Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

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Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,885 total complaints in the last 3 years.
834 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am warning anyone and everyone to not fall for Bluegreens tricks. They are great at the sales presentation, very kind and accommodating and then once youre hooked, they wont let you off. They really dont care how much youre struggling and how bad they have impacted your life situation, they have no compassion whatsoever. Every time we brought up our problems with Bluegreen their solution was to buy more points. Eventually we realized this wasnt solving the problem at all, just creating a bigger one. Most everything we were told was not true. We scrimped, borrowed, and even sued our retirement money to pay BG off, but the maintenance fees are always going to be a problem. We asked Bluegreen if they can cancel it for us and their only solution was to stop making our payments. What kind of answer is that? I dont understand why they cant cancel it for us. It sounds like they really just cant be bothered to do their jobs and let us out of it.
Business Response
Date: 05/02/2025
May 2, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23241645

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 23, 2025, regarding the consumer correspondence of ********* ***** and *********************** you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ****** ***** and **** ****** ***** purchased a timeshare interest with the Bluegreen Vacation Club on May 19, 2013. *** and **** ***** increased their Points ownership by purchasing two additional contracts on July 25, 2013 and November 6, 2013; and through an equity trade on May 11, 2016. *** and **** ***** timeshare interests confer ownership of ***** Biennial Vacation Club Points, ****** Annual Vacation Club Points, and Premier Silver benefits.

Upon receipt of your correspondence advising of *** and **** ***** concerns, our Club and Owner Resolution Specialist reached out to ***and **** ***** by telephone and email on April 24 and April 28, 2025, resulting in leaving messages advising we wish to speak with them regarding their Better Business Bureau correspondence, requesting their availability to speak by telephone, and providing direct contact information. **** ***** replied by email on April 30, 2025, apologizing for having missed the call, stating they have had phone and internet issues due to flooding, and requesting a return call.Our Specialist spoke with **** ***** by telephone on May 2, 2025, listening to her concerns and reinforcing the education provided previously regarding resale, title transfer, and the relief requiring payment. **** ***** requested a quote for the relief requiring payment. When provided, she stated she could not pay the amount. Our Specialist then reiterated the consequences of nonpayment for their ownership. **** ***** stated she understood. In addition to speaking with **** ***** directly, Bluegreen wishes to respond to *** and **** ***** concerns through the Better Business Bureau as well.

*** and **** ***** first concern is they state whenever they had concerns about their ownership they were told they needed more Points. Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. Bluegreen would advise that there is no single right amount of Points. The number of Points an owner chooses to purchase is based on his or her unique travel desires. The sales advisors provide tailored options to meet the individual needs of our prospective and current owners. As *** and **** ***** initialed in Section 3 of the Owner Confirmation Interview, each of Bluegreens Vacation Club accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The Points *** and ********* receive cover fewer nights at some properties based on these factors, but at other resorts, a full weeks stay can be reserved very affordably. *** and **** ***** also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties.

***and **** ***** second concern is regarding representations they state were made at the sales presentation.Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 13 provided a space for *** and **** ***** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and **** ***** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *** and **** ****** as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

***and **** ***** third concern is regarding feeling that paying maintenance fees will always be an issue with affording their timeshare ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** This billing calculation indicates that maintenance fees will increase as the number of Vacation Club Points owned increases. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. *** and ********* initialed next to Section 8, indicating their understanding and consent, and that they had taken into account these fees when making their decision to purchase. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. *** and **** ***** initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family.

***and **** ***** final concern is regarding not receiving their preferred resolution of the cancellation of their ownership. Our records indicate *** and **** ***** spoke with our Club and Owner Resolution Specialist on November 5, 2024, regarding their cancellation request. In their conversation,*** and **** ***** were provided with all potential resolutions available for their ownership including responsible exit requiring payment, resale,title transfer, and the consequences of nonpayment of their fees. Our Specialist followed up their conversation by email on November 5, 2024,providing contact information for the authorized third-party resale agent and how to initiate a title transfer request online. Bluegreen would remind *** and **** ***** that they purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement indicates that *** and **** ************** is intended to be perpetual creating a lifetime of vacations.Bluegreen would also advise *** and **** ***** that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Sections 14 and 15 indicate that *** and **** ***** may choose to sell or transfer their ownership. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ************** closely since receiving their Better Business Bureau correspondence. After review, Bluegreen finds that *** and **** ***** remain bound to the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation and refund requested for *** and **** ****** Bluegreen would advise that *** and **** ***** contracts purchased on July 25, 2013 and May 11, 2016, were paid in full at the time of each purchase. Should *** and **** ***** have any further questions, we invite them to reach out to our Specialist at the direct contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/22/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My experience with Bluegreen has been consistently disappointing. Over the years, I have realized that this timeshare was a poor decision, one I regret deeply. Reading through other peoples complaints, its obvious this isnt an isolated case. Bluegreen operates like a parasite, refusing to let go no matter how clear you make your intentions. Availability is always a problem. We were interested in beach resorts, yet we routinely had to settle for our eighth or ninth option, if anything was available at all. The selection is limited and far below what one would expect given the cost. For the money Ive paid, the return has been negligible. Financially, its been burdensome. The mortgage and maintenance fees have made it impossible to prioritize other essential expenses. It took me over a year just to catch up on the maintenance fees last year. This isnt something that should occupy mental space daily, yet it does. And speaking with their representatives only confirms how little the company values its owners. I explained that I wanted to terminate the agreement. The Bluegreen agent threatened if I wouldn't make a payment they would make my wife pay. (My wife passed away in 2016) It was cold, tone-deaf, and frankly inexcusable. There is no compassion, no understanding, and no willingness to take responsibility for the harm this has caused. I want this timeshare out of my life permanently. It should never have been there in the first place.
Business Response
Date: 05/01/2025
May 1, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23238739

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 23, 2025, regarding the consumer correspondence of *** **** ***** (name shows on contract documents as ******* *****). Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** **** ***** and Mrs. ****** ***** purchased a Bluegreen Vacation Club timeshare interest on July 31, 2011. *** and Mrs. ***** subsequently increased their ownership interest by purchasing additional Points on March 29, 2012, and July 7, 2015. *** and Mrs. ***** also purchased a one-year Sampler package of additional Points on August 8, 2012. *** ***** then separately purchased additional Points on December 30, 2017, and July 21, 2020, and he completed equity trades on March 30, 2023, and March 25, 2024. Bluegreen sincerely regrets to hear of Mrs. ****** passing in 2016, and we send *** ***** our deepest condolences for his loss. *** ****** timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Platinum membership.

Upon receipt of your correspondence advising of *** ****** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** ***** by telephone and email on April 23, 2025, leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence.Our Specialist again reached out to *** ***** by telephone and email on April 24, 2025, again leaving messages that we are trying to reach him and providing direct contact information. *** ***** and our Specialist then exchanged emails on April 24, 28, and 29, 2025, scheduling an appointment time to speak on May 8, 2025. Although we have not yet been able to speak with *** ***** directly,Bluegreen wishes to respond to his concerns through the Better Business Bureau.

*** ****** first concern is that Bluegreen will not cancel his ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** ****** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where ******** signed to make his timeshare purchase. *** ***** had a physical copy of the Owner Beneficiary Agreement document in his possession when he left the sales presentation and purchase meeting; therefore, he had an opportunity to read through this document right away after purchasing or later at his leisure.If *** ***** had doubts about the Bluegreen product or its suitability for his personal vacation needs, he could have promptly reviewed his contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with *** ***** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from *** ***** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10b provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information,but Bluegreen is not party to that conversation.

*** ****** second concern is regarding availability to book vacations with his ownership. Our records show a robust travel history of 48 Points reservations scheduled between 2012 and 2024 for *** and Mrs. ***** or their guests. *** ***** was advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 3 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. *** ***** initialed beside Section 3, indicating he understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, as a Premier Platinum owner, *** ***** has access to our Premier wait list benefit, which allows him to request reservations four months before the reservation booking window opens to the general ownership. While Premier wait list requests are not guaranteed until confirmed, this benefit would help *** ***** to maximize Bluegreens availability by requesting vacations in advance. Finally, if *** ***** wants additional information about reserving vacations, we invite him to call our customer service contact center. Our contact center is open six days a week to assist *** ***** in getting the most out of his Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with *** ***** for as long as needed to provide guidance, answer questions, and book reservations.

*** ****** third concern is regarding affording his timeshare ownership. Bluegreen would advise *** ***** that the financing terms for his timeshare contract were disclosed at the time of purchase. The second page of *** ****** Owner Beneficiary Agreement advises the purchase price and financing terms for the contract. In addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation Club Dues, as well as loan financing terms. If he was uncomfortable with the financing terms, *** ***** could have departed the sales presentation without signing any documentation or completing a purchase.

Finally, *** ***** is concerned with Bluegreens customer service and states that our agent was rude and unhelpful. Bluegreen strives to provide receptive,reliable, and timely communication and service for our owners. Bluegreen regrets that *** ***** did not receive our characteristic high-quality customer service and communication when speaking with one of our customer service agents. ********************** agents routinely provide helpful information, supportive suggestions, and outstanding service for our owners.Bluegreen views concerns in this area as an opportunity for coaching and improvement. We sincerely appreciate that *** ***** has provided Bluegreen another opportunity to communicate through the Better Business Bureau.

Bluegreens Club and Owner Resolution team has reviewed ********** ownership closely. After doing so, Bluegreen finds that *** ***** remains responsible under the terms of the purchase agreement and promissory note he executed for his timeshare purchase. Bluegreen will not provide the cancellation requested by *** ****** Currently, *** ****** mortgage loan associated with his timeshare purchased on March 25, 2024, is 158 days past due. Bluegreens ******************* has called, emailed, and sent letters to *** ***** to advise him of the delinquency and provide an opportunity to bring his loan current. Should *** ***** elect not to continue mortgage payments, his loan may be charged off due to nonpayment of mortgage. Our records indicate that all of *** ****** previous purchase contracts have been equity traded in the upgrade process and are therefore no longer active. Should *** ***** have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 05/11/2025

Complaint: 23238739

I am rejecting this response. I do not want and I do not use this membership. I feel I have been taken advantage of by this company and I do not want to do business with this business. If this membership is as good as they advertise it should be no problem for them to sell it to someone else. They have not taken it back because they know its not worth anything. They tell me to sell it. I would never sell this membership to anyone. I could never live with myself afterwards, knowing that now someone else would be stuck paying for this fir the rest of their life.
I do not ask for anything. I just want them to take a membership back that I had been paying for years.

Sincerely,

**** *****
Business Response
Date: 05/20/2025
May 20,2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE:Consumer File No. 23238739

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 23, 2025, regarding the consumer correspondence of Mr. **** *****, and his rebuttal correspondence received on May 12, 2025. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of Mr. ****** rebuttal, our Club and Owner Resolution Specialist reached out to Mr. ***** by telephone and email on May *******, leaving messages that we are trying to speak with him regarding his rebuttal correspondence. Our Specialist again reached out to Mr. ***** by telephone and email on May 13, 2025, again leaving a voice message that we are trying to reach him and providing direct contact information. Our Specialist and Mr. ***** then exchanged emails on May 14, 15, and 16, 2025, scheduling an appointment time to speak on May 28, 2025. Although we have not yet been able to speak with Mr. ***** directly,Bluegreen wishes to respond to his rebuttal through the Better Business Bureau.

Bluegreen desires to be responsive to Mr. ****** concerns and resolve this matter. However, Mr. ****** rebuttal correspondence does not identify any new issues to which Bluegreen has not already responded. Bluegreen reiterates the positions stated in our earlier correspondence to the Better Business Bureau dated May 1, 2025, on all subjects therein. Bluegreen remains firm that we will not provide the cancellation requested by Mr. ****** However, Bluegreen would advise that Mr. ****** mortgage loan for his timeshare purchased on March 24, 2024,was charged off due to nonpayment on May 12, 2025. ******** is therefore no longer a Bluegreen owner. Our Specialist would be happy to provide further information for Mr. ***** when they speak by telephone on May 28, 2025. Should Mr. ***** have further questions or concerns in the meantime, he has the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/22/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dont know where else to turn. Bluegreen Vacations has left me feeling trapped without any options. Ive tried multiple times to get them to cancel my contract, but they arent budging an inch. Ive only used the timeshare twice, and both experiences were terrible. Its obvious that the only thing they care about is squeezing more money out of people. On my second visit, I was told I didnt have enough points for what I wanted and was pressured to buy more. Honestly, it seems like they care more about draining people financially than delivering on what they promise. What makes this even more upsetting is how I ended up with this timeshare in the first place. Im a widow on a single income, I had no intention of buying something like this. But their sales team used such high-pressure tactics that I felt cornered into making a decision. They made it sound like it was a smart move and flat-out lied, claiming Id have enough points when that clearly wasnt true. The whole process felt manipulative, as if they tricked me into signing up for something I never wanted. Financially, I cant keep pouring money into this black hole. Its just not sustainable, and I want out. Im exhausted and frustrated that this has gotten to this point. Please Help! Thank you ****** ****** Sent from ****** ****** ********************
Business Response
Date: 05/01/2025
May 1, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23236597

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 22, 2025, regarding the consumer correspondence of Ms. ****** ******* Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Ms. ****** ****** purchased a Bluegreen Vacation Club timeshare interest on February ******** Ms. ******* timeshare interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of Ms. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Ms. ****** by telephone and email on April 22, 2025, leaving messages to notify her that we would like to speak with her further to address her Better Business Bureau correspondence. Our Specialist then spoke with Ms. ****** by telephone on April 25, 2025, listening to her concerns, discussing the guidelines of her ownership, and reviewing available options for her account. In addition to speaking with Ms. ****** directly, Bluegreen wishes to respond to her concerns through the Better Business Bureau as well.

Ms. ******* first concern is that Bluegreen will not cancel her ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Ms. ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where ********* signed to make her timeshare purchase. Ms. ****** had a physical copy of the Owner Beneficiary Agreement document in her possession when she left the sales presentation and purchase meeting; therefore, she had an opportunity to read through this document right away after purchasing or later at her leisure.If Ms. ****** had doubts about the Bluegreen product or its suitability for her personal vacation needs, she could have promptly reviewed her contract documents during the rescission period and followed the instructions to cancel,if desired. This rescission period is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Ms. ****** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10b provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information,but Bluegreen is not party to that conversation.

Ms. ******* second concern involves experiences with resort villas that did not meet her expectations for resort accommodations. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** Club owners. While special requests for accommodations are never guaranteed at Bluegreen, our resort staff and contact center agents are pleased to assist with any challenges our owners experience with reservations or accommodations. It is standard practice for our team members at resort properties to assist owners during their stays, such as by offering to repair broken items, clean areas needing attention, or move Ms. ****** to another resort villa accommodation if one should be available. In addition to working with the resort team on site, we encourage owners and guests to call our customer service contact center about their resort service experiences, as our customer service agents can review their situation and assist with their concerns appropriately.

Third, Ms. ****** is concerned because she was told she needs more Vacation Club Points for additional booking and travel opportunities. Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. As Ms. ****** initialed in Section 1 of the Owner Confirmation Interview, each of Bluegreens Vacation Club accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The ***** Points Ms. ****** receives cover fewer nights at some properties based on these factors, but at other resorts a full weeks stay can be reserved for ***** Points or fewer. Ms. ****** also received for her review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties. For example, during the Blue Season in parts of December, January, and February, a one-bedroom suite vacation villa that sleeps four people at our Harbour Lights resort in ************* ************** is available for an entire week for just ***** Points. At *************** a hotel-style villa is only ***** Points weekly for much of January, February, March, November, and December. Our ******************************** resort in ************* ******** offers one-week vacations for as few as ***** Points per week during the Blue Season in January and February, or up to ***** Points in the White and Red Seasons during March,April, October, November, and December. Our Specialist would be pleased to discuss opportunities to reserve vacations with Ms. ****** and assist her in confirming reservations at resorts she has not yet been able to visit.

********** next concern is regarding pressure she states she felt to purchase during the sales presentation. Bluegreen would advise that Ms. ****** was not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Ms. ****** could have left our welcome center without purchasing if she felt the Bluegreen product did not suit her vacation needs.

Ms. ****** also has a concern regarding representations she states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 11 provided a space for Ms. ****** to write any promises or commitments that were important to her purchase decision that are not otherwise covered in writing. Ms. ****** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Ms. ******* as a purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.

Ms. ******* next concern is regarding affording her timeshare ownership. Bluegreen would advise ********* that the financing terms for her timeshare contract were disclosed at the time of purchase. The second page of Ms. ******* Owner Beneficiary Agreements advises the purchase price and financing terms for the contract. In addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation Club Dues, as well as loan financing terms. If she was uncomfortable with the financing terms, Ms. ****** could have departed the sales presentation without signing any documentation or completing a purchase.

Finally, Ms. ******* Better Business Bureau correspondence indicates that additional information has been expressed in an attached document. However, Bluegreen would advise that we did not receive an attachment. If Ms. ****** would like to reply and include the attachment, Bluegreen would be pleased to address any additional concerns in detail. Bluegreen regrets any inconvenience this has caused.

Bluegreens Club and Owner Resolution team has reviewed Ms. ******* ownership closely. After doing so, Bluegreen finds that ********* remains responsible under the terms of the purchase agreement and promissory note she executed for her timeshare purchase. Bluegreen will not provide the cancellation requested by Ms. ******* Should Ms. ****** have any further questions or concerns, she has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought into Bluegreen in 2018 after attending a sales presentation that promised a three-day paid vacation, a cruise, and restaurant vouchers. Nothing turned out as advertised. The vacation placed us in a standard hotel instead of the upscale resort we were told wed enjoy. The presentation, which was promoted as a one-hour informative session, dragged on for over three hours filled with relentless high-pressure tactics. They painted the program as a great investment we could easily pass down to our kids, but none of it was true.Since signing up, the benefits presented to us have been impossible to access. We couldnt arrange the cruise or the resort stays as promised. At one point, we were told we needed to attend another presentation in ***** to learn how to use the program, but that property wasnt ready, and the meeting never even happened. At no point was the program usable for us, and after five years, weve never been able to stay anywhere or book anything.The whole thing became a weight on our shoulders. The maintenance fees keep going up, making it harder and harder to manage. These were not clearly explained during the presentation. Now, as we get closer to retirement and deal with health problems, this program has become entirely impractical. On top of that, we cant, in good conscience, pass something like this down to our kids. What we thought was an investment has quickly turned into a financial nightmare. For two veterans, this whole ordeal smacks of predatory financial practices. We gave this company $15,000, paying off the mortgage in full, yet their promises have remained empty. Attempts to reach out through the contact information provided to us resulted in nothing but silence. Why should we continue to pay for something that we cannot use? A full refund of the $15,000 mortgage and a complete cancellation of our agreement is necessary given all the misrepresentations and the failure to deliver on what was promised.
Business Response
Date: 05/01/2025
May 1,2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***************** and the *********
***************************
*************************
RE: Consumer File No. 23235143

Dear ************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 22, 2025, regarding the consumer correspondence of *** ***** ******** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ***** ******* and **** ***** ******* purchased a timeshare interest with the Bluegreen Vacation Club on August 7, 2018. *** and **** ******** timeshare interest confers ownership of ****** Biennial Vacation Club Points.

Upon receipt of your correspondence advising of *** ******** concerns, our Club and Owner Resolution Specialist reached out to *** ******* by telephone and email on April 23 and April 28, 2025, resulting in leaving messages advising we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone on April 29, 2025, resulting in leaving a voice message that we are trying to reach *** ******* and providing direct contact information. Unfortunately, at this writing, we have received no response from *** ******** Although we were unable to speak with *** ******* directly, Bluegreen wishes to respond to *** ******** concerns through the Better Business Bureau.

*** ******** first concern is regarding their initial promotional marketing vacation package. *** ******* states they were accommodated at a hotel instead of a resort, which is correct. On August 23, 2017, *** and **** ******* purchased a promotional marketing vacation package for a four-day, three night,participating partner hotel stay for $298, which provided incentives with the requirement to attend a timeshare sales presentation. The incentives initially offered were a five-night cruise certificate and $200 Dining Dough. *** ******* initially booked their reservation for ******** ******* on December 4, 2017,and the agent confirmed with him by telephone that he understood the stay was at a participating partner hotel. *** ******* later cancelled that reservation and rebooked on July 31, 2018, also in ******** ******** and was again confirmed at a participating partner hotel. For attending the timeshare presentation, ***and **** ******* were provided incentives including, $200 Dining Dough; a Go CRV three-day, two-night Vacation Getaway certificate; and a Go CRV 4-7 night Flex Cruise certificate. Therefore, they were provided the hotel stay, which is what they purchased, and were provided additional incentives for attending the presentation than what was originally offered.

*** ******** second concern is regarding pressure he states they felt to purchase and the length of the sales presentation. Bluegreen would advise that ***and **** ******* were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs. *** ******* also states the presentation lasted longer than expected. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy.Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the paperwork for a purchase.

*** ******** third concern involves Bluegreen as a financial investment and wanting to deed back their ownership to Bluegreen. Bluegreen believes we offer a valuable vacation ownership. Still, the timeshare interest *** and **** ******* purchased is for their and their familys personal use. Owner Confirmation Interview Section 14 provides that the ownership purchase is for personal use and enjoyment only. Owner Confirmation Interview Section 14 further states the purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. Owner Confirmation Interview Section 14 also provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. *** and **** ******* initialed beside Section 14, signifying they agreed the purchase was for personal use and not for investment purposes. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

*** ******* is also concerned regarding not having attended their owner orientation meeting to learn to use their ownership. Our records indicate after their purchase on August 7, 2018, ***and **** ******* purchased another promotional vacation package to attend their owner orientation for $49, for a three-day, two-night stay at a participating partner hotel in ************ *****. However, they then cancelled the reservation on August 11, 2018, and stated they would call back when they were ready to book another date.

*** ******** next concern is that they have never used their ownership. Bluegreen firmly believes that traveling on their first vacation with Bluegreen is exactly the experience *** and **** ******* need to remind them why they purchased a vacation ownership. We would advise *** and **** ******* that our customer service contact center is available and eager to assist. Our contact center is open six days a week to help ***and **** ******* get the most from their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the phone with *** and **** ******* for as long as needed to answer their questions and reserve vacations.Additionally, Bluegreen also offers ***and **** ******* an opportunity to schedule an Understanding New Ownership call. An Understanding New Ownership call would be scheduled at their convenience for a highly-trained Bluegreen agent to call ***and **** ******* and describe the countless benefits of their ownership. This educational call is an opportunity for ***and **** ******* to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights, experienced suggestions, and helpful service without attending an owner orientation meeting.

Additionally, *** ******* is concerned about maintenance fees increasing and affording their timeshare ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. *** and **** ******* initialed next to Section 8, indicating their understanding and consent, and that they had taken into account these fees when making their decision to purchase. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. *** and **** ******* initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family.

*** ******** next concern is regarding leaving their ownership to their children and not wanting to leave them with a financial burden. *** and **** ******* purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. Their Certificate of Beneficial Ownership is proof of their ownership and Owner Beneficiary Rights. Their Owner Beneficiary Rights may be transferred to their children or any other individual so long as there is no outstanding balance on the ownership at the time of transfer. Since their loan is satisfied, the owners, whether ***and **** ******* or their heirs, can use the Points to vacation while only being responsible for the annual maintenance fees and Vacation Club Dues. Bluegreen would remind *** and **** ******* that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. *** and **** ******** children would not be legally required to assume financial responsibility for the ownership if they do not wish to do so. The payment options previously mentioned would be available to *** and **** ******** children if they eventually become owners.

*** ******* also states that when he has attempted to reach out to Bluegreen that it has resulted in nothing but silence. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return ownerscommunications promptly and follow through on owners issues. Bluegreen received *** ******** email on January 21, 2025, requesting the cancellation and refund of their ownership. In response to the email, our Club and Owner Resolution team contacted *** ******* by telephone the same day resulting in reaching *** ******** but once our Specialist made an introduction, he continued to say hello, then disconnected the call. Our Specialist immediately followed up by email advising we would like to speak with ********** regarding his concerns, requesting his availability to speak by telephone, and providing direct contact information. *** ******* replied a month later on February 21, 2025, providing his availability to speak by telephone. Our Specialist reached out by telephone to *** ******* the same day resulting in being unable to leave a voice message because the voicemail inbox was full. Our Specialist followed up immediately by email advising she had tried to reach *** ******* and providing direct contact information. Our records show another email received from *** ******* on March 1, 2025, stating he had not received a reply to his previous email and providing his availability to speak by telephone. At this late date, the case had been closed, where the agent was unaware that he had provided an additional reply.Bluegreen regrets we were unable to discuss the ownership with *** ******* at that time. At Bluegreen, we pride ourselves on our professionalism,communication, and support of owners. Once again, Bluegreen is pleased to respond to *** ******* through the Better Business Bureau.

*** ******** final concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for ***and **** ******* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and *********** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *** and **** ******** as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ******** ownership closely since receiving *** ******** Better Business Bureau correspondence. After review, Bluegreen finds that *** and **** ******* remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for *** and **** ******** Bluegreen would advise that *** and **** ******** contract purchased on August 7, 2018 is paid in full. Bluegreen would like to thank *** and **** ******* for their years of military service and their commitment to our country. Should *** ******* have any further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 05/09/2025
Ms. ********, Ms. ************************************* says we stayed at a hotel instead of a resort because it was stated during the booking calls. That doesnt change the fact that what was presented to us and what we experienced were completely different. We were led to believe we were signing up for a resort experience when what we got was far less. On top of that, the cruise and vacation vouchers were so complicated to use that it felt intentional. Every attempt to make use of them hit a wall, and it became clear they were more about creating the illusion of value than giving us anything real.
The sales presentation was a nightmare. It wasnt the one-hour session we were promised; it dragged on for over three hours. It wasnt just the length. The entire process was designed to pressure and mislead us. Bluegreens sales reps ***** paint this as just a timeshare. They made big claims about it being an investment for the future, something valuable we could leave to our kids. They touted it as a way to save money on travel over time, but none of that has been true. Bluegreen can point to signed documents all they want, but their own sales team blatantly contradicted whats on paper.
We were never able to use the timeshare. Its not for lack of effort; there was simply nothing available. The idea of getting value out of it is a joke. They keep promoting ways to learn about ownership or make calls to understand the benefits, but whats the point if the product itself is useless?
Bluegreen also says they ***** sell this as an investment, but thats a flat-out lie. The salespeople specifically pitched it as something to pass down and something that held value. Now theyre saying no one is obligated to inherit it. If its so valuable like they claimed, why would we even need to have this conversation? And when they talk about not being obligated to pass it to our kids, they completely ignore the hassle and cost of getting rid of it in the first place. The truth is that we dont want this burden for ourselves, much less for our children.
When we purchased it, we were told about maintenance fees, but they massively downplayed how much theyd increase. The costs have doubled, and theres no limit to how high they can raise them. Bluegreen talks about payment options like installments as if that solves anything. Theyre just finding ways to spread out the expense, not make it any less of a financial drain.
Bluegreen talks about reaching out to us, but their communication has been inconsistent. It always feels like theyre dragging their feet or sidestepping any real solutions. Its not about missing calls or emails. Theyve done nothing to provide actual help.
The entire experience with Bluegreen has been a litany of lies, misrepresentations, and false promises. The financial burden theyve created is crushing. To make matters worse, they offer exit programs that require even more money to get out of what they sold to us in bad faith. They dont care about fixing the problem; theyre just finding ways to squeeze more money out of us. Their refusal to acknowledge the truth about their tactics and resolve any of this speaks volumes.
Due to lifestyle changes and health issues we have requested and will continue to request a termination to our ownership. We want out, and do not want to continue to pay for something we do not use.
Sincerely,
***** and ***** *******
Customer Answer
Date: 05/12/2025

Complaint: 23235143

Ms. ********, Ms. ************************************** says we stayed at a hotel instead of a resort because it was stated during the booking calls. That doesnt change the fact that what was presented to us and what we experienced were completely different. We were led to believe we were signing up for a resort experience when what we got was far less. On top of that, the cruise and vacation vouchers were so complicated to use that it felt intentional. Every attempt to make use of them hit a wall, and it became clear they were more about creating the illusion of value than giving us anything real.

The sales presentation was a nightmare. It wasnt the one-hour session we were promised; it dragged on for over three hours. It wasnt just the length. The entire process was designed to pressure and mislead us. Bluegreens sales reps ***** paint this as just a timeshare. They made big claims about it being an investment for the future, something valuable we could leave to our kids. They touted it as a way to save money on travel over time, but none of that has been true. Bluegreen can point to signed documents all they want, but their own sales team blatantly contradicted whats on paper.

We were never able to use the timeshare. Its not for lack of effort; there was simply nothing available. The idea of getting value out of it is a joke. They keep promoting ways to learn about ownership or make calls to understand the benefits, but whats the point if the product itself is useless?

Bluegreen also says they ***** sell this as an investment, but thats a flat-out lie. The salespeople specifically pitched it as something to pass down and something that held value. Now theyre saying no one is obligated to inherit it. If its so valuable like they claimed, why would we even need to have this conversation? And when they talk about not being obligated to pass it to our kids, they completely ignore the hassle and cost of getting rid of it in the first place. The truth is that we dont want this burden for ourselves, much less for our children.

When we purchased it, we were told about maintenance fees, but they massively downplayed how much theyd increase. The costs have doubled, and theres no limit to how high they can raise them. Bluegreen talks about payment options like installments as if that solves anything. Theyre just finding ways to spread out the expense, not make it any less of a financial drain.

Bluegreen talks about reaching out to us, but their communication has been inconsistent. It always feels like theyre dragging their feet or sidestepping any real solutions. Its not about missing calls or emails. Theyve done nothing to provide actual help.

The entire experience with Bluegreen has been a litany of lies, misrepresentations, and false promises. The financial burden theyve created is crushing. To make matters worse, they offer exit programs that require even more money to get out of what they sold to us in bad faith. They dont care about fixing the problem; theyre just finding ways to squeeze more money out of us. Their refusal to acknowledge the truth about their tactics and resolve any of this speaks volumes.

Due to lifestyle changes and health issues we have requested and will continue to request a termination to our ownership. We want out, and do not want to continue to pay for something we do not use.

Sincerely,
***** and ***** *******

Business Response
Date: 05/20/2025
May 20,2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***************** and the *********
***************************
*************************
RE: Consumer File No. 23235143

Dear ************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 22, 2025, regarding the consumer correspondence of *** ***** *******, and *** ******** rebuttal correspondence received on May 12, 2025. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of *** ******** rebuttal, our Club and Owner Resolution Specialist reached out to *** ******* by telephone and email on May 12 and May 13, 2025, resulting in leaving messages advising we wish to speak with him regarding his rebuttal correspondence and providing direct contact information. *** ******* had replied by email on May 12, 2025, stating he had left a voice message for our Specialist and advising of his availability to speak by telephone. Unfortunately, at this writing, we have received no further communication from *** ******** Although we were unable to speak with *** ******* directly, Bluegreen wishes to respond to *** ******** rebuttal through the Better Business Bureau.

*** ******** rebuttal correspondence expands on the same concerns stated in his original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated May 1, 2025, on all subjects therein. In addition,Bluegreen would like to respond to the additional concerns in *** ******** rebuttal correspondence.

*** ******** first additional concern is regarding the promotional trips that they received as a bonus for their purchase. At the time of a purchase, promotional gifts may be provided to new and upgrading owners, including certificates from our exchange partner Resort ************************** (RCI), cruise vacation certificates, or certificates for other resort or hotel stays. These vacation certificates are given as incentives for new owners to use without needing to utilize their Vacation Club Points to take a vacation. The terms and conditions of these promotional vacation certificates are not established by Bluegreen. The certificates explain any fees and restrictions for the owner to review prior to activating the certificates. Bluegreen would advise that any concerns regarding availability and use of these certificates should be directed to the third-party vendor listed on the certificate for further assistance since Bluegreen does not service the certificates.

*** ******** other additional concern is regarding availability to book vacations with their ownership. *** and **** ******* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. ***and **** ******* initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation.

Bluegreens Club and Owner Resolution team has again reviewed *** and **** ******** ownership closely since receiving *** ******** rebuttal correspondence. After review, Bluegreen still finds that *** and **** ******* remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Again, Bluegreen will not provide the cancellation and refund requested for *** and **** ******** Again, Bluegreen would advise that *** and **** ******** contract purchased on August 7, 2018 is paid in full. Should *** ******* have any further questions or concerns, he has the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 05/30/2025
Consumer File No. 23235143

*** ********, *** *******:
Bluegreen claims their sales presentation wasnt misleading, yet their representatives sold this as an investment and something valuable to pass down to children. They told us directly that this program would save money on travel and be easy to leave to the next generation. Now, they deny those statements, saying its not an investment and theres no financial return. This flips what their sales team clearly marketed to us. They even say we wrote None in a section regarding additional promises, but why would we address lies or pressure tactics they avoided putting in writing? During the sales process, we trusted what was being presented to us, not what was buried in the fine print. The pressure they applied during those agonizing hours resulted in us signing without fully absorbing everything presented in their dense documents.
What was pitched as a fun, informative, one-hour presentation dragged on for over three hours, during which we were bombarded with relentless sales pitches from multiple individuals. They now suggest we could have left if uncomfortable, yet every effort during that time was aimed at making us stay and convincing us that walking away would be missing out on the deal of a lifetime. They were fully aware of how overwhelming and high-pressure their tactics were, which shows that consent from customers wasnt freely given but coerced.
We were never able to arrange the vacation benefits initially promised, like the resort stay or the cruise, with ease. We were bounced between Bluegreen and third-party vendors with no resolution. When speaking to their representatives, we faced restrictions and fine print disclaimers we were never made aware of during the sales pitch. This tactic of passing the buck only highlights how these promotional trips were never meant to be accessible. The advertised dream was just a hook to lure us in.
Bluegreen repeatedly emphasizes communication attempts, yet their efforts have consistently led to dead ends. Calls and messages sent to them were met with silence, delays, or generic responses. When they claim to have reached out and failed to connect with us, they deliberately ignore the numerous blocks we hit while trying to get answers or action on our concerns. This isnt an issue of missed phone calls; they failed to deliver proactive and effective support throughout our ownership. Their contact center offered no real solutions when we needed help.
They blame us for not booking vacations but conveniently leave out their own role in making booking nearly impossible. Spaces were always unavailable, alternative locations were subpar, and the advance booking window became a meaningless phrase when nothing decent could be secured within it. We paid $15,000 in full and havent gotten to use anything promised. Thats not on usthats Bluegreen failing on every front to deliver the product they marketed.
Maintenance fees are another slap in the face. Bluegreen claims we were informed about the fees and their increase during the sales process. What they gloss over is how these rising costs were casually downplayed at the time. We were hit with far higher fees than initially stated, which doubled over time and made their program a financial drain even after that initial large sum we paid. Now they act as if this was explained in full detail before we signed, knowing full well their sales tactics made understanding these long-term costs impossible under pressure.
They claim passing this down to our children wouldnt burden them financially. Thats complete spin. On paper, no one has to accept it, but in practice, trying to offload or exit this so-called ownership is a nightmare. They mention third-party resale agents, but reselling involves yet more money, more time, and more stress, all while maintenance fees continue to pile up. Their offer to review understanding ownership or schedule more calls are just empty gestures.
Every step of this process has been built on a foundation of misrepresentations. From the false promises at the presentation to the unfulfilled benefits, weve been misled at every turn. Weve paid a significant amount of money directly to Bluegreen and have received nothing in return. Even their exit solutions involve more costs to fix a problem they created and profited from. Their refusal to provide any meaningful resolution or acknowledge their deceptive practices speaks for itself. We will not stop telling our story to any one who will listen, and submitting complaints to all agencies we can find.
Sincerely,
***** and ***** *******

Customer Answer
Date: 06/04/2025

Complaint: 23235143

Ms. ********, Ms. ************************************** claims their sales presentation wasnt misleading, yet their representatives sold this as an investment and something valuable to pass down to children. They told us directly that this program would save money on travel and be easy to leave to the next generation. Now, they deny those statements, saying its not an investment and theres no financial return. This flips what their sales team clearly marketed to us. They even say we wrote None in a section regarding additional promises, but why would we address lies or pressure tactics they avoided putting in writing? During the sales process, we trusted what was being presented to us, not what was buried in the fine print. The pressure they applied during those agonizing hours resulted in us signing without fully absorbing everything presented in their dense documents.

What was pitched as a fun, informative, one-hour presentation dragged on for over three hours, during which we were bombarded with relentless sales pitches from multiple individuals. They now suggest we could have left if uncomfortable, yet every effort during that time was aimed at making us stay and convincing us that walking away would be missing out on the deal of a lifetime. They were fully aware of how overwhelming and high-pressure their tactics were, which shows that consent from customers wasnt freely given but coerced.

We were never able to arrange the vacation benefits initially promised, like the resort stay or the cruise, with ease. We were bounced between Bluegreen and third-party vendors with no resolution. When speaking to their representatives, we faced restrictions and fine print disclaimers we were never made aware of during the sales pitch. This tactic of passing the buck only highlights how these promotional trips were never meant to be accessible. The advertised dream was just a hook to lure us in.

Bluegreen repeatedly emphasizes communication attempts, yet their efforts have consistently led to dead ends. Calls and messages sent to them were met with silence, delays, or generic responses. When they claim to have reached out and failed to connect with us, they deliberately ignore the numerous blocks we hit while trying to get answers or action on our concerns. This isnt an issue of missed phone calls; they failed to deliver proactive and effective support throughout our ownership. Their contact center offered no real solutions when we needed help.

They blame us for not booking vacations but conveniently leave out their own role in making booking nearly impossible. Spaces were always unavailable, alternative locations were subpar, and the advance booking window became a meaningless phrase when nothing decent could be secured within it. We paid $15,000 in full and havent gotten to use anything promised. Thats not on usthats Bluegreen failing on every front to deliver the product they marketed.

Maintenance fees are another slap in the face. Bluegreen claims we were informed about the fees and their increase during the sales process. What they gloss over is how these rising costs were casually downplayed at the time. We were hit with far higher fees than initially stated, which doubled over time and made their program a financial drain even after that initial large sum we paid. Now they act as if this was explained in full detail before we signed, knowing full well their sales tactics made understanding these long-term costs impossible under pressure.

They claim passing this down to our children wouldnt burden them financially. Thats complete spin. On paper, no one has to accept it, but in practice, trying to offload or exit this so-called ownership is a nightmare. They mention third-party resale agents, but reselling involves yet more money, more time, and more stress, all while maintenance fees continue to pile up. Their offer to review understanding ownership or schedule more calls are just empty gestures.

Every step of this process has been built on a foundation of misrepresentations. From the false promises at the presentation to the unfulfilled benefits, weve been misled at every turn. Weve paid a significant amount of money directly to Bluegreen and have received nothing in return. Even their exit solutions involve more costs to fix a problem they created and profited from. Their refusal to provide any meaningful resolution or acknowledge their deceptive practices speaks for itself. We will not stop telling our story to any one who will listen, and submitting complaints to all agencies we can find.

Sincerely,
***** and ***** *******

Sincerely,

***** *******
Initial Complaint
Date:04/22/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I deeply regret getting involved with this timeshare. The sales pitch promised freedom and endless vacations, but all I got were skyrocketing fees, high-pressure sales tactics, and zero availability when I tried to book a trip. Back in February 2012, they baited me with 3 free nights in ********* and a $110 Bass Pro Shops gift card. It seemed like a great deal, but they never mentioned how quickly the maintenance fees would increase. What seemed simple and affordable has become a money pit.Whenever I tried to use the service, I was forced into owner update meetingsjust excuses to push me to buy more points. Theyd offer gift cards to lure me in, then use high-pressure tactics to sell me upgrades, even claiming Id be lucky to qualify for discounts that were never real. I bought this to take my family to places like ******, but the resorts were always fully booked unless I snagged a last-minute cancellation. Their solution? Buy more points. Meanwhile, costs kept climbing, and the service never *********** the time I paid off the mortgage in March 2019, I had already wasted thousands of dollars on something completely useless. Now they want me to pay an exit fee of $3,483.50 on top of the $33,000+ Ive already sunk into this mess. My daughter has made it clear she doesnt want this burden, and I refuse to leave this financial disaster for her to deal with.The company has the ability to take back and resell the timeshare, but theyre forcing that responsibility onto me while demanding more money. I regret trusting them, and I want out. They should end my ownership and stop squeezing me for more. Enough is enough.
Business Response
Date: 05/01/2025
May 1, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23234320

Dear *** ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 22, 2025, regarding the consumer correspondence of Mr. ***** ******* Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ***** ****** and *** ******** ***** purchased a Bluegreen Vacation Club ********* interest on February 19, 2012. Mr. ****** and *** ****** ********* interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of Mr. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Mr. ****** by telephone and email on April 22, 2025, leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence.Our Specialist again reached out to Mr. ****** by telephone and email on April 23, 2025, and by telephone on April 24, 2025, again leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with Mr. ****** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

Mr. ******* first concern is regarding maintenance fee increases. The Owner Beneficiary Agreement in Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation Club Point. Section 4 further provides that Bluegreen has the right to increase or decrease fees from time to time. Bluegreen would remind Mr. ****** and *** ***** that maintenance fees for the ********* ownership can increase or decrease just as expenses for a car or home can fluctuate during the time of ownership. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including payment plans and prepayments before the maintenance fee bill is due. These options would be available to Mr. ****** and *** ***** if they wish to discuss with our Specialist.

Mr. ******* second concern is regarding pressure he states they felt to purchase during the original sales presentation. Bluegreen would advise that Mr. ****** and *** ***** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. ****** and *** ***** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Mr. ******* third concern is regarding availability to book vacations with his and ***Ayalas ownership. Mr. ****** and *** ***** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview,Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. ****** and *** ***** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if Mr. ****** and *** ***** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. ****** and *** ***** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. ****** and *** ***** for as long as needed to provide guidance, answer questions, and book reservations.

Mr. ******* next concern is regarding attending owner update presentations. ********* states they felt pressure to attend owner update presentations when traveling to Bluegreen resorts and during the presentations, felt pressure to purchase additional Points. Bluegreen would remind Mr. ****** and ******** that as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen using their ownership if they do not wish to participate. However, Mr. ****** and *** ***** are always welcome to attend a presentation should they wish to learn more about their ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation Club ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation Club usage may be enhanced by purchasing additional Vacation Club Points. Mr. ****** and *** ***** did not need to consider information presented about purchasing additional Points if they were not interested in expanding their ownership, and our records indicate they have exercised their option not to upgrade.

********* also has a concern with the requirement to pay current and upcoming maintenance fees in order to proceed with the relief our Specialist offered during their conversation on February 6, 2025. Bluegreen would certainly love to have Mr. ****** and *** ***** retain their ownership, pay the Maintenance Fees, and enjoy continued usage of their Club points. However, if they are interested in exiting the ownership, the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation **************************** have any questions about the process or its requirements, he has the contact information for our Specialist.

Mr. ****** is also concerned that his ******** will become financially responsible for his and *** ****** ********* interest should something happen to them. Bluegreen would remind Mr. ****** and *** ***** that there is no legal requirement that an owner must pass on a ********* interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a ********* interest. ********** ******** would not be legally required to assume financial responsibility for the ownership if she does not wish to do so.

********** final concern is regarding his request to deed back their ownership.Bluegreen would advise that there is no deed back program for Vacation Club.Rather, the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. ****** and *** ****** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Mr. ****** and *** ***** signed to make their ********* purchase. Mr. ****** and *** ***** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. ****** and *** ***** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This rescission period is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Mr. ****** and *** ***** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 13 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a ********* interest. In addition, Owner Beneficiary Agreement Section 5:Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buyback of the *********. While Bluegreen does not repurchase or resell ********* interests,Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Bluegreens Club and Owner Resolution team has reviewed Mr. ****** and *** ****** ownership closely. After doing so,Bluegreen finds that Mr. ****** and *** ***** remain responsible under the terms of the purchase agreement they executed for their ********* purchase. Outside of the relief option discussed with Mr. ****** on February 6, 2025, Bluegreen will not provide the cancellation requested by Mr. ****** and *** ****** Our records indicate that the mortgage loan associated with Mr. ****** and ********* ********* purchase was paid in full on October 25, 2018. Should Mr. ****** have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fuimos invitados a ********* en el Resort Bluegreen Vacations. Al da despus de llegar tuvimos la reunin donde nos ensearon varios videos y fotos de muchos sitios de vacaciones a las que podamos ***** como tambin nos ensearon las habitaciones y todo lo que tenamos a nuestra disponibilidad. Los representantes supieron que vivimos en ******* y nos ofrecieron ************ resort spa que nos queda cerca de la ciudad donde vivimos.Cuando fuimos al resort nos dieron un hotel afuera del resort puesto que no **** **** para nosotros Igual paso la siguente vez que fuimos porque nos dieron otro hotel afuera del resort.Desde el principio nos engaaron con la oferta de que bamos a estar dentro del resort. Una vez hasta me llamaron de Florida pidindome mi tarjeta de crdito para mejorar nuestra membresa y por supuesto no les di la informacin porque no me pareci dar mi tarjeta por el telfono.En estos momentos no puedo hacer los pagos porque mi esposo est recibiendo discapacidad y antes reciba tiempo extra en mi trabajo pero ya no. Nosotros no tenemos otros medios financieros.Les agradecemos si por favor ustedes nos cancelan la membresa por no tener suficiente dinero para cubrir los gastos de su compaa ms ***** los gastos orales vida diaria.
Business Response
Date: 04/29/2025
April 29, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23231685

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 21, 2025, regarding the consumer correspondence of *** ***** ****** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ***** ***** and ************* ***** purchased a Bluegreen Vacation Club timeshare interest on October 11, 2023. *** and **** ****** timeshare interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of *** ****** concerns, Bluegreens Club and Owner Resolution Specialist reached out to him by telephone and email on April 23, 2025, resulting in leaving messages advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again to *** ***** by telephone on April 28 and April 29, 2025, resulting in being unable to leave voice messages due to the telephone number being disconnected. Our Specialist immediately followed up each day by email advising we are trying to reach ******** to address his concerns in a timely manner and providing direct contact information. Unfortunately, we have received no response from *** ****** Although we have been unable to speak with *** ***** directly, Bluegreen wishes to respond to *** ****** concerns through the Better Business Bureau.

*** ****** first concern is regarding their initial promotional marketing vacation package and their owner orientation vacation package. On October 31, 2022, *** and **** ***** purchased a promotional marketing vacation package for a four-day, three night,one-bedroom resort stay for $249, which provided incentives with the requirement to attend a timeshare sales presentation. *** and **** ***** chose to book their reservation at the Bluegreen Club 36 resort in *********, ****** for a one-bedroom deluxe unit. At that sales presentation, *** and **** ***** became Bluegreen owners and purchased another promotional vacation package to attend their owner orientation for $49, for a four-day, three-night stay at a participating partner hotel. *** and **** ***** booked their stay for the Best Western Plus Executive Residency in *******, *******, to attend their owner orientation at the ******************************************* in ******, ******** Our records indicate on November 14, 2023, the location of their stay was confirmed by telephone with *** ****** Therefore, Bluegreen would advise there was no deception. *** and **** ***** were aware of the locations of their stays, the first stay at a Bluegreen resort and the second stay at a participating partner hotel.

*** ****** second concern is regarding being called and asked for a credit card to improve their ownership. It is unclear what may have transpired,but we can assure *** ***** that Bluegreen does not have a practice of reaching out to owners requesting credit card information. We are glad he exercised caution and chose not to provide this information as it is possible the caller was a third-party posing as Bluegreen.

*** ****** final concern is regarding affording their ownership. *** ***** states they can no longer afford their ownership due to changes in their financial circumstances that have come about since their purchase. Bluegreen would advise ***and **** ***** that the purchase terms for their timeshare purchase were disclosed at the time of purchase. The second page of *** and **** ****** Owner Beneficiary Agreement advises the purchase price and financing terms. If they were uncomfortable with the financing terms, *** and **** ***** could have departed the sales presentation without signing any documentation or completing a purchase. *** and **** ***** initialed at the bottom of page two of the Owner Beneficiary Agreement,indicating they had reviewed and agreed to the purchase terms.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ****** ownership closely. After reviewing their ownership, Bluegreen finds that *** and **** ***** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for *** and **** ****** Should *** ***** have any further questions or concerns, we invite him to reach out to our Specialist at the contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bluegreen Vacations contacted me with a getaway offer for 4 days and 3 nights in **********, **. On that trip we were to go to a two hour timeshare presentation. After that, we would receive a gift card and a voucher for a food tour. We arrived on 8/29/24 and tried to schedule the presentation first thing. Their next availability was 9/1/24. We did the presentation as was required and went to receive our promised gifts. Because the presentation was scheduled on our last day, the food tour was no longer an option for us. In lieu of that, they added more money to the gift card. On 2/2/25 we attempted to use that card to learn that it expired on 1/31/25. I emailed Bluegreen to try to resolve this and they responded with saying that "Guests are given a full six months to use the rewards card". He went on to say that they cannot replace or reload the card. When I replied and restated that we were not given the full six months, as was written in the contract for this getaway, he has stopped responding. I have reached out numerous times and have not been able to get a response. I am asking for the gift card to be replaced with the full $250 on it.
Business Response
Date: 04/29/2025
April 29, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23225631

****************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 19, 2025, regarding the consumer correspondence of *** ***** ******. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network, so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ***** ****** and Mrs. ***** ****** purchased a 4-day, 3-night vacation package from our partners at ************* on August 16, 2023. *** and Mrs. ****** originally had a 12-month period from the purchase date in which to use their vacation package; however, they received a complimentary one-month extension. The package did require attendance at a sales presentation during the stay, and ***and Mrs. ****** fulfilled this requirement.

Upon receiving the Better Business Bureaus correspondence advising of *** ******* concern, one of our Club and Owner Resolution Specialists spoke with *** ****** by telephone on April 23, 2025,listening to his concerns and offering to investigate on his behalf. Our Specialist and *** ****** also exchanged emails on that same date. In these emails, *** ****** provided our Specialist with additional details. Our Specialist reached out to the sales site on April 24, 2025, on *** ******* behalf. Our Specialist again spoke with *** ****** advising of our findings and advising a new gift card would not be issued. In addition to speaking with *** ****** directly, Bluegreen wishes to respond to his concern through the Better Business Bureau as well.

*** ******* concern is regarding the expiration of the $250 gift card he and Mrs. ****** received as gifting for attending the timeshare presentation required for their package. Our records indicate that *** and Mrs. ****** received their gift card on September ******, when they completed their tour. Our sales team has advised that this gift card was valid for three months.

Bluegreens sales team has reviewed *** and Mrs. ******* package purchase experience closely. Because *** and Mrs. ****** received the correct time frame for their gift card, our sales team will not reissue the gift card. Our Specialist confirmed the information that was previously provided from our sales team directly to *** ****** again confirming a new gift card would not be provided. Should *** ****** have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 04/30/2025

Complaint: 23225631

I am rejecting this response because: the company is giving false information and back tracking on their previous correspondence. Initially company stated that customers have 6 months to use gift card. Now they are saying customers have 3 months to use the card. Our card expired after 4 months. They appear to be making arbitrary numbers to avoid settling this complaint appropriately.

Sincerely,

***** ******
Business Response
Date: 05/08/2025
May ******

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE:Consumer File No. 23225631

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 19, 2025, regarding the consumer correspondence of *** ***** ******, and his rebuttal correspondence received on April 30, 2025. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of *** ******* rebuttal, our Customer Experience Specialist reached out to *** ****** by email on May 7, 2025, providing an update on the status of his inquiry. In addition to communicating with *** ****** by email, Bluegreen wishes to respond to his rebuttal through the Better Business Bureau as well.

Bluegreen desires to be responsive to *** ******* concerns and resolve this matter. While *** ******* rebuttal correspondence does not identify any new issues to which Bluegreen has not already responded, our Customer Experience team has reviewed the data related to the ******* gift card issued on September 1, 2024, and found that the gift card did expire on February ******, which was prior to the six month use period. Therefore, as a courtesy,Bluegreen will issue a new gift card in the amount of $246.44, which reflects a balance of $3.56 previously spent on January 25, 2025. Our Customer Experience team is currently awaiting a shipment of gift cards, so the ******* will receive their replacement card within a few weeks. Our Specialist also provided this information for *** ****** in her email dated May 7, 2025. Bluegreen appreciates *** and Mrs. ******* patience in this matter, and we apologize for the confusion surrounding the expiration date of their original gift card. Should *** ****** have any further questions or concerns, we invite him to contact our Specialist directly at the contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** said could cancel anytime and there was no risk of losing money. Now they say that I had to cancel within 30 days to get a refund. There was no mention of a 30 day requirement.
Business Response
Date: 04/29/2025
April 29, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23223913

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 19, 2025, regarding the consumer correspondence of Mr. **** ********. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall ************* is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate Mr. **** ******** purchased a four-day, three-night participating partner hotel stay vacation package for $199 on July 23, 2024,with a 12-month use period, and the requirement to attend a sales ***************. Boughton was also given a $50 Bass Pro gift card at the time of his purchase.

Upon receiving the Better Business Bureaus correspondence advising of Mr. ********* concerns, Bluegreens Club and Owner Resolution Specialist reached out to our Customer Experience team to advise of Mr. ********* concerns.Our Customer Experience Specialist researched Mr. ********* account and reached out to Mr. ******** by telephone and email on April 25, 2025, resulting in leaving messages that we would like to speak to him regarding his Better Business Bureau correspondence and providing direct contact information. *********** left our Specialist a voice message on April 26, 2025. Our Specialist reached out again by telephone the same day leaving a voice message providing the best time to reach her directly. Mr. ******** returned the call leaving another voice message the same day. Mr. ******** left another voice message on April 28, 2025, stating he wanted no more contact and remaining adamant that he be given a refund. At that time, our Specialist suspended further communication to Mr. ******** per his request. In addition to communicating directly with ***********, Bluegreen wishes to respond to Mr. ********* concern through the Better Business Bureau as well.

Mr. ********* primary concern is that he requested to cancel his vacation package purchase to receive a refund outside of the 30-day cancellation and refund period. Bluegreen would advise that Mr. ******** was advised in writing on the purchase receipt of the 30-day cancellation period for his vacation package purchase along with the Details of Participation. In addition, Bluegreen sends an email confirmation with the purchase receipt at the time of purchase. On April 18, 2025, Mr. ******** requested to cancel his vacation package purchase and receive a refund stating he had been told he could cancel at any time. Our agent advised Mr. ******** that he was outside the 30-day cancellation period to receive a refund. Mr. ******** became irate and made derogatory comments to the agent. The agent attempted to transfer him directly to our Customer Experience team, but Mr. ******** disconnected the call before the transfer was complete.

Bluegreen appreciates Mr. ******** for bringing his concerns to our attention through the Better Business Bureau where we could provide an expedient and satisfactory resolution. At this writing, our Customer Experience Specialist made the decision to provide Mr. ******** a refund of his vacation package purchase minus the gift card amount he was provided at the time of purchase. Should Mr. ******** have further questions, we invite him to contact our Customer Experience Specialist at the direct contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB,I have encountered what I believe are deceptive practices by Bluegreens sales representatives, and I am deeply dissatisfied with the lack of professionalism and reasonable options provided to me when I recently sought assistance.Specifically, I recently contacted Bluegreen and spoke with a representative named ******* regarding ending my timeshare ownership. During the conversation, I was informed that my only option would be to allow my account to charge off by ceasing payments. This response was both unhelpful and unprofessional, as it failed to adequately address my concerns or offer a fair and reasonable path to exit my timeshare obligation.I also feel I was manipulated into purchasing this timeshare from the beginning. Bluegreens sales representatives made promises and assertions during the sales process that I now believe were misleading. I was led to believe that the timeshare would be a valuable and flexible investment, enabling enjoyable vacations, but my experience has been the opposite. I no longer wish to maintain ownership and feel that I should not be forced into financial damage as my sole exit option.I find it wholly unacceptable that Bluegreen has not provided transparent and ethical resolutions for owners like me who wish to exit their timeshare. I am requesting Bluegreen Vacations provide a more reasonable and fair solution to exit my agreement without detriment to my financial standing. Manipulative sales practices and lack of proper customer support do not align with the expectations of professional and ethical business conduct.I ask the BBB to intervene and help resolve this matter. I believe I have been treated unfairly, and I am looking for an efficient and equitable solution.**** **** ****** **** ****** ******
Business Response
Date: 04/28/2025
April 28, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23223093

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 18, 2025, regarding the consumer correspondence of Mr. **** **** ****** and Mr. **** ****** ******. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. **** **** ****** and Mr. **** ****** ****** purchased a Bluegreen Vacation Club timeshare interest on September *******. The ******* timeshare interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of the ******* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution,and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach the ******* by telephone and email on April 21, 2025, leaving messages to notify them that we would like to speak with them further to address their Better Business Bureau correspondence. Our Specialist again reached out to the ******* by telephone and email on April 23, 2025, again leaving messages that we are trying to reach them and providing direct contact information. The ******* replied by voicemail, requesting an appointment for May 5, 2025.Therefore, our Specialist will contact the ******* at the appointed time. Although we have not yet been able to speak with the ******* directly, Bluegreen wishes to respond to their concerns through the Better Business Bureau.

The ******* first concern is regarding representations they state were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provided a space for the ******* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. The ******* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that the *******, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

The ******* second concern is regarding a lack of options to end their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for the ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where the ******* signed to make their timeshare purchase. The ******* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If the ******* had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with the ******* and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from the ******* during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10b provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information,but Bluegreen is not party to that conversation.

The ******* third concern is that they have not used their ownership nor found value in it. Bluegreen firmly believes that traveling on their first vacation with Bluegreen is exactly the experience the ******* need to remind them why they purchased a vacation ownership. We would advise the ******* that our customer service contact center is available and ***** to assist. Our contact center is open six days a week to help the ******* get the most from their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the phone with the ******* for as long as needed to answer their questions and reserve vacations.

The ******* next concern is with the effects on their credit standing resulting from their stopped payments for their mortgage loan. At Bluegreen, the decision to stop making payments does not mean cancellation or refund will be forthcoming. Bluegreen would advise the ******* that in order to remain in compliance with federal law, we are not able to suppress credit reporting. Federal law requires Bluegreen to fully and accurately report credit information for our owners with mortgage loans, including late payments or missed payments. Bluegreen has a legal duty as a data furnisher to report this information to the credit reporting agencies, and we are unable to depart from our credit reporting obligations with respect to the ******* mortgage loan.

The ******* final concern is that they do not feel Bluegreen offers enough support to assist owners with using their timeshare after the purchase is complete. As referenced above, Bluegreen would again advise that our customer service center is open six days a week to assist our owners via telephone or live chat. In addition, there are a number of online documents, webinars, and tutorials that provide a good educational base for owners seeking to better understand their ownership. Additionally, Bluegreen also offers owners the opportunity to schedule Understanding New Ownership calls. Understanding New Ownership calls are scheduled at a dedicated time for a highly trained Bluegreen contact center agent to call an owner and describe in detail the countless benefits of Bluegreen ownership. These educational calls are an opportunity for an owner to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights, experienced suggestions, and helpful service.

Bluegreens Club and Owner Resolution team has reviewed the ******* ownership closely. After doing so, Bluegreen finds that the ******* remain responsible under the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested by the *******. Currently, the Casselsmortgage loan associated with their timeshare purchased on September 12, 2024,is 106 days past due. Bluegreens ******************* has called, emailed, and sent letters to the ******* to advise them of the delinquency and provide an opportunity to bring their loan current. Should the ******* elect not to continue mortgage payments, their loan may be charged off due to nonpayment of mortgage. Should the ******* have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 05/03/2025

Complaint: 23223093

I am rejecting this response because:
I asked them directly what happens if I had a catastrophic financial situation! They did not give me any answers. The entire time during the presentation, they applied a lot of pressure to sign up. There was no information on how to cancel or a time limit to cancel. They say it is in the contract but refused to discuss. They were very quick to take almost $3000 from my credit card. Overall, they were very demanding and used high power sales tactics. When I contacted them later, they did not offer me any solutions. They are trying to ruin my credit history with their tactics.
Sincerely,

**** ******
Business Response
Date: 05/09/2025
May 9,2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23223093

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 18, 2025, regarding the consumer correspondence of Mr. **** **** ****** and Mr. **** ****** ******, and Mr. ******* rebuttal correspondence received on May 3, 2025. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of Mr. ******* rebuttal, our Club and Owner Resolution Specialist reached out to Mr. ****** by telephone and email on May 5, 2025, leaving messages that we were trying to speak with him regarding his rebuttal correspondence. Our Specialist then spoke with Mr. ****** on May 7, 2025,listening to his concerns, reviewing the guidelines of his ownership, and discussing available options for his account. In addition to speaking with Mr. ****** directly, Bluegreen wishes to respond to his rebuttal through the Better Business Bureau as well.

Mr. ******* rebuttal correspondence expands on the same concerns stated in the ******* original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier reply correspondence dated April 28, 2025, on all subjects therein. Bluegreen would also like to respond to the additional concerns in ********** rebuttal correspondence.

Mr. ******* first new concern is regarding pressure he states they felt to purchase during the sales presentation. Bluegreen would advise that the ******* were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, the ******* could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Finally, Mr. ****** expresses frustration that the rescission period was not brought to their attention by sales staff during the purchase of their timeshare. As previously referenced, the ******* had physical copies of their Owner Beneficiary Agreement and Owner Confirmation Interview in their possession when they left the sales presentation and purchase meeting. The ******* therefore had an opportunity to read through these materials right away after purchasing or later at their leisure. Furthermore, the Owner Beneficiary Agreement clearly states the rescission period to cancel the contract in bold text and capital letters immediately above the signature line where the ******* signed to make their timeshare purchase. This prominent text shows that Bluegreen was not attempting to conceal the timeframe of the ******* right to cancel their contract.

Bluegreen desires to be responsive to ********** concerns and resolve this matter. However, Bluegreen remains firm that we will not cancel and release the ******* from further financial obligation. Currently, the *********************** loan associated with their timeshare purchased on September 12, 2024, is 117 days past due. Bluegreens ******************* has called, emailed, and sent letters to the ******* to advise them of the delinquency and provide an opportunity to bring their loan current. Should the ******* elect not to continue mortgage payments, their loan may be charged off due to nonpayment of mortgage. Should the ******* have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 05/17/2025

Complaint: 23223093

I am rejecting this response because:
I feel that the company was deceptive and predatory in their business practices in that they demand that you make a decision on the spot and not allow you to take a few days to think it about it and make an informed decision. They also took funds from my credit card and even offered to open a new credit card with them if needed for the transaction. Overall, the experience has been stressful and places me in a financial situation that I do not feel comfortable continuing.
Sincerely,

**** M. ******
Initial Complaint
Date:04/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Bluegreen Vacations regarding their persistent billing practices and lack of communication despite prior cancellation of our timeshare ************ 2021, we received official release paperwork from Bluegreen Vacations, which confirmed that we were no longer tied to the timeshare in question. Although this paperwork clearly indicated termination of our ownership, Bluegreen Vacations continued to issue maintenance fee bills for the years that followed.Within the last few months, I have made several attempts to contact Bluegreen Vacations, requesting that they remove our information from their system to stop these unwarranted billing attempts. Despite these efforts, the company has ignored our emails and failed to provide confirmation that our account is canceled, as per the release paperwork issued in 2021.This lack of responsiveness and continued billing has caused significant frustration and concern. We are seeking your assistance in resolving this matter. Specifically, we request that Bluegreen Vacations 1) confirm in writing that our timeshare ownership has been canceled as reflected in the 2021 release paperwork, and 2) immediately cease all billing activities in relation to this account.We trust the ********************** will assist us in addressing this issue and ensuring that Bluegreen Vacations upholds proper business practices. Thank you for your time and intervention.
Business Response
Date: 04/28/2025
April 28, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23221652

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 18, 2025, regarding the consumer correspondence of *** ******* ****** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ******* ***** and ********** ***** purchased a Bluegreen Vacation Club timeshare interest on October 6, 2012. ***and **** ***** subsequently increased their ownership interest by purchasing additional Points on December 8, 2012; September 18, 2013; and August 5, 2015. At one time, *** and **** ***** timeshare interests conferred ownership of ****** Annual Vacation Club Points and Premier Silver benefits.

Upon receipt of your correspondence advising of *** ***** concerns and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, Bluegreens Club and Owner Resolution Specialist reached out to him by telephone and email on April 22, April 23, and April 24, 2025, resulting in leaving messages advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Unfortunately,we have received no response from *** ****** Although we have been unable to speak with ******** directly, Bluegreen wishes to respond to *** ***** concerns through the Better Business Bureau.

*** ***** first concern is he states they received official release paperwork from Bluegreen in 2021. At one time, *** and **** ***** ownership was considered for a relief program. On February 9, 2021, they were sent the unexecuted release paperwork to review, sign, and return. An agent from that program reached out to *** and **** ***** multiple times by telephone. However,both telephone numbers were not working. The agent then reached out by email.Unfortunately, we received no response from *** and **** ****** The relief offered to *** and **** ***** was cancelled on March 12, 2021, due the release paperwork not being returned with their signatures indicating their agreement to allow the relief process to begin. Bluegreen would also advise that *** and **** ***** contract purchased on August 5, 2015, had a replacement of the deeded inventory due to the resorts irreparable damage from a hurricane. They were sent a letter to advise of the replacement of inventory on April 20, 2022.Therefore, as had been previously advised by our Specialist on December *******, *** and **** ***** ownership was not cancelled in 2021 and was active until their termination due to nonpayment on June 27, 2024.

*** ***** second concern is regarding the continued billing of their maintenance fees and Club Dues. As advised above, *** and **** ***** ownership was not cancelled. Therefore, their maintenance fees and Club Dues continued to be due. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** This billing calculation indicates that maintenance fees will increase as the number of Vacation Club Points owned increases. Moreover, Section 4 also provides that Bluegreen has the right to increase or decrease fees from time to time. The Owner Confirmation Interview in Section 8 advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. *** and **** ***** initialed next to Section 8, acknowledging their consent to maintenance fees. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. If maintenance fees are not paid in a timely manner, Bluegreen restricts owners reservation privileges until a payment arrangement is established. If maintenance fees remain unpaid, Bluegreen may initiate third party collections and may initiate a termination process to deactivate and terminate the delinquent account per *********************** Assessment,Billing, and Collection Policy. *** and **** ***** maintenance fees and Club Dues were referred to a third party collection agency on April 30,. 2021. Termination due to nonpayment of fees occurs only after Bluegreen mails a series of letters to advise of the delinquency, offers an opportunity to bring the account current, and informs the owner of their termination from the Vacation Club. However, Bluegreen would advise that there is not a specified or guaranteed timeframe in which this occurs. *** and **** ***** were sent all of these notices regarding their ownership status.

*** ***** final concern is with Bluegreens communication and responsiveness in resolving their concerns. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on owners issues. Bluegreen first received *** ***** email on October 31, 2024, requesting a cancellation and refund for their ownership. In response to the email, our Club and Owner Resolution team contacted *** ***** by telephone and email on November 4 and November 15, 2024, resulting in leaving messages that we would like to speak with him regarding his concerns and providing direct contact information.Unfortunately, we received no response from *** ****** Bluegreen also received the exact same email from *** ***** on December 5, 2024, and after multiple attempts, our Specialist spoke with *** ***** on December 18, 2024. During that conversation, *** ***** was advised that there was no release or settlement on file. *** ***** stated that his ownership should have been closed due to a settlement program through Pinnacle instead of due to nonpayment of maintenance fees and Club Dues. Our Specialist provided him the number to reach out to Pinnacle directly. We received another email from *** ***** on February ******* Our Specialist reached out by telephone and email on February 10 and February 11, 2025, resulting in leaving messages that we are trying to reach *** ***** regarding his concerns and providing direct contact information. We received no response from *** ***** and were unable to discuss his ownership at that time. At Bluegreen, we pride ourselves on our professionalism,communication, and support of owners. Once again, Bluegreen is pleased to respond to *** ***** through the Better Business Bureau.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ************** closely. After reviewing their ownership, Bluegreen finds that *** and **** ***** remain bound to the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation and refund requested for *** and **** ****** However, at this writing, Bluegreen would advise that *** and ********* paid in full contracts were terminated on June 27, 2024, due to nonpayment of their maintenance fees and Club Dues. Should *** ***** have any further questions or concerns, we invite him to reach out to our Specialist at the contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

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Bluegreen Vacations Unlimited, Inc. is NOT a BBB Accredited Business.