Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare, Inc.

  521 S 7th St Arkadelphia, AR 71923-6041

• 

  Lincare, Inc.

  223 S Main St Stuttgart, AR 72160-4354

• 

  Lincare, Inc.

  305 N Elmira Ave Russellville, AR 72802-9603

• 

  Lincare, Inc.

  2609 Southwest Sq Jonesboro, AR 72401-5969

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am supposed to get another CPAP. I have been trying for over a month. I have bounced to three different offices. Finally I got to the Willow ****** *********. It has taken a month to get on touch with the. I was on hold for 156 minutes to speak to someone. My old off in Florida stated he sent email to transfer my account. ************ off ice said that might take months to get another CPAP..I said that this didnt make sense as I get many emails trying to get me to buy the same CPAP. I mentioned this to the customer service rep, he hung up on me!

  Business Response

  Date: 02/07/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution,please ensure that you sign and date the disclosure form.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company (doing business as American Home Patient) is the most unethical company I have ever come across. My elderly mother had a stroke while visiting me in **. The hospital coordinated her DME needs between a local DME office ******************** **** mother's out-of-state insurance provider. American Home Patient (AHP) called me to confirm they were sending out a hospital bed, lift and wheelchair on 11/18/22. AHP told me the copay would be $97.93 (payable upon equipment delivery) and then $42.89/month rental charge. After giving a $97.93 check on the equipment delivery day, I received a bill soon after for $407.86! They never told me I was BUYING a gel pad (billed at $936.63!) and a wheelchair cushion (billed at $206.63!). Insurance was to cover 80%, but these prices are still criminal! What made it worse is that my mom couldn't use these 2 items, but are not returnable! No one told us that ahead of time! I called the billing **** to ask why the bill was so high (the monthly rent for the bed, lift and wheelchair was $179.21, which is VERY DIFFERENT than the $42.89 I was told before delivery). No one in billing could tell me why the current amount was way different than what I was told by the Equipment ****. I can say, hands down, that I never would have accepted the equipment if I was told it cost $179 to RENT it monthly! I could buy an adjustable bed and wheelchair on my own & save thousands of dollars!Fast forward to 1/20/23 & I now have a mystery ACH transaction from AHP clearing my checking account for $42.89! I called ********** said a Recurring Payment Form was entered into their system for this (& future) payments, but are unsure who entered it. All I know is: I NEVER AUTHORIZED IT! Who illegally took my banking info from my copay check for this payment without my consent? And I returned ALL the rental equip before 1/17/23 (cut off date) and had already sent a check for 2 month's rent! Seems like fraud. This company is UNETHICAL!

  Business Response

  Date: 02/07/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution,please ensure that you sign and date the disclosure form.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare company without my husbands knowledge have placed him on the automatic supply list for his c-pap machine supplies. Weve received a box of supplies that he didnt need it and we were charged more than 200$ ( Lincare customer representative just asked why it is such a big deal when I called with my concern). *** called multiple times and eventually was informed he can return the unused supplies and receive a bill adjustment. Again, I have called multiple times and spent hours talking to multiple people from the customer service who were transferring my phone call back and forth, trying to obtain a return label. Called every week multiple times and was informed few times that label was either already sent to my husbands email or will be sent. It never happened. Ended up paying the bill for being afraid that eventually the bill will go to the collection agency. Asked a doctor for referral to a different supply company. When I called to the new supply company I was informed that Lincare lied to them saying they have sent us the box of the new supplies this month ( even though I called multiple times earlier to make sure my husbands name will be taken off their supply list). *** called his insurance company who stated that the only bill that was sent to them was for renting the machine not the supplies. Now we are stuck. We cant order supplies from new company because Lincare claims they just send him a supplies ( without his knowledge and agreement). He has never received anything and his insurance was not billed either so they clearly just lied to the new supplier. For the insurance company to cover the bill it needs to more than 3 months from the last supply order. Its impossible to communicate with anyone from Lincare because they either transferring phone calls back and forth or disconnect entirely.

  Business Response

  Date: 02/07/2023

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution,please ensure that you sign and date the disclosure form.
  

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gone without my bottles of oxygen since November. They keep telling me 2 weeks then say they have no drivers. Same excuse since November. I need my oxygen bottles. I have talked to numerous people as well.

  Business Response

  Date: 02/01/2023

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
  

  Customer Answer

  Date: 02/02/2023

   
  Better Business Bureau:
  Firvsome reason I can't open file after I download it .
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been getting formula thru Lincare, they are not using the correct code for billing so insurance is denying the claim. Talked to them several times and still not fixed. We stopped using them and got billed for formula twice we didnt even ask for. They also have still not fixed the coding issue with the formula!!

  Business Response

  Date: 02/01/2023

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
  

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called the BBB about this company due to billing issues I had a machine rented for sleep apnia I have state insurance ******** Husky there is no cost or copay or deductible in my account I have expressed for at least several years and they refuse to take this amount of my account I had provided at least 4 times all my insurance information not only that the reason for me to return the machine it was an issue with the internet and the machine not having the signal to send the information to their office. I personally return the equipment to their office in ************ **. the account number is ********* invoice number ******** The amount of the bill is ****** their information is as follows J&L Medical Service billing ********** the name is under this bill is ************************* I have been trying to fix this problem for at least 3 -4 years please advise thanks.

  Business Response

  Date: 02/01/2023

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
  

  Customer Answer

  Date: 02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2022, I was referred by my doctor to American HomePatient to pick up a **** machine and associated equipment (head mask, filters, air tube, etc). I used the **** for several months until deciding it was not for me. On July 18th, 2022, I returned the **** machine and all unused equipment (Humidifier tank, Philips Respironics Dreamwear mask, Respironics 15mm tubing, U Dreamwear Full Cushion and Disposable Filters (2)) to American HomePatient in *************, **, the same place I picked up the equipment earlier in the year. I asked the office staff if the ongoing equipment replacement shipments and associated charges would also stop as of that date, and they assured me the replacement equipment shipment along with charges would stop also and there was nothing more I needed to do. On July 28th I received a bill for $247.57, of which I saw $172.22 was for equipment I had been shipped prior to my returning the equipment and I had used. The remaining $75.35 was for equipment that was part of the unused equipment I had given back on July 18th. On July 29th, I received an updated bill for $256.60, August 29th an updated bill for $109.24, and on September 28th, an updated bill for $213.80, showing $104.56 for additional equipment shipped to me in August, which I never recieved. At this time I drove back to American HomePatient and spoke with their staff to address these continuing charges and the fact that these charges were coming with no equipment delivery. They assured me they would take care of it. I continued to receive the following bills: Oct 5 - $213.80, Oct 28 - $226.41. I drove back to American HomePatient on November 18th and spoke with *************************, the General Manager. He assured me he would resolve this continued billing. Since then I have received the following bills: Nov 28 - $213.80, Dec 28 - $213.80 and Jan 19th, a notice they will turn this $213.80 over to a collection agency. I am at my **** end and do not know what else to do.*************************

  Business Response

  Date: 02/01/2023

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
  

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 30, 2023 I recently received a bill from Lincare for $115. I had called Lincare to tell them I moved in October and no longer had the equipment. I believe they charged the Presbyterian health insurance for October and November even though I did not have that insurance any longer, and i did not have the oxygen equipment since October. Now I have a bill for $115 for Decembers usage although I have not used their equipment for the two months previous.I have tried numerous times to contact the ***** office and the national office with no success, as no one ever answered the phone even though I left it for up to 20 minutes ringing.Please help me to cancel out this $115.

  Business Response

  Date: 02/01/2023

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
  

  Customer Answer

  Date: 02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four and a half months ago I took a portable oxygen concentrator (which is leased to me through Lincare by Essence myMedicare advantage provider) for repairs I was told it needed.I have been unable to get any information as to when the concentrator will be returned by Lincare. They have given me a heavy, bulky oxygen tank as a replacement. I would like to have the lighter more compact battery concentrator repaired and returned. I think four and a half months is entirely unacceptable. They tell me they have no replacement concentrators on hand.

  Business Response

  Date: 02/01/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18950641
  
  I am rejecting this response because:
  Their response will take more than 10 calendar days. They have not addressed my complaint. They want me to down load a form and submit the complaint Ive already submitted.
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/08/2023

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18950641
  
  I am rejecting this response because: See attached HIPAA
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18950641
  
  I am rejecting this response because: See attached HIPAA
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/13/2023

  We have resolved the concern for this patient and mailed a letter-this will take **** business days. Should you sign and date the ***** release, noting the BBB as an authorized representative, I will be happy to forward the resolution to them.

  Business Response

  Date: 02/16/2023

  Signature on HIPAA is not legible.

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 18950641
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/02/2023

  Please see attached resolution letter

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a new CPAP machine through the *********** Lincare office for over four weeks. They are very unresponsive and unprofessional. I have severe sleep apnea and this is a health issue. Today they told me that there is no one in the office who can check my records to make sure that all the documents are in place for my appointment. They offer no costumer service and are very **** on the phone.

  Business Response

  Date: 01/31/2023

  
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.