Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare, Inc.

  521 S 7th St Arkadelphia, AR 71923-6041

• 

  Lincare, Inc.

  223 S Main St Stuttgart, AR 72160-4354

• 

  Lincare, Inc.

  305 N Elmira Ave Russellville, AR 72802-9603

• 

  Lincare, Inc.

  2609 Southwest Sq Jonesboro, AR 72401-5969

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in reference to a CPAP machine from Lincare received on a rent-to-own program on July 12, 2022. My customer ID is attached. I have made multiple contacts to our local Lincare office & to the *****# after being told numerous times that the local office couldnt help me. On July 12, 2022, when I was set up with a CPAP, the man who helped me told me it was, $12.30/month for the rental agreement & that I would get 1 free mouth piece every 2 months. However, as of Jan 2023, Ive paid a total of $543.55. The first 2 months that Lincare drafted payments, they were higher than $12.30 & they also sent CPAP supplies that I did not order. I thought that is what the additional cost was. I went to the local office & spoke to the same man that set me up with my CPAP & told him about being confused about my bills being really high & that I wanted to stop the supplies that they were being shipped to me. He said that their parent company was the one that set up the auto-shipments of supplies & that cancelling them would make my payment go back to $12.30. The next month (Oct), it was $12.30, but inconsistent onwards. I called the *****# on 12/21/22 & waited for 30 min. They were no help, so I requested itemized billing statements & was told they would email & mail them to me. That still has not happened. On 1/23/23, my wife contacted our local office & spoke to everyone there - they were rude. She was told that the man who set me up on this no longer works there & that they couldnt ask him what he said, but that we were wrong. From my understanding, Lincare/the guy already ran my insurance prior to my visit & knew what my insurance would pay & my cost was $12.30/mo for 1 yr. The office told my wife that the $12.30/mo is after any deductible-but this was never mentioned to me at any time. My wife asked why I was charged $12.30 some ************** given a clear explanation. Lincare should honor what I was told, $12.30/month, which would result in a refund.

  Business Response

  Date: 02/20/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution,please ensure that you sign and date the disclosure form.
  

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19421101
  
  I am rejecting this response because no resolution has been provided. I have signed & uploaded the Disclosure Consent Form as requested. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 02/21/2023

  My apologies. I attached this last night, but I guess it didnt upload. 

  Business Response

  Date: 02/27/2023

  Please see attached resolution letter.

  Business Response

  Date: 03/02/2023

  Please see attached resolution letter

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19421101
  
  I am rejecting this response because:
  The letter did not address  my major concern, being  that I was falsely led to believe this machine would be on a rent-to-own program for $12.30/month, on multiple occasions, by their employee - with ABSOLUTELY NO mention of a deductible or co-insurance. I am unsure if this was for deceitful gain or another reason, but if I was given the proper info on the front-end, I couldve made a better informed decision & would have shopped around. Also, since the initial filing of this complaint, another payment was drafted of $66.96 on 2/21/23. Does this credit take into account this additional payment? I find Lincares letter confusing.  Are they stating this machine is paid in full by all parties & no further billing will take place? Regardless, I request for them to remove my debit card number from their billing system.

  I feel like they should do better. Now Ive paid over $600 for a machine that I was expecting to cost less than $200. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/21/2023

  Please see attached resolution letter.

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19421101
  
  I am rejecting this response because:
  this is not a satisfactory resolution to my complaint. Lincare has not proposed an alternative resolution. My initial desired complaint settlement of a refund is unchanged.

  Lincare -

   Thank you for providing the term length. 

  Yes, the insurance tells you what to bill, but that amount hasnt changed monthly - unlike what youre actually charging me, which is muddled and all over the place. Also, please remember that the cost of supplies quoted on multiple occasions by your Local Lincare Center was not the amount I was actually charged. 
  

  Lincare Inc. should still be responsible for any deceptive trade acts or practices carried out by their Local Lincare Center. Lincare has not proposed an alternative resolution. My initial desired complaint settlement of a refund is unchanged.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not used Lincare in almost 2 years. I did not have any outstanding balance with them. Approximately one week ago I received a phone call from a collections place stating I owed Lincare $162.63 from 2021. I never received a bill or a phone call regarding this balance prior to this. I am unable to get any resolution through this company that calls me. They tell me that Lincare is probably just getting caught up on overdue billing. This is unacceptable to me and I don't believe I owe this money. Can you please help me.

  Business Response

  Date: 02/20/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution,please ensure that you sign and date the disclosure form.
  

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a medical equipment provider. They rent or sell medical equipment that is generally billed through the customer's insurance with any deductible or co-insurance billed to the customer. Their billing is very, very vague. They send out letters for open balances with a phone number to call and extension but after a computer prompt for the extension, you are on music hold indefinitely. I had to contact the local office who then patched me through to the billing department and I was told by that employee that the extension does not exist. No one will EVER come on the line. This number provided is ********************** I was also told by the local office employee to never call that number. But again, his business card lists his email but all communications will be bounced by their server. No outside emails are allowed. This is a very bad way to do business.

  Business Response

  Date: 02/17/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
  

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:

  My complaint is not about anything ***** related.  No medical or account information that needs accessed even though I did provide a statement received with their supposed call back information listed. I WILL get the account balance resolved to my satisfaction, that is not my complaint. But rather my outstanding complaint is the **** that they provide a contact telephone number that is never answered!  That practice needs to change.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and hope they will get the contact information corrected.  I feel I do not need the ***** POA form to get resolution of such a complaint.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for reply in letter dated 2.1.23 that LinCare will be refunding ******** from December 7, 2021 through November 7, 2022 for Portable Unit - E0431. Your assistance will be appreciated if LinCare bills ******** for Oxygen Concentrator (E1390) from November 8, 2022 - November 30, 2022. Once ******** is billed from Nov. 8, 2022-Nov. 30, 2022, ******** will inform me of the balance the amount of patient's responsibility.

  Business Response

  Date: 02/17/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
  

  Customer Answer

  Date: 02/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Additionally, I attached the consent to release Personal Health Information form that was requested by LinCare.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/16/2023

  RE: CUST ID ********* ************ MSN notices from 12.7.21 - 11.7.22, patient responsibility is zero and I am entitled to a refund for the amount of money that was paid to ******** by myself. Each payment is reflected on the ******** billing statement as indicated on attachments. 11.30.21 ********** debit card $40.22 2.22.22 Chase debit card $31.00 3.1.22 ********** Check #**** $54.40 4.4.22 ***** debit card $40.02 5.2.22 ***** debit card $25.00 7.1.22 Chase debit card $30.47 9.1.22 Chase debit card $30.00 10.1.22 Chase debit card $35.00 Subtotal $286.11 Please send entire refund check to the address listed on complaint.

  Business Response

  Date: 05/18/2023

  Please see resolution letter attached.

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/4/23, I picked up a cpap mask at my local Lincare in **********, **. They charged me $188 as a copay for my insurance. However, as of 2/13/23, they still haven't submitted it to insurance. I have called on 1/25, 2/6, 2/10, and 2/17. On 2/6 I actually reached someone who said it was submitted to insurance (and was covered) and she will request a refund for me - no refund has been received. On 2/10 I waited hours on hold to speak to the billing **** and no one ever answered. Today 2/13, I waited on hold to speak to billing for 3 hours and ***************************************** I need the $188 refunded to me.

  Business Response

  Date: 02/14/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
  

• Initial Complaint

  Date:02/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my sleep apnea mask for months. They keep canceling my appointment right before I come it. Today was 15 minutes prior to my appointment. The mask was ordered over 6 months ago and I still do not have it. They are unprofessional, refusing to assist and I have had several appointments to come in and get my mask that they continue to cancel. I have had to miss several days at work to go to these scheduled appointments, then they call 15 minutes before when I am on my way to the office to cancel.

  Business Response

  Date: 02/14/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not return and pick up a medical device. I have called over 10 times in the past 3-6 months. This is absolutely ludicrous. I dont use the device anymore. I dont want it in my home. I cant believe I have to resort to reporting the company for them to respond and come pick up their device.

  Business Response

  Date: 02/14/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19387531
  
  I am rejecting this response because:

  I found a cell phone number for the medical professional who came to install the device from the ******* HCS office and contacted him directly. He picked up the device 2/13/2023. They had not been made aware of my many calls and requests for equipment pickup.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/16/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with *************************** and Lincare. I sent my C-PAP machine in for repair October 2022. I did not here from ******* until December 16, 2022 regarding repair which were estimated at $328. I explained that I have a secondary insurance to cover the cost and she noted that and that was the end of the conversation. I assumed it was being taken care of. Since then, I haven't heard back, it is February 13, 2023. I called today and I was told it is still at Resmed unrepaired. I was informed that I need to pay and submit to my secondary insurance. My complaint is that I have been using an old machine assuming my repair was being done but apparently no one did anything with it or had the courtesy to call me and let me know these details. This is absurd and unprofessional and has put my health at risk when a simple phone call to follow up with me would have solved everything. Lincare should be ashamed of their (lack of ) customer service and their response to me today was robotic and without empathy or desire to help me.

  Business Response

  Date: 02/14/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband used Lincare and passed away 6/21/22.I went to the Lincare office where supplies were ordered to get a print out of expenses for tax purposes and was given a corporate phone number and was told it couldn't be given to me at that office, the girl there did tell me there was a $ ****** credit on the account. After multiple calls and being put on hold continuously I finally reached a real . This lady told me she needed a few days to look into the files and made all the information she had on file was the same and correct and was supposed to call me back 2/4/23.I still have-not heard back from her. I cannot understand why I cannot get the needed paperwork nor why it has been over 7 months since my husbands passing and I have not been refunded the credit amount.

  Business Response

  Date: 02/13/2023

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last fall, I had attempted to contact this business multiple times to get medical supplies for myself and my son. Initially they returned my calls and said they were working on it and I should receive our supplies within a couple of weeks. Initially I received a partial order for myself and nothing for my son. I called about this again. They said they would fix the problem. They did not. Then their central office (800 number) called and they said it was time to refill my sons supplies and asked if Id like to do so. I said sure. I told them about the problems I was having with the local office. They said Id have to call the local office to resolve the issue. I did. Then they started not returning my calls. I asked to speak with the manager/supervisor. Never heard back from him/her either. Then I receive 1 item for my son. And I look on my insurance claim and there was a claim for 3 items. I called about that. No return call. I get a bill for that. No return call. I left a message with someone stating I was changing companies if they didnt call back. This was the beginning of December. They didnt call back. I changed companies and they would not work with new company so that they could figure out what supplies we were eligible for. Then, Lincare sends more supplies at the end of December. And someone from the 800 number calls about supplies at the beginning of January. I asked her to remove my son and me from their service and to return the unopened box of supplies that had been shipped without my consent. She said she would also correct the erroneous billing that occurred with the supplies that we didnt receive. She said to leave the box on the front door for **** *** came with another package and they checked on the one she told me to leave. They could not take it. My EOBs from insurance actually state that they were covered 100%. But just received another bill from them. This time for $25.25. Invoice #BBM6HSVB.

  Business Response

  Date: 02/13/2023

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19347223
  
  I am rejecting this response because: I am attaching the form requested by Lincare for my case, ID # ********
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/22/2023

  Please see attached resolution letter