****** Annual Vacation Club Points and Premier Silver membership, which were purchased on March 17, 2012 and August 1, 2018.

Upon receipt of your correspondence advising of Ms. ******* concerns and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, Bluegreens Club and Owner Resolution Specialist reached out to her by telephone and email on April 24, 2025,resulting in leaving messages advising that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist briefly spoke with Ms. ****** on April 29, 2025, in which Ms. ****** advised she was recording the call. Our Specialist advised ********* he could not continue the conversation unless the recording stopped. ********* ultimately disconnected the call. Bluegreen would advise that our calls are recorded for quality assurance and training purposes, and these recordings are not for personal use. Our Specialist would be pleased to summarize any telephone conversation in writing via email so that Ms. ****** would have a copy for her records. Although we have been unable to speak with Ms. ****** in detail, Bluegreen wishes to respond to Ms. ****** through the Better Business Bureau.

Ms. ******* primary concern is with Bluegreens communication and responsiveness when attempting to cancel the timeshare purchases. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on owners issues until a satisfactory resolution is reached. Bluegreen records indicate we received Ms. ******* letter on February 12, 2025. In response to the letter, our Club and Owner Resolution team contacted Ms. ****** by telephone and email on February 12 and March 13, 2025 resulting in leaving messages that we are trying to reach her to discuss her concerns.Unfortunately, we received no response to our voicemail and email messages and were unable to discuss their concerns then. Bluegreens records also indicate Ms. ****** reached out via our online Contact Us form on November 12, 2024.However, the information was routed to our ********************* Bluegreen sincerely regrets Ms. ******* concerns were not properly received. At Bluegreen, we pride ourselves on our professionalism, communication, and support of owners. We take owners feedback seriously and are grateful for an opportunity to review our servicing for any improvement opportunities. Bluegreen is pleased to have this opportunity to assist and Ms. ****** via her Better Business Bureau correspondence.

Bluegreens Club and Owner Resolution team has reviewed Ms. ******* ownership closely.After reviewing her ownership, Bluegreen finds that Ms. ****** remains bound to the terms of the purchase agreements and promissory note executed for the timeshare purchases. Bluegreen will not provide the cancellation and refund requested for Ms. ******* At this writing, ********** mortgage loan in connection with her timeshare purchased on August ****** is currently 243 days past due. Should ********* elect not to continue mortgage payments, her loan may charge off due to nonpayment of mortgage. Bluegreen would also advise the timeshare purchased on March 17, 2012, is paid in full. Should Ms. ****** have any further questions or concerns, she has the contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 06/20/2025
To Bluegreen Vacations and the Better Business Bureau,
Thank you for your response, but I must address several inaccuracies and concerns regarding
Bluegreens handling of my case.
I have made multiple, good-faith efforts to resolve these issues, including leaving voicemails and
sending emails. Bluegreens claim that I was unresponsive is untrue. No real accountability was ever
taken. This reflects deeper issues in how customer concerns are managed.
Despite clearly expressing my dissatisfaction and repeated requests for help, my request for
cancellation and refund has gone nowhere. This overlooks how Bluegreens lack of communication
and support has worsened the situation. Referencing a mortgage delinquency without
acknowledging the stress caused by these unresolved issues places all the blame on me, without
acknowledging Bluegreens role.
I no longer trust that Bluegreen is committed to a true resolution. Ive faced delays, vague
responses, and little meaningful support. Im again asking for a fair reconsideration of my request
for cancellation and refund, based on the full context.
I want a resolution I can live with, and to be treated fairly. I hope Bluegreen is willing to meet me in good faith.

Business Response
Date: 06/27/2025
June 26, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23244284

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 24, 2025, regarding the consumer correspondence of Ms. ********* ****** and Ms. ******* rebuttal correspondence received on June 20, 2025. Thank you for reaching out to us on her behalf to apprise us of her continuing inquiry.

Upon receipt of your correspondence advising of Ms. ******* rebuttal,Bluegreens Club and Owner Resolution Specialist reached out to her by telephone and email on June 24, 2025, resulting in leaving messages advising that we wish to speak with her regarding her rebuttal correspondence and providing direct contact information. On June 26, 2025, when our Specialist introduced himself, Ms. ****** immediately ended the call. Although we have been unable to speak with Ms. ****** in detail, Bluegreen wishes to respond to ********* through the Better Business Bureau.

Bluegreen desires to be responsive to Ms. ******* issues of concern and resolve this matter. However, Ms. ****** raises no new issues in her recent correspondence.Bluegreen reiterates the positions described in our earlier correspondence dated May 1, 2025. Bluegreen remains firm that we will not cancel and refund ********** ownership. At this writing, Ms. ******* mortgage loan in connection with her timeshare purchased on August 1, 2018, is currently 300 days past due. Should Ms. ****** elect not to continue mortgage payments, her loan may charge off due to nonpayment of mortgage. As stated in our previous correspondence, ********** timeshare purchased on March 17, 2012, is paid in full. Should ********* have any further questions or concerns, she has the contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Let me start by saying this loud and clear, bluegreen is a scam built on lies and manipulation. They intentionally undersell you on points so youll never have enough to actually go where you want. Why? So they can keep upselling you every step of the way. What we bought was never enough to do anything meaningful, and they knew it from the start. At our second meeting, we told them flat-out we couldnt afford more. Suddenly, there's been a pricing mistake that "never happens" and wow, what a steal! They said someone would get in trouble for offering us this deal. It was all a rehearsed pitch. Nothing but manipulation. They lied about everything. We still dont know how to fully access the system. It's a confusing mess. After doing the math, we realized we couldve done so much more with our money on our own without this timeshare disaster. We feel humiliated. We went in fully planning to say no, but they wore us down. Were now stuck in a financial burden that has shattered our plans, including retirement. All we wanted was to spend more quality time with family. Instead, were left with stress, regret, and debt. They told us the meeting would take a couple of hours. It ended up being an entire day of pressure, manipulation, and being financially ambushed. Do not trust this company. Do not sit through their presentation. Do not sign anything. RUN. Were sharing our story so no one else has to live with the same regret.
Customer Answer
Date: 05/01/2025
Complaint #********
Very unsatisfied with the response on Bluegreens part. They told me that our first purchase enough to have a very nice one week vacation, except the second meeting told us that we didnt have enough to do anything with it. So now how do you believe a word they say! Straight to the point, there was no suggestions other than to pay off the Mortgage and they would talk about options of getting us out of the contract. I don't buy it. They would just take it back and sell it to another person filled with dreams of getting a amazing deal. Only to find out they dont have time nor money after paying this and the maintenance fees to do any thing...this seems like a unstoppable nightmare..
Business Response
Date: 05/02/2025
May 2, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23242797

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 24, 2025, regarding the consumer correspondence of *** ******* **** and **** ***** ***** Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ******* **** and **** ***** **** purchased a Bluegreen Vacation Club timeshare interest on June 7, 2024. *** and **** **** subsequently increased their ownership interest by purchasing additional Points on August 10, 2024. *** and **** ***** timeshare interests confer ownership of ****** Annual Vacation Club Points and Premier Gold membership.

Upon receipt of your correspondence advising of *** and **** ***** concerns,and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** and **** **** by telephone and email on April 24, 2025, leaving messages to notify them that we would like to speak with them further to address their Better Business Bureau correspondence. **** **** and our Specialist then exchanged emails on April 24, 25, 28, and 30, scheduling an appointment time to speak. Accordingly, our Specialist spoke with **** **** by telephone on April 30, 2025, listening to her concerns, reviewing the guidelines of the ***** ownership, and offering assistance with utilizing their account. **** **** declined our Specialists offer. In addition to speaking with **** **** directly, Bluegreen wishes to respond to the *****concerns through the Better Business Bureau as well.

*** and **** ***** first concern is regarding representations they state were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provided a space for *** and **** **** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and **** **** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that *** and **** ***** as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

*** and **** ***** second concern is that they feel they were originally sold too few Points for their travel needs so that they would need to upgrade. Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. As *** and **** **** initialed in Section 1 of the Owner Confirmation Interview, each of Bluegreens Vacation Club accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The ***** Annual Points *** and **** **** originally purchased would have covered fewer nights at some properties based on these factors, but at other resorts a full weeks stay can be reserved for ***** Points or fewer. *** and **** **** also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties. For example,during the Blue Season in parts of December, January, and February, a one-bedroom suite vacation villa that sleeps four people at our Harbour Lights resort in ************* ************** is available for an entire week for just ***** Points. At *************** a hotel-style villa is only ***** Points weekly for much of January, February, March, November, and December. Our ******************************** resort in ************* ******** offers one-week vacations for as few as ***** Points per week during the Blue Season in January and February, or up to ***** Points in the White and Red Seasons during March,April, October, November, and December.

Furthermore, Bluegreen would remind *** and **** **** that as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen using their ownership if they do not wish to participate. However, *** and **** **** are always welcome to attend a presentation should they wish to learn more about their ownership,hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation Club ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation Club usage may be enhanced by purchasing additional Vacation Club Points. *** and **** **** did not need to consider information presented about purchasing additional Points if they were not interested in expanding their ownership at the time of their upgrade. Each owner has varying reasons for purchasing additional Points.Naturally, additional Points afford an expanded ownership with more Points available to reserve vacations and alternatives for travel across Bluegreens resorts and through our partnerships. The most common reasons owners decide to purchase additional Points are to receive additional benefits, travel more often, and enjoy larger accommodations when vacationing. Bluegreen agrees that all of these are great reasons to purchase additional Points.

*** and ********* third concern relates to being offered a lower purchase price than originally quoted during their upgrade sales presentation. Bluegreen would advise that our sales teams work with potential owners to find a vacation package that best suits their travel needs and budget. Therefore, it is possible that *** and **** **** were originally offered a larger Points package and then presented with a smaller package that better fit their financial and travel needs. Additionally,we would remind *** and **** **** that Bluegreens sales proposals can vary,and the offers presented to them on August 10, 2024, were only valid for them as individuals on that date.

***and **** ***** next concern is that they do not understand how their ownership works and do not feel Bluegreen offers enough support to assist owners with using their timeshare after the purchase is complete. Bluegreen would advise that our customer service center is open six days a week to assist our owners via telephone or live chat. In addition, there are a number of online documents,webinars, and tutorials that provide a good educational base for owners seeking to better understand their ownership. Additionally, Bluegreen also offers owners the opportunity to schedule Understanding New Ownership calls.Understanding New Ownership calls are scheduled at a dedicated time for a highly trained Bluegreen contact center agent to call an owner and describe in detail the countless benefits of Bluegreen ownership. These educational calls are an opportunity for an owner to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights,experienced suggestions, and helpful service.

*** and **** **** also feel they can travel less expensively outside of Bluegreen. While Bluegreen offers discounted rates to travel around the globe through our resorts, Traveler Plus,and RCI, it is possible that our rates may not be the least expensive way to visit a specific location. However, Bluegreen believes our rates remain very affordable for the caliber of accommodations and amenities we provide.

*** and **** **** additionally state a concern regarding affording their timeshare ownership. Bluegreen would advise *** and **** **** that the financing terms for their two timeshare contracts were disclosed at the time of purchase. The second page of *** and **** ***** Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. In addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation Club Dues, as well as loan financing terms. If they were uncomfortable with the financing terms, *** and **** **** could have departed the sales presentation without signing any documentation or completing a purchase.

*** and **** ***** next concern is regarding pressure they state they felt to purchase and the length of the sales presentation. Once again, *** and ******** were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs. *** and **** **** also state the presentation lasted a long time. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the purchase paperwork.

*** and **** ***** final concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and **** ***** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and **** **** signed to make their timeshare purchase. *** and **** **** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and **** **** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This rescission period is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from ***and **** **** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10b provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information,but Bluegreen is not party to that conversation.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ***** ownership closely. After doing so, Bluegreen finds that *** and **** **** remain responsible under the terms of the purchase agreements and promissory notes they executed for their timeshare purchases.Bluegreen will not provide the cancellation and refund requested by *** and **** ***** Should *** and **** **** have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

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