Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Club.

Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,885 total complaints in the last 3 years.
830 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After 18 years of ownership, it has become increasingly frustrating and disheartening to continue our dealings with Bluegreen, and we are seeking your assistance to assist us in cancelling our ownership with them. Our main grievance is the difficulty in reserving desirable locations that meet our expectations in terms of room availability, amenities, and cleanliness. Despite adhering to the guideline of booking 10 months in advance, we consistently encounter inadequacies. For instance, during our stay at **********************, we faced broken appliances, lifted floor tiles, and inadequate air conditioning, alongside safety concerns due to a faulty door lock. Despite possessing close to ******* points, restrictions have kept us from organizing a family reunion at a convenient location. We have encountered significant limitations in booking multiple rooms through ***, leaving us unable to comfortably gather our family from ******* to ********. Financially, maintaining this timeshare is no longer feasible. Given the health challenges faced by my husband and our impending retirement, a reduced income no longer supports this commitment. Our children are reluctant to inherit these challenges, and the financial burden and scheduling complications are simply not worth it. Bluegreen's Exchange Plus plan further strains us with additional costs, diminishing the value of our points. We followed the guidelines and engaged in meetings, hoping for improved service and value. Yet, the outcomes have been unsatisfactory, and it seems our refusal to invest further in this timeshare model results in subpar treatment. We are left feeling let down with Bluegreen, and wish to end this relationship. We kindly request the BBB's support in resolving these issues and facilitating an amicable termination of our contract with Bluegreen. We believe this is a necessary step to protect our well-being and financial stability. We appreciate your help in bringing this ordeal to a close.
Business Response
Date: 04/25/2025
April 25, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23218233

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 17, 2025, regarding the consumer correspondence of *** ******* ********* and Mrs. ****** *********. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ******* ********* and Mrs. ****** ********* purchased a timeshare interest with Bluegreen on September 1, 2006. *** and Mrs. ********** timeshare interest confers ownership of one guaranteed week per year at our ******************************************** in ************, *********

Upon receipt of your correspondence advising of *** and Mrs. ********** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** and Mrs. ********* by telephone and email on April 18, 2025, leaving messages to notify them that we would like to speak with them further to address their Better Business Bureau correspondence. The ********** left a voicemail for our Specialist, requesting an appointment time to speak. Accordingly, our Specialist spoke with ************ on April 24, 2025, listening to his concerns and discussing options for the ********** account. In addition to speaking with *** ********* directly, Bluegreen wishes to respond to *** and Mrs. ********* concerns through the Better Business Bureau as well.

*** and Mrs. ********** first concern is regarding challenges with scheduling exchange reservations through Resort ************************** (RCI). Bluegreen would advise that *** is a separate company from Bluegreen with its own availability, and exchanges with *** may have fees associated with each exchange transaction. For assistance with scheduling exchange resorts,Bluegreen would recommend that *** and Mrs. ********* contact *** directly.

*** and Mrs. ********** second concern involves experiences with resort villas that did not meet their expectations for resort accommodations. Bluegreen aims to provide beautiful vacations and exemplary customer service for our owners and guests. While special requests for accommodations are never guaranteed at Bluegreen, our resort staff and contact center agents are pleased to assist with any challenges our owners experience with reservations or accommodations. It is standard practice for our team members at resort properties to assist owners during their stays, such as by offering to repair broken items, clean areas needing attention, or move *** and ************* to another resort villa accommodation if one should be available. In addition to working with the resort team on site, we encourage owners and guests to call our customer service contact center about any ********************** service experiences, as our customer service agents can review their situation and assist with their concerns appropriately. However, the property that *** and Mrs. ********* mention, **********************, is not a Bluegreen resort. Bluegreen therefore believes this was an exchange reservation.

*** and Mrs. ********** third concern is that they are unable to use their ownership due to a change in *** ********** health, which has affected his ability to travel. Bluegreen empathizes with the unfortunate circumstances of *** ********** health issues that have come about since the ********** purchased their ownership with Bluegreen. Bluegreen appreciates *** and Mrs. ********* for sharing the health challenges affecting *** ********* and sends wishes for his good health and recovery.

*** and Mrs. ********* are also concerned that their children will become financially responsible for their timeshare interest should something happen to them. Bluegreen would remind *** and Mrs. ********* that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. ***and Mrs. ********** children would not be legally required to assume financial responsibility for the ownership if they do not wish to do so.

*** and Mrs. ********** final concern is that they wish to end their ownership. Bluegreen is pleased to advise *** and ************* that their association is currently accepting deed back requests,which requires a fee. Our Specialist reviewed this information with *** ********* during their conversation on April 24, 2025.

Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ********** ownership closely. Should *** and Mrs. ********* have any further questions or concerns or wish to proceed with the deed back process they have the direct contact information of our Specialist, who will be pleased to assist them further.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mi nombre es ****** **** y quiero compartir mi experiencia con el tiempo compartido de Bluegreen. Todo comenz cuando hicimos una compra en la tienda Dicks y nos ofrecieron una promocin de viaje * ******* (3 das, 2 noches) a bajo costo, con la condicin de asistir a una ************* hora. El 09/10/2021 viajamos a The Fountains en *******, pero la ****** dur cinco horas y fue muy insistente. Inicialmente dijimos que no, pero nos ofrecieron un mejor contrato y terminamos aceptando, recibiendo una supuesta tarjeta de regalo de $****** segunda vez, viajamos el 03/06/2022 solo para vacaciones. Al hacer check-in, nos informaron que debamos asistir a otra ****** ************ All el agente ***** nos insisti en subir a un paquete de nivel "Gold" con ** *********** Dijimos varias veces que no, pero siguieron trayendo nuevos agentes y ofertas cada vez ** ************ hasta que terminamos accediendo por presin.Nos prometieron varios beneficios que no se han cumplido:Un agente personal para asistencia (nunca respondi a nuestros correos).Cuotas de mantenimiento que no subiran (pasaron de $800 a ** de $3500 anuales).Uso de puntos para cubrir vuelos, gasolina o convertirlos en gift cards (nunca ha sido posible).Posibilidad de vender y recuperar la inversin (no se ha dado).La realidad ha sido muy diferente a lo prometido. Nos sentimos engaados y financieramente afectados, pagando altos costos por algo que no cumple lo ofrecido. Solo queremos terminar esta situacin cuanto antes.
Business Response
Date: 04/24/2025
April 24, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23218032

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 17, 2025, regarding the consumer correspondence of **************** ********* Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that **************** ******** first purchased a Bluegreen Vacation Club timeshare interest on September 10, 2021. Mr. ******** and ***************** ******* then together purchased an additional contract on March 6, ******** ******** and *** ******** timeshare interests conferred ownership of ****** Annual Vacation Club Points and Premier Gold membership.

Upon receipt of your correspondence advising of Mr. ********* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our Club and Owner Resolution Specialist reached out to Mr. ******** by telephone and email on April 18, 2025, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone on April 19, 2025, which the call was received then disconnected after our Specialist introduced himself. Our Specialist advised via email that we are trying to reach him and providing direct contact information. Although we have been unable to speak with Mr. ******** directly,Bluegreen wishes to respond to his concerns through the Better Business Bureau.

Mr. ********* first concern is regarding pressure he states they felt to purchase and the length of the sales presentation. Bluegreen would advise that Mr. ******** and *** ******* were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs. Mr. ******** also states the presentation lasted a long time. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent answering follow-up questions, touring the property, finding the Points ownership best suited to a prospective owner,or completing the paperwork for a purchase. As to gifts provided at upgrade presentations,these incentives are promotional offers given as a bonus for owners to enrich their vacation experience but are not intended to create pressure.

Mr. ********* second concern is about their experience at an owner meeting. He states the owner meeting focused on trying to sell them more Points. Bluegreen would advise that our owner meetings are designed to answer questions, provide information, and present offers for enhancing Vacation Club ownership. Owner meetings impart a great deal of information about how to use the ownership,including information about how Vacation Club usage may be enhanced by purchasing additional Vacation Club Points. Still, Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. Mr. ******** and *** ******* did not need to consider information presented about purchasing additional Points if they were not interested in expanding the ownership. Moreover, Bluegreen would advise that deeded owners with Bluegreen are not under any obligation to attend owner update presentations when they vacation with Bluegreen while using their ownership if they do not wish to participate.

Mr. ********* third concern is regarding having a personal agent for their ownership. Bluegreen would advise that the specialized ***************************** of our customer service team provides personalized account assistance for all our owners. If *********** and *** ******* wanted additional education or assistance with their ownership or reservations, our ***************************** was available and eager to assist. Our contact center is open six days a week to help owners get the most from their ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the phone with an owner for as long as needed to answer questions and book reservations.Additionally, Bluegreen offers an opportunity to schedule an Understanding New Ownership call. The Understanding New Ownership call is scheduled at the owners convenience for a highly trained Bluegreen agent to call owners and describe their ownership in detail. This informative call is an opportunity for an owner to receive personal assistance and individualized care from a Bluegreen agent who can offer professional insights, experienced suggestions, and helpful service.

************ next concern is regarding the maintenance fees for their ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time.Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. Mr. ******** and *** ******* initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Mr. ******** also mentions concern regarding the use of their Points for several travel options such as flights, gas, and gift cards. One program Mr. ******** may be referencing is Traveler Plus. Traveler Plus is a program that works like a full-service travel agency to help Bluegreen owners with vacation planning outside of Bluegreen resorts, such as assisting with airfare, car rentals,hotel stays, cruises, and exchanges with other resort networks. As Owner Confirmation Interview Section 5 states, membership in Traveler Plus is optional and additional fees are required to use the benefits and services of Traveler Plus. After their first year of complimentary Traveler Plus membership, owners have the flexibility to determine whether they would like to pay for access to Traveler Plus benefits or opt out of Traveler Plus. However,it is possible there may be confusion regarding the Traveler Plus and the Bluegreen Rewards program. Bluegreen Rewards is our program that rewards existing owners for purchasing with their Bluegreen Mastercard and referring individuals who become lifetime owners with Bluegreen. Bluegreen Rewards is a way that owners can offset the amount due on their maintenance fees and also choose **** and ********** gift cards along with several other options. If *********** and *** ******* elected to receive a Bluegreen-branded credit card then each purchase made toward a Bluegreen purchase would have received two Rewards per dollar purchased. Each non-Bluegreen purchase would have earned one Reward per dollar purchased. Again, owners may redeem the Bluegreen Rewards for credit toward maintenance fee bills, gift cards, and other options.

Mr. ********* final concern relates to resale of their ownership. Mr. ******** states they were told Bluegreen would help resell their ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10(c) provides that Bluegreen does not offer a formal buyback program and there is limited secondary market for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests,Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Bluegreens Club and Owner Resolution team has reviewed Mr. ******** and *** ******** ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for Mr. ******** and *** ******** At this time, however, Bluegreen would advise that Mr. ******** and *** ******** mortgage loans for their timeshare purchases on September 10, 2021, and March 6, 2022, have been charged off due to nonpayment on January 22, 2025, and January 15, 2025, respectively. *********** and *** ******* are no longer Bluegreen owners. Our Specialist would be happy to provide further information for Mr. ******** and *** ******* if they wish to speak by telephone. Should Mr. ******** have further questions or concerns, he has the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 05/09/2025

Complaint: 23218032

I am rejecting this response because:

Sincerely,

****** ***** ********
Customer Answer
Date: 05/09/2025
we do not accept or agree

No aceptamos
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After buying into the program, we were excited about the prospect of enjoying stress-free vacations. Booking a vacation online, as suggested, has been impossible. When we attempted to call for assistance, we were left on hold for long periods, only to eventually hang up in frustration. **************** has been unhelpful, to say the least.The surprise maintenance fees that arrived in March were financially straining. We attended a presentation at *************************, where we were convinced that purchasing additional points would improve our experience. Unfortunately, this was $5,819.84 that we couldn't afford. Only a month later, another bill arrived for $2,750.00, exacerbating our financial burden.This situation has significantly impacted our financial health, with our credit score suffering a major hit due to maxed-out credit cards and new mortgage obligations. The stress from these additional bills has been overwhelming, affecting both our physical health and mental well-being. We have never spent over $2,000.00 on a vacation, and this timeshare has become an unsustainable financial burden.We urge you to consider the tremendous stress and financial strain this timeshare has imposed on us and help us find a resolution. Relief from these obligations would mean the difference between enjoying life and facing financial ruin. It would be one thing if we did this to ourselves, but with the manipulation of the Bluegreen salespeople, we didnt even realize what they were selling us.
Business Response
Date: 04/25/2025
April 25, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23214934

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 17, 2025, regarding the consumer correspondence of *** ******* ********* Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ******* ******** and **** ********* ******** purchased a Bluegreen Vacation Club timeshare interest on September 7, 2023. *** and **** ******** subsequently increased their ownership interest by purchasing additional Points via an equity trade on July 31, 2024. *** and **** ********* timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Silver benefits.

Upon receipt of your correspondence advising of *** ********* concerns, Bluegreens Club and Owner Resolution Specialist reached out to him by telephone and email on April 17, 2025, resulting in leaving messages advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again to *** ******** by telephone on April 18 and April 21, 2025, resulting in reaching *** ******** and him disconnecting the call immediately after our Specialists introduction.Our Specialist also followed up by email after the call on April 18, 2025,advising we are trying to reach *** ******** to address his concerns in a timely manner and providing direct contact information. Unfortunately,we have received no response from *** ********* Although we have been unable to speak with *** ******** directly, Bluegreen wishes to respond to *** ******** through the Better Business Bureau.

************* first concern is regarding difficulty booking vacations with their ownership. *** and **** ******** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 3 describes the booking lead ******* states that reservations at Vacation Club accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** ******** initialed beside Section 3, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Moreover, if *** and **** ******** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist *** and **** ******** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with *** and **** ******** for as long as needed to provide guidance, answer questions, and book reservations.

*** ********* second concern is with Bluegreens customer service and he states they have experienced long hold periods and eventually hung up in frustration. Bluegreen strives to provide receptive, reliable, and speedy communication and service for our owners. Bluegreen regrets that *** ******** did not receive our characteristic high-quality customer service and communication when reaching out. Bluegreen agents routinely provide helpful information, supportive suggestions, and outstanding service for our owners. In addition to telephone service through the Bluegreen contact center, Bluegreen also offers chat assistance and the opportunity to schedule Understanding New Ownership calls. Understanding New Ownership appointments are planned at a convenient time for a highly-trained Bluegreen customer service agent to call an owner and describe the countless benefits of Bluegreen ownership in detail. The educational call is an opportunity for an owner to receive personalized assistance and individualized care from a Bluegreen agent who does not sell Points but instead offers professional insights, experienced suggestions, and friendly service.

************* third concern is regarding maintenance fees for their ownership.Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** This billing calculation indicates that maintenance fees will increase as the number of Vacation Club Points owned increases. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. *** and **** ******** were provided with an estimate of their maintenance fees in Section 8 and were advised they would receive a prorated billing statement in connection with their upgrade purchase. *** and **** ******** initialed next to Section 8 indicating their understanding and consent. *** ******** stated receiving their first maintenance fee billing in March 2024 was a surprise. Bluegreen would advise ***and **** ******** that their first annual billing for maintenance fees on March 1, 2024, was only for the last six months of their first year of ownership.Bluegreen often includes incentives with new contract purchases. *** and ************ received a certificate to waive maintenance fees for the initial six months of their ownership, as long as qualifying criteria were met. The certificate provided at the time of purchase states the maintenance fee waiver is for six months. *** and **** ******** met the qualifying criteria, so their first billing statement reflects the six-month waiver of maintenance fees and Club Dues. Bluegreen offers this waiver to our new owners as a reprieve from the fees associated with the ownership, so new owners can use their Points for vacations prior to paying fees. This information was addressed at the time of purchase so that *** and **** ******** would not be surprised when their first bill for maintenance fees and Vacation Club Dues came due six months after their purchase. The next billing statement *** and **** ******** received was the prorated maintenance fee billing statement on August 9, 2024, for their upgrade purchase on July 31, 2024. They subsequently received their first full year billing of maintenance fees and Club Dues on September 3, 2024. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. However, *** and **** ******** have opted not to use payment options to remain current and allow for use of their timeshare. Therefore, one reason *** and **** ******** have been unable to book reservations and use their timeshare is because of the restriction placed on their account from the ongoing delinquency of their maintenance fees and Club Dues.

*** ********* next concern is regarding feeling pressure to purchase additional Points to improve their experience. Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. As *** and **** ******** initialed in Section 1 of the Owner Confirmation Interview, each of Bluegreens Vacation Club accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The ****** Points *** and **** ******** receive cover fewer nights at some properties based on these factors, but at other resorts, a full weeks stay can be reserved for ***** Points or fewer. *** and **** ******** also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties.

*** ******** is also concerned regarding affording their timeshare ownership. *** ******** mentions being unable to afford the $5,819.84 deposit made for their upgrade purchase July 31, 2024. Bluegreen would advise *** and **** ******** that the purchase terms for their two timeshare purchases were disclosed at the time of purchase. The second page of ***and **** ********* Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. If they were uncomfortable with the financing terms, *** and **** ******** could have departed the sales presentation without signing any documentation or completing a purchase. *** and **** ******** initialed at the bottom of the Owner Beneficiary Agreement indicating that they had reviewed and agree to the purchase terms.

*** ********* final concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provided a space for *** and **** ******** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and **** ******** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *** and **** ********* as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens Club and Owner Resolution team has reviewed *** and ************** ownership closely. After reviewing their ownership, Bluegreen finds that *** and **** ******** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for *** and **** ********* At this writing, ***and **** ********* mortgage loan in connection with their timeshare purchased on July 31, 2024, is currently 116 days past due. Bluegreens ******************* has called, emailed, and sent letters to *** and ************ to advise them of the delinquency and provide an opportunity to bring their loan current. Should *** and **** ******** elect not to continue mortgage payments, their loan may charge off due to nonpayment of mortgage. Should *********** have any further questions or concerns, we invite him to reach out to our Specialist at the contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 05/06/2025

Complaint: 23214934

I am rejecting this response because:We are disappointed by the decision to deny our cancellation and refund request. We do not understand how you came to this conclusion, but we want to reiterate our concerns.
When signing this agreement, we were not given adequate time to review or fully understand the contract. Key details were unclear, preventing an informed decision. This was directly influenced by the salespeople who said anything they could to receive their money. This lack of transparency has created frustration.
Decisions have been made based on documents we did not have the opportunity to review thoroughly. This raises serious concerns about the fairness of the process.
We believe our request for resolution is justified and urge you to reconsider. We will not back down from our requests to cancel this burden.
Sincerely,

******* ********
Business Response
Date: 05/16/2025
May 16, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23214934

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 17, 2025, regarding the consumer correspondence of ********** ********* and *** ********* rebuttal correspondence received on May ******. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of ************ rebuttal, Bluegreens Club and Owner Resolution Specialist reached out to him by telephone and email on May 7, 2025,resulting in leaving messages advising that we wish to speak with him regarding his rebuttal correspondence, requesting his availability to speak by telephone, and providing direct contact information. Our Specialist spoke with *********** by telephone on May 9, 2025, listening to his concerns, reinforcing education provided previously, discussing the potential resolution of resale, and advising of the consequences of nonpayment. *** ******** stated he understood. In addition to speaking with *********** directly, Bluegreen wishes to respond to *** ******** through the Better Business Bureau as well.

************ rebuttal correspondence expands on the same concerns stated in his original correspondence to the Better Business Bureau.Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated April 25, 2025, on all subjects therein. In addition, Bluegreen would like to respond to the additional concern in ************ rebuttal correspondence.

*** ********* additional concern is he states they were not given adequate time to review or fully understand the contract at the time of the purchase. Bluegreen attempts to abbreviate the lengthy sales process by summarizing the most pertinent details of the ownership when reviewing the Owner Confirmation Interview. If *** and **** ******** wanted additional time to review the full purchase documentation before signing, they were free to request more time with the documents from a Bluegreen representative before executing the purchase paperwork. In addition, if they needed any further explanation, they were free to ask questions and request additional information before executing the contract. As ***and **** ******** may have experienced with other contractual purchases like houses or automobiles, these contracts routinely include legal description and terminology that consumers can review to their personal comfort level. However, as with any contractual purchase they might make, it is ***and **** ********* responsibility to review their contract documents for understanding and request clarification as needed. However,if ***and **** ******** were willing to complete the purchase without fully reading their contract documents, Bluegreen still provided *** and **** ******** the days following the purchase as their statutory rescission period to review their contract at their leisure. Furthermore, Bluegreen would advise that the Owner Beneficiary Agreement, Terms and Conditions, and Owner Confirmation Interview constitute the facts and details of *** and ************* Bluegreen timeshare ownership along with the ownership materials provided. As with many purchases, there are terms and conditions a purchaser is required to read and understand to get the most benefit. Bluegreen would advise that ***and **** ******** have had time to go over the documents provided and to request assistance with the facts and benefits pertinent to their Bluegreen ownership. Our Specialist is happy to assist with any outstanding questions *** and **** ******** may still have.

Bluegreens Club and Owner Resolution team has again reviewed *** and ************** ownership closely. After review, Bluegreen still finds that *** and **** ******** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Again, Bluegreen will not provide the cancellation and refund requested for *** and **** ********* At this writing, ***and **** ********* mortgage loan in connection with their timeshare purchased on July 31, 2024, is currently 137 days past due. Bluegreens ******************* has called, emailed, and sent letters to *** and ************ to advise them of the delinquency and provide an opportunity to bring their loan current. Again, should *** and **** ******** elect not to continue mortgage payments, their loan may charge off due to the nonpayment of mortgage.Should *** ******** have any further questions or concerns, he has the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My experience with BlueGreen Vacations Club began with excessive sales tactics and misleading strategies. Initially, we purchased for ***** points then further we purchased an additional ***** points totaling ****** all *********** we had tried to leave these presentations, we were continually bombarded with offers of free benefits disguised as property investments. Their promises of International travel through *** Membership were unrealistic, with the nearest resort 5 hours away.The points system also misled on vacation costs and availability. These tactics have made the timeshare a financial burden and their efforts to stop us from leaving only add to our frustration.when we tried to terminate our agreement the responses were frustrating and unhelpful Ms ***** ***** a company ***resentative suggested using a BlueGreen recommended reseller to sell the timeshare or transferring it for a fee.She dismissed us saying we were already at the corporate level offering no further help. This dismissive approach was disheartening.Another ***resentative ****** ****** offered an exit deal paying an additional $4728.64 on top of what wed already spent to end our ownership .It was extortion. She said the offer was valid till February 4 2025, but when I tried to reach her before the deadline , she didnt respond. I contacted the main club services number, the Responsible Exit Team and sent an emailno response. The deadline has passed through no fault of my own and I doubt if BlueGreen will honor the offer after their *** failed to follow through.BlueGreens , behavior is bad and reflects poorly on my home state, *********. I am stuck in a bad agreement misled by promises but met with unprofessional bad behavior. Their team suggested shady retail strategies and ignored valid exit attempts leaving us in a frustrating expensive mess .I want copies of both agreements cancelled and never want to deal with BlueGreen again.
Business Response
Date: 04/25/2025
April 25, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23214753

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 17, 2025, regarding the consumer correspondence of *** ****** *** and **** ******* **** Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ****** *** and **** ******* *** purchased a Bluegreen Vacation Club timeshare interest on May 31, 2019. *** and **** *** subsequently increased their ownership interest by purchasing additional Points on September 1, 2019. *** and **** **** timeshare interests confer ownership of ****** Annual Vacation Club Points.

Upon receipt of your correspondence advising of *** and **** **** concerns,and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** and **** *** by telephone and email on April 17, 2025, leaving messages to notify them that we would like to speak with them further to address their Better Business Bureau correspondence. Our Specialist again reached out to *** and **** *** by telephone and email on April 21 and 23, 2025,again leaving messages that we are trying to reach them and providing direct contact information. Although we have been unable to speak with *** and ******* directly, Bluegreen wishes to respond to their concerns through the Better Business Bureau.

*** and **** **** first concern is regarding pressure they state they felt to purchase during the sales presentation. Bluegreen would advise that *** and **** *** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product.However, *** and **** *** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

*** and **** **** second concern is regarding representations they state were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 13 provided a space for *** and **** *** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and **** *** completed this field by writing None,indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that *** and **** **** as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

***and **** **** third concern is regarding the promotional trips that they received as a bonus for their purchase. At the time of a purchase, promotional gifts may be provided to new and upgrading owners,including certificates from our exchange partner **** cruise vacation certificates, or certificates for other resort or hotel stays. These vacation certificates are given as incentives for new owners to use without needing to utilize their Vacation Club Points to take a vacation, but they are not intended to create pressure to purchase. The terms and conditions of these promotional vacation certificates are not established by Bluegreen.The certificates explain any fees and restrictions for the owner to review prior to activating the certificates. Bluegreen would advise that any concerns regarding availability or use of these certificates should be directed to the third-party vendor listed on the certificate for further assistance, since Bluegreen does not service the certificates directly.
*** and **** **** next concern is regarding their understanding of Bluegreen as a property purchase. *** and **** *** purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. The deed is recorded with the county government for each county where each property allocated to *** and **** *** is situated. Their Certificate of Beneficial Ownership is their proof of ownership.

*** and **** *** also state a concern about using Resort ************************** (***) for international travel. Bluegreen would advise that *** offers over ***** resorts domestically and worldwide. The benefits and use of *** to exchange Bluegreen Vacation Club Points for vacations at other destinations are detailed in *** and **** **** contract documents. The Owner Confirmation Interview in Section 5 states that *** is a separate company from Bluegreen with its own availability, and exchanges with *** have fees associated with each exchange transaction. The number of Points required varies based on the location and other factors determined by ****Should *** and **** *** need assistance with scheduling travel through **** our Specialist would be pleased to review the booking process with them.

*** and **** *** also feel they were not accurately advised of the costs associated with the ownership. Bluegreen would advise *** and **** *** that the financing terms for their timeshare contract were disclosed at the time of purchase. The second page of *** and **** **** Owner Beneficiary Agreement advises the purchase price and financing terms for the contract. However,our records indicate that *** and **** **** mortgage loans are paid in full,so they do not have any active loans with Bluegreen. Maintenance fees are also discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and Club Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation Club Point. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. *** and **** *** initialed next to Section 8, indicating their understanding and consent. In addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation Club Dues, as well as loan financing terms. If they were uncomfortable with the financing terms, *** and **** *** could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, *** and **** *** initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family.

*** and **** **** next concern is regarding availability to book vacations with their ownership. *** and **** *** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** *** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if *** and **** *** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist *** and **** *** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with *** and **** *** for as long as needed to provide guidance, answer questions, and book reservations.

*** and **** *** also state that Bluegreen has prevented them from exiting their agreement. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and **** **** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and **** *** signed to make their timeshare purchase. *** and ******* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and **** *** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with *** and ******* and explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request. Unfortunately, Bluegreen did not receive a request to cancel from *** and **** *** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

*** and **** **** final concern is with the requirement to pay upcoming maintenance fees in order to proceed with the relief our Specialist offered during their conversation on January 21, 2025. Bluegreen would certainly love to have *** and **** *** retain their ownership, pay the upcoming Maintenance Fees, and enjoy continued usage of their Club points.However, if they are interested in exiting the ownership, the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation Club. Should *** and **** *** have any questions about the process or its requirements, they have the contact information for our *********************************************** and Owner Resolution team has reviewed *** and **** **** ownership closely. After doing so, Bluegreen finds that *** and **** *** remain responsible under the terms of the purchase agreements they executed for their timeshare purchases. Outside of the relief option reviewed with *** *** on January 21, 2025, Bluegreen will not provide the cancellation requested by *** and **** **** *** and **** **** mortgage loans associated with their timeshare purchases completed on May 31, 2019, and September 1, 2019, were paid in full on June 26, 2019, and October 1, 2019,respectively. Should *** and **** *** have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 05/09/2025
Subject Line: RE: Consumer File No. 23214753
Bluegreen & Better Business Bureau:
Your response completely ignores the core issues and avoids accountability. Bluegreen promotes itself as offering carefree, luxurious vacations, but my experience has been filled with lies and manipulation from the start. Every step of this ordeal, from the sales presentation to now, has been built on misrepresentation and false promises.
During the presentation, Bluegreen made it appear we were investing in something substantial, similar to property ownership, with all kinds of perks. That was a lie. You sold us on a fantasy of hassle-free vacations, but the reality is that Im stuck with mounting costs, hidden behind layers of fine print. The so-called *** benefits were touted as making international travel accessible, yet when attempting to book, theres constant unavailability, fees, and restrictions. This wasnt just a poorly explained feature; it was a blatant bait-and-switch to make the program appear worth it.
We were pressured and overwhelmed during your all-day sales pitch that stretched over seven grueling hours, where you repeatedly tried to keep us on the hook with fake discounts and bonus offerings. The starting price of $90,000 was laughable, and dropping it to $30,000 just highlighted how arbitrary and inflated your pricing is. No one should have been subjected to this kind of manipulation. You caught us on vacation, under the guise of giving a free gift to attend, and then refused to release us from that suffocating room until we were too worn down to argue anymore. Thats not an informed decisionthats coercion.
Your response claims we had access to all the information we needed, but you fail to acknowledge the high-pressure environment designed to confuse and push people to buy without proper reflection. We were sold something completely different from what was delivered. There was no mention of never-ending maintenance fees that increase yearly, nor the continuous struggle just to secure a reservation. If your product was as transparent as you say, why werent these details made clear during the pitch? Why did we need to sift through an overwhelming amount of paperwork after the fact to uncover the truth?
The so-called escape route you now offer us is insulting. When we tried to discuss ending this relationship, your representative demanded over $4,700 just to consider releasing us. Thats on top of everything weve already paid! How is that not extortion wrapped in corporate language? On top of that, the offer wasnt even honored. After reaching out multiple times before the February 4, 2025, deadline, I was met with silence. Calls and emails went unanswered. You claim this offer is still valid, but Ive seen no evidence youll follow through. It seems like just another layer of deceit to keep us trapped.
The reliance on resale is laughable. You suggested using an authorized third party to unload this burden, for yet another fee. No one legitimately wants to purchase into this nightmare, and you know it. These solutions arent solutions at all; theyre just ways for Bluegreen to squeeze more money out of people who are already tired of being exploited.
You continue to avoid addressing what this has cost usin time, money, and peace of mind. Were done paying for a mistake that was rooted in lies. These ownership opportunities are just financial traps dressed up in shiny marketing language. This process, from start to finish, has been nothing short of a con job.
Sincerely,
Ed and ******* ***
Initial Complaint
Date:04/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** O. ******** and ******* J. ********* (********) Contract #: ****** Dear Bluegreen; It has been a rocky road dealing with the sales personnel. We have decided to give up our ownership because none of our heirs want to continue with Bluegreen. And we are at the point in our lives where the yearly maintenance fees have increased to the point of being a burden. We cannot leave this battle to our children after we are gone. Briefly we bought the original points in 2008. We were bamboozled into buying into the next level at ************* in *******. We bought it because it was presented to us that there was "no risk". We could sell the points if we did not use them in the first year. It was presented as a "slam dunk" "no-brainer". When we went to sell points back as we were told we could, we could not of course. In fact the phone number we were given was either bogus or not working as no one ever answered the call. ****** engaged in a one-man battle with Bluegreen and we did get all of our money back for the second set of points purchased at *************. All that correspondence and contract and deed is included in this packet. We would like to say that at the original presentation to get out of this, at no time did we hear that we could not or that there was a possibility that we would spend another $8,000.00 to no avail. We want to be released from our contract immediately, Sincerely, ****** ******** and ******* *********
Business Response
Date: 04/22/2025
April 22, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23213474

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 16, 2025, regarding the consumer correspondence of Mr. ****** ******** and Ms.******* ********** Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Upon receipt of your correspondence advising of Mr. ******** and Ms. ********** concerns, our Club and Owner Resolution Specialist reviewed Mr. ******** and Ms. ********** account and determined they are currently represented by counsel. Bluegreens records indicate that Bluegreens **************** received a notification letter from Mr. ******** and Ms. ********** legal representation dated June 20, 2024. Were Mr. ******** and Ms. ********* not represented by counsel; our Specialist would be pleased to assist them.However, because Mr. ******** and Ms. ********* have elected to move forward with legal representation, Bluegreens Specialist is unable to contact or speak with Mr. ******** and Ms. ********** Should Mr. ******** and Ms. ********* have any further questions or concerns, we kindly request that their legal representation contact Bluegreens **************** directly at Bluegreen Vacations Corporation, Attention: Legal Affairs, ***********************************************************************************************************************, as any further correspondence will be handled by Bluegreens *****************

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to Bass Pro Sop and was approached by young lady about a prepaid vacation. I asked specifically if this was a time share and was assured it wasn't. That was the first lie. I then asked about taking a small dog with us on our trip and was assured it was ok. This was the second lie. I have contacted bluegreen vacations about this matter and they said there was nothing they coiuld do as the time for cancellation had expired.
Business Response
Date: 04/25/2025
April 25,2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23212927

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 16, 2025, regarding the consumer correspondence of *** **** *******. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate *** **** ******* and Mrs. ****** purchased a four-day, three-night participating partner hotel stay vacation package for $199 on January 10, 2025, with a 12-month use period which provided incentives with the requirement to attend a sales presentation and tour.

Upon receiving the Better Business Bureaus correspondence advising of *** ******** concerns, Bluegreens Club and Owner Resolution Specialist reached out to our Customer Experience team to advise of *** ******** concerns. Our records show that our Experience team spoke with *** and Mrs. ******* on April 9 and April 16, 2025 regarding their request to cancel their vacation package, which they were advised that they were outside the rescission period to cancel, was offered information for a pet kennel and was offered a six-month extension. *** and Mrs. ******* declined these offers. After receiving *** ******** concerns through the Better Business Bureau, our Experience Specialist reached out to *** ******* again by email on April 25, 2025, advising we are trying to reach him and providing direct contact information. *** ******* contacted our Experience team, later that same day, and spoke with our Experience Specialist,who listened to *** ******** concerns and reviewed their account. As a result of the inconvenience *** and Mrs. ******* experienced, our Experience Specialist made the exception to cancel the vacation package and honor the refund of $199. Our Experience Specialist emailed *** ******* advising of this decision and a copy of the refund receipt. In addition to speaking with ********** directly, Bluegreen wishes to respond through the Better Business Bureau as well.

*** ******** first concern is regarding their dog being allowed to travel with them at Bluegreen resorts. Bluegreen wishes to advise that the Details of Participation and Terms and Conditions of their vacation package states that pets are not permitted at any Bluegreen resort, which *** and Mrs. ******* acknowledged and signed in agreement. The only animals allowed in Bluegreen resorts are service animals protected by the Americans with Disabilities Act (ADA).Emotional support animals are not considered service animals by the ADA.

*** ******** next concern is that he was not told that he needed to attend a sales presentation for a timeshare when traveling on a promotional marketing stay package through Bluegreen. Bluegreen would advise that there is no intent to conceal the sales presentation requirement for a timeshare as it is clearly stated at the time of purchase. Moreover, Bluegreen sends email messages at the time of purchase, and again when confirming a reservation, specifically listing all terms and conditions of the purchase including attending the sales presentation and tour during their stay. In addition, most of our promotional marketing stays offer a 30-day cancellation period if a customer decides they will not be able to attend a presentation during their stay.

Bluegreen appreciates *** ******* for bringing his concern to our attention through the Better Business Bureau to allow us to provide a satisfactory resolution. Should *** ******* have further questions or concerns, we invite him to contact our Experience Specialist directly at the contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 04/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:04/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The most disheartening * troubling problem that I have with the Bluegreen Vacations Unlimited, Inc.'s staff, at the ************************** location Wisc. Dells, WI., is their misleading tactics that they used to "trick us" into investing into the Bluegreen Vacations Corporation. The *************** tactics that they used is unethical to say the least. They (the Bluegreen Vacations staff X 3) lead us to believe that we were purchasing * investing into the Christmas Mountain resort. At "no time" did they ever mention ******** Resort Condominium Inventory, **************************************************. Another lie that Ms. **** * Mr. **** ****** told us during the interview/presentation was, "You will have No Problem getting your dream vacation to the Pono *** resort on the Island of *****". When in fact, only 20% (649 in the year 2022/2023) got their request honored. That means, 80% of the timeshare holders were not able to utilize that facility, as intended. How could the two (2) them lie to us with a straight face?When I inquired Mr. **** *****, "As to why so many of the boxes or lines were left blank before signing those documents/", I was told, "Do worry about that right now, we will fill them in at a later time". This was witnessed by two (2) others * I hope it was recorded also.On multiple occasions, when I called the above stated facility, all I ever got was, "Hold-on I'm transferring you"; then I got a busy signal. Once, I got a gentlemen named **** who finally said, "You cant send that request that way because they don't accept Faxes or Emails" I think this is done intentionally so they just "String-you-along", while the time-clock is ticking away during the "Rescission Period".Anyhow, all of this, along with all of the other misleading information during the interview/presentation, leads definitely up to the category of: "Deceptive Practices" and "Truth-In-Lending" violationsThis business needs to be reported more often.
Customer Answer
Date: 04/15/2025
Could you please change my listed phone number from ************** to ************** & changed the requested amount to $39,040.00
Thx. Says ***-"E"
Customer Answer
Date: 04/15/2025
Could you please change my listed phone number from ************** to ************** & changed the requested amount to $39,040.00
Thx. Says ***-"E"
Customer Answer
Date: 04/15/2025
Attachments are Page 1 of 2... Attachments for Page 2 all ready sent.
Also can you make the Salesperson: Bluegreen Vacations Village ********* Dells, ***
Thx again, Says ***-"E"
Customer Answer
Date: 04/15/2025
Also, could you update the following categories: Date Problem Occurred: January 13, 2025, Date(s) Complained: January 14, 2025, Purchase Date: January 13, 2025, Product/Services: Timeshare, Purchase Price: $39,040., Payments $605.93 per month for ten (10) years.
Thx. again, Says ***-"E"

Customer Answer
Date: 04/16/2025
Because I originally listed my cell # with my original complaint (for your use only), I did not know that Bluegreen Vacations Unlimited, Inc. would have access to that number. A Ms. ****** ****** used that number, today, to call me direct, which I never intended that to happen. She has ************ to interrogated me with her harassing tactics.
Only a ******* D. ******* or a ******** ****-******* (both from the ***************** have any Authority to resolve a successful resolution to my Contract #*******/******.

Business Response
Date: 04/24/2025
April 24, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 23203220

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 14, 2025, regarding the consumer correspondence of Mr. ***** ******. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ***** ****** and *** ***** ******* purchased a Bluegreen Vacation Club timeshare interest on January 13, 2025. Mr. ****** and *** ******** timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Silver membership.

Upon receipt of your correspondence advising of Mr. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Mr. ****** by telephone and email on April 16, 2025, leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist received a reply voicemail from Mr. ****** on that same date,advising that he only wishes to speak with representatives in our ***************** As a result, our Specialist suspended calls to Mr. ****** that we usually find helpful in addressing an owners concerns. Bluegreen can understand Mr. ******* desire to speak with our ***************** and we sincerely regret any frustration. However, Bluegreen would advise that our Club and Owner Resolution team is the specialized team dedicated to contacting owners regarding their exit requests. The role of this team is to resolve owner disputes with their sales team and to mediate with our sales department as necessary to resolve owner issues. If Mr. ****** would still like assistance with this matter, we would encourage him to contact our Specialist using the contact information provided in her voicemail and email messages.

Although our Specialist has not been able to speak with Mr. ***************************** wishes to respond in writing, as our Specialist advised by email on April 17, 2025. Please consider this written response to the Better Business Bureau as Bluegreens written response to Mr. ****** as well.

Mr. ******* first concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 10 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 10 provided a space for Mr. ****** and *** ******* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. ****** and *** ******* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 22m provide that Mr. ****** and *** *******,as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Secondly,Mr. ****** is concerned about a misunderstanding regarding the deeded location of the timeshare he and *** ******* purchased. Mr. ****** advised that they believed they were purchasing a timeshare interest at ************************** in ***************, *********, and did not expect to purchase in *******,******** Bluegreen would advise that Mr. ****** and *** ******* purchased a timeshare interest with the Bluegreen Vacation Club backed by a deeded piece of real property held in trust by Bluegreen. The property where Mr. ****** and ********** purchased is listed in the heading on the first page of their Owner Beneficiary Agreement in capital letters. Furthermore, their Certificate of Owner Beneficiary Rights specifies that Mr. ****** and *** ******** Points would be deeded to ******** Resort Condominium. However, Bluegreen would remind Mr. ****** and *** ******* that the location of their deeded property would have been immaterial when reserving vacations, because their Vacation Club Points could be used to book any available Bluegreen property. Their purchase of Bluegreen Vacation Club property in ******* would not have restricted their use in any way.

Mr. ******* third concern is regarding availability to book vacations with their ownership,specifically related to reservations at ******************************** Mr. ****** and *** ******* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview,Section 3 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. ****** and *** ******* initialed beside Section 3, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore,as Premier Silver owners, Mr. ****** and *** ******* had access to our Premier wait list benefit, which allowed them to request reservations two months before the reservation booking window opens to the general ownership. While Premier wait list requests are not guaranteed until confirmed, this benefit would have helped Mr. ****** and *** ******* to maximize Bluegreens availability by requesting vacations in advance. Finally, Mr. ****** and *** ******* had additional vacation options outside of Bluegreen resorts such as resort exchanges through Resort ************************* (RCI), Direct Exchange through **************** and reservations at select HGV properties as well as a discount at ****** hotels using their HGV Max benefits. These travel options would have helped ********* and *** ******* schedule their dream vacation in ******.

Mr. ****** also states he has a concern with his and *** ******** contract documents regarding information that was missing from the documents at the time they were signed. We have reviewed these contract documents and find nothing unusual that would warrant any concern.Bluegreen stands by our policy that all contract documents are valid and legally binding for Mr. ****** and *** ******** timeshare purchase.

Mr. ******* next concern is regarding the difficulty he had reaching Bluegreen by telephone regarding his request to cancel his contract. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. ****** and *** ******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where ********* and *** ******* signed to make their timeshare purchase. Mr. ****** and *** ******* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. Mr. ****** and *** ******* could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. The rescission period information in the contract includes instructions to notify Bluegreen in writing of intent to cancel and the mailing address for sending a cancellation request. Our Specialist would be happy to discuss this rescission period with ********* and explain that this is the only time and manner the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Mr. ****** and *** ******* during the rescission period.

Mr. ******* final concern is with the effects on his and *** ******** credit standing resulting from their stopped payments for their mortgage loan. At Bluegreen, the decision to stop making payments does not mean cancellation or refund will be forthcoming. Bluegreen would advise Mr. ****** that in order to remain in compliance with federal law, we are not able to suppress credit reporting.Federal law requires Bluegreen to fully and accurately report credit information for our owners with mortgage loans, including late payments or missed payments. Bluegreen has a legal duty as a data furnisher to report this information to the credit reporting agencies, and we are unable to depart from our credit reporting obligations with respect to Mr. ****** and *** ******** mortgage loan.

Bluegreens Club and Owner Resolution team has reviewed Mr. ****** and *** ******** ownership closely. After doing so,Bluegreen finds that at this time, Mr. ****** and *** ******* remain responsible under the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested by Mr. ****** and *** ******** However, our records indicate that their ownership is pending termination due to a credit card dispute. A refund of $211 was processed on 3/8/25. Any remaining refund will come from the credit card company, so Bluegreen would advise Mr. ****** to contact his credit card company directly for additional questions regarding this process. Should Mr. ****** have any further questions or concerns, he also has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 04/25/2025

Complaint: 23203220

I am rejecting this response because: I would have brought more questionable practices into play, on my original complaint, but I was limited to 240 characters. Even if I did, I'm sure ****** ******* would have an excuse and/or a reason during her continued responses. Because that's what she gets paid to do. "You (us) can not push a rope up hill", so why would I even try to continue this pursuit when Bluegreen Vacations Corporation knows that they have all of the resources available to them throughout the entire process.
After six (6) hours of being bombarded with an overwhelming amount of paperwork, forms, catalogs (X2), & supplemental materials, I (us) would have signed/initialed anything just to get "The **** out of There" i.e., Bluegreen ****************, ***************, **********
I hope the "Big Bullies" are happy because it all starts out with "FISH ON" when they get someone "Suckered-in" to they sales presentation, that was only suppose to last less than two (2) hours.
I think a "Jury Trial" or "Bankruptcy" will be the only way to deal with this corrupt business that gets away with everything, including "Deceptive Practices" and/or "Truth-in-Lending" violations. So my response is: "Bluegreen Vacations Unlimited, Inc. & I-Drive Resorts, LLC. will NEVER get a ***** out of me".
The Better Business Bureau should take more corrective actions in regards to this business and their trickery... Says ***-"E"

Sincerely,

***** ******
Business Response
Date: 05/01/2025
May 1, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23203220

****************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 14, 2025, regarding the consumer correspondence of Mr. ***** ****** and Mr. ******* rebuttal correspondence received on April 25, 2025. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of Mr. ******* concerns, Bluegreens Club and Owner Resolution Specialist reached out to him by telephone and email on April *******, resulting in leaving messages advising that we wish to speak with Mr. ****** regarding his rebuttal correspondence and providing direct contact information. Bluegreen then received an email from *** ******* on April 30, 2025, reiterating the desire to have the contract cancelled. However, Bluegreen was notified by the Better Business Bureau on April 28, 2025 that Mr. ****** does not want any contact from Bluegreen unless it is from our ***************** As a result, our Specialist again suspended calls to Mr. ****** that we usually find helpful. As previously advised, our Club and Owner Resolution team is specialized to assist in resolving owner disputes. Although we have been unable to speak with ********* directly, Bluegreen wishes to respond to Mr. ****** through the Better Business Bureau.

Mr. ******* rebuttal correspondence further expands on the same concerns stated in his original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated April 24, 2025, on all subjects therein. Bluegreen would also like to respond to the additional concern in ********** rebuttal correspondence.

Mr. ******* rebuttal correspondence states a concern about the pressure they felt to purchase and the length of the sales presentation they attended. Bluegreen would advise that Mr. ****** and *** ******* were under no obligation to purchase. If they were uncomfortable with the product, service, or financing terms at the time of purchase, Mr. ****** and *** ******* could have departed the sales site without signing any documentation or completing a purchase. Mr. ****** states the presentation went longer than the two hours they expected. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation. This estimate does not include the additional time spent to answer a prospective owners follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the paperwork for a purchase.

Bluegreens Club and Owner Resolution team has again reviewed Mr. ****** and *** ******** ownership,since receiving Mr. ******* rebuttal correspondence. After review, Bluegreen still finds that ********* and *** ******* remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Again, Bluegreen will not provide the cancellation from further financial obligation requested for Mr. ****** and *** ******** However, as previously advised, our records indicate that Mr. ****** and *** ******** ownership is pending termination due to a credit card dispute.Again, Bluegreen would advise Mr. ****** to contact his credit card company directly for additional questions regarding this process. Should Mr. ****** have any further questions or concerns, he has the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 05/05/2025
It is true the the Bluegreen Vacations Unlimited, Inc. know how to "Dot" their "I"s & "Cross" all of their "T"s in their contracts because they have had many years of practice "Screwing Over" vulnerable couples like us but I would still dispute the fact that they did falsely mislead us in the following booking details as follows:
The Owner Confirmation Interview in Section 10 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 10 provided a space for Mr. ****** and Ms. ******* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. ****** and Ms. ******* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 22m provide that Mr. ****** and Ms. ******** as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents. I understand the above but they mislead us (verbally & not recorded; very convenient for them) about our booking for the ******************** on the Island of ******...
Also:
I do have the **** Certified mail to the Bluegreen Cooperate Headquarters but they said, "the post **** was not within the allotted rescission period". As previous stated, When I tried to mail (both of my intents) via Email or FAX, they strung us along for several days, until they knew the recession period was over. (I still believe it was intentional) So I sent it anyway once I read the "Bold Print" with the instructions on where & how to send it by "Certified Mail" (attached).
Also attached is the second copy (Mutual Recession & Release Agreement) that ***** & I had "Ready-to-Go" but didn't know where & how to send it.
Customer Answer
Date: 05/06/2025
This is the only person that I want to receive a phone call from in regard to this matter:
****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 05/06/2025

Complaint: 23203220

This is the only person that I want to receive a phone call from in regard to this matter:

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Sincerely,

***** ******
Customer Answer
Date: 05/06/2025
Follow-up correspondence about complaint #******** after ****** ********* last response dated: May 1. 2025.
As stated in the reply, ""...our records indicate that Mr. ****** and Ms. ********* ownership is pending "termination" due to a credit card dispute". ************** charges in question with Bluegreen Vacations Unlimited, Inc. have been fully resolved and closed. The downpayment (cash-to-close) in the amount of 20% has been returned in full; along with other related charges.
Because the conditions of the original contract are not as originally agreed to by all parties, as written, the entire contract should be determined as "Null and Void".
I now would like to reiterate a previous noted concern. When I inquired Mr. **** *****, "As to why so many boxes were left blank before signing those documents?" We were told, "Don't worry about it right now, we will fill them in at a later time". This was witnessed by two (2) others, and it was recorded; if they would like to check their recordings, since they record everything.
P.S. They had us come back the next day due to their incomplete paperwork and negligence, not ours.
Initial Complaint
Date:04/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are reaching out to request your assistance with an urgent matter regarding our timeshare. Since December 2024, we have faced persistent challenges in trying to cancel our agreement. This has been further complicated by a series of health issues, making it increasingly difficult to manage our ************** September 2024, we upgraded our timeshare but attempted to cancel it within a week. Unfortunately, our request was dismissed, and we were informed that cancellation was not an option. We have listed the days we attempted to cancel as well as the number we called. The financial strain has become overwhelming. Balancing medical expenses, timeshare fees, and credit card payments has placed significant pressure on us. We are seeking your support to cancel our timeshare agreement and, if possible, obtain a refund. This resolution would provide much-needed relief during an incredibly stressful time.We sincerely appreciate your attention to this matter and hope for a solution that takes our circumstances into account. Thank you for your understanding and assistance.9/10/2024 Tuesday Upgraded Bluegreen Called on 9/14/2024 Saturday to ************ 7:31pm No Answer Called on 9/14/2024 Saturday to ************ 4:49pm NA Called on 9/15/2024 Sunday to ************ 10:45am left message Called on 9/16/2024 Monday to ************ 4:49pm NA Called me 9/16/2024 Monday to ************ 4:49pm Told me I waited to long to call them to cancel Called on 9/16/2024 Tuesday to ************ 10:45am Ask them to make a case to reconsider their the decision Called 3 times between the 16th and the 18th but no answer Called me 9/18/2024 Friday from and told me that their decision stood
Business Response
Date: 04/21/2025
April 21, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23194453

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 12, 2025, regarding the consumer correspondence of ********************* you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** **** ****** and Mrs. **** ****** first purchased a Bluegreen Vacation Club timeshare interest on December 6, 2022. ***and Mrs. ****** subsequently purchased three upgrades on January 7, 2023,December 12, 2023, and September 10, 2024. *** and Mrs. ******* timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Gold membership.

Upon receipt of your correspondence advising of *** ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our Club and Owner Resolution Specialist reached out to *** ****** by telephone and email on April 15, 2025, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with *** ****** by telephone on April 16, 2025, listening to his concerns, discussing available options for resolution through a title change or resale and advising that there is no provision for cancellation. In addition to speaking with *** ****** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

*** ******* first concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and Mrs. ******* review.The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where *** and Mrs. ****** signed to make their timeshare purchase. *** and ********** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and Mrs. ****** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This rescission period is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from ***and Mrs. ****** during the rescission period.

*** ******* next concern is that they are unable to afford their ownership due to medical expenses and other financial hardships. Bluegreen understands that ownerscircumstances may change over time, which is why Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected.Still, Bluegreen appreciates *** and Mrs. ****** for sharing the health challenges affecting them and sends wishes for good health and recovery.
Additionally, *** and Mrs. ****** initialed on the second page of the Owner Beneficiary Agreement,indicating that they had reviewed and agreed to the purchasing terms.

Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ******* ownership closely. After doing so, Bluegreen finds that *** and Mrs. ****** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested by *** ******* Bluegreen wishes to advise that *** and Mrs. ******* contract purchased on September 10, 2024,has been paid in full. Should *** ****** have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rating: ????? When you think of BLUEGREEN think of SCAM. They are dishonest and misleading in every way. I was told one thing about how many points I was supposed to get, and then I found out it was nowhere near what they promised. I was pressured to upgrade during an owner meeting, with the big pitch being that my points would increase 8xbut guess what? They only went up 2x. It was a huge selling point for the upgrade, and it turned out to be a total lie. Even after the upgrade, I cant book anything. I called them to say I didnt want to be an owner anymore, and they hit me with an $11,003.28 fee just to get out of one contract and I have 2. Plus, they told me the other contract would still be active because it hasn't even been a year yet. Im so fed up with all their lies and nonsense. Im still stuck paying monthly fees, and they wont work with me or take back the properties. My first purchase was on our honeymoon in September 2023, and we upgraded to Gold in January 2024 when we went back to figure out how to actually use the points for vacations. Weve never been able to book anything through Bluegreen because theres never availability. Weve tried looking at places up to 12 months in advance, and nothing. Then the maintenance fees are a piece of work. The contract says theyre supposed to be billed annually, but theyve been billing us every 6 months. Its just been one big headache after another. My family and I pray every day that we can somehow escape this evil company. If you're thinking about dealing with them, DONT. Run the other way.
Business Response
Date: 04/21/2025
April 21, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23192648

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 11, 2025, regarding the consumer correspondence of Mr. *********** ******* Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************** ****** purchased a Bluegreen Vacation Club timeshare interest on September 25, 2023. Mr. ****** subsequently increased his ownership interest by purchasing additional Points on January 21, 2024. Mr. ******* timeshare interests confer ownership of ****** Annual Vacation Club Points and ****** Biennial Points, totaling ****** Points annually and Premier Gold membership.

Upon receipt of your correspondence advising of Mr. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Mr. ****** by telephone and email on April 14, 2025, leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence.Our Specialist again reached out to Mr. ****** by telephone on April 21, 2025,again leaving a message that we are trying to reach him and providing direct contact information. Although we have been unable to speak with Mr. ****** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

Mr. ******* first concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provided a space for Mr. ****** to write any promises or commitments that were important to his purchase decision that are not otherwise covered in writing. Mr. ****** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr. ******* as a purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. ******* second concern is that he feels he was incorrectly advised about the number of Points he was purchasing. Bluegreen would advise that Mr. ******* purchase documents clearly state the number of Points associated with each purchase; page 1 of the Owner Beneficiary Agreement states the number of Points being purchased in bold lettering, and the Purchase Proposal also provides a clear breakdown of the Points associated with the contract. Specifically, Mr. ******* 2024 Purchase Proposal made clear that he was purchasing ****** Annual Points, for a total annual balance of ****** Points. Regarding Mr. ******* understanding that his Points would be increasing by eight times the original amount, Bluegreen believes Mr. ****** is referring to his Choice Privileges points conversion rate; as a Premier Gold member, Mr. ******* conversion rate for transferring Bluegreen Points to Choice Privileges can be as high as an 8:1 ratio depending on the time frame of the conversion.

********** third concern is that he felt pressure to purchase additional Points during an owner update meeting. Bluegreen would remind ********* that as a deeded owner with Bluegreen, he is not under any obligation to attend owner update presentations when he vacations with Bluegreen using his ownership if he does not wish to participate. However, Mr. ****** is always welcome to attend a presentation should he wish to learn more about his ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation Club ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation Club usage may be enhanced by purchasing additional Vacation Club Points. Mr. ****** did not need to consider information presented about purchasing additional Points if he was not interested in expanding his ownership at that time.

Mr. ******* next concern is regarding availability to book vacations with his ownership. Mr. ****** was advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 3 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. ****** initialed beside Section 3, indicating he understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, as a Premier Gold owner, Mr. ****** has access to our Premier wait list benefit, which allows him to request reservations three months before the reservation booking window opens to the general ownership. While Premier wait list requests are not guaranteed until confirmed, this benefit would help Mr. ****** to maximize Bluegreens availability by requesting vacations in advance.
Finally, if Mr. ****** wants additional information about reserving vacations, we invite him to call our customer service contact center. Our contact center is open six days a week to assist Mr. ****** in getting the most out of his Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. ****** for as long as needed to provide guidance, answer questions, and book reservations.

Mr. ****** also has a concern with the settlement offer related to his outstanding loan balance on his 2023 contract,emailed to him by our Mortgage Specialist on December 16, 2024. Bluegreen would certainly love to have Mr. ****** retain this purchase contract, continue making mortgage and maintenance fee payments, and enjoy continued usage of these Club points. However, if he is interested in exiting his 2023 purchase contract,the parameters the Specialist offered are accurate and would provide a safe and expedient exit from his original purchase contract. Should Mr. ****** have any questions about the process or its requirements, he has the contact information for our Mortgage Specialist.

Mr. ******* next concern is that he feels he is being billed for maintenance fees every six months. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and Club Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation Club Point. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are annual owner obligations calculated based on the number of Vacation Club Points owned. Mr. ****** initialed next to Section 8, indicating his understanding and consent. Bluegreen would remind Mr. ****** that his first billing for maintenance fees was only for the last six months of his first year of ownership. Bluegreen often includes incentives with new contract purchases. Mr. ****** received a certificate to waive maintenance fees for the initial six months of his ownership,as long as qualifying criteria were met. The certificate provided at the time of purchase states that the maintenance fee waiver is for six months. Mr. ****** met the qualifying criteria, so his first billing statement reflects the six-month waiver of maintenance fees and Club Dues. Bluegreen offers this waiver to our new owners as a reprieve from the fees associated with the ownership so new owners can use their Points for vacations prior to paying fees. This information was addressed at the time of purchase so that Mr. ****** would not be surprised when his first bill for maintenance fees and Vacation Club Dues came due six months after his purchase. Additionally, Mr. ****** was billed for prorated maintenance fees for his January 2024 upgrade. All upgrades are billed prorated maintenance fees that are due one month after the upgrade purchase. The information regarding prorated maintenance fees is specified in Section 8 of the Owner Confirmation Interview. While Mr. ******* six-month bill and prorated upgrade maintenance fees were all billed to his account on January 29, 2024, these ******** had different due dates to reflect the six-month waiver applied to the maintenance fees for his initial purchase; ********** prorated upgrade maintenance fees were due in late February 2024,while his six-month billing was not due until April 14, 2024. Going forward and barring any future upgrades, Mr. ****** will only be billed once per year. His maintenance fee billing posted to his account in September 2024 was for his first full annual billing, and his billing date will be in September going forward.

Mr. ******* final concern is regarding his request to cancel his contracts. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. ******* review.The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Mr. ****** signed to make his timeshare purchase. Mr. ****** had a physical copy of the Owner Beneficiary Agreement document in his possession when he left the sales presentation and purchase meeting; therefore, he had an opportunity to read through this document right away after purchasing or later at his leisure. If Mr. ****** had doubts about the Bluegreen product or its suitability for his personal vacation needs, he could have promptly reviewed his contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with Mr. ****** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request.Unfortunately, Bluegreen did not receive a request to cancel from Mr. ****** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10b provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5:Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Bluegreens Club and Owner Resolution team has reviewed Mr. ******* ownership closely. After doing so, Bluegreen finds that Mr. ****** remains responsible under the terms of the purchase agreements and promissory notes he executed for his timeshare purchases. Bluegreen will not provide the cancellation requested by Mr. ******* Should Mr. ****** have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bluegreen Vacations scammed us out of hundreds of thousands of dollars. We have been owners since 2002 and with every purchase, it was never enough and there was always more to buy. They pitched it to us an investment that when we wanted to, we would be able to sell and make up our money and then some. The time came that we needed to get rid of it so we tried to sell it, and not a single person was interested in it. The fees are never ending and its something we will never be able to pay off. We are at the point in our lives where medications are more important than a vacation membership, and I cannot afford my asthma medication because we are paying so much for this timeshare. Breathing is far more important than Bluegreen to us. With where were at now, we either need to get out of Bluegreen or face bankruptcy. This is what I explained to them. I talked to their mortgage representative last month about how badly our finances and my health are being affected by this, and she said their current policies were under review so she couldnt settle or close our account. She said to follow up in 2 weeks for their new policies. So thats what I did. They told us there is nothing they can do to cancel our ownership. They said we should try to sell it. I told them we already did that and nobody wanted it, but they gave no other options. They said our account would go to collections. Their bait and hook methods are present in their organization from the sales representatives to the customer service representatives. Its a shame they care so much about making money that their hearts have turned cold and they dont care about the suffering of their loyal customers at their hands.
Business Response
Date: 04/21/2025
April 21,2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23192114

Dear ************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 11, 2025, regarding the consumer correspondence of *** ******** ****** and **** ******* ******* Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ******** ****** and **** ******* ****** purchased a timeshare interest with the Bluegreen Vacation Club on April 17, 2007. *** and **** ****** increased their Points ownership by purchasing an additional contract and completing multiple equity trades on July 19, 2009,May 1, 2013, June 26, 2014, March 2, 2015, February 23, 2017, October 3, 2017, February 13, 2020, March 16, 2021, April 19, 2022, December 8, 2022, April 6, 2023, and December 22, 2023. *** and **** ******* timeshare interests confer ownership of ******* Biennial Vacation Club Points, ***** Annual, and Premier Platinum benefits.

Upon receipt of your correspondence advising of *** and **** ******* concerns,our Club and Owner Resolution Specialist reached out to ***and **** ****** by telephone and email on April 14, 2025, though was unable to leave a voice message as the call continued to ring. Our Specialist spoke with *** and **** ****** by telephone on April 17, 2025, listening to their concerns,advising that there is no provision for cancellation, discussing a title transfer option, and the potential for a charge off as a consequence of nonpayment. In addition to speaking with *** and **** ****** directly,Bluegreen wishes to respond to *** and **** ******* concerns through the Better Business Bureau as well.

*** and **** ******* first concern is that they state they never have enough Vacation Club Points. Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. There is no single right number of Points. *** and **** ****** could reserve a wealth of vacations with their initial purchase of ****** Annual Vacation Club Points, and they only expanded their vacation opportunities when they completed additional upgrade purchases. Since 2007, ***and **** ****** have reserved and personally or through a guest traveled on 76 separate reservations at various Bluegreen resorts. Of these reservations, *** and ********** were able to book 74 reservations for ****** or fewer Points per reservation. As these vacations prove, their ownership offers great vacation opportunities for their family and friends.

*** and **** ******* second concern involves Bluegreen as an investment and the ability to resell their ownership. Bluegreen believes we sell a valuable vacation product. Still, the timeshare interest ***and **** ****** purchased is for their and their familys personal use. Owner Confirmation Interview Section 10(c) provides that this purchase is being made to create vacation memories and is not being made with the intention of making a profit or viewing this as a financial investment. Owner Confirmation Interview Section 10 (b) further states the purchase is made for long-term use and understands that Bluegreen does not offer a formal buyback program and there is limited secondary market sales opportunities for timeshares. *** and **** ****** initialed beside Section 10 (b) and 10 (c), signifying they agreed the purchase was for personal use and not for investment purposes. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership, affirms that the purchase is for personal use, and states there is no guaranteed buy-back of the timeshare.Bluegreen refers owners interested in resale to our authorized third-party resale agents, Pinnacle Vacations. Our Specialist would be happy to provide contact information for these resale agents, if desired.

*** and **** ******* third concern is regarding the maintenance fees and mortgage payments for their timeshare ownership.Maintenance fees are detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. *** and **** ****** initialed next to Section 8,indicating their understanding and consent to maintenance fees. With respect to mortgage payments and interest rates, those purchase terms were advised on the second page of *** and ****************** Beneficiary Agreement. *** and **** ****** were under no obligation to purchase if they were uncomfortable with these financing terms. Moreover, *** and **** ****** initialed the second page of the Owner Beneficiary Agreement, indicating that they had reviewed and agreed to the purchase terms.

*** and **** ******* next concern is that they are unable to use their ownership due to a change in their health causing financial hardships. Bluegreen empathizes with the unfortunate circumstances of *** and **** ******* health issues that have come about since their timeshare purchase with Bluegreen. Bluegreen understands that owners circumstances may change over time which is why Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members,friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still, Bluegreen appreciates *** and **** ****** for sharing the health challenges affecting them and sends wishes for good health and recovery.

*** and **** ******* final concern is that they did not receive a resolution from our Club and Owner Resolution team. Bluegreen would advise that our Club and Owner Resolution team is dedicated to finding agreeable resolutions for each owners unique circumstances and ownership concerns. During their conversation on March 5, 2025, our Club and Owner Resolution Specialist endeavored to provide helpful assistance for *** and **** ****** and provided all resolutions available for *** and **** ******* Bluegreen desires to be responsive to *** and **** ******* concerns and resolve this matter. However,Bluegreen believes that our sales documents adequately described the product and services *** and **** ****** were purchasing and gave them the opportunity to cancel in a timely fashion if they desired. As such, Bluegreen does not believe *** and **** ****** are entitled to the cancellation requested. Our Specialist remains devoted to assisting *** and **** ****** with their ownership.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ******* ownership closely. After reviewing *** and **** ******* ownership, Bluegreen finds that *** and **** ****** remain responsible under the terms of the purchase agreements and the promissory notes they executed in connection with their timeshare purchases. Bluegreen will not provide the cancellation and refund requested for *** and **** ******* At this writing, *** and **** ******* mortgage loan in connection with their timeshare purchase on April 19, 2022,and December 22, 2023, is currently 61 days and 59 days past due, respectively.Bluegreens ******************* has called, emailed, and sent letters to ***and **** ****** to advise them of the delinquencies and provide an opportunity to bring their loans current. Should *** and **** ****** elect not to continue mortgage payments, their loans may be charged off due to nonpayment of mortgage. Should *** and **** ****** have any further questions or concerns, they have the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 04/30/2025

Complaint: 23192114

I am rejecting this response because:
Again, this appears to be a calculated response to not take accountability for the faults of your own company. Autumn, its disappointing to see the extent you will all go to cover the lies spewed by the various representatives on your sales teams who knew exactly what they were doing with each lie they told. Its clear to me the quality of your business model. You cant even get our account information right as owners since 2002.

We did speak with your customer service associate since submitting this, and another sorry excuse for a resolution was attempted, but not achieved. We already unsuccessfully tried selling our ownership, thats one resolution that was presented. The other was to transfer the title. No acquaintances of ours have any interest in paying yearly fees for something with such limited options when they can book their vacations without restrictions and without unreasonable fees on their own.

A big frustration is that in March, we were told there may be some ACTUAL RESOLUTION options for us. February 18th we spoke with someone who said they would put in a case for us with the ******************* and we were to hear from them in 5-7 days. A week passes and we hear nothing, so I sent an email requesting contact. FINALLY we spoke with a ******** ***** 2/27, who said we were assigned a mortgage agent 2/11 and they failed to contact us. Finally we spoke with ****** ********** March 5th, when she told us the current policies were under review and she could not make any settlement offers. She instructed us to call back in 2 weeks to see what new policies would be available. I spoke with a **** 3/27 who said there are no new policies and she still could not offer any settlement or cancellation options. Had your company responded when they said they were going to, in a timely manner, we could have come to an agreeable resolution, but Bluegreen dropped the ball yet again.

You say you understand circumstances change in time since purchasing a vacation ownership, but its evident you clearly do not, if growing older, with the health deterioration that comes with that is not grounds to cancel our ownership. As I said, our friends and family do not want to go on these Bluegreen vacations. Tell me, would you pay for something solely for your relatives to use with no benefit to yourself, when the company had repeatedly done you wrong, or would you find it reasonable to cancel whatever it is if its something you physically were unable to use yourself?
Sincerely,

******** And ******* ******
Customer Answer
Date: 04/30/2025

Complaint: 23192114

I am rejecting this response because:
Again, this appears to be a calculated response to not take accountability for the faults of your own company. Autumn, its disappointing to see the extent you will all go to cover the lies spewed by the various representatives on your sales teams who knew exactly what they were doing with each lie they told. Its clear to me the quality of your business model. You cant even get our account information right as owners since 2002.

We did speak with your customer service associate since submitting this, and another sorry excuse for a resolution was attempted, but not achieved. We already unsuccessfully tried selling our ownership, thats one resolution that was presented. The other was to transfer the title. No acquaintances of ours have any interest in paying yearly fees for something with such limited options when they can book their vacations without restrictions and without unreasonable fees on their own.

A big frustration is that in March, we were told there may be some ACTUAL RESOLUTION options for us. February 18th we spoke with someone who said they would put in a case for us with the ******************* and we were to hear from them in 5-7 days. A week passes and we hear nothing, so I sent an email requesting contact. FINALLY we spoke with a ******** ***** 2/27, who said we were assigned a mortgage agent 2/11 and they failed to contact us. Finally we spoke with ****** ********** March 5th, when she told us the current policies were under review and she could not make any settlement offers. She instructed us to call back in 2 weeks to see what new policies would be available. I spoke with a **** 3/27 who said there are no new policies and she still could not offer any settlement or cancellation options. Had your company responded when they said they were going to, in a timely manner, we could have come to an agreeable resolution, but Bluegreen dropped the ball yet again.

You say you understand circumstances change in time since purchasing a vacation ownership, but its evident you clearly do not, if growing older, with the health deterioration that comes with that is not grounds to cancel our ownership. As I said, our friends and family do not want to go on these Bluegreen vacations. Tell me, would you pay for something solely for your relatives to use with no benefit to yourself, when the company had repeatedly done you wrong, or would you find it reasonable to cancel whatever it is if its something you physically were unable to use yourself?
Sincerely,

******** And ******* ******
Business Response
Date: 05/08/2025
May 8,2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***************** and *************
***************************
*************************
RE: Consumer File No. 23192114

Dear ************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 11, 2025, regarding the consumer correspondence of *** ******** ****** and Mrs. ******* ****** and *** and Mrs. ******* rebuttal correspondence received on April 30, 2025. Thank you for reaching out to us on their behalf to apprise us of their continuing inquiry.

Upon receipt of your correspondence advising of *** and Mrs. ******* rebuttal,our Club and Owner Resolution Specialist reached out to ***and Mrs. ****** by telephone and email on May 1, 2025, though was unable to leave a voice message as the voicemail box was not set up. Our Specialist sent an email right after, advising that we wish to speak with *** and Mrs. ****** regarding their rebuttal correspondence and providing direct contact information. Our Specialist reached out by telephone and email again on May ******, advising that we are trying to reach them and providing direct contact information. On May 5, 2025, our Specialist received an email response from ***and Mrs. ****** and, through multiple emails later, scheduled an appointment for a later date. Our Specialist reached out to *** and Mrs. ****** by telephone on May 8, 2025, leaving a voice message that we are trying to reach them and providing direct contact information. Although we have been unable to speak with *** and Mrs. ****** directly, Bluegreen wishes to respond to *** and Mrs. ******* concerns through the Better Business Bureau.

*** and Mrs. ******* rebuttal correspondence expands on the same concerns stated in their original correspondence to the Better Business Bureau.Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated April 21, 2025, on all subjects therein. In addition, Bluegreen would like to respond to the additional concerns in *** and Mrs. ******* rebuttal correspondence.

*** and Mrs. ******* rebuttal mentions an error in Bluegreens Better Business Bureau correspondence dated April 21, 2025. *** and Mrs. ****** is correct in stating that they have been owners since 2002. Bluegreen sincerely regrets this error and wishes to clarify that *** and Mrs. ****** first purchased a Points ownership with Bluegreen Vacation Club on May 26, 2002. We appreciate *** and Mrs. ****** bringing this to our attention and apologize for the error.

Bluegreen desires to be responsive to *** and Mrs. ******* issues of concern and resolve this matter. However, Bluegreen remains firm that we will not cancel and refund *** and Mrs. ******* ownership. Bluegreen is pleased to provide further clarification regarding the status of *** and Mrs. ******* ownership. At this writing, *** and Mrs. ******* mortgage loan in connection with their timeshare purchase on April 19, 2022, and December 22, 2023, is currently 78 days and 76 days past due, respectively. As advised in our previous correspondence, Bluegreens ******************* has called, emailed, and sent letters to *** and Mrs. ****** to advise them of the delinquencies and provide an opportunity to bring their loans current. Should *** and Mrs. ****** elect not to continue mortgage payments, their loans may be charged off due to nonpayment of mortgage. Should ***and Mrs. ****** have any further questions or concerns, they have the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Bluegreen Vacations Unlimited, Inc. is NOT a BBB Accredited Business.