Business Profile

Identity Theft Protection

ID Guard

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ID Guard's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

129 total complaints in the last 3 years.
102 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Starting in the month of May. Savers Club LLC ($62.54), Doc Chat ************************************ LLC ($34.99) started withdrawing money from my checking account without my knowledge, permission and authorization. Thus far they have stolen a total of $157.43 from my checking account for the months of May and June. I called on July 2, 2024 and made them aware of their thievery and abuse of the elderly. They of course denied any wrongdoing however, I printed out the unauthorized checks and I stated I have evidence of your stealing. All of there so called "customer representatives" were rude and one even lied to me stating she would send me a gift card to use at ******* for taking my money, needless to say I never received this so-called gift card in my email. These companies are created to feed on abusing the elderly and disable. They are out to rob them blind if they are absent minded or just not paying attention to their bank accounts. I would like to get my money back because all I get is my retirement check to live off of and they have actually taken food out of my mouth by stealing my money. I hope the God above I pray to see the evil and wicked greed this company is doing and set them straight. I would also like the Better Business Bureau to please help me too.
Business Response
Date: 07/04/2024
Dear *****,

As per your request, your account, has been canceled under the cancellation number #****** since 07/02/2024 and the amount that was charged to you has been refunded. There will be no further charges to your account.

Please note that your refund will be sent in the form of a check. It will be sent to the following address: ******************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

According to our records, the service has been provided to you as requested since 02/06/2024.We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Customer Answer
Date: 07/09/2024

Complaint: 21932763

I am rejecting this response because:
I will not be satisfied until I get the check in hand and deposited in my account. So I will wait for the outcome to see if business is sincere and genuine with their refund proposal.

Sincerely,

*************************
Business Response
Date: 07/11/2024
Dear *****,

Thanks for the response, your refund is already on its way, you should receive it in next 2 to 3 days.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Customer Answer
Date: 07/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A charge was posted to my joint checking account. The amount is *****. It was done by some kind of electronic check. I did not authorize this. I called the only number on website. A woman answered and all she did was try and sell me other products. I gave her all the information that was posted on this bogus check. She could barely speak English & could not spell. I asked for companies address & she gave me an office building that did not have ID Guard as its tenant. I called back and same woman said they will mail me a check in 3 to 5 weeks. I NEVER signed up for any ************** tried to make it my fault. I called again & another woman who sounded like the first. They also have an address on their website in *******. They are a total scam.
Business Response
Date: 07/01/2024
Dear ****,

As per your request, the account uner your daughters name: *********************************** has been canceled under the cancellation number #****** since 06/29/2024 and the amount that was charged to you has been refunded. There will be no further charges to your account.

Please note that your refund will be sent in the form of a check. It will be sent to the following address: ***************************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

According to our records, the service has been provided to *********************************** as they requested since 5/13/2024.We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:06/28/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed a 3.49 charge on my elderly mother's bank account. I called to cancel. 3 weeks later another charge of *****. I called back today(6-27-24) and I had to get loud with the lady because she insisted that she explain what the service is for. My mom has limited funding and DOES NOT WANT THIS. She didn't sign up for this.
Business Response
Date: 07/03/2024
Dear ****,

As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

Please note that your refund will be sent in the form of a check. It will be sent to the following address: ****************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

According to our records, the service has been provided as requested since 5/31/2024. We regret your bad experience with us. We appreciate your feedback on this matter,as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team.
Initial Complaint
Date:06/25/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ID Guard LLC produced a check with my name, address, phone number and my personal checking account number, as well as the routing no. It was not a check from my ************* The check was dated 6/18/2024 with 'Pay to the Order of ID Guard LLC, Account No. *******'.I was billed for $3.49 without my authorization.I have no idea how they might have gotten my checking account information. The amount listed below, $3.49, was not 'paid' it was stolen! I did phone them (at ************) to resolve this but I was cut off.
Business Response
Date: 06/25/2024
Dear *****,

As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

Please note that your refund will be sent in the form of a check. It will be sent to the following address: **********************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

According to our records, the service has been provided as requested since 06/17/2024. We regret your bad experience with us. We appreciate your feedback on this matter,as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Customer Answer
Date: 06/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Customer Answer
Date: 07/11/2024
The ten business days to receive the refund check have passed, and I have NOT received the check from ID Guard. I contacted ID Guard with the phone number given in their 'Message From Business' response *************). After some confusing conversation with the representative, I asked to speak with their supervisor/manager. I began the conversation with ****, who then stated that there had been an electronic transfer refund to my account on June 27th instead.
Today I verified with the ************ where my checking account is, that there had been NO electronic transfer of the $3.49 back to my account, as of today.
ID Guard has not satisfied the response that was agreed open.
Business Response
Date: 07/11/2024
Hi *****,

We apologize for any inconvenience caused to your brother. We appreciate hearing your concerns, and work hard to get them solved.

According to our records, we already sent 2 checks to you,one for $3.49, and the other for $4.95. We also noticed that both checks were already received on 07/08/2024. Please confirm if these checks were received on your end.

Please feel free to contact us at ************ if you have any questions.

Thank you very much for your feedback, it will help us to improve.

Customer Service Team
Customer Answer
Date: 07/19/2024

Complaint: 21896147

I am rejecting this response because: I did NOT receive two checks, one for $3.49 and one for $4.95 from ID Guard or either one. Apparently, ID Guard did not work hard enough (as in their message) or honest enough.
At this point, if a check/s are to be sent, they must use check/s from an ID Guard account. I'm sure they must have one, as the fraudulent check that was used to take from my personal account, appeared as an ID Guard Check.

Sincerely,

*********************
Business Response
Date: 07/25/2024
Hi *****,

We apologize for any inconvenience caused to your brother. We appreciate hearing your concerns, and work hard to get them solved.

According to our records, we already sent 2 checks to you, one for $3.49, and the other for $4.95. We also noticed that both checks were already received on 07/08/2024. Please confirm if these checks were received on your end.

Please feel free to contact us at ************ if you have any questions.

Thank you very much for your feedback, it will help us to improve.

Customer Service Team
Customer Answer
Date: 07/25/2024

Complaint: 21896147

I am rejecting this response because:
I did not receive the two checks or either one. While ID Guard may say so, perhaps because of the twice used phrase in ID Guard's responses, "any inconvenience caused to your brother" and 'my brother' is not any part of my complaint or relevant, ID Guard may be confused.

Sincerely, *********************;

*********************
Business Response
Date: 07/25/2024
Dear *****,

Our apology for the mistake on previous response. We have reviewed this case, and all refunds have been sent and received. Aside of the checks sent, there is no other charge under your name or account.

If you see more charged on your account, we would recommend you to get in contact with your financial institution to make sure all is correct. On our end, we have no more funds under your name to refund, all has been refunded already.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Customer Answer
Date: 07/30/2024

Complaint: 21896147

I am rejecting this response because:
I did not receive two checks, or either one, from ID Guard. I can't say why their records show they were sent, but if in a court of law, I would swear on a Bible, that I did not receive a check for $3.49 or one for $4.95.

Sincerely,
*********************
Business Response
Date: 09/23/2024
Detective ***** *****,

After reviewing our records, we see that the refunds went to you were in fact already cached by you (signature attached). We are attaching the records of those refunds to probe that on our end we already provided all assistance and refunds.

At the moment, we do not have more charges to refund, the account has been closes already, and no charge will be taken.

We really apologize for any inconvenience caused, but we do not have more charges to refund. And all refunds have been cashed. Please see attachment.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Customer Answer
Date: 09/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:06/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/17/2024 a company by the name of idguard llc. Made an unauthorized debit by check to my bank account. I have never heard of this company before and did not authorize any such debit. I dont know how they got my banking info. The check says my account number is *******. I want a refund and for them to not try this scam again. I can provide information from my bank if necessary.
Business Response
Date: 06/21/2024
Dear *******,

As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

Please note that your refund will be sent in the form of a check. It will be sent to the following address: *******************************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

According to our records, the service has been provided as requested since 03/24/2024. We regret your bad experience with us. We appreciate your feedback on this matter,as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:06/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint involves Club Save LLC and IDGuard, LLC, who has written themselves a check against my personal account that I neither authorized nor have received any product or service. ID Guard, LLC wrote themselves a check for $3.49 on 5/22/24 and $44.99 on 6/18/2024. This check has cleared my bank.I expect this to refund my money as soon as possible.Please let me know what action I can take.Thank you, ********!
Business Response
Date: 06/21/2024
Dear *****,

As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

Please note that your refund will be sent in the form of a check. It will be sent to the following address: ***************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

According to our records, the service has been provided as requested since 05/22/2024. We regret your bad experience with us. We appreciate your feedback on this matter,as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:06/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
06/4 my ck acct debited $3.49 After dialing incorrect phone # (off by one digit) and reaching this fraudulent company .They recorded my ck acct and routing #I have had to cancel my bank acct causing much frustration.
Business Response
Date: 06/12/2024
Dear *****,

As per your request, your account has been canceled under the cancellation number # ****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

Please note that your refund will be sent in the form of a check. It will be sent to the following address: *********************************. You can expect to receive your refund within 7 to 10 working days of having received this.

According to our records, the service has been provided as requested since 6/5/2024. We regret your bad experience with us. We appreciate your feedback on this matter,as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team.
Initial Complaint
Date:06/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Erroneously signed up for this service, did not authorize this members/subscription. Bank account being deducted, fraudulently using "authorized" checks from my bank account. Never receive any information from this company, account number based on bank cancelled check is Acct # *******. Demanding a full refund of all premiums paid, this was not authorized. Again, did no sign up for this membership. Calling them does nothing, no way to cancel on website as it asks for "order number" there is NO order number. ***** per month!
Business Response
Date: 06/11/2024
Dear *****,

As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

Please note that your refund will be sent in the form of a check. It will be sent to the following address: **********************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

According to our records, the service has been provided as requested since 04/05/2024. We regret your bad experience with us. We appreciate your feedback on this matter,as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:06/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As with most of these complaints, this company seems to be preying on the elderly. While reviewing my 93 year old mother's bank account, I found 2 automatic, unauthorized withdrawals for ID Guard LLC, one for $3.49 which is listed as their 21 day trial rate, the second for $44.99. My mother has no idea what this is for, and did not authorize or knowingly sign up for a monthly service. The woman I spoke to in their "customer service" (****), refused any resolution, only that she would snail mail information to my mother, then I could follow up if further clarification needed. I will be submitting the cancellation on their website, and immediately contacting her bank to dispute these charges.
Business Response
Date: 06/06/2024
Dear ******,

As per your request, the account under you mothers name: ***************************** has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

Please note that your refund will be sent in the form of a check. It will be sent to the following address: *****************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

According to our records, the service has been provided as requested by ***************************** since 05/07/2024.We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Customer Answer
Date: 06/11/2024

Complaint: 21811300

I am rejecting this response because: I will not know if resolved until the refund check is received, and can confirm that no further charges are taken from the account. In addition, I see that what I believe to be this same organization of scammers has taken an additional $41.27 from my elderly mother's bank account, this time under the ruse of ************ LLC". I will be filing a complaint on this LLC as well.

Sincerely,

***********************
Business Response
Date: 06/11/2024
Dear ******,

The refunds are already on their way.

We understand you and apologize for any inconvenience.All programs were accepted by account holder when we received the call, this is not a scam, we provide services to all customers.

You do not need to worry, since all have been canceled, and refunds sent. You can keep us posted once you receive the checks.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:06/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed today that ID Guard debited my bank account in the amount of $3.49, while this is not a large amount of money, it was not authorized. I contacted the **************** for **********************. The representative could not give me a defined reason why this transaction happened. Instead she just kept giving me a sales pitch about the company and what services they provide. I am concerned how they even got my banking information. The representative could not tell me any information. I did not subscribe to anything from them. She told me she had no way of knowing why I was charged. I am demanding a refund for this unauthorized charge.
Business Response
Date: 06/03/2024
Dear ******,

As per your request, the account under ***************************** has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

Please note that your refund will be sent in the form of a check. It will be sent to the following address: ****************************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

According to our records, the service has been provided as requested since 05/22/2024. We regret your bad experience with us. We appreciate your feedback on this matter,as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Customer Answer
Date: 06/03/2024

Complaint: ******** I am rejecting this response because: I do not know who (the account under) ***************************** is. So, first I wish to figured out how she ******************************* got my banking information, and secondly, I would assume that a check mailed to my mailing address (which is correct) would be Pay to ******************************* whom I have never heard of until now. Please provide me with further information on who ******************************* is to start with.
Sincerely,

***************************
Business Response
Date: 06/04/2024
Dear ******,

Upon reviewing this case, we want to apologize for the inconvenience. The account under your name has been canceled under cancelation number: 701031.

As mentioned before, the refund will be sent out, in this case to you, and to your address: *******************************************************************************

Once again, we apologize for any inconvenience caused.Your account has been canceled, and refund is on its way.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team.
Customer Answer
Date: 06/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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ID Guard is NOT a BBB Accredited Business.