Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lincare Inc. has 1110 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare, Inc.

  1975 Harrison St Batesville, AR 72501-7309

• 

  Lincare, Inc.

  521 S 7th St Arkadelphia, AR 71923-6041

• 

  Lincare, Inc.

  5811 S 28th St Fort Smith, AR 72908-7505

• 

  Lincare, Inc.

  7203 Sheridan Rd STE D White Hall, AR 71602-3256

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need oxygen in order to breathe. My insurance pays for it. Recently I needed I had a new tank delivered and the little machine that runs the oxygen. He picked up a tank and dropped it on the antique glass dining table. Broke the glass and other objects that were on the table. It also broke the top of the tank. He left the broken part. I didn't get the oxygen that I needed. He left the broken tank and went on his way. I ended ** in the hospital because the tank wasn't working properly. They also don't answer the phone or return calls promptly. I need a new tank of oxygen and a nebulizer.

  Business Response

  Date: 09/19/2022

  We have resolved the concern for this patient and mailed a letter. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use a CPAP machine via American Home Patient (AHP). I initially signed up for automatic refill of supplies when asked by the company approximately two years ago. I later decided I didn't want automatic refills so called the company stop this. AHP initially did stop but would always start again sending refill of supplies when not requested. I again called to tell them to stop auto refill. I finally sent them a letter telling them to stop automatic refills. Again, AHP stopped for a time but started sending me supplies again. During this I sold my house and moved. I received a bill dated for June 2022 for $32.21 for supplies that I never received and showing a $0.00 prior balance. The supposed supplies were supposed to have been shipped May 25th, 2022 to my old address. The June bill was also mailed to my old address and forwarded to me. I received a new bill from AHP dated July 2022 (mailed to my old address and forwarded) saying I owed $219.33 for supplies mailed in November 2021, February 2022, and May 2022. First issue is that I did not request supplies from AHP and I have repeatedly (verbally and in writing) told them to stop automatic refills and to wait until I request supplies. Secondly, I did not receive the supplies indicated. AHP has my new address but because of an issue on their end keep directing mail to my old address. I wish to end all business with the company at this point and not pay for items not requested, or delivered.

  Business Response

  Date: 09/09/2022

  I have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 09/21/2022

   
  Complaint: 17895869
  
  I am rejecting this response because:  In company's earlier stated response they stated they sent a letter to me.  As of this writing I have received no letter from the company.  I additionally tried on September 16th tried to reach out to BBB via emaiil (Ms. ********************* of the BBB; ********************************************************* regarding assistance with uploading my HIPAA release letter to BBB's website before my official response was due so BBB and I could review company's response letter.  As of this writing I do not have a response to my last email seeking assistance from ************** or anyone else at the BBB on uploading my HIPAA release form.

  I have no idea at this point what the company has done to resolve my complaint.  I assume if they sent a letter it went to the wrong address again.  
  
  Sincerely,
  
  *******************

  PS:  My HIPAA release form is attached here.

  Business Response

  Date: 09/26/2022

  Please see attached resolution

  As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.

  In regard to the concern filed with the Better Business Bureau, I have communicated with the *********************** It was advised that two credits were processed for 8/28/2021 and 5/25/2022. The other orders,8/23/2022, 2/24/2022, and 11/26/2021, noted as lost to wrong address have been credited and will be refunded. Your account has also been set as a do not call so that you will not be bothered. Should you need anything for supplies, feel free to call ************.
  

  Again, thank you for taking the time to share your concerns with Lincare.  We appreciate hearing about your experience.  Your communication is appreciated and very valuable because it helps us improve the services and care we provide. 
  

   

  Customer Answer

  Date: 10/11/2022

   
  Complaint: 17895869
  
  I am rejecting this response because:  The response letter address the billing charges, but did not address the last item in my request that my account be closed with the company.  Unfortunately, I have had numerous issues the past couple of years with the company and don't feel comfortable with them managing my CPAP issue at this point.  I wish for the company to close my account.  If this happens, in addition to the stated actions in the their response letter, then I can accept their response.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is medically fragile and has traditional ********* We have been using Lincare for years to provide his essential supplies. Within the past year service has declined so much that they have failed to place our order even after verbal confirmation. They've placed the wrong order. They basically told us to get over it (in other words). We completely ran out of nutrition twice.It is illegal to withhold supplies (insurance approved). My son is completely dependent on them. We can in no way afford out of pocket expenses nor should we have to do their job for them.

  Business Response

  Date: 09/08/2022

  We have resolved the concern for this case and mailed a letter out. There is not HIPAA release, however, if the child is a minor or there is POA paperwork, please sign the Disclosure attached listing the BBB as authorized and we will be happy to forward the resolution to the BBB.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have to complaints related to this business. First complaint I had a stroke ten years ago and I am weak. My doctor prescribed Oxygen for me in Aug. 2021. I went to American Home patient to get a portable Oxygen concentrator. For the past 12 months I was told "Corporate is looking into it". Today, they said "You have to use 8 bottles a month to get a concentrator". I currently use 4 bottles. The bottles are heavy (**** lbs), messing up my car and I need a portable concentrator that weighs 5.5 lbs. The second complaint the Oxygen regulator. The regulator goes on the bottle. the portable bottle. I went 2 weeks ago to replace the regulator because it was malfunctioning. This is the 3rd regulator that has malfunctioned. This regulator stops letting Oxygen out of the bottle. It just stops. The first and second regulator just let the Oxygen out of the bottle, over night. They had only malfunctioning regulators. I took the regulator that works best. They told me they will call me when they get a new one in. Yesterday, two weeks after the 3rd regulator stopped operating properly, I went to check on the regulator. (It is 17 miles one way to American Home Patient) They said "We haven't gotten any in yet". I said "Please call me when you get a new one". I need a properly operating regulator. I do have a home Oxygen concentrator that plugs into 120 volts. It works great. But, it does not allow me to go out of my house.I feel American Home Patient is not putting effort in my well being. ***** is the person I have been dealing with. I need someone to light a fire under their rears and do their job. Their job is to provide honest communication and providing quality products. I can go 50 miles from my home to get Oxygen. But, that is not in best of my financial situation. The best thing that can happen is American Home Patient be honest and do their best to supply products to their customers.Than you for you time and understanding in this matter.***********************

  Customer Answer

  Date: 08/30/2022

  ***Document Attached***
  Authorization to Release Health Information
  See Attachment/File: IMG_1993.JPG

  Business Response

  Date: 09/08/2022

  The attached jpeg is not viewable in our system. Please see the ***** release to sign and return. It must list the BBB and must be hand signed and dated by the patient.

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17895203
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given incorrect information on a cpap. First of all I waited 3 months for a cpap machine that I didn't really want because I was explained that insurance would cover this one fully. I wanted the air res **** as I travel for work. I was then explained that monthly payments would be ***** for a few months then it would be mine. Told I needed to wear it nightly to be compliant. At first I was told I was not compliant. After a few calls They said I was. I was later called about supplies after a month told it would be covered by insurance. Well all of this was NOT covered by insurance. ****** at ********, ****** was terrible at returning phone calls and misinformed me about everything and isn't able to help because she isn't in billing..

  Business Response

  Date: 09/15/2022

  We have resolved the concern for this patient and mailed a letter. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17895166
  
  I am rejecting this response because: I was forced to pay or be subjected to collection agency. They admitted it was a new untrained employee who gave me the wrong information but they were unable to remedy the problem. I am continuing to rent/ pay for the cpap .
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/15/2022

  We just sent the letter within the last 24 hours, so I'm not sure what he is refusing. Please allow **** business days for the resolution letter to arrive with the patient.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare has improperly charged my credit card for several monthes now. I've talked to several people about this issue, they just keep refering me to someonelse. No one wants to take care of the issue

  Business Response

  Date: 09/08/2022

  We have resolved the concern for this case and mailed a letter to the patient. Should you obtain a valid HIPAA release, I will be happy to forward it to you.

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lincare for oxygen needs. My Doctor wrote a script so I may obtain a lightweight portable oxygen battery operated machine. I have been walking to loose weight. Due to being attacked by rabid raccoons 5 or 6 years ago I walk slow. *** leg. LinCare bought me a very large tank to last 3 or 4 days if the power goes out. I have a generator. They also gave me several large tanks that you can pull around on wheels. I live in the mountains we have no edge to our roads if a car comes I have to walk in the grass or on the gravel depending where I am at.The small tanks only last about an hour. I use to walk 5 or 6 miles in the morning and 2 or 3 during the late afternoon. LinCare has told me the DR wrote the wrong script, the insurance won't cover it I checked they lied. The new excuse is the corporate bosses won't allow it until I use the little tanks for 3 months and they determine if I am allowed to have one. I asked for the number to the office they gave me the number to direct tv.They send me emails that cannot be opened. They did send me an email saying they will pick up the larger tank since I have a generator. I called I emailed they have yet to pick it up. They requested a credit card on file that they can charge my bill to.I gave them one.Every month they charge my card and send me a late notice effecting my credit rating.

  Business Response

  Date: 09/15/2022

  Good afternoon-

  I am following up on the complaint from patient *************************** as she is requesting a portable oxygen concentrator. ******* has been receiving small B size tanks in a carrying bag on 09/02/2022 (8) and 09/12/2022 (24). These size tanks are comparable to a portable oxygen concentrator as the small portable is 8lbs with the battery pack. I have spoke to ******* to explain this and she has agreed to delivery of small tanks when needed. Lincare company policy is you must be a high tank user to be eligible for a portable oxygen concentrator. This is determined within a 3 month period and will be reevaluated at that time. If you should have any further questions please feel free to contact me at ************. Thank you,

  ***************************, Center Manger

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 17895507
  
  I am rejecting this response because: As before they lie.***y gave me no choice but to use the smaller tanks.I go for one long walk in the morning from 3 and a half to 5 miles.I can no longer do this because your tank does not last long enough. I go for a shorter walk in the late afternoon of 1 to 2 miles. *** other day a neighbor had to give me a ride home because I ran out of oxygen.I have gone from ***** to ***** steps a day on my fitbit to an average of ***** to 20000.This is also effecting my heart. Why are you playing god. I was told that I would have to purchase a battery for it to last longer. Than an hour. I have stated I am willing to do that. My insurance company and doctor are on board  with my continuing to exercise. You seem to want people to depend Soley on you. It is all about the money and that is a sad way to do business when you are dealing with people who have developed a disability. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/16/2022

  The resolution letter has been mailed and will take **** business days to arrive. If you can obtain the ***** release, i will be happy to forward it to you.

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 17895507
  
  I am rejecting this response because:They state that I agreed to use the smaller tanks. I was not given a choice. I can't walk nearly as far as I am use to walking because their tanks do not last long enough.The tanks they send me are not full and do not last 3 or 4 hours. I was use to walking 3 and a half to 5 miles in the am.I was told if I purchased a concentrator I would have to purchase a battery that last longer than their tanks. I am willing to do this.The tanks they provide do not allow me to walk as much as I am use to walking.They have never spoken to me about this. I have never received a call from the main office and when I asked for the phone number they gave me the number to direct tv.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Lincare account number is ********. The **** ********************** that were ordered and shipped at the beginning of August never arrived. I've called several times (including again today) and no replacement has been sent. It is almost time for the September supplies to ship.Can someone check on this and fix it?

  Business Response

  Date: 08/30/2022

  I have resolved the concern for this patient and mailed a letter. Should you obtain the ****** I will be happy to forward it to you.

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17896116
  
  I am rejecting this response because I have not received a response yet.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/14/2022

  We will resend the letter, the ***** we sent is not filled out to release it to the BBB.

  Customer Answer

  Date: 09/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service ************************************************* I have spoken to Countless Lincare Representatives , My insurance company has also tried to get this problem resolved with no success In February 2022 I called lincare to come pick up the E0431 Gaseous portable tanks because I no longer needed them and had never used them. The ************ assured me that they would be picked up in march . In March I received a phone call from lincare saying that a lincare delivery associate would be picking up the Gaseous Portables. they were picked up March 2022. Today is 08/26/2022 and My insurance and I are still being billed . My insurance Company wants me to switch med supply company's . my insurance company Hummanna Has been trying to resolve this issue with Lincare but they are getting the run a round from lincare also. I need this problem resolved ASAP. I refuse to continue to pay for something I turned in to Lincare . And I'm sure Lincare owe my insurance company for continued payment on this item. **************** is a joke.:I

  Business Response

  Date: 09/15/2022

  We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:08/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a cpap device from **********************/CareCentrix of *********, ** back in 2020. I had *************** which requires the purchase of the device. I made a few payments before I lost my job and insurance leaving me to owe for the remainder of the bill. It was sent to collections at Revco solutions. I had just started working again and paid the settlement to Revco Solutions in June or July of 2021. I was told that I owed no more money and the device was paid in full. I had not received supplies or services from CareCentrix/Lincare for several months prior to paying this bill off and and never used them again for anything.A few months later I received a bill from Lincare saying that it was past due and would be sent to collections of not paid. I contactied them about the bill and let them know that it had been paid in full to the Revco Solutions. They saw that it had and said they were sorry for bothering me, they would fix the error and that I would not be bothered again. I continue to get bills from them though.I have called multiple times and only spoken to a representative a few times with a different answer for it each time and also told it would be sent to the proper representative in an effort to fix the problem and I would be contacted. I still haven't been contacted by ANYONE. I talked to someone Andalusia Lincare a few months ago due to no answer on billing line. The lady told me it was labeled as a rental in her system for me. I informed her that it was incorrect and I was told that it would be sent to the right person in an effort to be fixed in their system, but I'm still getting bills that I don't owe.

  Business Response

  Date: 08/30/2022

  I have resolved the concern for this patient and mailed a letter. Should you obtain the ***** release, I will be happy to forward it to you.