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Business Profile

Collections Agencies

ACS Inc. (Phony Debt Collector)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for ACS Inc. (Phony Debt Collector)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ACS Inc. (Phony Debt Collector) has 14 locations, listed below.

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    Customer Complaints Summary

    • 159 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive multiple calls every day from ASC,LLC using different numbers. Nobody answers and automated message says press 2 to be removed from call list.

    • Initial Complaint

      Date:03/02/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company ACS LLC calls my phone atleast 10 times a day. Have asked them to remove me from this list. They just keep CALLING! HELP me to stop this harassment!

    • Initial Complaint

      Date:03/01/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive at least 3 calls a day every weekday for months. I work nights so I get women up every time because I have to leave my ringer on in case of an emergency work. I have asked them to please stop calling, and they agree to stop. An hour later they call back. This harassment is ruining my life and affecting my health and sanity. I would very much like some help with this issue.

    • Initial Complaint

      Date:03/01/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from the above mentioned company stating that this is a final attempt to collect a debt and that I would need to settle this debt by end of day today. the email also stated that they would be contacting my employer and that my wages and salary would be effected. I have never received any doumneted proof of who this email is coming from and where this debt was supposedly accured.

    • Initial Complaint

      Date:03/01/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ASC, LLC has called me ~3 times daily every day December 2022. I've answered and requested to be put on "Do Not Call List" but they will call from different numbers each time. I've reported as spam with my network as well. They are clever and continuously spam call from different numbers daily and there isn't a person on the line when you pick up either.

    • Initial Complaint

      Date:02/28/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scam debt collection email.

    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the following email: "CASE NO: SJ840216 Total Outstanding: $1286.00 Settlement for Today: $680.00 Date: February, 27th 2023 Respective Debtor,Despite our previous reminder, we still have not received any payment or answer from you. Therefore, we regret to inform you that if we do not obtain the payment of $1286.00 in full before today we will have no other alternatives but to undertake court actions against you in order to retrieve the debt amount for our company.As we were unable to reach you so we are sending you this final notification through email. This legal matter will require your cooperation, so kindly get in touch with the department to make a payment and freeze down this case.Should your payment not be received in full today, immediate court actions will take place.Consider this as a final warning. And we will be Emailing/ Faxing this issue to your current employer to make sure they take strict actions against you. Your salary and all your wages are confiscated.And we apologize that this notification will also be sent to your current employer. The opportunity to take care of this voluntarily is quickly coming to an end. We would hate for you to lose the option of resolving this before it goes to the next step which is a Lawsuit against you, but to do so you must take immediate action.We would advise to treat this matter with urgency and we believe you will not ignore this final reminder. To save yourself the inconvenience of court actions, we kindly suggest settling the total amount of debt and additional costs as soon as possible.We still trust court actions will not be necessary and look forward to receiving payment by return If you want to resolve this matter then immediately contact our Settlement ******************************************************* ***************************************** Inc."I do not believe I owe this debt. I have received no prior notice, and I know they cannot contact my employer.

    • Initial Complaint

      Date:02/24/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have over 60 calls form a firm calling themselves ASC since early December 2023 - almost daily lately. I've asked them repeatedly to remove me from their list. They ask for mileage on my truck, confirm my zip code then pass me to a salesperson. I say I'm not interested and please do not call me again. They immediately hang up.Sometimes when I answer, they hang up when they hear my voice.

    • Initial Complaint

      Date:02/23/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked to be put on the *** list and they continue to call

    • Initial Complaint

      Date:02/18/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am constantly being called by this company and when I answer they either hang up or leave a pre-recoded message.

    ACS Inc. (Phony Debt Collector) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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