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Business Profile

Collections Agencies

ACS Inc. (Phony Debt Collector)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for ACS Inc. (Phony Debt Collector)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ACS Inc. (Phony Debt Collector) has 14 locations, listed below.

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    Customer Complaints Summary

    • 159 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ASC , Llc keeps calling multiple times a day I have requested a number of times to be removed from the call list even told told I don't own the vehicle they are calling about nothing helps I have blocked the numbers but they just call from another number I'm tired of the phone harressment. I want this to stop now

    • Initial Complaint

      Date:03/20/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10 to 15 calls a day from a variety of numbers This is called harassment

    • Initial Complaint

      Date:03/20/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received approx. 2-4 calls daily from ASC, LLC for the last 2-3 months from multiple numbers. When you call the number back it states to push 2 to be removed from their list. This has not happened. The phone calls are disrupting my day and it is becoming harassment. This has to stop!

    • Initial Complaint

      Date:03/16/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive numerous phone calls from this company from varying numbers. I have asked to be removed from their list at least 8 times to no avail. The numbers are: *****************-530-7772, ************, ************, ************, ************ and many more. Something needs to be done to make this company stop harassing individuals. All of these calls are about an extended warranty on a car we no longer own and they were advised of this as well.

    • Initial Complaint

      Date:03/15/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The calls started on January 2nd, 2023. After the initial call where I requested to be taken off their calling list, I have since recieved anywhere from 1 to 6 phone calls from the company everyday or every other day. The calls occur at all hours of the day and are made from different numbers every time. I block each number and have tried ignoring them, but when I do not answer I will get at least 2 more calls that day. The callers have all been inconsistent in how they introduce themselves and the company. They ask for personal information and got aggressive when I did not want to answer.

    • Initial Complaint

      Date:03/15/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business contacts me multiple times a day every single day asking for personal information. I have never had any sort of business with them and they refuse to stop calling me despite asking them to stop daily

    • Initial Complaint

      Date:03/10/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ASC, LLC calls 1-2x/day from different numbers, but it's to the point of harassment. This company is nothing but a fraud, and one time a representative was vulgar and wildly unprofessional when requesting to remove my # from whatever call list they have.

    • Initial Complaint

      Date:03/10/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked this company to stop calling me atleast 100 timesTHEY CONTINUE TO CALL MULTIPLE TIMES PER DAY AND I AM SICK OF IT!!!!STOP CALLING ME!!!

    • Initial Complaint

      Date:03/09/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls from ASC, LLC on my caller ID, daily. I have told them numerous times to remove me from their list. I have also blocked every number that has come in. Now nobody says anything when I answer the call. Still calling me daily.

    • Initial Complaint

      Date:03/09/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My problem is ASC LLC... Over the past 2 years they have called multiple times A DAY! And I'm not talking 3-4 times a day I'm talking 6-9 times a day. This is OBVIOUSLY phone harassment especially since I have them on recording from both me and my family telling them to not call again. I DEMAND, that the Better Business Bureau take action against these people and revoke their licenses. It is FLAT OUT ridiculous. I HAVE gone to the police and I HAVE gone to court over it and they have all told me that there is NOTHING they could do unless it was filed with the Better Business Bureau first. I want their licenses revoked, their phones removed, AND each and every one of their employments terminated effective immediately. THIS IS UNACCEPTABLE!

    ACS Inc. (Phony Debt Collector) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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