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Business Profile

Identity Theft Protection

ID Guard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Identity Theft Protection.

Complaints

This profile includes complaints for ID Guard's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ID Guard has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ID Guard

      2655 Ulmerton Rd., Ste 121 Clearwater, FL 33762

    • ID Guard

      32 N Gould St Sheridan, WY 82801

    • ID Guard

      722 116th Ave N Saint Petersburg, FL 33716

    Customer Complaints Summary

    • 129 total complaints in the last 3 years.
    • 102 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank notified me of a suspicious transaction for a check in the odd amount of $3.49. After rejecting the transaction and flagging it as fraud, I saw a copy of this supposed check that I wrote in my bank account and then ******* the company name. Ironically, ID GUARD LLC is a fraud prevention companywho literally just attempted to scam and steal from me! Ive never heard of this company in my life nor have I ever done business with them. Period. Stay vigilant people.

      Business Response

      Date: 04/28/2025

      Dear ***** ****,

      As you requested, the account has been canceled under the cancellation number ****** since today, 04/28/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: ********************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Friday, April 18th, 2025, at 02:53:25 PM from phone number: 
      **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 04/28/2025

       
      Complaint: 23249902

      I am rejecting this response because:

      There was no supposed authorization on Friday 4/18. Just because you somehow scammed my phone number/address and created a fake check, doesnt mean I officially made any such purchases. I never delete my text messages, so just to entertain your bogus claim I checked and of course there was no text message sent or received on 4/18 authorizing ID GUARD to charge my account. I did not authorize any transaction with your phony business and it appears youre somehow scamming other unsuspecting people as well. Thankfully, I have a bank who monitors suspicious activity and alerts its customers, otherwise you might have gotten away with it. Go get a real job and stop ripping hard working people off!


      Sincerely,

      ***** ****

      Business Response

      Date: 04/29/2025

      Dear *****,

      We apologize for any inconvenience caused.

      Thank you very much for your feedback, it will help us to improve.

      Customer Service Team

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Un known purchase.

      Business Response

      Date: 04/24/2025

      Dear ******* *****,

      As you requested, the account has been canceled under cancellation number ****** since today, 04/24/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: ****************************************************************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.
       
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ID Guard has accessed my banking information and charged me for services I did not authorize. When I called them to discuss after being charged ***** they continued to try to sell me the product. I called back and they cancelled it but only offered to refund 50% of a charge that was billed fraudulently. They refused to give me information about filing a refund request. The account number listed is the account number listed on the echeck that came out of my account. They gave me a cancellation # *****. I would like someone to ensure that this account is cancelled and refund the amount taken out of my account.

      Business Response

      Date: 04/24/2025

      Dear ******* *****,

      As you requested, the account has been canceled under cancellation number ***** since 04/22/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: ********************************************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Tuesday, March 25th, 2025, at 11:48:26 AM from phone number: 
      **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im 91 years old and do not remember signing up for this product my daughter started taking care of my bank account and noticed this was taken out of my account since November of 2023 I would like my money refunded since I knew nothing about it I would never assigned up for this

      Business Response

      Date: 04/17/2025

      Dear ****** *****,

      As requested, your account has been canceled under cancellation number ****** since 04/10/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: ***************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Thursday, Nov 2nd, 2023, at 01:04:22 PM from phone number: 
      **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/11/25 they created a fake check and debited my checking account $34.99 without my permission. When I called they refused to refund my account.

      Business Response

      Date: 04/15/2025

      Dear ***** ****,

      As you requested, the account has been canceled under cancellation number ****** since 04/15/2025. 
      And the amount charged to you will be refunded as per the monthly costs of our services. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: ************************************************************************************ 
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank called to tell me that this company, who I have never heard of, called them to verify my bank account information. The bank did not verify my information and flagged it as fraud. However, ID Guard, LLC debited my checking acount for $3.49 on March 13, 2025. They tried to debit my account again on April 3, 2025 for $44.99. This company is a fraudulent company. I have never heard of it, I've never signed up for it, and I want them to delete my information.

      Business Response

      Date: 04/03/2025

      **** ***** ********,

      As you requested, the account has been canceled under cancellation number ****** since 04/03/2025. 
      And the amount charged to you will be refunded based on the monthly cost and trial fee of our services. 
      There will be no further charges to your account.

      The refund will be sent to the address: *************************************************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Monday, March 3rd, 2025, at 03:05:36 PM from phone number: 
      **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 04/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company told my husband they were going to provide him $1500 in additional SSA benefits. He gave them his checking information to receive the additional money, instead they started taking money out. The number I have called does not get answered. This is fraud. If charges are not reversed then criminal action will be filed. My husband is **** *******.

      Business Response

      Date: 03/27/2025

      Dear ******** *******,

      As you requested, your husband's account has been canceled under cancellation number #****** today, 03/27/2025. 
      and the amount that was charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent out to the address provided: ***************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding 4 transactions that happened in the last 2 months. The first being for 3.49 for id guard llc on 2/28/25. I called about this charge was told it would be canceled but wasn't.Then again for ***** from id guard on 3/19/25. I called once again to have this canceled and refunded on 3/25/25. I explained i never signed up for this and I do not want it. The guy then would not cancel it said I had ************ and *************** also. Which i also knew nothing about. I told him I wanted none of it and to cancel it all he refused, said he would send an email and If after that I decided I still didn't want them call back and he would cancel. I never received and email and when I tried to call back I got nothing. Now today 3/26/25 I have a transaction from *************** for ***** and from ************ for *****. These did not appear till I tried getting ahold of id guard llc over the first transaction as stated above. All i wanted was a simple refund now I am out about 120 plus bucks. Over something I never signed up for or wanted.

      Business Response

      Date: 03/27/2025

      Dear ******* ******,

      As you requested, the account has been canceled under cancellation number ******* since today, 03/27/2025, 
      and the amount that was charged to you will be refunded as per the Trial fee and monthly costs of our services. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: *************************************************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Thursday, February 20th, 2025, at 01:04:38 PM from phone number: 
      **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 04/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 27, 2025 my mom (who is elderly) called into a number for the Price is Right. The number she was directed to is the ID Guard LLC, which is also known as ***************. They told my mom that she won a $150 ******* GC, all she had to pay was $3.95. My mom gave them her checking account information for them to charge this to her account. Yesterday, they charged her checking account for another $41.00 dollars for a monthly subscription that my mom didn't know she had. Upon calling both companies they will not reimburse my mom for the money they took. They took advantage of my mom!! I called the ID Guard and wanted to know where the ******* GC was, they informed me that it was on there shopping website. Which i went to. THERE IS NO GC, IT IS SHOPPING CREDIT!! BUY SOMETHING TO GET SOMETHING!! MY MOM IS ON A FIXED INCOME

      Customer Answer

      Date: 03/25/2025

      My moms name is ***** Jean *******. 
      Since she had her stroke five years ago, she cannot live on her own. She lives with me.

      Business Response

      Date: 03/28/2025

      Dear ****** ****,

      As you requested, your mother's account has been canceled under cancellation number ****** since today, 03/25/2025. 
      and the amount charged will be refunded as per the Trial fee and the monthly cost of our services. 
      There will be no further charges to your account.

      The refund will be sent to the following address: *************************************************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A created check was submitted to my checking account and was cashed before I could put a stop on it.The created check was to idguardllc for 3.49.I have called them to cancel all and any service they provide.

      Business Response

      Date: 03/26/2025

      Dear *** ********,

      As you requested, the account has been canceled under cancellation number #***** since 03/22/2025. 
      and the amount charged to you will be refunded as per the Trial fee of our services. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: **********************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Tuesday, March 18th, 2025, at 03:27:57 PM from phone number: 
      **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 03/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ********

    ID Guard is NOT a BBB Accredited Business.

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