Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare, Inc.

  7203 Sheridan Rd STE D White Hall, AR 71602-3256

• 

  Lincare, Inc.

  2704 E Race Ave Searcy, AR 72143-4734

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  Lincare, Inc.

  1509 E Main St STE 9 Russellville, AR 72801-5350

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  Lincare, Inc.

  8735 Sheltie Dr STE D North Little Rock, AR 72113-6792

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare was contract by insurance provider to provide a CPAP machine as prescribed by a physician. After a few months, I received a call from Lincare that I was not wearing the device and/or not visiting my pulmonary doctor as required. I wear my device (except when I had an upper respiratory infection/asthma symptoms. This was incorrect and resolved..11/6/25 note on Lincare internal computer server says removed from collections (based on phone contact as of 5/21/25). Person on the phone today was very nice, I said she will try to get it to the correct department.Lincare has since sold the incorrect bill to ********************************* saying I have an unpaid bill from 2024. They are threatening to ruin my credit if I do not pay.This is harassment and bullying. It is a medical device that is covered by my insurance, which I pay money for, that should not involve intimidation and threats.

  Business Response

  Date: 05/28/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a billing problem resolved for a year for an invoice hat is over year old. My insurer has been denying coverage for some of the supplies Lincare has been sending because they are sending them too frequently. My insurer indicates that I am not responsible for any payment and they have contacted Lincare directly and were told that Lincare would adjust my account. I contacted ********************** many times have been told that they are fixing the problem. When I called in March, I was told that my issue was being escalated and that it would be fixed by the next billing cycle. It is now May and I just checked my recent statement (which they never send, either by mail or email, I have to remember to go to the portal to find my statement). This month's statement says my account is being sent to collections. Lincare is not able to manage their billing and is sending my account to collections when the problem is their fault.

  Business Response

  Date: 05/28/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Lincare for gross mismanagement, unethical billing practices, and failure to deliver adequate medical support. On April 8, 2025, I contacted the ***************, **** office to confirm delivery timing for oxygen equipment. Despite repeated calls throughout the day, I received no updates until 6:11 PM, and the equipment wasnt delivered until nearly 7:00 PMan unacceptable delay for medically necessary ************************* the end of April, I ceased using the equipment due to discomfort and poor fit, which I reported to the technician. On May 9, I called to cancel service and was told billing would stop and pickup would occur May 14. I also updated my address, which was ignored. On May 14, the technician called me six times from my former address, proving my update was not processed, causing further distress.On May 20, I attempted to resolve a billing error. After a long hold time, I reached an overseas agent who was rude, dismissive, and refused to escalate the issue. He contradicted what my local office had told me and hung up on me. I called back and spoke with a manager who listened empathetically but claimed billing was outside his control and advised me to use the online portal to file a complaint.Despite the service being canceled within 31 days and the equipment unused for much of that time, I was billed for the entire month of May. I paid the initial $37.17 but am being wrongly charged an additional $37.17. This is predatory, unethical, and potentially unlawfulespecially as it targets a medically vulnerable, disabled adult. I demand the charge be removed and reserve the right to escalate this matter to state regulators and consumer protection authorities.

  Business Response

  Date: 05/28/2025

  Unable to open "jpeg" format. Please send in a different format.  Unable to identify the patient. No name, date of birth, phone number or address. 

  Business Response

  Date: 06/02/2025

  Please see attached resolution letter.

  Customer Answer

  Date: 06/04/2025

   
  
  Complaint: 23356758
  
  
  
  I am rejecting this response because: They have not made good on their word and the balance remains unchanged with no adjustment reflecting.
  
  
  
  Sincerely,
  
  
  
  Josh Sheridan

  Business Response

  Date: 06/06/2025

  Please see attached resolution letter. 

  Customer Answer

  Date: 06/06/2025

   
  
  Complaint: 23356758
  
  
  
  To Whom It May Concern,

  
  I am formally rejecting your response in its entirety.

  
  In April 2025, I confirmed with your billing department that the cost of service would be just under $39 per month—specifically quoted as $38.XX. The origin of this complaint lies in the fact that I was charged for two full months of service despite using the equipment for only a couple of weeks, and properly cancelling service on May 9, 2025. Yet, the balance I now see reflects two separate charges of $33.XX, totaling $74.XX. These figures have changed repeatedly without explanation or justification.
  

  Now, I am being informed that I allegedly owe $189 for six separate charges tied to your own malfunctioning equipment—charges that were neither disclosed nor authorized. This shifting narrative, lack of transparency, and refusal to honor quoted rates reflect a deeply troubling pattern of behavior.
  

  Let me be clear: this situation reeks of systemic billing abuse, bordering on fraudulent misrepresentation. Lincare’s history of unethical practices—including documented cases of overbilling patients and even continuing to charge the accounts of deceased individuals—does not inspire confidence. I refuse to be complicit in a cycle of exploitative and possibly unlawful conduct.
  

  You may accept the originally agreed-upon amount of $38.XX—an amount I have confirmed multiple times—or prepare to address this matter through legal channels.
  

  I expect a final resolution that reflects integrity, accuracy, and accountability. Anything less will be met with formal escalation.
  

  Sincerely,
  
  
  
  Josh Sheridan

  Business Response

  Date: 07/02/2025

  Please see final resolution letter.

  Customer Answer

  Date: 07/02/2025

   
  
  Complaint: 23356758
  
  
  
  I am rejecting this response because:

   

  Subject: Final Rejection of Misrepresented Billing, Continued Pattern of Deception, and Formal Demand for Immediate Case Closure
  To: Robin Hingson, Patient Advocate, Lincare
  CC: Better Business Bureau; Iowa Attorney General – Consumer Protection Division; Iowa Department of Health & Human Services; Centers for Medicare & Medicaid Services (CMS); Legal Counsel
  Date: July 2, 2025
  From: Josh Sheridan
  
  Dear Ms. Hingson,
  I am writing to deliver what will serve as my final formal response to Lincare regarding this matter. Your latest communication dated July 2, 2025, makes clear that Lincare is either unwilling or incapable of addressing the underlying issue truthfully, consistently, or in accordance with basic standards of patient rights, regulatory transparency, and ethical business practices.
  1. The “Quote” Fiction
  It is simply not credible, nor acceptable, that months after service initiation, and after multiple confirmations from your own representatives, you now retroactively refer to the stated $38.00 monthly charge as a “quote.” This language was never used in any prior communication—not in April, not in May, not even in your first few written responses to this complaint.
  To suddenly characterize a confirmed, repeatedly reiterated figure as a non-binding “quote” on July 2—after denying that same amount in your June 6 reply—is not only disingenuous, it appears to be an intentional act of misrepresentation designed to obfuscate responsibility. The fact that this shift in language only emerged after I raised serious concerns about predatory billing practices is telling—and deeply troubling.
  2. Delayed Adjustments & Contradictory Invoicing
  You now claim an adjustment for $37.17 was made on May 21, and yet this amount did not appear updated in your system by June 6—as your own letter acknowledged. You then insisted the account would reflect properly after the June 7 billing cycle closed—which, again, proved false. These claims are internally inconsistent, with no transparent or documented proof of final adjustment.
  Additionally, you continue to cite a balance of $185.86, referencing an Explanation of Benefits (EOB) from insurance, without acknowledging the inconsistency in your own prior statements: where you referenced $37.17, then $74.34, then $185.86—without clear or logical reconciliation of how these charges compound or adjust.
  Your contradictory statements over time show clear evidence of:
  Incompetent internal coordination, or
  Willful distortion of billing details to intimidate or exhaust patients into submission.
  3. Deceptive Billing & Patient Vulnerability
  At its core, this dispute is not about a single invoice—it’s about Lincare’s repeated failure to treat a vulnerable medical patient with dignity, honesty, and lawful transparency. Your organization failed:
  To deliver timely or professional service,
  To properly cancel and pick up equipment despite my proactive notice on May 9, and
  To honor clearly communicated financial terms, now retroactively spun as “estimates.”
  These practices, taken together, border on fraudulent, and should be of concern to CMS, the Iowa Department of Inspections and Appeals, and state and federal consumer protection authorities.
  4. Final Position and Escalation Notice
  This will serve as my final statement on the matter:
  I reject all charges beyond the originally confirmed amount of $38.00, consistent with the agreement made prior to service.
  I reject any alleged additional balances stemming from Lincare’s internal billing cycles, delayed pickups, or insurance adjustments not disclosed up front.
  I demand immediate written confirmation that:
  All post-cancellation charges (May 8 forward) have been fully removed;
  My account is considered paid in full and closed.
  Should I receive any further contact from Lincare that does not constitute final closure, or should any collections action be taken based on this erroneous and inconsistent record, I will proceed without further warning to:
  File complaints with CMS, the Iowa Attorney General, and Federal Trade Commission;
  Initiate a civil complaint for violations of the Iowa Consumer Fraud Act, ADA-related healthcare protections, and applicable Medicare regulations.
  Let this letter serve as final legal notice of your organization’s standing failure to resolve this matter in good faith. If you truly value “the opportunity to review concerns,” then take this opportunity to cease this charade and close my file.
  Sincerely,
  Josh Sheridan
  415 I Ave
  Nevada, IA 50201

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address an ongoing issue with a medical supply service that has resulted in recurring monthly charges. Despite multiple attempts to resolve this matterspecifically four phone calls to datethe problem remains unresolved. My insurance coverage includes 100% of durable medical equipment; however, I have been billed for my CPAP machine for several months, even after completing a year of *********** appears that there may have been a discrepancy in record-keeping following the merger of ******************* and Lincare. On each occasion that I have contacted the department, I have been placed on hold for approximately one hour before speaking with a representative. Unfortunately, the assistance provided has not effectively addressed my concerns.

  Business Response

  Date: 05/28/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first went to pick up supplies, I thought I was going to have to pay a copay but after they looked up my insurance details, they said no they are 100 percent covered. Then they had me sign up for automatic supplies since they did not cost me anything. 3 months later I get a bill for $93.43 which now I am being told it is my copay. Right now, do not need these supplies and I would not have accepted them if I knew I was going to be charged. Lincare lied to me about the charges so when I went to call the main office, they just blew me off. I explained what happen and instead of working with me they sent me to another department called customer satisfaction in which he told me Well there is nothing he could do and told me have a nice day.

  Business Response

  Date: 05/28/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 medical claims (1/17/24 & 4/15/24) for CPAP supplies. I received the first billing from Lincare around April 2024 for these 2 dates of service. The bill was for the entire amount and did not include any dedications for what insurance would pay. I have called Lincare about 3 times a month over the past 12+ months to give them the correct insurance information that should be billed. I am told they have the information, but month after month goes by and I still receive bills for the full amount. I am now receiving threats on my bill that I have been ignoring them, and my bill will be sent to collections. My insurance company has tried to call them several times to also give them the insurance information, but they can never get through to a live person. I dont know what further can be done, and I dont want this impacting my credit, since its Lincares fault.

  Business Response

  Date: 05/20/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare in **** refused to respond to ***** *********** request for supplies even though he signed all papers. Employee was upset that she had to explain new equipment to the daughter who is patients POA. Patient obviously needs help. Refusal to send needed supplies. Employee then required daughter to submit copies of POA and health directive in person. After this, We still have not received any needed coal supplies after 4 months. Multiple emails to Lincare and absolutely no response. Withholding needed health supplies to patient, refusal to respond

  Business Response

  Date: 05/20/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On DOS 7/27/24 I was charged $****** by Lincare. The debit card used was my Wex HSA card. Wex denied this claim on 11/18/2024 and my HSA card has been locked until I have ***aid the full amount. This is infuriating because the amount Lincare received from my Wex Debit card came directly out of my paycheck. Now I'm being asked to ***ay my debit card that amount even though the funds already came out of my paycheck! Just imagine how infuriating this is. I'm being asked to pay for something TWICE. Between Nov. 2024 and March 2025 I have spoken multiple times with a manager by the name of *** who stated that the office mistakenly failed to submit a prior authorization to my insurance company. Per someone in billing at LINCARE this charge which happened 7/5/25 was reversed on 8/5/24, but this was a complete lie because that balance never went away. *** told me that it was his office's mistake so they would refund me completely so I can pay back my HSA debit card. This still hasn't happened. 2/7/25 - I was told by someone in billing on this date that $91.98 is being refunded 2-3 weeks. I received a few checks in the mail but they were for not more than a few dollars and they did not exceed $10 in total. 5/8/25 I spoke with someone who gave me a Case # cas-*******-w3n5v1 which is for the **************** WE CARE DEPARTMENT. Someone would reach out in 2 business days. To reach them directly I would call ************** I tried calling this number but was not given any way of speaking to a live **** 5/16/25 I was told by a *** named *** that an authorization was obtained by manager *** back in January but I still have not received the promised check to cover that ****** balance. I was also told that *** would call me back within 1 business day. I am outraged that the $****** has prevented me from being able to use my hard-earned pretax dollars on the roughly dozen (or more) physical therapy and other medical visits I had to pay copays for.

  Business Response

  Date: 05/20/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23343143
  
  I am rejecting this response because: Please see attached. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/05/2025

   Unable to open .jpg format.   Please send in a different format. 

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband had a below the knee amputation in January 2022. Since they are in our insurance network we contacted Lincare in *********, ** to provide his wheelchair. We have had to contact them repeatedly over the past 2 years for problems with his brakes. He has fallen/rolled out of his wheelchair 4 times. The most recent was today. When I called lincare and spoke with ****, the **************** Managershe said the ***** *******, the manager was out of the office yet again and would call us back by the end of the day. Once again we waited and yes, one more time we didn't hear from them. When I asked her, **** said she has no record of us ever calling... Seriously? We have called and been put off so many times! Who ever answered the phone always says the manager is out and she will have him call back which never happens. All I'm asking is that some come out and fix his freaking brakes before he gets seriously hurt!

  Business Response

  Date: 05/20/2025

  Unable to identify patient. No name, date of birth, etc. Only wife's information. 

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare was referred to me from the hospital as my vendor for my life support enteral nutrition supplies and formula. their employee **** told me they ran my insurance and my monthly patient responsibility would be roughly $120. when my feeding tube was changed, she did not provide updated equipment that would allow me to connect to my feeding pump this meant that i had to continue to use the tube given to me after my procedure for a week and a half over what is considered safe standards as these tubes should only be used for a week. this is compounded by the fact that lincare knew i am immunocompromised and the unsafe tube was even moreso. **** refused to obtain necessary documents to submit the claim to ********** blue shield and i was forced to intervene and get this from the provider. this is as a severely disabled patient freshly out of the hospital after GI Failure. i spent collectively over 15 hours on calling their office, the customer support number, the after hours number. they refused to let me speak to the supervisor. on top of the disregard of care, lincare was paid almost 100% of all my supplies and they defrauded me roughly $120 a month since i began with them (2 months) my insurance called them and they did not fix, I reported the fraud and extortion to corporate which said theyd copy me in an email including billing for a full refund and supervisor would call me by end of day. none of that happened. instead i called again and was refused direct access to the supervisor claiming that theyd call me from a blocked number as they dont work in office the supervisor repeatedly interrupter me, refused to let me speak, acted as if corporate hadnt notified her or tell her to call me and hung up on my face. i was forged to dispute the charges with my credit card company and report the vendor to my the hospital. this company has a history of defrauding **************** lincare lawsuit) DO NOT use this company they STEAL from people who have lost everythin

  Business Response

  Date: 05/15/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.